We moved into a new property and our internet was not due to be installed for a week later. I work from home and watch a lot of tv so this hit me hard! I came across Wifi Hire and it arrived... Toon meer
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I was charged £80+ for two days of not great connection. They wouldn't give my deposit back. I couldn't get to a post office immediately after using, so they got the router back a few days late,... Toon meer
I recently moved into a new-build home to learn it would take two weeks to be connected to broadband. The house gets terrible (one or two bar) 4G signal so home-working was impossible. Wifi Hire deliv... Toon meer
We opened a new business and due to a last minute admin error, our internet was not going to be installed in time for opening. We ordered from wifi hire very late in the day and literally crossed ou... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Hire Temporary Wifi internet device to get short-Term internet in the United Kingdom. Wifi Hire provides you with wifi internet device rental for home and business.
Contactgegevens
Verenigd Koninkrijk
- wifihire.co.uk
4,1
Goed
296 reviews
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Terrible Wifi Speeds and worst customer service
Firstly, the delivery.
The device attempted delivery on a Saturday, and despite me being home, the Post man didn't wait and took the parcel back. Due to this, i didn't get the Wifi box until Monday, but I still got charged from Saturday even though you could clearly see from the Tracking that this wasn't received. I got charged an additional £30 due to this.
Essentially these devices run off sim cards, so it's much much cheaper buying a sim only sim card with unlimited data on a rolling plan.
It's also worth noting, these sim wifi boxes are entirely dependent on the SIM network connection in your area. Despite "promising" X speeds. I was getting 1.2MB Download speed, the exact same as me EE Sim.
The device itself was absolute trash, doesn't work very well at all. The customer service is absolutely terrible. I got charged for 3 days despite showing evidence that the device was not received.
Avoid this company at all costs if I were you.
Just google Phone network checker in your area, and purchase a sim only data bundle on a rolling contract. Save yourself £50+.
P.S
They use very sly tactics when it comes to returning the box, using confusing wording to try and throw people off. It's honestly such scummy behaviour.
10 november 2025
Review zonder uitnodiging
Antwoord van Wifi Hire
Hello Elis,
Thank you for your feedback. First of all, we sincerely apologise for any inconvenience experienced.
I can see from the Royal mail Tracking page that the post man attempted delivery, but there was no response.
Unfortunately we have no control over making Royal mail or the postman/woman wait longer at the door of a delivery address when they receive no response. If a delivery is missed, the device can be picked up from your local delivery office. However, I can see from the Royal mail tracking page that you requested for a redelivery on Sunday, November 9th, and the device was delivered on Monday.
Regarding the network speed you received in your location, I've searched our customer service inbox, and unfortunately I can see you didn't inform us of the network issues you experienced in your location during your hire.
In situations where there is a local/regional telecom mast issue affecting the local area where a device is being used, our standard procedure involves investigating the speed issue first to identify the cause and see if it can be resolved remotely before checking if an alternative network is available and is not experiencing technical issues. If an alternative network is available, we quickly arrange for a replacement device to be delivered to your address.
Unfortunately, we were not made aware of this, so we were unable to investigate the issue during your hiring period.
Regarding the return of the device, I can see your end of hire date was 22nd of November", but when I checked the Royal mail tracking page it shows the device was dropped off at the post office 3 days late.
if a device is needed for a longer period than the original hire period, the hire can be extended by contacting us or using the hire extension link in the hire confirmation email.
Apologies for any inconvenience caused.
Kind Regards
Wifihire.co.uk
The whole experience including answers…
The whole experience including answers to questions was first rate. We used this for a client workshop for over 40 people in a GenAI Hackathon and the performance was never found wanting. Good value and great customer service. Thank you.
20 november 2025
Review zonder uitnodiging
Easy ordering process and return
Easy ordering process and return. The wifi worked perfectly. Great service, thank you!
21 november 2025
Review zonder uitnodiging
Ordered the service for about 5 days
Ordered the service for about 5 days. The speed of service was poor. Couldn't use it for work and top of that i get charged a ridiculous amount for being late 3days in returning the device. Absolute pisstake
26 november 2025
Review zonder uitnodiging
Antwoord van Wifi Hire
Hello Sandy,
Thank you for providing us with your feedback, and first of all, we sincerely apologise for any inconvenience experienced.
This has been looked into. I've searched our customer service inbox, and unfortunately i can see you didn't inform us of the network issues you experienced in your location during your hire.
A portable internet device relies on there being a telecom mast within the area it is being used (similar to what all cell phones rely on), so when it is being used in remote locations, in areas without a telecom mast installation nearby or in areas with telecom issues affecting the mast (on the data carrier assigned to your device) serving the location/local area, this can negatively impact your internet speed while you are in that local area/location.
In situations where there is a local/regional telecom mast issue affecting the local area where a device is being used, our standard procedure involves investigating the speed issue first to identify the cause and see if it can be resolved remotely before checking if an alternative network is available and is not experiencing technical issues. If an alternative network is available, we quickly arrange for a replacement device to be delivered to your address.
Unfortunately, we were not made aware of this, so we were unable to investigate the issue during your hiring period.
Regarding the return of the device, your hire ended on the 19th of November. I have checked the Royal mail return tracking details page and it shows you returned the device on Sunday the 23rd of November 2025, which is 4 days after your hire ended.
if a device is needed for a longer period than the original hire period, the hire can be extended by contacting us or using the hire extension link in the hire confirmation email.
Apologies for any inconvenience caused.
Kind Regards
Wifihire.co.uk
Avoid like the plague
I engaged in an email conversation with this company in advance of hiring a device for home during a gap between broadband providers. Their website makes it clear that the service they provide will be sufficient for streaming. I was surprised that they would be confident enough to say this as these are 4G mobile routers and in some areas the service would not be sufficient. I was concerned that we would be provided with a network which did not offer good service in our slightly patchy area and so I suggested they provide something on the O2 network which I know works inside our house. They suggested I put the information in the box at the point of order which I did. When I received the router it did not have an O2 network connection but a different network which did not work well in our house. It was providing speeds on average of about 2-3 mbps which is below that required for basic streaming. It was barely allowing a web page to open. I wrote to them to inform them of this fact. They asked to provide screenshots of the speed which I did and then said that they had not managed to check my post code against the available network providers. This was because it was a seven character (London) post code and the website they were using couldn’t cope with it. They had therefore taken a punt on the network which would work at my location and ignored the extra information I gave them both in email correspondence and at the point of order. They accepted that there was an issue by offering to send out a replacement router with an appropriate connection on the next working day. That would result in me acquiring a “working” router four days into my seven day hire period. I told them that was unnecessary because my gap in broadband coverage would have most likely been fixed by then and so I would just return for a full refund. They wrote back and said they were only prepared to refund days 4-7 and they would expect me to still pay for days 1-3 for a router which they had themselves accepted was not fit for purpose. In response I told them I was not prepared to argue over 30 pounds - even though they are clearly in the wrong - but that I would take the opportunity of leaving a review where I could so that people are not led to wasting money in the same way I have been. In short, the router was basic, the network provider was not appropriate for the area, they ignored the information I gave them twice and they failed to make the appropriate checks on my post code and guessed instead. After that, they declined to give me a full refund for a service which they have never provided. Avoid like the plague.
22 november 2025
Review zonder uitnodiging
Antwoord van Wifi Hire
Hello Liz,
Thank you for taking the time to give us your feedback. We apologise for any inconvenience experienced.
As a standard we check the post code of the shipping address for an order and assign the best available network to the order before dispatching the order. I can see from the customer service support inbox that, as at the time we received your order, O2 network had network repairs in your location, which was why a different network was assigned to your device.
Unfortunately if a local telecom mast is experiencing a technical fault, the speed of everyone in that local area using that network would be affected."
In situations where there is a local/regional telecom mast issue affecting the local area where a device is being used, our standard procedure involves investigating the speed issue first to identify the cause and see if it can be resolved remotely before checking if an alternative network is available and is not experiencing technical issues. If an alternative network is available, we quickly arrange for a replacement device to be delivered to your address.
I can see you had declined the offer for a replacement device running on a different network being sent to you and informed us you will be posting back the device.
Apologies for any inconvenience caused.
Kind Regards
Wifihire.co.uk
Great service
Great service, unit arrived next day which was a Sunday, plugged in and worked without issues. Very useful as some contractors had messed up my fibre connection.
9 november 2025
Review zonder uitnodiging
AVOID
AVOID. The WiFi arrived late despite paying special delivery for postage. I contacted them about this and they just ignored me. The WiFi could barely sustain two smart phones. TWO smart phones, that’s it. It was barely functional. Waste of £50
7 november 2025
Review zonder uitnodiging
Antwoord van Wifi Hire
Hello Sian,
Thank you for providing us with your feedback, and first of all, we sincerely apologise for any inconvenience experienced.
We do not have different types of delivery prices on our website and we don't have special delivery as a service on our website, we only have a flat fee for delivery and packaging and a Free courtesy return postage label for posting the device back at the end of the hire. Late/last minute orders are dispatched through a Next day delivery service to ensure it gets delivered on the hire start date.
This has been looked into, I can see that you added a note to your order requesting for the device to be delivered to your address on the 6th of November because you would be moving into the apartment on that day.
You chose the 6th of November as your hire start date and I can see the customer service team emailed you to inform you of Royal mail delivery times and recommended getting the device delivered to your local post office to ensure you are able to pickup the package at your convenience, and not have to worry about the possibility of the postman/post woman missing you, given you had said you would be moving on the 6th and also wanted the device delivered on that day also.
I can also see from the email communication that you chose the option of redirecting the package to your local post office for collection.
I have checked the Royal mail dispatch tracking details page and it shows the package was delivered to your chosen post office and available for collection on the 6th of November which was the hire start date you chose in your order.
Regarding the speed issue experienced, I have checked the support inbox and can see we didn't receive any email from you during your hire about experiencing challenges with the speed.
In situations where there is a local/regional telecom mast issue affecting the local area where a device is being used, our standard procedure involves investigating the speed issue first to identify the cause and see if it can be resolved remotely before checking if an alternative network is available and is not experiencing technical issues. If an alternative network is available, we quickly arrange for a replacement device to be delivered to your address.
Unfortunately, we were not made aware of this, so we were unable to investigate the issue during your hiring period.
Sorry for any inconvenience experienced.
Kind Regards
Wifihire.co.uk
Robbed of £30
Hired a wifi box due to already frustrating internet issues I was having, so was hoping this would be a temporary solution.
Instead the box provided no signal due to working off mobile sim signal even after following the guidance. I didn't want to incur any further fees so I returned it, after asking for a refund the stated because I returned the box they could be of no further assistance. Paid £30 for nothing and wasted my time. Would not recommend if you need in an emergency.
28 oktober 2025
Review zonder uitnodiging
Antwoord van Wifi Hire
Hello Angus,
Thank you for sharing the feedback.
This has been looked into, and I can see you contacted the customer service the day before your end of hire date regarding the speed you were getting from your location. I can also see the customer service team had sent a speed test guide so that they could investigate the issue, but you had replied saying the device had been posted back.
In situations where a speed issue is being experienced, a speed test is normally performed followed by identifying if there's a local/regional telecom mast issue affecting the local area where the device is being used, and cross-checking coverage from other available data providers. If an alternative network is available and isn't experiencing technical issues, we quickly arrange for a replacement device.
Unfortunately, we were informed at the end of the hire period, and were unable to investigate the issue given it ha been posted back.
Sorry for any inconvenience experienced.
Kind Regards
Wifi Hire
Great WiFi for when you’re on the go
The process from start to finish was seamless and quite easy. The hotspot worked great throughout our entire trip and the return postage made it easy to ship it back. I would definitely use this service again.
3 oktober 2025
Review zonder uitnodiging
Excellent Customer Service
I ordered this WiFi for 3-6 October. I specifically requested it arrive the day before, as I require it for the morning of the 3rd of October. Living in the Highlands, the Tracking information said it would arrive a day late, even though it was sent 48 hour delivery. I contacted customer service, with little hope (as it was only an email). They responded immediately and sent another by 24-hour delivery. I've just received it and am so relieved... they emailed, as soon as it was delivered to check that I had received it.
Excellent customer service!
1 oktober 2025
Review zonder uitnodiging
Perfect if you need a short term, reliable connection
I rented a device for a week and the whole experience was seamless from start to finish. The ordering process was simple, delivery was in 24 hours and I was set up in 5 minutes. The internet was fast and reliable. When I was done it was super easy to return.
10 september 2025
Can't fault anything
Can't fault anything, good communication before ordering, arrived a day early. Was using for a week on a caravan holiday in wales, they checked the signal before ordering to make sure it was suitable. Just plugged it into the caravan, perfect internet for a week on all devices including Apple TV . Took it to the post office the day we got home (Saturday) , deposit was refunded by Monday. Will be using again next year.
13 september 2025
Review zonder uitnodiging
Wouldn't hire another one
Wouldn't hire another one. This portable WiFi box was just to enable us to use our firestick as we stayed at a holiday park which had no WiFi. I contacted the company before hand and I couldn't fault the customer service they were very prompt with responses. However I was advised with the postcode I gave I would have Internet connection which I did but it was very hit & miss. We had to reset this many times which was very frustrating as had to reconnect with password etc. I personally wouldn't recommend this as we didnt have a great experience.
15 september 2025
Review zonder uitnodiging
Antwoord van Wifi Hire
Hello Nicola
Thanks for taking the time to give us your feedback. We sincerely apologise for any inconvenience experienced.
In situations where there is a local/regional telecom mast issue affecting the local area where a device is being used, our standard procedure involves investigating the speed issue first to identify the cause and see if it can be resolved remotely before checking if an alternative network with a good coverage is available and is not experiencing technical issues. If an alternative network is available we quickly arrange for a replacement device to be delivered to your address.
Unfortunately, we were not made aware of this during your hire period, so we were unable to investigate the issue during your hiring period.
Sorry for any inconvenience experienced.
Kind Regards
Wifihire.co.uk
Very disappointing service
I would give it zero stars.
I hired a wifi device as I don't have Internet connection at the moment and have very poor phone signal.
I did tell them that.
The device costed £60 for 10 days and was absolutely useless.
I received no help and was told no refund could be issued.
18 september 2025
Review zonder uitnodiging
Antwoord van Wifi Hire
Hello Maria
Thanks for taking the time to give us your feedback. We sincerely apologise for any inconvenience experienced.
This has been investigated, and I can see this is an ongoing hire. I can also see from the customer support thread that you contacted the customer service team to inform them about accessing low speeds at the location where the device is being used.
I can see from the communication that the data network assigned to you is the best available network for your current location because all other data providers operating at that location are experiencing telecom mast failures, and the customer service team had explained they would have sent a replacement device on a different network, but given all other network services are experiencing issues at that location, that was the current best network.
I can also see the customer service team member asked if you wish to keep using the device and you confirmed to the team member that you will keep using the device until your hire ends.
I can see from the customer service inbox that you have extended your hire for a longer period.
We apologise for any inconvenience experienced.
Kind regards
Wifihire.co.uk
I didn't know a service like this…
I didn't know a service like this existed before I needed it and my experience with WifiHire was great and I would use them again. They did what they said they would and although hiring wifi is not cheap, it was worth it.
5 september 2025
Surprisingly beneficial!
I didn’t know what to expect as I hadn’t heard of even hiring WiFi before. Seeing mixed reviews online made me cautious, but it actually worked out great. We hired one for an event so that Stallholders could connect and make payments for customers. Testing the signal by placing it in different areas of the venue beforehand worked great - allowed us to find the best spot to place it. Would use again.
5 september 2025
Did not work for me
Did not work for me, returned for a refund but still got charged over £10 for admin and postage charges. Thought that was very unprofessional given that their service did not work for me at all.
*Update 11.09 - Refund received. Many Thanks. Suggestion to others, make sure there is adequate coverage where you intend to use the device.
27 augustus 2025
Review zonder uitnodiging
Antwoord van Wifi Hire
Hi Big G,
Thanks for taking the time to give us your feedback. We sincerely apologise for any inconvenience experienced.
This has been looked into, i can see you contacted the customer service team regarding not being able to access the internet in your location.
I can also see from the email thread that a customer service team member investigated the network coverage in the location where the device was being used and it seems the network issue in the location had not been flagged by the data carriers system. Unfortunately other networks had poor coverage in the location hence an alternative network on a replacement device could not be dispatched to your address.
The customer service team member informed you to post back the device for a refund of your hire but I can see from the email communication that the wrong amount was refunded to you in error and a customer service team member rectified the error and issued you the right amount
A portable internet device relies on there being a telecom mast within the area it is being used (similar to what all cell phones rely on), so when it is being used in remote locations, in areas without a telecom mast installation nearby or in areas with telecom issues affecting the mast (on the data carrier assigned to you) serving the location/local area, this can negatively impact your internet speed while you are in that local area/location.
We apologise for any inconvenience experienced.
Kind Regards
Wifihire.co.uk
⚠️ Not Worth the Money! Unreliable Service
⚠️ Not Worth the Money – Unreliable Service!!!!!!!
I rented this portable Wi-Fi while working remotely in the UK, and it was a very poor experience. The connection was extremely unreliable—every single Teams call I had dropped, even though I was the only person using the device. For a service that costs over £50, this is unacceptable.
The device also arrived with a broken charger, meaning it wouldn’t power on. When I contacted customer service, they refused to provide a replacement charger and told me to buy one myself.
Overall, the service was unreliable, product was expensive, customer support was unhelpful, and the equipment provided DID not even work for one device connected. No idea how they have positive reviews!!!!I would not recommend this company to anyone who needs a stable internet connection.
28 juli 2025
Review zonder uitnodiging
Antwoord van Wifi Hire
Thanks for taking the time to give us your feedback. We apologise for any inconvenience experienced.
This has been looked into, I can see that you contacted us regarding not being able to charge the device and the customer service team provided support but you informed the customer service team that you had travelled and were not with the device hence they were unable to send out a replacement charging unit to your address.
I've also searched through your communication thread with the customer service team, unfortunately you didn't inform the customer service team during your hire about experiencing slow speeds at the location where the device was being used.
In situations where the device is being used in remote areas, our standard procedure involves investigating the speed issue first to identify the cause and see if it can be resolved remotely before checking if an alternative network is available and is not experiencing technical issues. If an alternative network is available we quickly arrange for a replacement device to be delivered to your address.
I have checked the Royal mail return tracking details page and it shows the device was returned towards the end of your hire when you returned from your trip.
Unfortunately, we were not made aware during your hire that you were experiencing slow speeds, so we were unable to investigate the issue during your hire period and dispatch a replacement charging unit and device to your address.
Sorry for any inconvenience experienced.
Kind Regards
Wifihire.co.uk
Excellent Company & Service
I could not recommend Wifi Hire more! What a great service they provide. My contract with Virgin ended but I needed one more month of WiFi before moving to Australia. Virgin offered me a great deal - an 18 month contract with a penalty payment of almost GBP 600.00 if I cancelled early !! Looking around, it is almost impossible to find a company who does anything less than a 12 month contract with huge penalties if you cancel early. Then I stumbled across WiFi Hire. Such a great company to work with. I made a mistake and ordered the wrong device and they immediately reached out to check what I wanted and rectify my error. The device was delivered on the exact date I chose and I simply had to plug it in and turn it on. I had the device in my living room and I was happily streaming videos in my bedroom upstairs with no buffering or lag issues at all. I returned the device to my local Post Office with the prepaid label and my deposit was returned to me as soon as they received the device back. I am very impressed and happy that there is a company that helps with situations such as mine. I would recommend them to anyone looking for this kind of service. Thank you WiFi Hire!
21 augustus 2025
Review zonder uitnodiging
VERY INCOMPETENT
VERY INCOMPETENT! Don’t use this company services.
The delivery was late, it was delivered the day we wanted to travel with it . I thought, the Gadget would be delivered at least 1-3 days before the day we wanted to start using it considering that I had ordered the device a week ahead of our travel date.
It was for the kids to access wifi services while mobile and the holiday places we were travelling to didn’t have WiFi services .
The gadget was dispatched to arrive on Wednesday the day we were leaving , which didn’t make sense, as our service start date was that Wednesday and the day of our departure.We left without the WIFI gadget , which was a huge inconvenience to my family, affected our plans .
The company has no contact numbers or functional support services , so there seems to be no way to contact them directly other than via emails which they won’t respond back to on time. I am not sure if they do respond.
EDITED : After the reply to my review by the Company.
I have been in contact with one of your Assistant probably an AI assistant , asking me to ask my landlord or friend to send the gadget back to them, which didn’t make any sense. Worse, trying to justify the late delivery and laying blame on me for not letting them know that they were supposed to deliver a day before for me to get the service on the day it should start. Which was weird because when I order a service it is not my duty to remind the service provider to deliver the service right on time.
The response to my review is trying to play clever, yet this reply comes after we had so much back and forth emails before.
13 augustus 2025
Review zonder uitnodiging
Antwoord van Wifi Hire
Hi Tongai,
Thanks for taking the time to give us your feedback. We apologise for any inconvenience experienced.
This has been looked into. I've searched our customer service inbox, and can see this is an ongoing hire.
As a standard, devices are delivered on the start of hire date. This is highlighted :
• on the hire details pages
• on our Frequently asked Question page
• on our Delivery and return information page
• in the Hire confirmation email (email received after placing an order)"
Normally, If a customer would like a device to arrive a day before their start of hire date, they normally contact us to find out if this is possible, because as a courtesy we are some times able to get a device delivered a day before the start date (when possible).
I can see you have a communication thread ongoing with the customer service team, and they have already requested for your current accommodation address for a replacement device to be sent to you. Given Trustpilot wouldn't be an ideal place to provide customer service for an ongoing hire, i would recommend you send a reply to the customer service team , so that they can be in the best position to support you .
Kind Regards
Wifihire.co.uk
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