Arrived yesterday cherry Madeira and it was just as though I had baked it at home it is delicious so I shall order again as I m unable to bake any more as I'm disabled in my hands
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
We absolutely love Williams products! They make wonderful presents (if we don’t eat them first). They are nicely packaged, and the packaging is eco friendly. Communication is always good and th... Toon meer
Bedrijf heeft geantwoord
Well packaged; they always arrive in perfect condition. The biscuits are stunning. They are luxurious and delicious. The hand dipped, milk chocolate, ginger biscuits are the very best! Quality ingredi... Toon meer
Bedrijf heeft geantwoord
This is a brilliant company. Great for gifts. I ordered a gift yesterday evening in a rush put wrong delivery address. I emailed immediately and again this morning. Rory emailed straight back saying a... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Williams is a family bakery based in the heart of Lancashire. Famous for our luxury biscuits, Eccles cakes, gooey flapjack and scrumptious traybakes, you can find our products in garden centres, delis and farm shops as well as on our website!
Contactgegevens
Unit B5, Anchorage Business Park, Chain Caul Way, PR2 2YL, Preston, Verenigd Koninkrijk
- 01772 724 888
- online@williamshandbaked.co.uk
- williamshandbaked.co.uk
4,7
Uitstekend
760 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Antwoord van Williams Handbaked
Thanks Andy, we're glad you've enjoyed our service!
a very good company to deal with
27 november 2025
Antwoord van Williams Handbaked
Thanks Mr Potter for your kind review, I'm glad you've had a good experience with us!
Love everything about Williams…
Love everything about Williams handbaked. Customer service, presentation and definitely the flavour of the bakes.
26 november 2025
Antwoord van Williams Handbaked
Thanks Amanda, that's very kind of you to say!
Fantastic service
Fantastic service, the whole parcel arrived in great time and no damage to any of the biscults, highly recommed their biscults and sevice. Thank you Williams. 😊
26 november 2025
Antwoord van Williams Handbaked
Hi Julia,
Thank you for your lovely review. We hope you enjoy your bakes!
Very disappointed with the packaging
I was disappointed with the packaging. The box was for a gift. You had taped the box up with your tape with your name on, so I opened it, expecting to see a gift box inside, but there wasn't one. I now have to sellotape the box up again and it looks awful. Very disappointed given the price.
26 november 2025
Antwoord van Williams Handbaked
Hi Carolyn,
I'm really sorry to hear that you were disappointed with our packaging.
We've never included a box-inside-a-box for any of our online orders. When we first started selling online, we did consider this as an option but felt it would be a waste of packaging. After thousands of orders, our customers seem happy with the packaging as it is, which is reflected in our high returning-customer rate.
This year we have introduced mailing bags, as so many customers order as gifts and we'd rather the shipping label wasn't on the box itself. It also helps packages stay dry at this time of year.
I hope that goes some way to explaining our position, and I do hope the recipient enjoys the contents of the hamper you ordered. If you'd like to contact me directly, please do! My email address is rory@williamshandbaked.co.uk.
Kind regards,
Rory
Antwoord van Williams Handbaked
Hi Greta,
I'm really sorry to hear that. Would you able to provide some more information by email and I'll try my best to help? We hate to see any customers disappointed with our products or service.
Kind regards,
Rory
rory@williamshandbaked.co.uk
NOT A CRUMB LEFT
LOVELY BISCUITS, FIRST TRIED THEM FROM OUR LOCAL FARM THEN THE ARTISAN MARKET. SLOWLY WORKING THROUGH THE DIFFERENT VARIETY OF THEM. SENT SOME ON THROUGH POST AS A GIFT.
VERY IMPRESSED
27 oktober 2025
Antwoord van Williams Handbaked
Thanks for your wonderful review Amanda! Very kind of you to say, and we're so glad to hear you enjoy our products.
Perfect best ive tasted cannot get cack…
Perfect best ive tasted cannot get cack like this in the south west well done preston
28 oktober 2025
Antwoord van Williams Handbaked
Cheers Keith!
Exceptional Customer Service
One of the items ordered Orange and Ginger Biscuits arrived crushed
As they were going to be a present I phoned up to see what could be done.
Excellent customer service in that they apologised although it was not their fault and replaced the item immediately
Obviously the broken ones were eaten by the family and they were delicious so we will be reordering soon
27 oktober 2025
Biscuits & cakes
Excellent cakes & biscuits as always. Had a minor issue with my order, which Williams sorted out promptly and efficiently.
Highly recommended
1 oktober 2025
Antwoord van Williams Handbaked
Thanks for a great review Mark, we really appreciate it!
Generally an excellent delivery service…
Generally an excellent delivery service as I’ve ordered a number of times but this delivery has taken 6 days and it was to be a gift.
However products are beautiful and well packed and make lovely gifts xx
3 oktober 2025
Antwoord van Williams Handbaked
Thank you Carol for your kind review.
I'm really sorry to hear about the longer delivery time than normal. Whilst we do aim to deliver within 7 days, we can't always guarantee it.
If you ever need something delivering in time for a specific occasion, please do get in touch with us and we'll do what we can to speed up delivery!
—Rory
As usual we are 100% pleased with the…
As usual we are 100% pleased with the service & quality of this company & their products.
26 september 2025
Antwoord van Williams Handbaked
Thanks for a great review Linda, we really appreciated it!
The choices are amazing.
Ordered online was so easy.
The choices are amazing.
Delivery is very quick.
26 september 2025
Antwoord van Williams Handbaked
Thank you Ruth!
Inedible so called 'Luxury Biscuits'
I bought a pack of Williams All butter Shortbead which arrived today (from Ye Olde Pork Pie Shoppe). They were Best Before 21.01.26 and were inedible. It was so bad that we (there were 3 of us) couldn't swallow the first mouthful. it tasted and smelt as if the butter was rancid. They do not deserve even a I star. Never Again!
9 september 2025
Review zonder uitnodiging
Antwoord van Williams Handbaked
I'm really sorry to hear that you didn't enjoy the biscuits you recently purchased.
This is extremely unusual, and absolutely not the experience we expect our customers to have. Please contact me directly at rory@williamshandbaked.co.uk and I'll do my very best to resolve this for you.
Kind regards,
Rory
Easy to use site and very fast delivery
29 augustus 2025
Great experience
Great experience, from ordering to delivery to my poorly friend, who is looking forward to trying these.
I would definitely use this company again.
29 augustus 2025
Antwoord van Williams Handbaked
Hi Debbie,
Thanks for your lovely review, and I'm really glad to hear you've had a great experience with us!
Was pleased to find I could still get…
Was pleased to find I could still get these biscuits, used to buy them at Chelford at the Sunday market. Only thing missing is the lovely Dundee biscuits. Will definitely buy again.
1 september 2025
Review zonder uitnodiging
Antwoord van Williams Handbaked
Thanks for your lovely review Jennie, and great to hear you're a customer from the Chelford market days!
Nomnomnom
I’ve ordered from Williams Handbaked three times and every order has gone down a treat with the people we’ve bought for. Superb baking, good delivery time.
27 augustus 2025
Antwoord van Williams Handbaked
Thanks for a great review Mathew, it's much appreciated!
Excellent quaility goodies
Excellent quaility goodies. A perfect gift for anyone. I've ordered from Williams bicuits for many years. I've never been disappointed with any hamper.
Excellent service and first class biscuits/slices, presentation beautiful.
Would highly recommend.
27 augustus 2025
Antwoord van Williams Handbaked
Thank you for such a kind review, Ruby, and we're so happy to hear you're happy with our service!
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.