Wifi Hire Reviews 

299
TrustScore 4 uit 5

4,1

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Brilliant service the WiFi worked perfectly. Brilliant communication when I emailed asking questions staff very friendly they answer quickly. I’d definitely recommend them if you need temporary WiFi.... Toon meer

Beoordeeld met 1 van de 5 sterren

I was charged £80+ for two days of not great connection. They wouldn't give my deposit back. I couldn't get to a post office immediately after using, so they got the router back a few days late,... Toon meer

Beoordeeld met 5 van de 5 sterren

We moved into a new property and our internet was not due to be installed for a week later. I work from home and watch a lot of tv so this hit me hard! I came across Wifi Hire and it arrived... Toon meer

Beoordeeld met 5 van de 5 sterren

A quick and easy way to get wifi, it was easy to order, it arrived on time, and the return was very easy, will definitely use this company again 😀

Bedrijfsgegevens

  1. Internetaanbieder

Geschreven door het bedrijf

Hire Temporary Wifi internet device to get short-Term internet in the United Kingdom. Wifi Hire provides you with wifi internet device rental for home and business.


Contactgegevens

4,1

Goed

TrustScore 4 uit 5

299 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Vraagt klanten om een review

Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.

Heeft 87% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 week

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4,1

Alle reviews

(299)

126 reviews in de afgelopen 12 maanden

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Beoordeeld met 1 van de 5 sterren

Customer service

I wrote an earlier review and the company replied. They used the same 2 excuses as they did with me in my dealings with them. The first excuse is that it's related to the towers connection.
I know that those around me had no trouble with their devices on the same network. I was also in 3 different locations and find it hard to believe that over 4 days in 3 locations I encountered tower issues.
The second excuse is that I did not contact them within the hire period with issues. - How can I contact them where there is no phone number provided and I have no service?
The correct way to have handled this was to have looked into the usage on the device, see that it was barely used, and refund the money.
Instead I received the same repeated stock replies to my inquiries. If you look at the 1 star reviews, you'll see the same repeated themes, It has been looked into, bandwidth and tower issues, did not contact during hire period.
I do not think it's unreasonable to request a refund on a product that did not live up to the advertised claim.

22 september 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Good hiring experience.

Device arrived promptly and worked well, allowing me to continue working from home whilst waiting for permanent internet installation. Easy to send back, no issues with obtaining the refund of the hire deposit. Price is comparable to peer services.

6 september 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Well recommended

Quick delivery. Plugged it in and it worked. Excellent download speeds. Very quick return of deposit. Will definitely use again should the need arise.

16 september 2024
Beoordeeld met 5 van de 5 sterren

10/10!!

Efficient and seamless service from start to end! Device arrived a day early (although I was not charged for this) and I popped in back in a letter box using the provided label and received my refundable deposit asap. Great wifi service during the time it was used. Would definitely use again and recommend to anyone!!

1 september 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

DelI ordered 4 WiFi for our even

I ordered 4 WiFi for our event. Our event started on 12 September and we had to use devices on 12 September, my order was starting on 12 September. But they delivered devices on 13 September around 1300 (middle of day). They don’t refund, we couldn’t use devices on the day, it’s not acceptable and ethics.

12 september 2024
Review zonder uitnodiging
Logo Wifi Hire

Antwoord van Wifi Hire

Hello Melis,

Thank you for providing us with your feedback.

This has been looked into, and I can see your order was dispatched via Royal Mail Next day delivery service before your start date. I can also see that a tracking code from Royal Mail was emailed to you when it was dispatched.

It also shows that you contacted us to complain that you had
not received the device on the 12th of September, which was your
start date and one of our customer service team members checked the Royal Mail tracking code and apologised that Royal Mail was experiencing a delay as was shown on the Royal Mail tracking detail page. The Royal Mail tracking detail page later showed that the device was delivered on the 13th of September. I can also, see that a customer service team explained that your hire was reduced so that you will only be charged from the period when Royal Mail made the delivery due to Royal Mail's delay.

Sorry for any inconvenience experienced.


Kind Regards
Wifihire.co.uk

Beoordeeld met 5 van de 5 sterren

Really pleased with this

Really pleased with this! We had just moved into a new home and Virgin Media couldn't come out to install for 2 weeks, and I work from home so it was a big issue! My parcel arrived next day and I was instantly connected with decent speeds considering the area I live in, with no disruption to the service the whole time - just nice steady speeds. Highly recommended!

22 augustus 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

I'm still waiting................

I'm yet to receive my delivery (due on 03/09/24. Royal Mail have tracked it as delivered on 04/09, however there has been no delivery to my address and no card left advising of an alternative place.

I've tried to get someone from WIFI Hire to help me, however the only response I get from them is a screen shot of the tracking information and a reiteration that the parcel was delivered. There has been zero advice on what I should do to resolve the problem, or ownership from WIFI Hire to help me in getting the service I have already paid for.

5 september 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Ordering online from the US was easy

Ordering online from the US was easy. My device was waiting for me when I arrived at my Manchester hotel and it worked perfectly for the whole time I had it. Returning it was also quite simple. I have had poorer experiences with other Wifi rentals on the continent, so I was very pleased with this service.

1 augustus 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Excellent service and highly recommend

Excellent service and highly recommend! I borrowed a hub for 7 days and extended 2 additional days. For a short-term solution it worked perfectly. I plugged it in, near a window, and the hub offered fast wifi for work calls and streaming. Brilliant service and helped us out. Would use again.

22 augustus 2024
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

Decent

Cheap, fast delivery, does what it says however does struggle if trying to use a couple of devices at the same time.

13 augustus 2024
Beoordeeld met 5 van de 5 sterren

Great service

Great service, next day delivery and quick speeds. Made everyone happy while waiting for the Internet to be connected in new home. Thanks

4 augustus 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Excellent service

Good service, got device following day WiFi covered the whole house, quick payment of deposit and good communication from delivery to returning everything.

7 augustus 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great service, highly recommended

Great service and can't fault a thing. I moved house and couldn't be without the internet so hired a router for three weeks. Arrived on time, and made life so much easier until I had my broadband installed. I would definitely use this company again if I needed to. Highly recommended.

19 juli 2024
Review zonder uitnodiging

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