Wingie Reviews 

Very pad I cancel my booking from air line not from me but cut 800 sr from my payment

They called us after writing a review here and they told us we will refund 90 EUROS for your first ticket and the second one will be refunded if it got canceled!! Even though we paid 200 something for Two ways ticket now the Air is open and they are not cancelling nor refunding the second ticket.

I mean wow how smart they are in taking your money but not in giving it back to you, I just want to understand If I could not leave my country how am I supposed to use the return ticket? You should have canceled both tickets by yourself like the good websites. I will never purchase from this and I recommend to you to buy your peace of mind and to not book with them there's many trustworthy websites but not this one.

I'm demanding for my return ticket, because I booked one ticket two ways not two tickets separately and you should have canceled both of them.

This is, without exaggeration, one of the most disgusting and infuriating experiences I have ever had with any travel service — and it just keeps getting worse.

This so-called “cheap flight agency” is nothing more than a trap designed to take your money and then make it virtually impossible to get it back, even in extreme situations like a war. Airlines themselves are allowing changes and refunds due to the Middle East crisis, yet this company puts up every possible barrier to stop you from accessing what you are clearly entitled to.

Their customer service is a complete joke. They provide a phone number, but it’s essentially useless. You’re told the waiting time is around 50 minutes — I waited for an hour and a half, only for the call to be dropped without ever speaking to a human being. No support, no assistance, nothing.

The website is even worse. They ask you to enter your PNR code, but the keyboard they provide only allows numbers, no letters. How is that even functional? It’s either gross incompetence or deliberate design to block users. On top of that, there is absolutely no visible or accessible option to request a refund. None. It’s like they’ve intentionally hidden or removed it.

And now, to make things even more unacceptable, they are publicly lying.

They replied to my complaint claiming that they “tried to call me several times.” This is completely false. I have not received a single missed call from them — not one.

What’s worse, they previously sent me an email saying the same thing, and I immediately replied with my phone number. Despite that, they still did not call me. Not before, not after. At no point have they attempted to contact me.

So now they are using Trustpilot to falsely claim they reached out, simply to clean up their image and protect their reputation. This is not just poor service — this is dishonest and manipulative behavior.

At this point, it genuinely feels like they are just keeping customers’ money and hoping people give up out of frustration. In a situation involving geopolitical conflict and travel disruption, this behavior is beyond unacceptable — it’s unethical.

Avoid this company at all costs. What they are doing is not just poor service — it feels like outright theft.

When the deduction was made, the full amount was not sent; approximately 70 Saudi Riyals were deducted, even though the Qatar Airways company had confirmed a full refund.

I booked Qatar Airways tickets from Riyadh to
Cairo through Wego under the reservation number 9QHBLX, with the purchase made on 19/2. Qatar Airways cancelled the flight themselves and officially announced that passengers are entitled to a full refund since the cancellation was from their side, not the passengers’.

Despite this, when my refund was processed through Wego, the full amount was not returned and an amount was deducted. When I contacted Wego customer service, I was told that the deducted amount was “taxes”, even though the airline’s statement clearly indicates that the full amount should be refunded because the cancellation was initiated by the airline.

I did not cancel the trip myself, and I find it unfair that an amount has been withheld under the name of taxes in contradiction with the airline’s announcement. I kindly request that Wego refund the full remaining amount that was deducted from my ticket price, in line with Qatar Airways’ decision to refund the complete fare for this cancelled flight. لم استرد حتي الان قيمه الخصم I didn't even get a refund for the discount. When the deduction was made, the full amount was not sent; approximately 70 Saudi Riyals were deducted, even though the Qatar Airways company had confirmed a full refund.

The Wingie Android app defaulted my booking to April 24th instead of March 24th, leading to a major booking error. When I tried to correct this immediately, I was met with zero flexibility and exploitative fees.

They are demanding 450 SAR per ticket to change the date, which is more than the original ticket prices (357 SAR and 316 SAR). There is no live chat, and I spent over two hours on hold across four different calls just to reach an agent who offered no help. This app is a trap for travelers. Save your money and book elsewhere.

I booked a flight on 24 th of march and after finalizing I found out that it was 24 th of April. And despite going with prime support I haven’t received any response so far. This looks like a scan company and they have really poor customer service. Only automated replies no answers no emails nothing. Very disappointing. I am trying to get a refund and rebook my flight using the same agency but no replies from their end.

I am submitting this complaint regarding a serious issue with my booking.
I purchased my ticket through Wingie. After the flight was cancelled by Gulf Air, I initially attempted to contact Gulf Air directly, but I did not receive a timely response. Therefore, I had to proceed through the agency (Wingie) and made my decision based on the information provided by them.
However, I was not properly informed about available alternative flight options. Instead, I was directed toward cancellation as the more advantageous option. Based on this incomplete and misleading information, I gave my approval. Therefore, my consent cannot be considered informed consent.
After the cancellation, Gulf Air responded and clearly informed me that if the ticket had not been cancelled by the agency, they could have provided an alternative flight without any additional cost. However, since the ticket was already cancelled, I was told that I must continue only through the agency.
As a result:
6 passengers have been left in a difficult situation
my original payment of 2038 AZN was not fully refunded (only 1785.86 AZN returned)
I lost the opportunity for a free alternative flight due to misleading information
This constitutes misleading customer guidance and failure to provide proper service.
I request:
a re-evaluation of this case
a reasonable alternative flight or full compensation
clarification regarding the incomplete refund
Otherwise:
I will initiate a chargeback process through my bank
I will file formal complaints with consumer protection and aviation authorities

PNR: SFHDRI

Wingie did not conatct with me. Problem is actual

They dont give a response to my messages

HONESTLY THIS IS THE WORST OF ALL WORST BOOKING APP. NO REPLY FROM COSTUMER SERVICE, NO UPDATES FOR CANCELLED FLIGHTS, YOU CAN`T CONTACT THEM. THIS IS THE FIRST AND THE VERY LAST THAT I WILL BOOK FROM THIS APPLICATION.

​Subject: FORMAL COMPLAINT: Denied Boarding & Refund Request - Booking Ref: WFVS5FF4CK725
​Dear Wingie Support Team,
​I am writing to formally complain regarding my booking WFVS5FF4CK725.
​On July 5, 2025, I was at Beirut Airport (BEY) for my return flight to Berlin (BER) via Izmir (ADB).
​Flight 1: Beirut to Izmir - XQ837
​Flight 2: Izmir to Berlin - XQ966
​Airline: SunExpress
​Airline PNR (Return): K897F4
​During check-in in Beirut, the airline staff informed me that my name was NOT on the passenger manifest for the PNR K897F4, even though I had a confirmed receipt from Wingie.
​I contacted your support at that time, but no solution was provided, and I was denied boarding. As this is a technical failure on your side in issuing the ticket correctly with the airline, I demand a Full Refund for the return segment of my trip.
​If I do not receive a response within 7 days, I will proceed with a Chargeback through my bank and report this to the aviation authorities.
​Sincerely,
Ahmad Azrak
+491774662473

Our €1500 flight was canceled by the airline, leaving us with no option to travel. Despite this, Wingie is refusing to refund €200 in fees for a service we were never able to use. This is completely unacceptable and deeply unfair. Customers should not be charged when a flight is canceled through no fault of their own.

This experience has been extremely frustrating and disappointing. I strongly advise others to think twice before booking with Wingie, as their handling of this situation shows a lack of accountability and respect for customers.

UPDATE 8 April 2026: You can see they responded to my message in a way that suggested the issue would be resolved. Unfortunately, nothing has been fixed. They continue to offer excuses to avoid issuing a refund, despite the fact that platforms like Booking handle such situations efficiently and without hesitation. I strongly advise against purchasing tickets through them. I would also encourage you to read the Instagram comments, where many other frustrated customers are sharing similar experiences.

I’d like to update my previous review regarding my booking.

After sharing my experience, Wingie’s support team contacted me quickly and handled my case very professionally. They rescheduled my flight free of charge, and confirmed that the previous service fee will also be refunded. I will post a further update once the refund is completed.

Based on how this was handled, I believe the initial issue may have been an isolated mistake rather than a general policy. What stood out to me was their fast response time and their willingness to take my concerns seriously and meet my requests.

Overall, I’m now satisfied with how my complaint was managed. I would consider booking with them again, especially given their competitive prices. My original booking experience was also smooth—I received my ticket and a valid PNR instantly without any issues.

Thank you to the team for resolving this properly.

I booked a Gulf Air flight through Wingie (PNR: MAXZTI), and my experience has been extremely frustrating.

My original flight was canceled. When I contacted Wingie, I explained that Gulf Air was offering free date changes or full refunds due to the cancellation. However, Wingie insisted on charging me a SAR 350 fee to change the flight. I paid the fee, only for the rescheduled flight to be canceled again.

After doing some research and contacting Gulf Air directly, I discovered that other travel agencies are processing these changes completely free of charge. Gulf Air also confirmed that Wingie does not incur any cost for making such changes—they can do it instantly online. This makes it clear that the fee I was charged was unnecessary and unfair.

As a result, I lost my flight and my travel arrangements, and instead of support during a difficult situation, I feel like I was taken advantage of.

At this point, I am requesting either:

A free rescheduling of my flight with no additional fees, or

A full refund of both the ticket and the fees charged.

I will update this review based on how this issue is handled. If it is not resolved fairly, I will escalate the matter through consumer protection agencies and continue sharing my experience publicly.

Thanks for your calling and quick response as well processing money refund.

(Aeroflot suspended his flight from Saint Petersburg until 30/03/2026 and my flight on 26/03/2026 i need to cancel my flight and refund money so i can’t do it through app as well can’t reach you by calling and not answering my email, kindly advise my PNR 96BC03)

TRUST PILOT INFORMATION REQUEST/REFUND UPDATE
Hello wingie Team,,i message the qatar airways team if how many days process a refund and they said that only 7 working Days...but you said to me before it takes a 1month to 2 months to process,,for me its not an acceptable...process now my refund with ref no. 8KMZPJ MANILA TO JEDDAH with Surname Salamat..

I want to refund the flight money as AlJazeera cancelled my flight and I tried to reach AlJazeera but I can’t please help me to refund the money

We regret to inform you that your booking (PNR: *A45WTF*) for flight *724* scheduled on *30 Mar 2026* from *HBE* to *KWI* has been cancelled due to *the ongoing situation in the Middle East*.

Since march 1, 2026 im trying to contact the number they have provided and emailed how many times but no one is replying regarding of my flight status on 26-March-2026 and planning to refund my ticket due to the ongoing US-Israel-Iran conflicts which I currently residing in UAE which also affected.

Today,19 -March-26 I received a call from one of the travel agent and provide me of the flight time change and sent to my email address and advised me to wait after sometime to refund.

Thanks Wingie for your response and waiting for the update until next week before our flight schedule.

Today, I received a call from Mr. Oguz from Wingie and updated me regarding my flight status and inquiry regarding flight cancellation.

Thanks for your quick response..

Today,21-march-26 I have contacted Egypt airlines customer service and talk to one of their agent to check my flight status on 26-match-26 and they were saying all flight was cancelled until end of march. So may I please requesting to refund my ticket as soon as possible.

Hoping for your again quick response upon my request. Thanks

PNR 7H82J4
Contact no. +971562275385

WINGIE IF YOU DON'T RESOLVE MY FLIGHT TICKETS ISSUES AND REFUND ME I WILL LET EVERYONE KNOW YOU ARE A SCAM TRUST ME... I HAVE REGRETTED THE DAY I DOWNLOADED THIS APP 😏

My flight cancelled buy operators and I tried to contact wingie travel agency by emailed them more than 6 email they are not response and no cooperate this kind of service not professional and not acceptable at all any solution with this poor services kindly advise

I booked tickets separately for myself and my husband today giving my email address. While my ticket was received, I did not get my husband's ticket.
I really don't know what to do as I don’t jave his PNR to follow up.
Please help

What type of agency don't respond to any type of communications. They mention on their website, due to ongoing Iran conflict, call center and live support channels are experiencing unusually high demand but it has never been the case. They can't even respond 14 days old emails. No phone, No email, No livechat, Nothing!!

Flight cancelled and no support from Wenji. Travel date passed with no solution.
Demanding full refund without any deductions. Very poor service.