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Lees wat reviewers zeggen

Beoordeeld met 3 van de 5 sterren

Purtroppo la pianta ordinata non era disponibile, sono stato contattato poi con una scelta davvero limitata (orchidea o croton) entrambe possedute da mia madre. Tempi rispettati. Sadly the plant... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Definirei questi fioristi dei veri e propri professionisti, precisi, attenti. Grazie alla loro dedizione per il lavoro sono riuscita a realizzare una sorpresa. Dalla lontana Sardegna, contattati ieri... Toon meer

Beoordeeld met 5 van de 5 sterren

Veramente servizio impeccabile, cordiali, premurosi e attenti alle richieste del cliente. La composizione è stata apprezzata dal destinatario e da tutti i colleghi presenti a lavoro e soprattutto ha... Toon meer

Beoordeeld met 5 van de 5 sterren

Servizio fantastico! È la prima volta che uso un servizio del genere. Cercando qualche recensione per questo tipo di prodotti ho letto bei commenti su wineflowers e devo dire che è veramente così!Ver... Toon meer

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4,5

Uitstekend

TrustScore 4.5 uit 5

115 reviews

5 sterren
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Heeft 100% van zijn negatieve reviews beantwoord

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Beoordeeld met 5 van de 5 sterren

Perfetto!

Servizio efficiente, disponibilità e professionalità!
Bouquet esattamente come in foto, consegnato nella fascia oraria richiesta e con la cura di ogni dettaglio.
Assolutamente soddisfatta!

18 juli 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Servizio di molto al di sopra delle…

Servizio di molto al di sopra delle aspettative anche questa volta. Già in passato mi ero avvalsa del vostro servizio e anche questa volta anche se in altra città ho trovato il bouquet scelto molto curato e orario di consegna soddisfatto. Grazie WINEFLOWERS!!!

12 juli 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Ho ricevuto un bouquet da sposa…

Ho ricevuto un bouquet da sposa completamente diverso da quello ordinato, più foglie che rose, senza tulle ma con una cartaccia verde mal messa, in pratica un mazzo di fiori da pochi euro piuttosto che un bouquet preparato con cura come appariva nel sito. Una figuraccia per me che l'ho mandato e una delusione per la sposa. Vergognatevi!

13 juli 2024
Review zonder uitnodiging
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Antwoord van Wineflowers.com

Salve Grazia, la ringraziamo per aver condiviso il suo feedback con noi. Siamo molto spiacenti del problema verificatosi dovuto indubbiamente ad incuria del nostro fiorista di zona, il nostro servizio clienti l'ha contattata per trovare una soluzione soddisfacente. Faremo tesoro del suo feedback al fine di migliorare il nostro servizio e la selezione dei nostri fioristi associati. Grazie

Beoordeeld met 2 van de 5 sterren

Per niente soddisfatta

Non sono per niente soddisfatta. Ho scelto un bouquet giallo e blu, sapendo che questi fossero i colori preferiti della festeggiata. Il mazzo era completamente diverso dalla foto, ma non solo: del blu non c'era traccia. Ho scritto una recensione negativa sul bouquet, in quanto dopo l'acquisto viene richiesto di fornire una recensione. Non è stata mai pubblicata e sul sito appaiono solo quelle positive. Non mi sembra assolutamente un comportamento corretto e non credo ordinerò nuovamente da loro.

20 juni 2024
Review zonder uitnodiging
Logo Wineflowers.com

Antwoord van Wineflowers.com

Gentile Cliente, grazie per aver condiviso il suo feedback e ci dispiace leggere della sua insoddisfazione. La recensione che ha lasciato sul nostro sito era in corso di verifica: in risposta alla sua review le abbiamo scritto (in data 21 giugno ore 7.49am) per chiederle di condividere una foto del prodotto ricevuto al fine di fare le necessarie verifiche con il fiorista interessato e trovare eventualmente una soluzione. Le review lasciate sul nostro sito sono utili in un ottica di customer satisfaction anche a risolvere eventuali problemi verificatosi con il servizio. La invitiamo quindi nuovamente a voler contattare il nostro customer service al fine di verificare la problematica riscontrata. Rimanendo a disposizione, faremo comunque tesoro del suo commento al fine di migliorare il servizio. Grazie

Beoordeeld met 3 van de 5 sterren

The delivery service is really good and…

The delivery service is really good and good communication with coustomer service team, but unfortunately the bouquet from the pictures was very different from the one my mother got:(

22 juni 2024
Review zonder uitnodiging
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Antwoord van Wineflowers.com

Dear Floriana, thank you for sharing your feedback with us. We are very sorry for what happened, since the flowers are subject to natural perishability it may happen that they are not available, but in this case the florist should have informed us to agree on the replacement with you. We will take your comment into account in order to improve our service. Our customer service remains at your disposal for any further needs. Thank you

Beoordeeld met 5 van de 5 sterren

Had an outstanding flower delivery…

Had an outstanding flower delivery experience with this company in Italy, Florence. They even went a little extra and added extra on top of my order to make it look perfect and made sure the order arrived on time as per request!! Thanks and would definitely recommend to anyone

23 april 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Fantastici!!

Fantastici!!! veramente bravi molto gentili e super veloci e puntuali, sono molto contento!!

27 februari 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Fiori Favolosi

Favolosi! Ho ordinato oggi nel pomeriggio e alle 18 sono stati consegnati fiori freschissimi e molto belli! Ho ordinato un bouquet di compleanno ed, oltre ad essere perfettamente corrispondente alla foto, è anche risultato molto profumato. Regalo molto gradito ed ho fatto un figurone, prezzo corrispondente a prodotto e servizio, mi servirò ancora di loro 🤩

26 januari 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

GREAT SOURCE FOR GIFT DELIVERY SERVICES IN SPAIN

Delivery: Very efficient and fast. Instructions were followed except the time but I have already foreseen this since it is a next day delivery.

Items: The recipient was surprised with the flower and fruit basket she received. Quality is great!

Customer Service: Can be improved. I wished they responded quickly only to realize their customer service is not 24/7. I think it would be great if they have a way of communicating thru phone - it's more direct and gives the customers much assurance. Overall, Sophie was able to respond in a timely manner when the work hours started.

Website: Tracking feature did not work for me. Hopefully they improve on that part.

10 oktober 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Excellent service and beautiful flowers

I used this company to send flowers for a birthday of a friend of mine who lives far away. The delivery was made on time and my friend was super happy.
The bouquet of flowers are truly beautiful and very fresh.
I will definitely use this service again to send gifts, highly recommended.

23 augustus 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Ottimo servizio

Ottimo servizio! Nonostante qualche inconveniente, da poco, sono stata non solo assistita, ma direi coccolata ed accontentata. Sicuramente ne usufruirò sempre

8 september 2023
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Worst service ever

Worst service ever, do nor order from this website. I ordered a cake to be delivered on my boyfriend’s birthday and he never received it. They also take ages to reply to the emails

7 september 2023
Review zonder uitnodiging
Logo Wineflowers.com

Antwoord van Wineflowers.com

Hello, thank you for your feedback. Please note that the order has been placed for the delivery on 8 of September, that would be tomorrow - you are asking about it on 7 of September. We are always very attentive in evaluating our customers' feedback to improve our service, but in this case we really don't understand what the problem is considering that the delivery date is tomorrow.

Beoordeeld met 5 van de 5 sterren

Impagabile!

Gentilezza, disponibilità, professionalità e, cosa importante per chi lavora con fiori e piante, la bellezza della composizione, anche se richiesta all'ultimo momento.
Grazie mille Vito!!!

7 juli 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Perfect Birthday Gift

I had my concerns about ordering flowers in Italy from Hawaii. Further, I had some special instructions which were carried out perfectly. My interactions with Sophie were straightforward and very helpful. While I could not be there for my girlfriend’s birthday, the two dozen roses conveyed my love beautifully. Mahalo

9 juni 2023
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Delivery of flowers in Spain

We ordered delivery of flowers in Spain and were not satisfied with the company's service.

The company's consultant confirmed the delivery for the morning, but the delivery was made only after lunch (13:00-14:00).
During the communication with the company, the consultant said that the delivery of the bouquet will be made within 30 minutes, but the flowers were delivered only after 2 hours. The company employee also confirmed to us that they contacted the recipient and confirmed all the details, but the recipient did not receive any information regarding the delivery of the flowers.
Also, there are difficulties in communication with the company. Correspondence can only be done by mail, which takes a lot of time. The company does not answer phone calls.

We will not consider the company for cooperation in the future and cannot recommend it.

30 mei 2023
Review zonder uitnodiging
Logo Wineflowers.com

Antwoord van Wineflowers.com

Thank you for sharing your feedback with us. Well, the florist informed us that the delivery was been agreed with the receiver at 1pm local time. About the communications: we have constantly replied to over 15 emails received in 4 hours to find out the status of the delivery, although we had warned that the system would have sent a communication to confirm the delivery. We are very surprised to receive this kind of feedback, however we will treasure it in order to improve our service.

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