Wildanet Reviews 1.111

Chloe was lovely, chatty and helpfull through the whole installation.

Extremely disappointing customer service. It's more than 2 weeks and several email back and forths, and still no resolution. A simple site visit would likely have this resolved in less than an hour.

I loved Wildanet when they first got going. They were efficient, effective, friendly and helpful. I recommended them to others, but in the last few years sadly their customer service and my internet quality has been terrible.

I so wanted this local company to succeed. But right now, I just can't recommend them.

UPDATE - as expected, an engineer was able to fix the problem very quickly. After lodging a complaint and this review, Wildanet got into action. Curiously, the engineer told me that high speed cable was ready to go in my area because he could see it - something the administrators don't seem to be aware of. Come on Wildanet. Please don't become another BT.

Friendly and helpful engineers. On time and efficient. I forgot to say it was Matt G and Del.

Wildanet installer ( Chloe) arrived within the allocated time slot.
Very professional and courteous
Job was completed and all was explained very clearly.

Had a problem over the Easter break. Phoned the fault through and received an answer telling us the engineer was coming the next morning. We couldn’t be home in the morning but would be back after lunch at 2.00. And right on time our engineer arrived checked where the fault was and told us we needed a new router.Replaced quickly and all sorted. Our engineer was called Jamie really pleasant and friendly. Polite and very good at his job Good experience

Several small works had to be completed for this installation.
Very prompt and professional. Jamie completed the installation. Well done Wildanet

Kai and Finn came round to install the domestic side to our installation and performed a flawless install with professionalism and empathy. Great job, guys ;)

The Installation happened on the agreed date and was undertaken by a skilled operative who was polite friendly and very knowledgable . He did a neat installation, answered all our qustions and cleared up after himself. The router gives agreat signal all over the house and we are achieving download speeds in excess of the 200meg we signed up for.

After waiting nearly 18 months Wildanet finally landed in the road outside of my property and were good to go. Still had a bit of BT contract left so was in no rush to sign up but when Wildanet came a knocking at my door and explained what was on offer it got me thinking.

Received several emails, a couple of mail shots then a very enthusiastic sales person called Jack C got me on the phone.
He knew his stuff, was a bit too keen for my liking but did rein it in when I got bolshy. To be honest wildanet should be proud of him as he got the ball well and truly rolling.

After signing up (subject to site survey) it wasn't long before two very polite site surveyors turned up. For once they listen to what I wanted and not what necessarily the easy option and agreed with my request. Not quit sure what happened because a week later two different surveyors turned up to survey the survey! Not to be out done they listened as well and agreed what I wanted was a goer. Shortly after this the groundwork team arrived and again listened as I didn't require a mini digger mucking up my garden and dug channel by hand (bearing in mind it was about a 100 metres or so down my drive and around the front of my house)
Very tidy workers and very polite. Next came the external box and fibre ' blown' through pre layed cable all very professionally handled.
This just left connection which happened a couple of days later. Joshua arrived puntually, put cable and internal box just as requested and did a very neat job.
We were soon 'good to go'
We have only been connected for a couple of weeks, speed is good (marvellous compared to BT) so all in all it has been a very good experience so far.
Am now waiting to see how the billing and admin side of things works but this is not what I am here currently to report on as I was asked to review how things had gone so far.

I’ve only just ordered nothing has happened yet.

I was contacted by wildanet to update me with news that following my enquiry last year they are now in a position to connect me if i wish to go ahead. Within 2 weeks we were surveyed and installed - the whole process was very smoothly completed, the only issue was we ordered broadband only and i’ve been billed for phone, handsets and a booster, i contacted billing and they called me back to apologise and provided return box and postage label to return the phones equipment booster, and said they will credit the payment to my account towards future bills. Fitters were friendly, professional and tidy, customer service were very pro active and easy to contact. Internet is brilliant 210 mb we had 7mb off bt so massive improvement highly recommend wildanet - if there is a referral scheme i have a new customer for them.

Good price, all necessary work has been carried out accordingly by friendly technicians, very happy

Excellent service
Very professional fitting
Very polite and neat and tidy
Very efficient
Many thanks

An excellant experiace chloe had the system set up the way i wanted and was exyremly fast and effocent would definayely recommend

Guys, Joshua and Jacob were so polite and informative. The connection was done without any fuss and we are extremely happy. Many thanks

I contacted Wildanet on 16th February after Sky informed me that they couldn’t continue to provide my broadband as I was moving to an area where they didn’t have coverage. Wildanet said they had to do a site visit and would keep me updated every step of the way, but 3 weeks later I hadn’t heard anything from them so rang them only to be told they had to apply to the council to erect a pole outside and it could take 12 weeks to get a reply. I have a Sky Glass tv which only works through broadband, therefore I currently have no tv and am paying for sky services that I am not able to use for what could be up to 4 months by the time it gets sorted!

The initial contract was good, communication was okay, the installation team were brilliant. When it was time to renew it was a joke.

We were on a 400/200 package. Phoned to talk to them about renewing what a complete joke, was like a sketch from Little Britain - computer says no.

Could we keep our current package for another 24 month contract - NO
Could we upgrade to one of the current offers - NO

We have been stuck with a poorer service for 25% price increase. As soon as Openreach have completed their infrastructure updates we are gone. Even if it means early termination charges.

Response to reply:
Clearly stated it this was for September 2025. Clearly stated this was discussed at the time. As a company the customer service is non-existent.

Only giving 4 stars due to having to wait a while and having no communication from wildanet I had to chase them.But I have to say the installation went smoothly Derek was very informative and told me what he was doing through the whole process from the work outside and then inside.Tidying up as he went have no complaints.Only been running a week but working fine 👍

Engineers fitted new cables and router. Even helped me connect my devices. They were helpful friendly and courteous. Internet speed is so much better than my previous provider too. Hopeful that Wildanet will be a great service. So far, excellent.

From the moment the sales agent, Kizzie, started to explain things about firbre optic and Wildanet it was clear that we should hear more. She explained things very well about what we should expect going forward. We never once had the feeling that we were being oversold something (as often happens). And things went as she had said. The workmen came and laid the cable. Then the engineer came and connected us up. We did appreciate the advanced notice. Everything was done efficiently and pretty quickly. Well done all.