Absolutely love my fountain pen. Lovely small business, with amazing attention to detail as well as friendly and knowledgeable customer service. Have my eye on one of their amazing bags next!
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Lees wat reviewers zeggen
I had been a little disappointed in the mechanical pencil I bought. (I bought one in Racing Green, so additionally expensive). It worked well at first, but I had trouble changing the lead. (I note tha... Toon meer
I bought the Winston Cardholder after trying many slimline (metal) alternatives. I keep my cards, folded money, and a single front door key in it, everything I need in the most compact way possibl... Toon meer
I gave this company more than a year to sort out its internal issues. The amount of back and forth accumulates over time and it's simply not worth the mental health and frustration from la... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
At Wingback we make everyday items the right way, using exceptional materials and an attention to detail you can see, smell and feel. Useful, enduring and iconic, all our products are designed and made in England. Built to last a lifetime
Contactgegevens
Unit 2.02 - 2.03 Barge House Street, SE1 9PH, London, Verenigd Koninkrijk
- hello@wingback.co.uk
- wingback.co.uk
3,9
Goed
84 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 66% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Great fountain pen! I use it daily at work.
Solid build. I use this pen in the office and it's become a point of conversation anytime someone sees it. Great product.
5 april 2024
The only place for good quality gear…
Rapid delivery, top quality goods (as expected from Wingback)
3 april 2024
Make strong and reliable material
Make strong and reliable material, been using the keychain made of dynemma and each day it’s been holding up!
3 april 2024
Better and better with age
Great customer service and outstanding products that get better with age and being bashed about by life
26 januari 2024
Wonderfull machinning,very clean lines.
Wonderfull machinning,very clean lines.
perfect size.
Customers service also top notch.
really satisfied from all points.
Merci :)
25 april 2024
Review zonder uitnodiging
Top-notch design
Top-notch design, materials, quality and excellent after-sales communication.
7 maart 2024
Great products that make lovely gifts.
We have bought a number of Wingback products both for ourselves and as gifts and have always been pleased with the quality of the products, the speed of service and the packaging. Recently gave mechanical pens and 'cache' key rings as 18th birthday presents and they loved them.
1 januari 2024
Review zonder uitnodiging
Brilliant products
Brilliant products, brilliant communication and customer service. I couldn't recommend anymore!
2 februari 2024
V good product
4 maart 2024
Really unimpressed with the quality of…
Really unimpressed with the quality of product and customer service.
Ordered a mechanical pencil - this is somehow defective and won't 'load' the next pencil lead. I've emailed about this and other than a standard 'we'll get back to you autoreply', have heard no further.
Ordered a personalised wallet. The leather is so soft it marks and dents instantly. Not the quality I would have expected.
I will update this review once I receive a response but this seems the only way to try and provoke a response from customer services.
22 maart 2024
Review zonder uitnodiging
Antwoord van Wingback
Hi Dan,
As a super small team we do give a window of 3 working days to reply to all communications.
I've checked through our correspondence and can confirm each message was replied to in the above time frame.
As discussed via email, the leather will develop marks and patina over time, this is the nature of a soft, high quality, vegetable tanned leather. I would suggest keeping it separate from keys to avoid scratches as much as possible.
We have a whole section on the website dedicated to leather wear and care that you may find helpful.
All the best.
Well designed pens
Beautifully made items and great customer service!
14 maart 2024
Review zonder uitnodiging
Great quality
Great quality - I have a few Wingback items now, the quality is superb and I love supporting manufacturing in the UK.
Customer service has always been brilliant
1 maart 2024
Review zonder uitnodiging
Good communication,quick response
Good communication,quick response, honest keepers of their word, integrity to deliver highest quality product in keeping with there design vision.
They are a trusted partner to do business with and I have many of there designed, crafted products, with no complaints, and with the highest satisfaction.
2 februari 2024
I did not get the information needed to…
I did not get the information needed to get my pen delivered
2 februari 2024
Antwoord van Wingback
Hi bruno,
Our EORI number is included on the shipping documentation for customs already so this should not have been an issue.
I will get in touch with you via email to organise the next steps.
Bought pencil for a gift
Bought pencil for a gift , delivered on time nicely packaged and recipient was delighted with his gift
2 februari 2024
Quality service and products
It was really easy to place my order and choose what I wanted.
It arrived fairly quickly and the package was good.
The Fountain Pen I ordered is perfect and is as advertised. 👌🏻
2 februari 2024
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