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Lees wat reviewers zeggen

Beoordeeld met 1 van de 5 sterren

You think you are untouchable because you're 'so big' but your name is tarnished. And to the "lower workers", as you call them, don't work for this disgusting enterprise, leave a sinking ship. HORRIB... Toon meer

Beoordeeld met 1 van de 5 sterren

I regularly buy from an online media retailer who, for the most part, uses Whistl who then hand it over to Royal Mail for delivery. I cannot get my head around why they continue to do this as it mus... Toon meer

Beoordeeld met 1 van de 5 sterren

Absolutely disgusting company.. I bought 2 items together from Ebay almost 2 weeks ago and I'm STILL waiting. I have nothing to go on apart from "Handed over to Royal Mail" How the hell do I now check... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

Awful company. The Astley warehouse site is awful. Every time I receive a parcel/letter that has whistl branding on it, I will write to the company to say I will never use them again.

Bedrijfsgegevens

  1. Business to Business-service
  2. ook in
  3. Logistieke dienstverlening
  4. Magazijn

Geschreven door het bedrijf

Whistl is a logistics company providing efficient, high-quality, and competitively priced services across delivery management for Businesses sending Parcels and Business Mail and third-party logistics services for Fulfilment. In addition, Whistl offers advertising services such as Doordrop Media and Sampling, as well as Contact Centre Services.


Contactgegevens

1,2

Zeer slecht

TrustScore 1 uit 5

1K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Geen recente geschiedenis van het vragen naar reviews

Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief

Heeft 30% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 48 uur

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1,2

Alle reviews

(1.223)

227 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 1 van de 5 sterren

Profit over people

Based on recent changes, the company appears to be prioritising profit over people and long-term service standards. Not a great look.

11 april 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Avoid at all costs

Once my package reached whistl it just disappeared. Their customer support is sutterly useless, half the time spent trying to contact them was spent trying to get an AI chat bot on their website to help.

I wouldnt be suprised if they spend more money on tokens for the AI bot than actual deliveries.

I dont think im going to get my parcel, im avoiding them all much as possible going forward.

2 april 2026
Review zonder uitnodiging
Logo Whistl UK Ltd

Antwoord van Whistl UK Ltd

Thank you for your review.

As a carrier management company, we support retailers with collection and dispatch of their parcels into courier networks over a range of services however, as we are not a courier, we do not carry out any deliveries to individuals.

Where a parcel has been collected by Whistl with a scan into our depot but no further tracking this would usually be an indication that the sender has elected to ship it via an untracked service with the courier therefore there would be no further tracking expected once the parcel is handed over from our depot.

Should you have any concerns regarding deliveries expected, we would generally recommend getting in touch with the retailer you have purchased from as they are best placed to assist however, if you would like to respond to our request, a member of our team would be more than happy to reach out and provide further clarification on the parcel in question.

In the meantime, please do accept our apologies for the inconvenience experience via use of our Chat Bot - this is currently under review and development but we thank you for bringing this to our attention.

Beoordeeld met 1 van de 5 sterren

Another 1 star review

Pretty much the same experience as everyone who has already left a 1 star review. How are they still in business?

1 april 2026
Review zonder uitnodiging
Logo Whistl UK Ltd

Antwoord van Whistl UK Ltd

Thank you for your review.

As a carrier management company, we support retailers with provision of multi-carrier software along with collection, dispatch and delivery support with a variety of courier services.

Although we are not a courier ourselves and therefore do not carry out any deliveries to individuals, unfortunately, issues experienced with deliveries through these courier services are often mis-attributed to Whistl.

However, if you would like to respond to our request a member of our team would gladly reach out to obtain further information and provide clarity on your delivery and which service this is with.

Beoordeeld met 1 van de 5 sterren

Utterly disgusting company

Utterly disgusting company. Had multiple packages reaching the deport then suddenly to dissappear? How can that possibly happen. ALSO now to find out the have taken space up in that god forbidden storage unit in Wigen thats over looks the house. Well it would make sense from a company like this. I will TELL EVERYONE TO AVIOD THIS COMPANY for the rest of my days. Disgusting!!

6 april 2026
Review zonder uitnodiging
Logo Whistl UK Ltd

Antwoord van Whistl UK Ltd

Thank you for your review.

As a carrier management company, we support retailers with collection and dispatch of their parcels into courier networks over a range of services.

Where a parcel has been collected by Whistl with a scan into our depot but no further tracking this would usually be an indication that the sender has elected to ship it via an untracked service with the courier therefore there would be no further tracking expected once the parcel is handed over from our depot.

Should you have any concerns regarding deliveries expected, we would generally recommend getting in touch with the retailer you have purchased from as they are best placed to assist however, if you would like to respond to our request, a member of our team would be more than happy to reach out and provide further clarification on the parcels in question.

Beoordeeld met 1 van de 5 sterren

Pack of wolves

Theyve willingly moved into the warehouse in Wigan that was built on land used by the local community leaving local residents open to repeated flooding, light pollution, noise disturbance & more.

Whistl should br ashamed of themselves but they only care about profit.

4 april 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Attempted delivery

Parcel said out for delivery, then delivery attempted due to restricted front door/driveway, I was home, and there is nothing blocking my door or letterbox and I do not have a driveway, no way of contacting them, and no sign of it showing up either. Have complained to Amazon. Who are now chasing it up. First experience with them, hope it’s my last

3 april 2026
Review zonder uitnodiging
Logo Whistl UK Ltd

Antwoord van Whistl UK Ltd

Thank you for your review, we are sorry to hear that your delivery has not been received as expected.

As a carrier management company, we provide multi-carrier software along with delivery and collection support to retailers however, we are not a courier ourselves so your parcel would not have been in our care to deliver.

Generally, we would always recommend raising any issues with delivery through to the retailer you have purchased from directly as they are best placed to assist however, if you would like to respond to our request, a member of our team would be happy to reach out and clarify which courier service your parcel is with for delivery and support where we can.

Beoordeeld met 1 van de 5 sterren

Their warehouse in Astley has destroyed the community

Whistl have moved into the controversial Astley warehouse development which has caused innumerable issues for the local community. These giant warehouses, one of which is now theirs, have irrevocably damaged the area, and they moved into this warehouse KNOWING it would cause this backlash. So you get what you deserve.

1 april 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Never use Whistl

As far as companoes go whistl is one of the worst and most evil. They have a terrible service for starters. Really bad customer care. And above all do not care about communities they build their giant warehouses in. They will stomp qll over the common man any chance they get. Avoid this company like the llague. Unless your a billionair. Then you are a plague so it makes sense that you use them.

9 maart 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Worst delivery company ever

Worst delivery company ever. I will NEVER EVER use your services. This company is moving into a warehouse in Wigan that has absolutely steamrolled an entire community without a second thought. A beautiful open space has been wiped off the map and replaced with a huge, looming industrial box right at the end of people’s gardens like something out of a nightmare.

Residents are now forced to live with blinding lights pouring into their bedrooms at all hours, and since this thing went up there have been flooding issues that mysteriously never existed before. But of course, none of that seems to matter to them.

And don’t even get started on the roads — completely unsuitable for the kind of heavy traffic they’re bringing in, yet here we are, expected to just accept the chaos, congestion, and constant disruption like it’s normal.

It’s beyond careless — it feels deliberate. Total disregard for the people living here, like the community is just collateral damage. If this is how they treat their neighbours, why would anyone trust them to care about anything or anyone else?

30 maart 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

If I could give less then one stars I…

If I could give less then one stars I would. Appalling company with no care or empathy for the people of Asltey. Noise and air pollution to local residents when they already had a site near by which did not cause such upset. Where is your empathy?

30 maart 2026
Review zonder uitnodiging

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