I took my iPhone to Joe on Friday having previously had my iPad repaired by him. He diagnosed the issue was a faulty charging port and ordered the replacement. He has just delivered it back today Mo... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Convenient and speedy service. I had a new battery installed in my iPhone 11 Pro smartphone. The drop off of the phone was simple, the phone was repaired quickly, (within the day) and delivery of the... Toon meer
I was in such a panic when my iPad broke yesterday. Following many online recommendations I dropped it off at Williams Repair House in the afternoon. Joe messaged me in the evening to tell me what was... Toon meer
Wonderful experience, the system is very easy to navigate and Joe communicated so well via email with all my questions. The screen had to be ordered. The drop off system makes everything easy and my... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Phone, Tablet & Laptop Repair Specialist
Contactgegevens
Sunnymill Drive, CW11 4NA, Sandbach, Verenigd Koninkrijk
- 07930451844
- info@williamsrepairhouse.co.uk
- williamsrepairhouse.co.uk
4,8
Uitstekend
138 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Broken iPad.
I was in such a panic when my iPad broke yesterday. Following many online recommendations I dropped it off at Williams Repair House in the afternoon. Joe messaged me in the evening to tell me what was wrong, and how much it would cost to repair. He fixed it and delivered it to my address today! What great service. Highly recommended.
28 januari 2026
Review zonder uitnodiging
Fixed our sons phone same day as us…
Fixed our sons phone same day as us messaging for a quote. There was a small issue after the repair which Joe sorted for us promptly. Great service, would definitely use again. Thanks Joe!
13 december 2025
Review zonder uitnodiging
Terrible experience - still waiting for a call back!
We paid quickly for a screen repair on my iPhone 16 Pro Max, but as soon as the phone was returned it started overheating and was not responding normally. I reported this immediately.
Joe was away at the time, and when he returned we brought the phone back. He advised that the screen fitted was faulty and said he would order a replacement. The first screen arrived within two days, but the second replacement took over two weeks.
During this time, the phone continued to overheat and switch itself off. I repeatedly raised these concerns, but responses often took several days.
The phone case that previously fitted perfectly no longer fit after the repair. The screen then cracked because it was clearly much thicker than the original.
I eventually took the phone to Apple, where three separate staff members immediately said the screen should never have been fitted, as it was completely different and far too thick for the phone and that caused the crack. We contacted Joe who said it doesn’t cover under his terms and conditions. I have also asked for them and still not given!
Overall, this was a frustrating experience with poor communication, long delays, and ultimately an incorrect repair that caused further damage. Also note that Apple was only £60 more.
We have also called, emailed and further messaged Joe with no answer at all.
Thanks for coming back to us. But you are just trying to put the blame on us. Our phone had no problem before at all even with the cracked screen with overheating or switching off. Only happened after you fixed the faulty screen. You have also not answered the fact that we have tried to call and email you - no response your good at hiding behind everything, took our money straight away but had to wait for two weeks for you to get a replacement screen not good enough!
16 december 2025
Review zonder uitnodiging
Antwoord van Williams Repair House
Thank you for your review.
To address the points raised:
The replacement screen was fitted and the device returned in full working order. When overheating and responsiveness issues were later reported, the phone was brought back in, inspected, and the screen showed signs of being faulty. A replacement part was ordered immediately but faced typical supply delays for iPhone 16 Pro Max compatible panels.
Overheating and shutdowns are commonly reported across iPhone 16 series devices (including those with original Apple screens) and are often attributed to software processes, battery management or other environmental factors.
Many aftermarket replacement screens use slightly thicker assemblies (typically 0.1 - 0.2mm more than Apple’s original OLED) this is a standard characteristic in the repair industry. However, this difference does not cause spontaneous cracking or structural failure.
The crack in the bottom right corner, accompanied by LCD bleeding and display lines, is consistent with physical impact damage (such as a drop), not a result of screen thickness.
We offered to replace the screen under warranty (covering manufacturing defects in the part itself), but the subsequent physical damage to the screen means it cannot be returned to the supplier for credit and falls outside warranty coverage. This is standard for third party repairs and is outlined in our Terms of Service.
Regards,
Joe
Great quick service
Great quick service. Would definitely recommend
23 december 2025
Review zonder uitnodiging
iPhone repair
Had an issue with my iphone which needed repairing. It was fixed and returned to me the same day! Can’t fault anything at all.Excellent all round service.
12 december 2025
Review zonder uitnodiging
Excellent service done within the hour
Excellent service done within the hour, couldn’t recommend enough!
11 december 2025
Review zonder uitnodiging
Really great service
Really great service. My MacBook had water damage, and it was repaired and returned to my house within 24 hours, for a very reasonable price. Highly recommend!
3 december 2025
Review zonder uitnodiging
Really disappointed with the service we…
Really disappointed with the service we received and wouldn’t use them again sadly. The idea was great and there’s a great system for dropping equipment off. The phone screen repair failed very quickly and Joe responded once to say he may not repair it under the warranty I had been assured of and when I said I felt this was unfair, he ignored me and I couldn’t arrange for the phone to be dropped off for assessment or a refund. I was left over £100 out of pocket for the repair and had to buy a new phone
3 augustus 2025
Review zonder uitnodiging
Antwoord van Williams Repair House
Hi Natalie,
Thank you for your feedback. I’m sorry to hear you’ve been left feeling this way, that’s never the experience we want for our customers.
Just to clarify a couple of points for accuracy:
• When you first contacted me about the issue, I immediately asked you to drop the phone back so I could inspect it.
• You then specifically asked me to confirm in advance that the repair would definitely be covered under warranty, before you had returned the phone.
• I explained (in my second reply the same day) that I could not give a warranty confirmation without first checking the screen for any signs of physical damage or impact, as our warranty does not cover customer induced damage only manufacturing/part defects.
• After that message, the phone was never returned for assessment.
Unfortunately, without the handset being brought back, I was unable to verify the cause of the failure or proceed with a warranty repair or refund.
For the record: had the phone been returned and the fault been due to a part or workmanship issue (and not physical damage), it would of course have been covered under the warranty you were given at the time of repair.
If you still have the phone and wish to drop it in now, I’m still happy to inspect it and deal with it under the original warranty terms.
Regards,
Joe
Excellent service and competitive…
Excellent service and competitive prices.
Got my iPhone repaired and delivered to my door on the same day.
Would highly recommend! Thank you👍
15 november 2025
Review zonder uitnodiging
Same day service fantastic service…
Same day service fantastic service highly recommended even dropped it off
14 november 2025
Review zonder uitnodiging
Great job
Great job, phone wasn’t charging. Dropped off at 4pm and had it back at 6.30pm. Highly recommend
11 november 2025
Review zonder uitnodiging
Excellent service and at a reasonable…
Excellent service and at a reasonable cost.
28 oktober 2025
Review zonder uitnodiging
iPad Pro Screen Replacement
After getting a competitive quote for the repair of my iPad Pro Joe sent clear instructions on how to drop it off and that the repair would take 7 days. That was five days ago and Joe hand delivered my device today in perfect working order.
10 oktober 2025
Review zonder uitnodiging
Excellent prompt service as always…
Excellent prompt service as always from the company. My phone returned within 2 hours!
2 oktober 2025
Review zonder uitnodiging
Wonderful experience
Wonderful experience, the system is very easy to navigate and Joe communicated so well via email with all my questions. The screen had to be ordered. The drop off system makes everything easy and my phone was delivered back to my house within the day - Excellent service Thank you. My son recommended this service because he was also so pleased.
2 oktober 2025
Review zonder uitnodiging
Great work
Great work, very quick to do the repair and return the phone. Thanks.
18 september 2025
Review zonder uitnodiging
Great, local service.
Quick, easy, great set up. Fixed my laptop in less than two house and delivered it straight back to my front door.
29 augustus 2025
Review zonder uitnodiging
Really quick response time and…
Really quick response time and turnaround, fixed the iPad in less time than they said they would
28 augustus 2025
Review zonder uitnodiging
Super efficient experience
Super efficient experience. Phone was diagnosed and fixed within 4 hours. Great service
28 augustus 2025
Review zonder uitnodiging
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.