Wifi Hire Reviews 

At the time of writing this I have paid £346 for poor WiFi and even worse customer service. This is from mid November 2024 to 28th Dec 2024. I have had the unfortunate luck of having no network access after moving home and had to purchase WiFi from this company whilst awaiting connection.

From the off the connection was extremely poor, buffering and had to wait on another router to be sent out after providing 3 network readings to the company.

Customer service are always available when they are looking more money of me but have ignored 11 email requests for their address to return their products and a refund of my monies for days that they failed to provide any service remotely as well as my deposit of £50. (I lost their address in the moving home / Christmas period - it happens, but I’ve been very clear that I will incur the return costs).

£346 for around 7 weeks makes this company no better than Payday Loans and people need to be very wary of how they capitalise on people’s vulnerabilities.

Given their deliberate failure to respond to my communications and their failure to return my monies, I will be seeking guidance from Ofgem

Really easy and simple to set up, use and return. Saw me through from move day to go live day on my broadband

Life saver when Virgin let me down! Fast and reliable!

Pretty straightforward and easy to use service. Hotspot worked, instructions were used to understand. I extended the rental by a few days and they made that very easy to do. Customer service very responsive and helpful

Zero stars. We hired a mobile wifi dongle, and it arrived with an incorrect charging cable (they supplied a USB-C and not a mini USB) so the dongle ran out of battery; the little battery it did have, the wifi did not function correctly and the wifi was showing red. We use these mobile wifis for events, so we really a charged and fully working wifi. They provided neither.

On top of that: the customer service doesn't operate on a weekend (email only) and then they proceeded to ignore the complaint and say that there was nothing wrong with the wifi dongle. I requested a refund but they have refused to refund anything and still hold my deposit, despite sending the Mobile device back to them on time.

I've never dealt with such a bunch of amateurs and crooks.

Perfect for moving house when your WiFi provider takes 6 weeks to sort your internet! Had to extend it a few times but was very easy to do and team respond quick to emails! Box so easy to use literally turn on and crack on! A****

SO bad.
They charge me £114 for 14 days. When the hub arrives it hardly works, I cant even load a page quicker than 10 minutes.
They ask me to send them a speed test, which I do, and obviously it reads terribly. They send me out a different device, which they posted out late because they are useless.
Then, I ask to not pay the full price for the previous week where they wasted my time and money, they say no because technically I had intermet.
Rubbish.

We needed temporary wifi for about 3 weeks and found wifi hire .
I thought the price was rather expensive to be honest but when you actually weigh up your other options it wasn’t the most expensive .
Did a little research on the company and decided to give it a go .
We couldn’t have wished for a better service , the router came on time and worked perfectly , our deposit was returned within a couple of days of me sending the device back which was impressive .
I did contact customer services one time to ask a question and they responded pretty much straight away .
Stress free experience but a little expensive .
Hope this helps 😀👍🏼

Terrible service while we were in London, Liverpiol and Birmingham. Relied on hotel and restaurant wifis.

Your service was first class and I will certainly use you again

Smooth process, easy set up and return. Deposit returned in a few days without issue.

Excellent customer service. One company to be trusted!!!!
Thank you

Note WiFi hire ends at 1pm on the last day of your hire - this was not made clear before purchasing so we were without wifi for half a day.

Additionally I had to chase the tracking number for the delivery, and it assumed I had not posted the device back (they tried to make me pay a late fee) instead of asking me for the return tracking number.

Difficult to give a single score, so I’ll split into a few categories:

1) Customer service 5/5: rapid delivery and rapid return of deposit. Very good.
2) WiFi coverage 0/5: not necessarily the suppliers fault, but we had no coverage at all in our home. My phone works (EE) very well, but the service provider for this device was Three - who had woeful coverage in my area.
2) WiFi router 2/5: old and battered. But do not know if it is an effective router as the coverage from Three was awful.

Unfortunately I wasted £50 for a weeks service. Ensure Three has good coverage in your area before selecting this supplier.

Our plusnet was down for 7+ days due to a storm and as a live streamer who rely not only on a constant connection but a really strong bandwidth, I was pushed to do some urgent research. I was not disappointed! These guys got me a 5g router out same day and my live streaming (even through OBS) was well supported all week! The value of their service far outweighed the cost! Easy return with a label pre printed when I was back on line. My business never missed a beat! 5/5* thank you!

I wrote an earlier review and the company replied. They used the same 2 excuses as they did with me in my dealings with them. The first excuse is that it's related to the towers connection.
I know that those around me had no trouble with their devices on the same network. I was also in 3 different locations and find it hard to believe that over 4 days in 3 locations I encountered tower issues.
The second excuse is that I did not contact them within the hire period with issues. - How can I contact them where there is no phone number provided and I have no service?
The correct way to have handled this was to have looked into the usage on the device, see that it was barely used, and refund the money.
Instead I received the same repeated stock replies to my inquiries. If you look at the 1 star reviews, you'll see the same repeated themes, It has been looked into, bandwidth and tower issues, did not contact during hire period.
I do not think it's unreasonable to request a refund on a product that did not live up to the advertised claim.

Great service if you need WiFi asap or are moving house. Highly recommended and super easy to return.

Device arrived promptly and worked well, allowing me to continue working from home whilst waiting for permanent internet installation. Easy to send back, no issues with obtaining the refund of the hire deposit. Price is comparable to peer services.