Wine Insiders Reviews 

There was some confusion with my order, because a red flag came up saying that the shipper was not authorized in New. York. However, a call to Wineinsiders representative fixed that error in a jiffy. She was efficient and courteous.

Eula took my call and was excellent. Very responsive and provided an update on shipping. Excellent job.

Received a bottle that clearly had been tampered with, foil and cork removed and re-corked. Took repeated calls to received a call from Management, when they did call they took no responsibility or offered a reasonable compensation to regain trust in this company. Long time customer - no more!

Part of my last shipment is missing. The part that I did receive was dropped at a nearby address. Called customer service and was told I would hear back. Nothing. Called customer service a week later and was hung up on after being told I was responsible for shipping error! Third customer service rep negotiated a credit for the missing bottles but days have passed and no credit. I have been a long time customer and the unhelpful attitudes at customer service are a brand new approach. In the past I thought the customer service was one of WI strengths. No more.

I am a long time customer of wineinsiders. The wine
is excellent and always arrives quickly. When there
is a rare problem customer service reps like Aileen
are quick to resolve it. Highly Recommended!

I purchased the wine through Frontier Airlines’ website specifically because it stated I would receive 5,000 Frontier miles through Vinesse Wines. The promotion was clearly active at the time, and it’s still being advertised on Frontier’s site right now. After a month of contacting Frontier Airlines and Vinesse Wines, I was told by Vinesse the partnership has ended — however, I made my purchase based on that advertised agreement, and it’s the responsibility of your company to honor the terms that were publicly promoted at the time. I called Vinesse, I was told I was to wait for an email follow up. Didn’t receive anything so I called again. I was told they would not honor my 5k miles but would credit my Vinesse account $15!

I let Karen from Vinesse know I would file a complaint with the DOT, BBB, and Frontier Airlines corporate.
She still refused to honor my request.

Customer service was very helpful when I had a complicated issue one of my orders. Thank you.

This is the first time we will receive a shipment from wine insiders. I received a notification that a delivery was coming, but we were going to be out of the state and unable to receive it. A quick chat with Jennifer resolved the delivery date problem. This was so easy, and I appreciate the immediate service.

I have been ordering for 3 years from Wine Insiders. Great wine at great prices. On days when there are big sales, I have had problems ordering thru the website, but calling customer service always resolves the issue quickly and I get to speak to really pleasant customer service reps. I have tried several different wine clubs, and have found that Wine Insiders is consistently the best wines, best prices, fast delivery and excellent customer service.

Long-time customer.
I just had a call with customer support.
The agent was very professional and quick to solve a damaged shipment issue.

Thanks

Excellent customer service absolutely top-notch. Wine insider makes life easy to order adventurous interesting wines from around the world at proper prices and the customer service always make sure everything is smooth. Thank you so much.

Per Fed Ex’s tracking, they broke one shipment, and then lost the replacement shipment. Without blaming anyone, customer service (Patty and others) acknowledged there was a problem and presented me with a choice of solutions to best satisfy me. The third attempt arrived over the weekend and today they followed up to be sure I was totally satisfied.

We've been ordering cases of wine from Wine Insiders for a number of years. On rare occasions, we might find a bottle that is not to our liking. A simple call to one of their service representatives and (no questions asked), they easily offer a credit to our next purchase. Overall, we like their wine and will continue ordering from them.

Wine Insiders is my go-to for keeping the house fully stocked, and also when I need to buy gifts.

The selection is immense, and I’ve been able to try new varietals from new regions at great prices.

And they have a deal, it’s a steal!

Open your case as soon as you get it. There were only 5 bottles in my case of 6. Customer service finally came through after numerous questions and holds regarding tampering and refunds. After offering a store credit, which would have required me to place yet another order, they agreed to refund my card for one bottle. Not worth the hassle. Drives me to drink.

It is verrrrry seldom when something goes wrong but when it does, WineInsiders customer service makes it right! They are pretty close to the customer service at Chewy.com. That is saying a LOT! I have been a faithful customer for a lonnnnnggg time and now I can highly recommend them! Cheers!

I ve tried a couple of bottles so far. The Australian Wollombi Sgiraz the Quarata Cab from the Colubia Valkey, and the G P C Zin from Lodi. None of the stand out. All were drinkable but not a reorder. I like a more bold vivart taste. I have several other bottles to try. If I find one that I enjoy I will share it in another review and order more.

So far so good. Wines are pretty good and the occasional promotional prices make them even better. I’d signed up for a quarterly subscription but I opted out because I drink too much and needed a refill asap. The home delivery is great so I don’t get any more DUIs driving to buy more wine. Customer service is also pretty good. That annoying trailer trash, Alicia (who left a 1 star review) is probably just angry because she’s fat and single. Cheers!

I’ve been a customer for years and would by wine by the case. Each time I placed an order the price was great. Today’s Interaction wasn’t good. The prices for the cases went up by alot. I’ve made purchases from other outlets when I found excellent deals but would always buy again from wine insiders. The completion still has great prices. I don’t know why wine insiders has raised prices so much

March24 the they took my money. It's 04.02.2025 I still don't have the wine I ordered! LIARS! 3 DAYS IS BS! They wouldn't cancel my order after less than 24 hrs when I explained that my daughter was having emergency brain surgery and I needed to be with her. So I had to find someone to loan me money to be there with her. Then they delivered the order 3 times to the wrong door even though I provided fed ex with an address where an adult would be home all times. They still tried to deliver to my address but couldn't tell the difference between a huge 1 on a door and a 3. So I contacted them about getting the address switched to my sister's house a few roads over and they decided to just ship it back to themselves! Ok if it's as crappy as your service then ENJOY! ITS BEEN MORE THAN A WEEK AND I DONT HAVE MY WINE OR MY MONEY! DONT DO BUSINESS WITH THEM THEY ARE LIARS, YOU ARE NOT GETTING YOUR WINE IN 3 DAYS BECAUSE THE DELIVERY DRIVERS DONT KNOW THE DIFFERENCE BETWEEN A ONE AND A THREE. THEN WHEN YOU GIVE THEM AN ADDRESS THEY CANT SCREW UP, THEY WILL JUST SHIP IT BACK TO THEMSELVES, MORE POWER TO YOU, GIVE ME MY MONEY BACK SO I CAN DO BUSINESS WITH ACTUAL BUSINESS PEOPLE! Ordered on 03.23.25. and it's April 3rd- no wine nor my money back!