We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie

Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie

Lees wat reviewers zeggen

Beoordeeld met 1 van de 5 sterren

You think you are untouchable because you're 'so big' but your name is tarnished. And to the "lower workers", as you call them, don't work for this disgusting enterprise, leave a sinking ship. HORRIB... Toon meer

Beoordeeld met 1 van de 5 sterren

I regularly buy from an online media retailer who, for the most part, uses Whistl who then hand it over to Royal Mail for delivery. I cannot get my head around why they continue to do this as it mus... Toon meer

Beoordeeld met 1 van de 5 sterren

Absolutely disgusting company.. I bought 2 items together from Ebay almost 2 weeks ago and I'm STILL waiting. I have nothing to go on apart from "Handed over to Royal Mail" How the hell do I now check... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

Absolutely awful experience with this company. Coupled with the Astley Warehouse saga, I’m now making every effort to ensure I don’t use them or any company associated with them. No idea how the CEO s... Toon meer

Bedrijfsgegevens

  1. Business to Business-service
  2. ook in
  3. Logistieke dienstverlening
  4. Magazijn

Geschreven door het bedrijf

Whistl is a logistics company providing efficient, high-quality, and competitively priced services across delivery management for Businesses sending Parcels and Business Mail and third-party logistics services for Fulfilment. In addition, Whistl offers advertising services such as Doordrop Media and Sampling, as well as Contact Centre Services.


Contactgegevens

1,2

Zeer slecht

TrustScore 1 uit 5

1K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Geen recente geschiedenis van het vragen naar reviews

Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief

Heeft 29% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 48 uur

Zo gebruikt dit bedrijf Trustpilot

Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.

1,2

Alle reviews

(1.221)

228 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 1 van de 5 sterren

Serious Health Impact for Local Residents

I am extremely concerned about the impact the site is having on people living nearby. The level of disturbance associated with the warehouse is affecting the ability of local residents to enjoy their homes peacefully, and there are genuine concerns about the effect this ongoing disruption is having on residents’ health and wellbeing.

A large commercial operator should take its responsibility to the surrounding community seriously. Concerns raised by residents should be properly investigated, responded to transparently and addressed with meaningful action rather than being allowed to continue.

Whistl needs to recognise that this warehouse is operating next to a residential community. Protecting the health, wellbeing and quality of life of local people should be treated as a priority.

24 augustus 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Inhumane and unethical operations

Absolutely awful experience with this company. Coupled with the Astley Warehouse saga, I’m now making every effort to ensure I don’t use them or any company associated with them. No idea how the CEO sleeps at night knowing the damage his company is doing to peoples lives. The entire operation should be shut down - complete disgrace.

9 oktober 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Zero consideration for consumers and…

Zero consideration for consumers and people, they have warehouses next to residencies creating way too much noise and are making people in Wigan miserable, and will do nothing about it, absolutely avoid!

16 juli 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Would be avoiding if possible

Would be avoiding if possible

Disgusting behaviour towards the residents at astley and its pathetic that they cannot face the scrutiny.

21 augustus 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Awful

Dreadful got an email they would be delivering.nothing arrived.then noticed it said delivery taking a little longer.then it said it had been collected on 2 different dates & that's where it ends ! Still awaiting delivery.will ask sellers in future what delivery service they use if its whistl i will not purchase from them

19 augustus 2026
Review zonder uitnodiging
Logo Whistl UK Ltd

Antwoord van Whistl UK Ltd

Thank you for your feedback. We are sorry to hear about your experience.

Whilst we appreciate how frustrating delivery delays can be, we would like to clarify that Whistl is not a delivery company. Our role is primarily to facilitate the dispatch of parcels into the relevant delivery networks on behalf of the retailer. Depending on the service selected by the sender, tracking visibility beyond this point may vary and any subsequent tracking updates are provided by the courier responsible for the final delivery.

If you could respond to our request with your tracking number, we would be more than happy to review the shipment details and provide any clarity available from the information available to us.

Beoordeeld met 1 van de 5 sterren

Very bad company

Very bad company. They don’t care about the people living near their premises. They make noise throughout the night keeping people up.
They clearly care more about profit than is the general public!

17 augustus 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Absolute shambles

Absolute shambles. Badly organised, badly run. No customer support whatsoever. No support in general.

18 augustus 2026
Review zonder uitnodiging
Logo Whistl UK Ltd

Antwoord van Whistl UK Ltd

We're sorry to hear that you feel this way and regret that your experience has left you with such a negative impression of our service.

We would appreciate the opportunity to understand more about what happened. If you could respond with further details of your experience, we'll be happy to review and investigate the matter further.

We take all feedback seriously and welcome the chance to look into your concerns and provide any clarification we can.

Beoordeeld met 1 van de 5 sterren

Hiding logos on envelopes

Hiding logos on envelopes
Lying about noise pollution
Working all through the night in a residential area
Making residents lives a living hell
Pointless middleman

17 augustus 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Whistl lost my parcel and refused to…

Whistl lost my parcel and refused to take responsibility because they're not the final courier delivering my parcel.

My parcel is now in limbo... appalling...

17 augustus 2026
Review zonder uitnodiging
Logo Whistl UK Ltd

Antwoord van Whistl UK Ltd

We're sorry to hear about your experience and understand how frustrating it is when a parcel cannot be located.

As a carrier management company, our role is to manage the dispatch and handover of parcels into the delivery network on behalf of the retailer. As we do not carry out the final mile delivery ourselves, once a parcel has been transferred to the chosen courier's network, we are unable to directly influence its delivery or operational processes.

We appreciate that this distinction may offer little reassurance when you're waiting for a parcel. In most cases, we would advise reporting any delivery issues directly to the retailer you purchased from, as they are best placed to investigate and arrange a resolution where necessary.

That said, if you would like to reply with your tracking number, we'd be happy to review and provide any additional information or clarity we can regarding the parcel's journey.

Beoordeeld met 1 van de 5 sterren

It would appear that Whistl did not…

It would appear that Whistl did not undertake sufficient assessment of the potential impacts on neighbouring properties prior to relocating its hub to Astley, with those impacts now being experienced by local residents. This raises questions not only as to how this aligns with Whistl’s stated ESG and corporate social responsibility commitments, but also as to how the risks and impacts associated with the relocation were identified, assessed and managed through its ISO 14001-certified Environmental Management System.

13 augustus 2026
Review zonder uitnodiging

Dit is Trustpilot

Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.

Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.

Lees meer over Trustpilots reviewproces.

Hier vind je 8 tips voor het schrijven van een goede review.

Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.

Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.

Lees meer