I had to call to get my order sent, because fedex broke the glass and they don't contact wine insiders to resend to customer. When I spoke to the person, they took care of the reorder quickly.But I do... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Was just checking on my order and since they had a huge 50% off 15 or more, it's going to take a couple extra day. No problem, I've ordered a few years now and always received great service from them... Toon meer
I live in Massachusetts, and they consistently have many wines that are not available to ship to MA. Today they posted a cellar closeout sale. Out of the 18 offered wines, 8 were not available to ship... Toon meer
I had a health condition that required cancelation of my subscription. The person I spoke with did not make me feel bad for doing so, in fact he genuinely seemed to wish me the best. He was quic... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Wine Insiders makes it easy to get great wine. Our in-house winemaker works with world class wineries to stock our online store with exclusive selections from some of the world's best wineries and regions. With over 40 crowd-pleasing varietals from 15 top wine regions, you're sure to find wine that you love. We love our wine so much that we offer a 100% Satisfaction Guarantee, so you can ship and sip risk-free. Shop with confidence knowing you won't find hidden fees or unexpected club subscriptions at Wine Insiders. Allow us to raise a glass and welcome you to a world of: BETTER WINE, DELIVERED!
Contactgegevens
PO Box 15158, 90209, Beverly Hills, Verenigde Staten
- (800) 615-7304
- info@wineinsiders.com
- wineinsiders.com
4,2
Goed
235 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
so far,I love the wines
So far,I love the wines. However, I was disappointed that I couldn't order more of the Paperbark Cab!
13 maart 2025
Review zonder uitnodiging
Antwoord van Wine Insiders
Hello Janis,
Thank you for your wonderful feedback! We’re delighted to hear that you’re loving the wines. We’re sorry to hear that you had trouble ordering more of the Paperbark Cabernet Sauvignon. You can actually order more of a specific bottle. We’ll review our website to ensure the process is as smooth as possible.
If you’d like assistance with placing an order or have any questions, please don’t hesitate to reach out at +1 800 615 7304, via live chat, or by emailing info@wineinsiders.com.
Cheers,
Wine Insiders Customer Service Team
What made my experience great was being…Reaching Out!
What made my experience great was being able to reach out to Wine insiders when I had a question!
I also appreciated the offer they gave me for my first order.
I ordered 8 wines and Hvave recently tried the Cabernet Franc from Ethic Drinks!
Excellent wine!
Looking forward to trying the others soon!
7 maart 2025
Review zonder uitnodiging
Antwoord van Wine Insiders
Hello Ira,
Thank you for your kind words! We're delighted to hear that you had a great experience and that our team was able to assist you. It’s wonderful to know you enjoyed the Cabernet Franc from Ethic Drinks, and we hope the rest of your selections are just as enjoyable!
If you ever have any questions or need recommendations, please don’t hesitate to reach out at +1 800 615 7304, via live chat, or by emailing info@wineinsiders.com.
Cheers,
Wine Insiders Customer Service Team
Great service
Great service. Will definitely order again and again
1 maart 2025
Review zonder uitnodiging
Antwoord van Wine Insiders
Hello Marcia,
Thank you for your kind words! We're thrilled to hear that you had a great experience with our service and that you'll be ordering again. Your support means the world to us!
If you ever need assistance or have any questions, please don’t hesitate to reach out at +1 800 615 7304, via live chat, or by emailing info@wineinsiders.com
Cheers,
Wine Insiders Customer Service Team
Buyer Beware
I have been ordering from Wineinsiders.com for years and have up until recently never had a problem with deliveries. I ordered a gift of 6 bottles to be sent to my brother in Brooklyn in time for Super bowl Sunday and he never received it. We always use a FEDEX drop off such as Walgreens and never had a problem until these last 2 orders. I requested a cancelation and refund since it past the Super bowl day and still haven't been given my refund. This company is changing and not for the better. Please note there is again NO PHONE NUMBER for customer service and their reps are out of the country so BUYER BEWARE! I personally am done with this company the stress they caused was overwhelming to both my brother and myself.
5 februari 2025
Review zonder uitnodiging
Antwoord van Wine Insiders
Hello Laurie,
We’re truly sorry to hear about your recent experience and the frustration it has caused. Ensuring timely deliveries and exceptional service is our priority, and we regret that we fell short in this instance. We understand how disappointing it is when an order doesn’t arrive as expected, especially for a special occasion.
Please know that we are committed to making this right. We’d appreciate the opportunity to further investigate and resolve this issue for you. Please don’t hesitate to reach out at +1 800 615 7304, via live chat, or by emailing info@wineinsiders.com, and our team will be happy to assist.
Cheers,
Wine Insiders Customer Service Team
I do not have a complaint about the…
I do not have a complaint about the wine, just a recent promotion. If I ordered 14 bottles of wine at 9.99 per bottle, I was to receive a magnum free. I ordered 15 bottles and did not receive the gift bottle. Called the company and a lame excuse of ordering too much wine. ARE YOU KIDDING ME!!
17 januari 2025
Review zonder uitnodiging
Antwoord van Wine Insiders
Hello George,
Thank you for your feedback. We’re glad to hear there are no concerns with the wine itself. We sincerely apologize for any confusion regarding the recent promotion. The promotion was designed to include the free gift with orders of exactly 14 bottles, ensuring it could fit within the shipping box, which accommodates up to 15 items. We understand how this could have been unclear, and we regret any frustration it caused.
If you’d like to discuss this further or if there’s anything we can do to make things right, please don’t hesitate to reach out at +1 800-615-7304, via live chat, or by emailing info@wineinsiders.com. We truly appreciate your understanding and your continued support!
Cheers,
Wine Insiders Customer Service Team
Good selection but watch for duplicates
Great experience ordering the wine and it was delivered promptly and with care. The only issue I see is when ordering more than one "curated" set of 3 or six you get duplicate bottles if wine. Of the 15 I ordered (set of 6, 6, and 3) there were 5 bottles that were duplicates. I would have hoped that they would be more aware of this and at least change out the duplicate bottles for something else.
That's the only comment/suggestion for the future.
21 november 2024
Review zonder uitnodiging
41% One Star Reviews! Do not order!
PLEASE, Please take notice of the 41% one star reviews before ordering!! I wish I had noticed this before spending a great deal of money on a case of wine for a friends birthday. If I could give a negative star rating for service and delivery, I would. My birthday gift of a case of wine arrived damaged with broken bottle that damaged the labels of other bottles and cut the hand of the gift recipient. I called and I emailed Wine Insiders immediately. After multiple attempts to get someone on the phone, I did talk to a customer service rep. I was offered $25 online credit for a future order initially and then, after "speaking with management," they added another $20. Why do they think I would ever order from them again with the worst customer service I have experienced in a very long time?? I know they have insurance on these Fedex deliveries. I sent 3 photos showing the broken bottle and the damaged box. This was a gift!! I asked them to redeliver the case of wine and asked if they can have Fedex pick up the damaged box with remaining bottles. They refused and/but stated they would be using my photos to address Fedex, and more than likely they will be getting a refund from Fedex themselves. DO NOT order from this company.
18 november 2024
Review zonder uitnodiging
Antwoord van Wine Insiders
Hello Debra,
Thank you for sharing your feedback, and we sincerely apologize for the negative experience you had with your order. We understand how disappointing and frustrating it must have been to receive a damaged case of wine, especially as a gift, and we deeply regret that the service and resolution process did not meet your expectations.
Customer satisfaction is very important to us, and we truly apologize for the issues you experienced with delivery, as well as the delays in getting in touch with our team. We want to make things right, and we would appreciate the opportunity to resolve this situation to your satisfaction.
Please reach out to us directly at info@wineinsiders.com, through live chat, or by calling (800) 615-7304, so we can look into this matter further and work on a solution. Your feedback helps us improve, and we genuinely want to make it right.
Thank you for your understanding, and we hope to have the opportunity to assist you.
Warm regards,
The Wine Insiders Team
Lived in Calif, now in Nevada
I lived in California my entire life and got used to California wines. Then I moved to a small rural town in Nevada and the wines here are mediocre at best. I was so happy to discover Wine Insiders (thanks to a $30 gift certificate). I ordered a collection of 3 reds and 3 whites. The shipment arrived right on time and the wines are delicious! Thank you Wine Insiders for such a wonderful experience. I'll order again.
13 november 2024
Review zonder uitnodiging
The wine selection is good and price is…
The wine selection is good and price is cheap, but all wines r spoiled. For the wine is really important way of storing and transporting, so wines this company offers good just for cooking
10 januari 2024
Review zonder uitnodiging
Antwoord van Wine Insiders
Hi Julia,
Thank you for sharing your feedback. I’m sorry to hear that the wines you received were spoiled. We understand that proper storage and transportation are crucial to maintaining wine quality, and it’s disappointing when that expectation isn’t met. Your experience is important to us, and we take this feedback seriously as we strive to improve. If you’d like to discuss this further or explore replacement options, please don’t hesitate to reach out to us at 1(800)- 615-7304, via live chat or email us at info@wineinsiders.com.
Your satisfaction is our top priority and we're here to help.
Best regards,
Wine Insiders Customer Service Team
I tried to make an order but one of the…
I tried to make an order but one of the wines was out of stock and the order wouldn’t go through. When I tried again the order was doubled and I still could not delete/modify the order. Frustrating!! So, I’ll have to order somewhere else….
23 september 2024
Review zonder uitnodiging
Antwoord van Wine Insiders
Hi Jeffrey,
Thank you for your feedback. I’m truly sorry to hear about the difficulties you experienced while placing your order. I understand how frustrating it can be when an item is out of stock and when you're unable to modify your order as needed. We want to provide a seamless shopping experience, and I apologize for falling short in this instance. Your satisfaction is important to us, and we’d love the chance to make this right.
If you’re willing, please reach out to us directly at info@wineinsiders.com, live chat, or at (800) 615-7304, so we can assist you further. Thank you for your understanding, and we hope to have the opportunity to serve you better in the future.
Best regards,
Wine Insiders Customer Service Support
Promotion details
Jennifer helped as I was confused about a promotion that I ordered from
17 september 2024
Review zonder uitnodiging
Antwoord van Wine Insiders
Hi Marcy,
Thank you for your feedback! I’m glad to hear that Jennifer was able to assist you with the promotion and clarify any confusion.
We appreciate you taking the time to share your experience, and I’ll make sure to pass along your kind words to Jennifer.
At Wine Insiders, we know that the only thing better than wine is sharing it with friends. So we’d appreciate it if you told your family and friends about us. Give your friends $25 off their first purchase of $50+. They’ll save, and you’ll get a $25 coupon when they buy. Just click here : https://wineinsiders.com/pages/refer to refer a friend!
We truly appreciate your business. If there is anything we can do to improve your wine experience, please don’t hesitate to let us know.
Cheers,
Wine Insiders Customer Service Team
LOUSY
LOUSY. YOU NEED TO FIX YOUR WEBSITE,
I AM SICK OF FILLING EVERYTHING AND KEEPS ON GETTING CRAPPY REJECTION.
I AM DONE WITH YOUR ORDERING SYSTEM. yOUR WEB SYSTEM NEEDS TO BE BURNT.
16 september 2024
Review zonder uitnodiging
Antwoord van Wine Insiders
Hi Shimoga,
I’m really sorry to hear about the trouble you’ve had with our website. I understand how frustrating it is, and I apologize for the inconvenience.
We take your feedback seriously and are working to improve our system. If you're open to it, we'd appreciate any details about the issues you faced so we can fix them as quickly as possible.
Feel free to reach us at info@wineinsiders.com, via live chat, or at (800) 615-7304. We’d love the chance to make this right.
Best regards,
Wine Insiders Customer Service Team
We can’t no longer pick up our wine at…
We can’t no longer pick up our wine at the Dollar General store in Sneads Ferry, NC . They gave me a pretty dumb excuse , “ the store seldom accepts wine deliveries “
When I m out of town they are more than glad to hold my wine until I get back . I will miss the summer sale because I ll be out of town so I can’t accept the wine delivery at my house . Will search for other wine delivery outfit .
At least be truthful !!!!
15 september 2024
Review zonder uitnodiging
Antwoord van Wine Insiders
Hi Ed,
Thank you for sharing your feedback. I’m truly sorry for the inconvenience with the Dollar General pickup and the change in delivery policy.
I completely understand how frustrating this must be, especially with the summer sale at stake. We always aim to provide a smooth experience, and I apologize that we fell short this time.
We’ve reported this issue to our team and will keep you updated once we have more information. In the meantime, if there's anything we can do—whether it’s finding an alternative delivery option or helping in another way—please let us know.
We truly appreciate your business and are here to make things right. You can reach us at info@wineinsiders.com, live chat, or (800) 615-7304.
Best regards,
Wine Insiders Customer Service Team
Difficult to negotiate previous…
Difficult to negotiate previous entries dropped 2 times current purchase says 7 bottles .. wanted 6 did not want Sangovies which is last on entered list .. will accept what you send but am reluctant to continue with you ..
Delbert B Smith ,MD
(203)314-3966
15 september 2024
Review zonder uitnodiging
Antwoord van Wine Insiders
Hi Delbert,
Thank you for your feedback. We apologize for the issues with your order and the difficulty reaching us. Due to high call volume from our recent sale, we’re experiencing delays but are working to resolve all inquiries swiftly. We appreciate your patience.
We apologize for the confusion with your order, including the number of bottles and the Sangovies. Your feedback helps us improve, and we want to make this right. Please reach out to us at info@wineinsiders.com, via live chat, or by calling (800) 615-7304 so we can resolve this as soon as possible.
Your satisfaction is our priority and we're here to help.
Best regards,
Wine Insiders Customer Service Team
Your Site Ignores My Orders
I have tried twice on two different browsers to purchase 14 bottles of wine but am rejected each time after 20 minutes or so of effort. I have carefully reviewed my orders and payment information but clicking PAY NOW does nothing. How can you remain in business by rejecting interested customers?
12 september 2024
Review zonder uitnodiging
Antwoord van Wine Insiders
Hi Douglas,
I’m truly sorry to hear about the trouble you’ve had with placing your order. It’s frustrating to encounter issues after investing so much time, and I understand your disappointment.
We’ve been experiencing some technical difficulties recently, but our team is actively working to resolve them. In the meantime, please try refreshing the site or attempting your order again. If the problem persists, let us know right away, and we’ll assist you directly to ensure your order goes through smoothly.
You can reach us at 1-800-615-7304, email us at info@wineinsiders.com, or use our live chat for immediate help. Your patience is greatly appreciated, and we’re committed to resolving this issue for you.
Thank you for bringing this to our attention. We value your business and hope to make things right.
Best regards,
Wine Insiders Customer Service Team
Situation resolved!
Put the items in my cart and went to checkout. Entered credit card info and hit pay now. NOTHNG! Tried another browser same result. Apparently there was a software glitch which has been fixed.
10 september 2024
Review zonder uitnodiging
Antwoord van Wine Insiders
Hi Norman,
I’m truly sorry to hear about the issues you faced with our checkout process. I understand how frustrating it must be when things don’t go as planned.
We’ve been working hard to fix some recent system glitch, and everything should be functioning properly now. Could you please try refreshing the website or adding the items to your cart again? If you continue to encounter issues, we’d be more than happy to assist you directly with your order.
One of our representatives will reach out to you at 315-866-6414. You can also contact us via email at info@wineinsiders.com or through live chat or by calling us at 1-800-615-7304.
Thank you for your patience, and we’re here to help resolve this for you.
Best regards,
Wine Insiders Customer Service Team
Picking the wine out was easy but after…
Picking the wine out was easy but after all the information was put into their system, I hit the Pay button and nothing happened, I tried several times, backing out of the website and starting over and the same thing. I called customer service, and, of course, nobody answered. So much for customer service. They obviously don't want to stay in business.
12 september 2024
Review zonder uitnodiging
Antwoord van Wine Insiders
Hi Customer,
Thank you for bringing this to our attention. I’m genuinely sorry to hear about the trouble you had with the ""Pay"" button and the difficulty reaching our customer service team. I understand how frustrating this must have been, especially after you took the time to select your wine.
We recently identified and resolved the technical issues affecting our checkout process, and everything should now be working smoothly. I assure you that we are committed to providing a better experience, and I apologize for the inconvenience this has caused.
If you need any help placing your order or have any other questions, please feel free to reach out directly. I’d be happy to assist you with your order personally. You can also contact us via live chat, email us at info@wineinsiders.com, or call us back at 1-800-615-7304.
Your satisfaction is important to us, and we appreciate your patience as we worked to resolve this issue. Thank you for giving us the opportunity to make things right.
Best regards,
Wine Insiders Customer Service Team
Your web site needs serious…
Your web site needs serious improvement! It is not user friendly.
12 september 2024
Review zonder uitnodiging
Antwoord van Wine Insiders
Hi Ken,
Thank you for your feedback. I’m sorry to hear that you found our website challenging to use. At Wine Insiders, we aim to create a user-friendly and seamless online shopping experience, and it’s clear that we have room for improvement in this area.
Your feedback is invaluable, and we are actively working on improving our site to make it more intuitive and easier to navigate. If you have any specific suggestions or details about the issues you encountered, please feel free to share them with us.
Thank you for your patience and understanding as we make these improvements. If there’s anything we can assist you with in the meantime, please don’t hesitate to reach out at 1-800-615-7304. via live chat or emailing us at info@wineinsiders.com.
Cheers,
Wine Insiders Customer Service Team
Jennifer
Jennifer, customer rep, is awesome! She was a great help getting my order placed!
19 augustus 2024
Review zonder uitnodiging
Antwoord van Wine Insiders
Hi WineLover,
Thank you so much for your kind words! We're thrilled to hear that Jennifer was able to assist you effectively and make your ordering experience smooth. We’ll be sure to pass along your feedback to her.
At Wine Insiders, we know that the only thing better than wine is sharing it with friends. So we’d appreciate it if you told your friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click the link https://wineinsiders.com/pages/refer.
Should you need further assistance. please do not hesitate to contact us at info@wineinsiders.com, through live chat, or by calling us at (800) 615-7304.
Cheers,
Wine Insiders Customer Service Team
5 Stars: Great Wine, Responsive Customer Service
I've ordered from Wine Insiders twice now, with mixed experiences that ultimately ended positively. While my recent order faced some delivery challenges, I appreciate how Wine Insiders made things right.
The delivery process can be complex, especially with age verification requirements, but patience goes a long way. When issues arose, Wine Insiders' customer service, though initially could have been more sympathetic, ultimately showed they cared. They provided a gift card to compensate for our inconvenience, which was particularly thoughtful given our extra travel to pick up the package.
It's worth noting that once the package is with FedEx, many issues are out of Wine Insiders' control. However, they still took responsibility and worked to resolve our concerns.
The wine itself is excellent - my wife is thoroughly enjoying her birthday gift. I'm puzzled by comments comparing it to cheap wine; in our experience, the quality has been impressive.
While there's room for improvement in some aspects of their customer service, Wine Insiders seems receptive to feedback. Our first order was flawless, and despite the hiccups with the second, their willingness to make things right earns them 5 stars from me.
If you encounter issues, I recommend communicating clearly and patiently with their team. In my experience, they're committed to customer satisfaction and will work to resolve problems.
Overall, if you're looking for quality wine with a company that stands behind their product, Wine Insiders is worth considering. Just be prepared for potential delivery complexities, especially regarding age verification."
11 augustus 2024
Review zonder uitnodiging
Antwoord van Wine Insiders
Hi John,
Thank you for your feedback. I’m glad to hear that, despite the delivery challenges, you’re enjoying the wine and that our team’s efforts made a difference.
We understand the delivery process can be complex, and we appreciate your patience. Your recognition of our response and the gift card means a lot to us.
If you have friends who might enjoy our wine, we’d love for you to share the experience. They can get $25 off their first order of $50+, and you’ll receive a $25 coupon when they make a purchase. Simply refer them here: https://wineinsiders.com/pages/refer.
We’re committed to continuously improving our service, so if you need any further assistance, please don’t hesitate to reach out.
Cheers,
Wine Insiders Customer Service Team
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.