سيء جدا نحاول التواصل معهم على الرقم مايستجيب واتساب مايستجيب ايميل كذلك تويتر لذلك تطبيق فاشل تم قراءة ردكم لي ورفعت تقيمكم نجمه الين يتم التواصل معي على رقم هاتفي الموضح رقم هاتفي +96655278... Toon meer
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Я просил изменить номер телефона в бронировании билетов. Четко указал номер в международном формате. сотрудники Wingi... Toon meer
Bedrijf heeft geantwoord
Airline canceled our flight (August) and till now no refund has been done. Customer Service called me and said they will process the refund but there will be deduction amount of 409.42AED, I was as... Toon meer
Bedrijf heeft geantwoord
We paid for tickets, filled all data, processed the payment, confirmed the code. But after payment site showed mistakes and didn’t book tickets! 9 tickets with payment of 1540$!!! No one respond... Toon meer
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Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Compare and find cheap flights and save on flight tickets. Book and buy tickets online securely and easily. Instantly compare flights from over 300 airlines to book the best deal quickly and securely in a few simple steps.
Contactgegevens
Friedrichstrasse 171, 10117, Berlin, Duitsland
- +44 203 9360 985
- marketing@wingie.com
- wingie.com
1,8
Slecht
788 reviews
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Very bad experience with Wingie.
Very bad experience with Wingie.
My flight with Gulf Air was cancelled by the airline, and I requested a full refund. It has been more than a week and I have not received any real response from their support team, only automated replies.
I have sent multiple emails and tried to follow up, but no one is responding and my refund has still not been processed.
This is extremely disappointing and unprofessional. I would not recommend this agency to anyone. Poor customer service and very slow handling of refunds.
Booking code: KOLUCP
9 maart 2026
Review zonder uitnodiging
Antwoord van Wingie
Hello Haidar Mohammad ,
We would like to express that we are sorry for the negative experience you have had.
Regarding your previous request, our team tried to call you several times, but unfortunately we were unable to reach you.
Our team will try to contact you again regarding your case. If you have an alternative phone number, we kindly ask you to send it to feedback@wingie.com
together with the details of your Trustpilot feedback. This will help us review your case in more detail and assist you more effectively.
Thank you for your understanding.
Kind regards,
Elvan
Experienced Customer Complaints Specialist
Stop sending automated replies
Stop sending automated replies! My booking LUXQCS is still 'Pending' and you are ignoring a stranded passenger. I see flights available on your website for March 26th—REBOOK ME ON IT IMMEDIATELY using my original funds. I refuse to be a victim of your slow refund process. I am stuck at the airport and I will not leave until you issue my ticket! #Wingie #AmericanAirlines #StrandedPassenger"
15 maart 2026
Review zonder uitnodiging
Antwoord van Wingie
Hello Samer,
We would like to express once again that we are sorry for the experience you have had. Your feedback is very important to us.
Our team has contacted you regarding your ticket and shared the necessary information. We would also like to confirm that we are ready to assist you in line with your decision.
We would appreciate it if you would consider reviewing us again after the support process.
Thank you for your understanding.
Kind regards,
Elvan
Experienced Customer Complaints Specialist
Poor customer service following flight cancellation
Reply received in my last review however you may say the flights was showing as scheduled and it was but nobody showed up at the desk and nobody else arrived. We booked another flight luckily with airCairo who got us to our destination so we could enjoy our visit to the pyramids. However flight NE21 08:25 luxor to Cairo on the 12th of March did not fly even though it showed as scheduled.
I have sent multiple emails to Wingie but still heard nothing.
I have the email received from the airline on the 5th of March telling us this flight was cancelled but maybe this is a scam that it says scheduled to stop customers being able to claim their refund.
I would not use this company and would definitely not recommend it. I am now £200 out of pocket and it caused a lot of stress for something I had been saving and looking forward to for a long time.
If you reply to this email saying contact for further support could you kindly leave information of contact details that someone will respond to.
9 februari 2026
Review zonder uitnodiging
Antwoord van Wingie
Hello Marianne Cobb,
We’re sorry for the inconvenience you’ve experienced.
We have tried to reach you several times by phone, but were unable to get through. Our records show that your flight was cancelled by the airline. With your approval, the refund process can be initiated.
Please share a phone number where we can reach you, or contact our customer service team, and we will be happy to assist you further.
Kind regards,
Elvan
Experienced Customer Complaints Specialist
This is the worst website to purchase…
This is the worst website to purchase your tickets from be wise and use another alternative; otherwise, you will cry forever to be assisted!!!
10 maart 2026
Review zonder uitnodiging
Antwoord van Wingie
Hello Kalyebara Paul,
We are sorry to hear about your experience.
We understand how frustrating this situation must have been. We would like to review your case in detail and assist you accordingly. Please share your booking details and contact information with us via feedback@wingie.com
so that our team can investigate the matter and get back to you.
Thank you for your feedback.
Kind regards,
Elvan
Experienced Customer Complaints Specialist
Antwoord van Wingie
مرحبًا Said Afifi،
نود أولاً أن نعبر عن أسفنا لما واجهته من تجربة غير مرضية.
تُسحب أسعار تذاكر الطيران بشكل فوري وتلقائي من نظام شركة الطيران، ويحق لشركة الطيران تعديل الأسعار في أي وقت. في حال قامت شركة الطيران بتغيير السعر أثناء عملية الشراء، قد يظهر خطأ يمنع إتمام العملية.
وبعد مراجعة سجلات الحجز، تبيّن أن عملية الشراء لم تكتمل، وقد قمنا من جانبنا ببدء إجراء إلغاء التفويض (البروفجن) للمبلغ. سيتم إتمام عملية إعادة المبلغ إلى بطاقتك وفقاً لإجراءات البنك خلال 1 إلى 10 أيام عمل.
يسعدنا كثيراً إذا قمت بإعادة تقييم تجربتك معنا.
نشكر تفهمك ونتمنى لك يوماً سعيداً.
مع خالص التحية،
Elvan
أخصائية شكاوى العملاء الخبيرة
Disappointing Customer Service and Lack of Effective Solutions
I am very disappointed with the customer service experience at Wingie. Professionalism and effective communication with customers seem to be lacking, and there is a significant weakness in providing practical solutions between customers and airlines.
My flight was cancelled by the airline two days ago, and Wingie has still failed to rebook my ticket or provide a clear resolution. This has been extremely frustrating. I had high expectations that my issue would be handled smoothly and that my rights would be protected, but unfortunately, the process has been very difficult with Wingie.
I sincerely hope the company improves its customer service and offers more flexible and effective solutions to provide a better customer experience. At this point, I would like my booking to be cancelled and a refund to be issued.
4 maart 2026
Review zonder uitnodiging
Antwoord van Wingie
Hello Ahmed Mohamed Riad
First of all, we are sorry for the inconvenience you experienced.
Following your feedback, our team contacted you and provided detailed information regarding your booking and the current process. We are continuing to monitor the situation and assist you as needed.
Your satisfaction is very important to us. If the information provided has helped clarify the situation, we kindly ask you to reconsider and update your review.
Thank you for your understanding.
Kind regards,
Elvan
Experienced Customer Complaints Specialist
I made a mistake not reading the earlier reviews
I made a mistake not reading the reviews. This is the worst aggregator you will ever use.
Absolutely no customer service and the customer if they do answer it’s AI with 30 seconds lag between responses and then they put the phone down.
STAY AWAY AS FAR AS YOU CAN
7 maart 2026
Review zonder uitnodiging
Antwoord van Wingie
Hello Pantelis Messolonghitis,
First of all, we are sorry for the experience you had.
Following your feedback, our relevant team has contacted you and provided information. Thank you for your patience during this time.
Thank you for your understanding and have a good day.
Kind regards,
Nisa
Customer Complaints Assistant Supervisor
I booked a flight with WINGIE on Saudi…
I booked a flight with WINGIE on Saudi Airlines from Jordan to Jeddah on 1/3/2026. The flight was cancelled, and I was not notified of the cancellation. I contacted the airline and WINGIE, but I have not received a response yet. The flight number is 7TH47Z, last name is ISMAIL. I demand a full refund of the ticket price of 223.539 Jordanian Dinars and compensation for the material, air, and psychological damages caused to me by WINGIE and Saudi Airlines. Thank you.
1 maart 2026
Review zonder uitnodiging
Antwoord van Wingie
Hi Mohammad Al-khashashneh,
Thank you for your review. We understand how upsetting this situation is.
We have already spoken with you and checked your booking (7TH47Z / ISMAIL). At the moment, the airline has not enabled authorization on the ticket for us to complete the required action directly. For this reason, we have submitted your request to Saudi Airlines and are waiting for their official approval/response so we can proceed.
As soon as we receive the airline’s confirmation, we will update you immediately and continue the process according to the airline’s rules and final decision.
Thank you for your understanding and have a good day.
Kind regards,
Nisa
Customer Complaints Assistant Supervisor
I booked my flight which was confirmed
I booked my flight which was confirmed. My flight was rescheduled last night with no new PNR. I've been trying to contact them but its only AI agent which is useless. I've been calling to no answer. This is pure criminality and a scam. People should be careful.
7 maart 2026
Review zonder uitnodiging
Antwoord van Wingie
Hello Pretty Nokuthaba Gugu,
Thank you for your message and for sharing your feedback. We understand how frustrating it is not to reach support, especially during urgent situations. Due to the increased demand caused by current events, our response times have been longer than usual.
We’d like to update you that we have initiated your refund process and the case is now being followed through the airline/payment flow. As soon as we receive the final confirmation from the airline and the refund is completed, we will inform you right away. Depending on your bank, the amount may take a few business days to appear on your account after it is processed.
We truly appreciate your patience.
Kind regards,
Nisa
Customer Complaints Assistant Supervisor
Vague security question
I have made a booking on saudi airline with wingie due to ongoing situation my flight is cancelled and rightnow I'm asking them to cancel my ticket but they are asking me a vague security question of giving them the first 6 and last 4 digits of the credit card
I have informed them multiple times that i used a virtual credit card for this booking which i have already deleted and i dont have information for something thats not available but they are still insisting on giving them the card number, a card can be lost/deleted so this is not something thats always available, what is available is the date of birth which wont change or lost passport number, passenger first and last name
Rightnow im struggling to cancel my ticket
Booking ref is 8E2RPZ
Contact no is +971561515025
5 maart 2026
Review zonder uitnodiging
Antwoord van Wingie
Dear Hamdan Muhammad,
Thanks for sharing this. We understand how inconvenient it is when a virtual card has already been deleted.
The security question (first 6 + last 4 digits) is used to verify the payment owner and protect bookings from unauthorized actions. It’s a standard safety step to keep our customers’ accounts secure. We also tried to reach you by phone, but couldn’t connect.
In the meantime, we’ve already initiated the refund process for booking 8E2RPZ. If we need any additional verification, our team will contact you again using the number provided.
Thank you for your patience — once everything is finalized, we’d really appreciate it if you could update your review based on the final outcome.
Nisa
Customer Complaints Assistant Supervisor
Refund process
MODIFICATION: I had a phone call and the process for refund has just started, I have changed the rating from 1 to 4 stars. I will await the refund and move to 5 stars once I receive it. Clearly speaking with humans directly rather than with AI is always better and solves situations.
ORIGINAL:
A simple and logic thing as refunding a cancelled flight route by the airline should happen authomatically. Yet, you have to try first to get in touch with their useless chat, asking them if they contact you via mail yet they try by phone (even after I warned that I am abroad and can't easily answer), and if you don't answer they ask for a call back. You call them and all what you hear is not even a human, but a lousy AI and a simultaneous translation agent, that doesn't do its job properly (and I am speaking in English, not in some obscure languages). All what I obtained by calling them back was that they told they would have called me.
On top of this, they changed my PNR at least once: at original purchase 7CWPFR, now it seems to be G0C1GC
Do you plan to refund as you should or you still want to play around?
5 maart 2026
Review zonder uitnodiging
Antwoord van Wingie
Hello Luigi,
We are sorry for the experience you had.
We have spoken with you regarding the cancellation and refund process of your ticket and provided detailed information. Your satisfaction is important and valuable to us.
We would appreciate it if you could reconsider your rating.
Kind regards,
Elvan
Experienced Customer Complaints Specialist
Antwoord van Wingie
Hello Haitham AbuMalek,
Thank you for sharing your opinion! We continue to work to provide you with the best service. Thank you for choosing us, and we wish you pleasant travels! 💚✈️
Kind regards,
Elvan
Experienced Customer Complaints Specialist
شكرررررا nisa
شكرررررا nisa
جزاك الله خير على تعاونك
كنت مضيعة التكتات وساعدتني اني القاها وارسلتلي الحجز كامل
تسلم ايديك nisa
24 februari 2026
Review zonder uitnodiging
Antwoord van Wingie
مرحبا هدى,
شكرا لتقاسم رأيك! ونحن نواصل العمل على توفير لكم مع أفضل الخدمات. شكرا لاختيارك لنا ، نتمنى لك رحلة سعيدة! 💚✈️
Nisa
مشرف مساعد لشكاوى العملاء
The Most Bad Website to Book!
I booked roundtrip from Riyadh to Amman, they canceled one of them and issued wrong ticket for the other.
Very bad system and website.
23 februari 2026
Review zonder uitnodiging
Antwoord van Wingie
Hello Osama Hilme Sabobeh,
We’re sorry to hear about your experience. We have reviewed your booking in detail.
According to our records, on 23 February 2026 you visited our website and searched for the following round trip:
Amman Queen Alia Intl. (AMM) → Riyadh King Khalid Intl. (RUH) on 20 March 2026 (outbound)
Riyadh King Khalid Intl. (RUH) → Amman Queen Alia Intl. (AMM) on 11 April 2026 (return)
You then proceeded with ticketing based on the selected flight times (20 March 2026 14:55 outbound / 11 April 2026 15:00 return). During the process, the outbound ticket could not be completed due to an airline-related issue, while the return ticket was successfully issued. You were informed on the same day, and the refund process for the outbound segment was initiated.
All selections and information fields in our system are entered by users. Due to system rules, we are unable to modify flight date/time, fare class, or passenger details after selection. Flight details are displayed across multiple steps, and your confirmation is requested on the final page before payment.
Based on our review, no system error was detected regarding your purchase.
If you need any assistance with cancellation or changes, we will be happy to help in accordance with the airline’s rules.
Kind regards,
Elvan
Experienced Customer Complaints Specialist
Great service
18 februari 2026
Review zonder uitnodiging
Antwoord van Wingie
Hello Bomar,
Thank you for sharing your opinion! We continue to work to provide you with the best service. Thank you for choosing us, and we wish you pleasant travels! 💚✈️
Nisa
Customer Complaints Assistant Supervisor
thank you for everything you are…
thank you for everything you are wonderful!!
22 januari 2026
Review zonder uitnodiging
Antwoord van Wingie
Hello,
Thank you for sharing your opinion! We continue to work to provide you with the best service. Thank you for choosing us, and we wish you pleasant travels! 💚✈️
Nisa
Customer Complaints Assistant Supervisor
Thank you Sevil for your great work!
24 januari 2026
Review zonder uitnodiging
Antwoord van Wingie
Dear Niloufar,
We are very happy to hear your kind words 💚
We will definitely share your warm feedback with our colleague Sevil and the whole team.
Customer satisfaction is always our top priority, and we will continue to do our best to provide you with the highest quality service.
Thank you for choosing us!
Kind regards,
Elvan
Experienced Customer Complaints Specialist
UPDATE: Wingie is providing false information to avoid accountability.
1. NO COMMUNICATION: There were NO missed calls and NO emails on 24/12/2025. I have full phone and email logs to prove this.
2. FABRICATED SCHEDULE CHANGE: I spoke with Juneyao Airlines directly, and they confirmed NO schedule change was ever made. The flight was always from SHA, but you sold it as PVG. Even your own agent spoke to the airline on the phone and heard the truth, yet you continue to lie.
3. FLIGHTS NOT USED: The flights are marked as 'flown' only because I was forced to PURCHASE NEW TICKETS out of my own pocket at the airport due to your error. I have the receipts for the new tickets bought on 08/01/2026.
4. IMPOSSIBLE CONNECTION: You are ignoring the fact that you sold a 2-hour transfer between different airports (PVG to SHA) which is physically impossible.
I have already initiated a chargeback with my bank and filed a formal complaint with the European Consumer Centre. Stop lying and refund my money!
7 januari 2026
Review zonder uitnodiging
Antwoord van Wingie
Hello Alkida Bregu,
Thank you for sharing your additional feedback. We understand how challenging and frustrating this experience has been for you, and we truly appreciate you taking the time to explain your concerns in detail.
Flight schedules, departure/arrival airports, and any operational changes are determined solely by the airline. Whenever such changes are officially communicated to us, we promptly inform our passengers. In this case, based on the information provided by the airline, a notification email regarding the change was sent to your registered email address on 24.12.2025. Our system records also indicate that this email was opened on 08.01.2026.
Additionally, checks conducted directly in the airline’s system confirm that the relevant flight segments are marked as “USED”. If the flights had not been used, they would appear under a different status in the airline’s records. Refund evaluations are therefore carried out in line with the airline’s rules and the official status reflected in their system.
We understand your concerns regarding the connection and take your feedback seriously. For a more detailed review of the operational aspects, we kindly recommend submitting a formal feedback or claim through the airline’s official channels. Should the airline provide us with an updated or revised assessment, we will be more than happy to review the case again and support you accordingly.
Thank you for your understanding and for bringing this matter to our attention.
Kind regards,
Elvan
Experienced Customer Complaints Specialist
Antwoord van Wingie
Dear Sabina T,
Thank you for your feedback. We are always ready to assist you.
Kind regards,
Elvan
Experienced Customer Complaints Specialist
Antwoord van Wingie
Здравствуйте!
Большое спасибо за ваш отзыв 💚
Мы обязательно передадим ваши добрые слова нашему сотруднику Селин.
Рады, что консультация была для вас полезной. Будем рады помочь вам снова!
С уважением,
Elvan
Опытный специалист по работе с жалобами клиенто
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