سيء جدا نحاول التواصل معهم على الرقم مايستجيب واتساب مايستجيب ايميل كذلك تويتر لذلك تطبيق فاشل تم قراءة ردكم لي ورفعت تقيمكم نجمه الين يتم التواصل معي على رقم هاتفي الموضح رقم هاتفي +96655278... Toon meer
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Я просил изменить номер телефона в бронировании билетов. Четко указал номер в международном формате. сотрудники Wingi... Toon meer
Bedrijf heeft geantwoord
Airline canceled our flight (August) and till now no refund has been done. Customer Service called me and said they will process the refund but there will be deduction amount of 409.42AED, I was as... Toon meer
Bedrijf heeft geantwoord
We paid for tickets, filled all data, processed the payment, confirmed the code. But after payment site showed mistakes and didn’t book tickets! 9 tickets with payment of 1540$!!! No one respond... Toon meer
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Bedrijfsgegevens
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Contactgegevens
Friedrichstrasse 171, 10117, Berlin, Duitsland
- +44 203 9360 985
- marketing@wingie.com
- wingie.com
1,8
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788 reviews
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I am writing regarding my Refund
I am writing regarding my booking reference 7HNX5D and complaint/request number #1560557.
I have been requesting my refund since 7 March and have sent numerous emails and follow-ups, yet I have received almost no meaningful response from your side. This level of non-response and delay is extremely concerning and gives the impression of highly unprofessional and unreliable service.
7 maart 2026
Review zonder uitnodiging
Antwoord van Wingie
Hello,
We are sorry for the experience you had. We tried to contact you but unfortunately were unable to reach you. We kindly request that you respond to our email and wish you a good day.
Sincerely,
Nisa
Customer Complaints Assistant Supervisor
Thank you very much for your support
Thank you very much for your support
22 mei 2026
Review zonder uitnodiging
Antwoord van Wingie
Hello,
Thank you for your feedback! Your satisfaction means a lot to us, and we’ll keep working to offer you great prices and smooth service in the future. Looking forward to welcoming you again!💚
Kind regards,
Nisa
Customer Complaints Assistant Supervisor
Professional assistant from the team
I want to thank, support team for the professional way to help me on the refund process,
I send I a email regarding my refund ticket,
And I got a call back from the team in a short time, well done wingie team support
22 mei 2026
Review zonder uitnodiging
Antwoord van Wingie
Hello,
Thank you for your kind words! We're delighted that you had an excellent experience. Your satisfaction means a lot to us, and we’ll keep working to offer you great prices and smooth service in the future. Looking forward to welcoming you again!💚
Kind regards,
Nisa
Customer Complaints Assistant Supervisor
..خدمة رائعة ...انا بتشكرهم كتير وأخص…
..خدمة رائعة ...انا بتشكرهم كتير وأخص بالشكر الانسة أيلول
8 mei 2026
Review zonder uitnodiging
Antwoord van Wingie
مرحباً، يسعدنا جداً رضاكم 😊 سنقوم أيضاً بإرسال ملاحظاتكم إلى فريقنا. شكراً جزيلاً لكم. 💚
مع أطيب التحيات،
Nisa
مشرف مساعد شكاوى العملاء
Face tickets
Dear Sir or Madam,
I would like to submit a formal complaint against Wingie regarding a serious booking error that caused major financial losses and significant distress to my cousin and his family.
A round-trip booking for 5 passengers between Dubai and Doha was made through Wingie. One of the passengers was a child named Moatasem.
At the airport, the family discovered that although the child appeared on the booking confirmation and invoice, his ticket had not been properly issued/registered due to an error from Wingie’s side. Because of this mistake, the child was denied boarding.
As a result, my cousin had to remain with his son and purchase completely new outbound tickets for the next day at his own expense.
Afterward, the return tickets were also cancelled and marked as “no-show” because they missed the original departure caused by the same booking issue. This forced the family to purchase new return tickets once again.
الترجمة كمانThe total financial losses exceeded 9000 AED, excluding the emotional stress, disruption, and inconvenience caused to the family and the child.
Additionally, Wingie later attempted to offer only partial compensation (3000 AED) in exchange for deleting public reviews, which raises serious concerns regarding their business practices.
We kindly request:
- Investigation of this case
- Full reimbursement of all additional expenses
- Appropriate compensation for the damages caused
All supporting evidence is available, including:
- Booking confirmations
- Invoice documents
- Flight information
- Replacement tickets
- Screenshots
- Communication records with Wingie support
Thank you for your attention to this matter.
8EUOMU
This mistake was Winge's. I've confirmed it was your employees' fault. So why should I and my family bear the consequences of your error, which has harmed an entire family and innocent children? This is your fault, not the airline's. Stop lying! You deceived us, and unfortunately, this isn't the first complaint.
3 mei 2026
Review zonder uitnodiging
Antwoord van Wingie
Hello,
Thank you for your message.
We understand this situation was difficult for the family. We also need to correct several inaccurate claims in the post regarding booking 8EUOMU and explain what was actually done, clearly and transparently.
1) Wingie does not threaten customers, and we do not operate a policy of blocking customer emails. Our goal is always to support customers within the official airline process and ticket rules.
2) Return ticket “cancellation” and no-show rules are airline-controlled
Most airlines apply a strict “no-show” policy: if an outbound segment is not used, the system may automatically affect the return segment. This is an airline rule, not a Wingie preference. We cannot “reactivate” or override ticket status unless the airline authorizes it in writing.
3) We escalated the case and followed up with the airline for 10 days
This was not ignored or left unattended. Our team escalated the case and followed up with the airline for approximately 10 days to obtain the best possible outcome under airline rules.
4) We do not offer compensation in exchange for deleting reviews
We did not make an offer of “partial compensation” in exchange for removing public comments. Compensation decisions (if any) are handled by the airline/legal process, and are not something we can unilaterally approve as an agency.
5) The airline approved a penalty-free resolution and we initiated the refund
After our repeated follow-ups, the airline approved the case without penalty and issued an official refund authorization / refund code. Once the refund was released to us, we initiated the refund immediately back to the original payment method. The time it appears on the customer’s statement depends on the bank/card provider.
6) What we can and cannot do as an agency
We can submit requests, escalate cases, and process refunds once the airline releases them.
We cannot issue airline funds independently before the airline approves and releases the refund.
We cannot pay “additional ticket costs” purchased separately without a formal airline/legal decision.
We hope this clarifies that the case was actively handled, escalated, and resolved through the airline’s official process, and that the refund was initiated as soon as the airline released it.
Kind regards,
Nisa
Customer Complaints Assistant Supervisor
I booked round-trip tickets through…
I booked round-trip tickets through WINGIE Airlines for 05/19/26 (Tbilisi-Bucharest for 07/04-07/18/26). The money was debited from the card, but no notification with a code was received either by email (I specified it correctly) or by SMS on the phone. I don't recommend it, avoid it.
21 mei 2026
Review zonder uitnodiging
Antwoord van Wingie
Hello Anastasia Kulish,
Thank you for your message. We’re sorry for the inconvenience and the stress this caused.
We checked your case and confirmed that, due to a temporary connection/technical issue during the payment step, the booking was not ticketed and no ticket was issued. We have already initiated the refund to your original payment method, and it will reflect on your card as soon as your bank/card provider completes the posting process.
If you’re satisfied with this resolution, we would truly appreciate it if you could update your Trustpilot review to reflect the latest outcome.
Kind regards,
Nisa
Customer Complaints Assistant Supervisor
Dear wingie Customer Support Team,
Dear wingie Customer Support Team,
I am writing to formally lodge a complaint regarding a refund that has not been processed despite meeting all required conditions.
Booking Details:
• Platform: Wego
• PNR: 7J4XMX
• Route: Alexandria → Riyadh
• Purchase Date: April 16, 2026
• Cancellation Date: May 1, 2026
• Amount Paid: SAR 1,646 (including cancellation/modification fee as requested)
I purchased this ticket through Wego and paid the additional fee for fast refund processing as offered on your platform. It has been over two weeks since the cancellation, and I have not received my refund.
Despite multiple attempts to contact your customer support team, I have received no response and no resolution.
I am formally requesting:
1. Immediate processing of my full refund of SAR 1,646
2. A written explanation for the delay
3. A confirmed timeline for when the refund will be received
If this matter is not resolved within 5 business days, I will be escalating this complaint to the relevant consumer protection authorities in Saudi Arabia (SAMA & Ministry of Commerce).
Please treat this matter with urgency.
Best regards,
Youssef Othman
Phone: +966 547590995
@refund
16 mei 2026
Review zonder uitnodiging
Antwoord van Wingie
Hello You Ssef,
We are sorry for your experience. We contacted you regarding your request and shared the necessary information.
We are always here to support you and improve your experience. We would be happy if you reconsider your review.
Kind regards,
Elvan
Experienced Customer Complaints Specialist
Extremely bad app and service
Extremely bad app and service, no option even to change or even choose the airway buss timing, customer service keeps lying to me regarding the ticket canceling and changing, and even after being contacted by a supervisor the information I was provided is just complete lies and they will say anything to stop you from leaving bad review on them.
15 mei 2026
Review zonder uitnodiging
Antwoord van Wingie
Hello aTa B OmAr M. HeSham,
We would like to express that we are sorry for the negative experience you have had.
We would like to contact you regarding your request so that we can review the matter in more detail and provide the necessary support. However, we do not have a phone number for you in our records.
If you have a phone number you can share with us, we kindly ask you to send it to feedback@wingie.com together with the details of your Trustpilot feedback. This will help us review your case more thoroughly and assist you more effectively.
Thank you for your understanding.
Kind regards,
Elvan
Experienced Customer Complaints Specialist
I am very disappointed with Wingie…
I am very disappointed with Wingie service. I bought a ticket for 480 USD, but after the airline cancelled the flight, they said they would refund only 380 USD. This is unfair because the cancellation was not my fault.
I also do not know when I will receive my money back. I had very important plans and this situation caused me stress and problems.
Booking reference: 6Q8XP9
Very slow and disappointing customer service.
14 mei 2026
Review zonder uitnodiging
Antwoord van Wingie
Hello Sobirova Visola,
First of all, we are sorry for the experience you have had.
In line with your feedback, our relevant team will contact you as soon as possible regarding your ticket and provide support about the process. Thank you for your patience at this stage.
Kind regards,
Elvan
Experienced Customer Complaints Specialist
Very bad communication and ie reply…
Very bad communication and ie reply isn't business.
I can't change my My ticket although it is open at the airline
Digital 0552106593
Please communicate
16 maart 2026
Review zonder uitnodiging
Antwoord van Wingie
Hello,
We’re sorry for the communication issue you experienced. We understand how important it is to get quick and clear support, especially for urgent ticket change requests.
We have contacted you, explained the change and cancellation rules in detail, and then completed the ticket cancellation based on your request.
Our passengers are very important to us, and we always want to help as quickly as possible with every step. To help us provide a better service to you and other passengers, we kindly ask you to reconsider your rating and review us again.
Thank you for your understanding.
Kind regards,
Elvan
Experienced Customer Complaints Specialist
I booked a round-trip ticket from Dubai…
I booked a round-trip ticket from Dubai to Qatar for myself, my husband, my son, my other infant son, and my daughter. There were five of us. The money was deducted, and I was given the ticket numbers. Upon arrival at the airport, they told me my son had no reservation on the system. I tried calling, but no one answered. I contacted Qatar Airways, but I was forced to stay behind, leaving my infant son with his sister and my husband to travel alone. My son and I had our return tickets automatically canceled. No one is responding to my complaint, and no one is answering the phone.
8EUOMU reference number
Your customer service representative threatened me, saying that if I didn't delete the negative comments, she would cancel the remaining refund and cancel the rest of my tickets. I have a recording of the call and I will be taking legal action against you.
3 mei 2026
Review zonder uitnodiging
Antwoord van Wingie
Hello,
First of all, we are sorry for the experience you have had.
In line with your feedback, our relevant team will contact you as soon as possible regarding your ticket and provide support about the process. Thank you for your patience at this stage.
Kind regards,
Elvan
Experienced Customer Complaints Specialist
my ticket with PNR number 9JII7E
my ticket with PNR number 9JII7E, which has been canceled on 31/3/2026 obecause of the war situation in KUWAIT
I have already contacted Air Cairo Airlines they already processed from their side ,my refund must be processed through the booking agency, Wingie. However, despite multiple attempts to reach your support team, I have not received any proper response so far.
So plesae dont cheat kindly send me the refund its huge amount please proper response so far.
10 maart 2026
Review zonder uitnodiging
Antwoord van Wingie
Hello İslam Mahmud,
First of all, we are sorry for the experience you have had.
In line with your feedback, our relevant team will contact you as soon as possible regarding your ticket and provide support about the process. Thank you for your patience at this stage.
Kind regards,
Elvan
Experienced Customer Complaints Specialist
very bad experience I have faced during…
very bad experience I have faced during booking my ticket on Wingie website, The website had an clear issue( I had a check in luggage to my ticket, and after complete the booking I noticed that the package was not add and the support claim that there is no issue from there side.
NOT RECOMMENDED AT ALL.
After your reply, I found that you are full of lies and I never received a call or attempt from your team and even after I shared the screen record of the issue in your website you still claiming there no error from your side.
I hope that Trustpilot gives us an option to review you without adding any stars because you do not deserve even one star.
23 april 2026
Review zonder uitnodiging
Antwoord van Wingie
Hi Osama,
We’re really sorry to hear about your experience, and we understand how frustrating it is to notice after payment that checked baggage isn’t included. At Wingie, providing a safe and clear booking experience is a top priority for us.
We also tried to reach you by phone but couldn’t get through. After a detailed review, we found that during purchase you selected the hand baggage only fare, and the payment was completed based on that option. That’s why a checked baggage package wasn’t added to your reservation.
If you still need checked baggage, the available option depends on the airline’s rules for your ticket. In many cases, airlines allow baggage to be added later through their website/app or at the airport, sometimes with a fare difference.
Thank you for your feedback — we’ll keep working to make the baggage selection steps clearer for all travelers.
Thank you for your understanding.
Kind regards,
Elvan
Experienced Customer Complaints Specialist
I booked a flight through them with…
I booked a flight through them with gulfair and gulfair cancel my flight and paid me 60% of the ticket value. They are not based in Germany and also fraudulently use UK number which does not work.
They are actually a Turkish company and based in Turkey not Germany.
They agent writing nonsense via web chat . They are not a ethical company to use to purchase tickets. Wingie is business operated by crooks and thieves.
I will never use them again. Do not recommend them to anyone. Neve use Wingie.
24 april 2026
Review zonder uitnodiging
Antwoord van Wingie
Hello S.A,
We’re truly sorry for the experience that led you to feel this way. We understand your frustration and how upsetting it is when the support experience doesn’t meet your expectations.
As we shared previously, the refund amount and any deductions are applied according to Gulf Air’s fare rules and the airline’s cancellation conditions. This is why the refunded portion may be less than the full ticket price.
Providing a secure booking experience is a top priority for Wingie. We also regret that the responses you received via web chat were disappointing, and we apologize for the inconvenience.
Thank you for sharing your feedback.
Kind regards,
Elvan
Experienced Customer Complaints Specialist
Terrible booking experience
I booked a flight through Wingie on 22 April 2026 (Transaction Ref: FRANKFURT/220426/10:30/599351). The payment was deducted from my account immediately, but the booking was declined — meaning Wingie took my money without providing any service.
I raised a support ticket (#1538044) the same day. I followed up twice on 23 April (morning and afternoon). Three days later, I have received nothing but an automated acknowledgement.
22 april 2026
Review zonder uitnodiging
Antwoord van Wingie
Hello Yuvaraj,
We’re really sorry for what you’ve experienced. We understand how frustrating it is to see the payment taken while the booking is declined, and then to receive only automated replies with no meaningful update.
We’d like to check this for you using your transaction reference FRANKFURT/220426/10:30/599351 and support ticket #1538044. In some cases, a booking can fail due to an airline-side or payment verification issue. When a booking isn’t created, the charged amount usually goes into an automatic refund process via your bank and is typically returned within a few business days.
Still, we don’t want you left without clarity. Please email us at feedback@wingie.com
with the email address/phone number used during the booking and, if possible, a payment receipt or screenshot showing the charge. Our team will match the records, review the case, and get back to you with a clear update.
Thank you for your patience.
Kind regards,
Elvan
Experienced Customer Complaints Specialist
اسوء شركه لحجز تذاكر الطيران
اسوء شركه لحجز تذاكر الطيران
لا انصح بهم
خدمه عملاء في منتهي السوء
صعوبه في استرداد الأموال
حجزت تذكره ذهاب وعوده ونظرا للظروف الراهنه في الشرق الأوسط لا استطيع استرداد قيمه التذكره منذ أكثر من شهرين
PNR/ 9RZNIG
HAMDALLA
Dear all
Regarding my booking pnr 9RZNIG
My name asem hamdalla
You refund my ticket with out full refund and the airline confirm that the booking is full refund due to flight cancelled majour force and war situation you have to refund me the rest of the amount i will complaint you
I am waiting for your reply as soon as possible
13 maart 2026
Review zonder uitnodiging
Antwoord van Wingie
مرحبًا ،
نأسف أولًا للتجربة التي مررت بها.
بناءً على ملاحظاتك، سيتواصل معك فريقنا المختص في أقرب وقت ممكن بخصوص تذكرتك، وسيتم تقديم الدعم اللازم لك بشأن العملية.
شكرًا لتفهمك وصبرك في هذه المرحلة.
مع أطيب التحيات
Elvan
Experienced Customer Complaints Specialist
Terrible experience
Terrible experience. I've payed for the tickets, they followed up with an Apology email for the inconvenience and that they will inform me about the status of my ticket soon.
I've got a call from a russian person from Berlin, I'm not speaking russian, so I ended the call.
I've got an email that they called and I should get back to them. I've sent an email telling that I want my ticket soon, no need for calls cause I don't speak russian. They send an email that I requested a refund and in later mails that the amount of my refund is 30% of what I initially paid. They don't respond to my emails anymore. This is a scam and please AVOID IT!
Response: I didn't get any information about what went through. I still don't have any ticket information. You respond here, but not to my emails. I want a full refund immediately as I bought connected flights for a reason. You can't provide the service. Give me my money back.
18 april 2026
Review zonder uitnodiging
Antwoord van Wingie
Hello Milena,
We are sorry for the experience you had.
We tried to reach you several times through your registered contact number, but we could not get through.
Our review shows that you selected both outbound and return flights during your purchase. Your outbound flight was successfully ticketed; however, due to an airline-related issue, the return flight could not be ticketed. The refund for the return flight has been sent to the card used for payment.
We would be grateful if you could reconsider your review.
Kind regards,
Elvan
Experienced Customer Complaints Specialist
Absolute trash company
Absolute trash company. Trying to rip me off by not returning over 200AED for my cancelled flight telling me that service charge cant be refunded. Not disclosing the service charge amount. Giving me different refund amounts on multiple phone calls. No calls back. Going to be fun getting my money back from these cowboys. Funny thing is if they simply refunded the service charge as a credit I'd probably end up booking again in the future, but no NO way.
UPDATE> No calls from Wingie dispite the lying reply.
21 april 2026
Review zonder uitnodiging
Antwoord van Wingie
Hello Lewis Chappell,
First of all, we are sorry for the negative experience you had.
We have been trying to reach you through your registered contact number regarding your request, but we have not been able to get through so far. To provide detailed information about your process and support you further, we kindly ask you to contact us when convenient.
Thank you for your understanding, and we wish you a good day.
Kind regards,
Elvan
Experienced Customer Complaints Specialist
Scammers breaching the consumer's law. A follow up
So, following up on the previous experience. Now it is even worse. Never deal with this awful company. Save your time and money. They have charged me for a service I have explicitly chosen to skip (the so-called "prime support"), the amount to be charged at the time of me entering the card details was the correct one, but after I pressed "pay" I got charged more, and the charged amount was exactly larger on the amount of this "prime support" which I never agreed to, and in fact explicitly disagreed to by ticking a box not to purcahse it.
After the email exchange with Wingie, I received a bullsh*t copypasted message stating "blah-blah-blah, we do not charge for extra services without consent," even though it is clearly false and there are many such cases even here, in Trust Pilot reviews.
If Wingie will not refund the falsely charged amount for the prime support I did not agree to, never used and never plan to use, I will file an official complaint with ACCC and elsewhere. This is absolutely unacceptable.
21 april 2026
Review zonder uitnodiging
Antwoord van Wingie
Hello Nikita Shulga,
We’re sorry to hear about your experience and we understand how frustrating this must feel.
Following your feedback, we reviewed the transaction in detail, including the system logs. Our records show that the “Prime Support” option was selected during the booking flow and the purchase was completed with that package included in the total amount. For that reason, the additional charge does not appear as something added after payment without selection on our side.
That said, if the experience created confusion or the flow felt unclear, we take this seriously. Providing a transparent and trustworthy booking experience is a priority for us, and we continue to review the process to prevent similar concerns.
Thank you for your understanding.
Kind regards,
Elvan
Experienced Customer Complaints Specialist
Antwoord van Wingie
Hello Aman Jain,
We’re truly sorry to hear how disappointed you feel, and we understand why this experience led you to leave this comment. Providing a safe and transparent booking journey is a priority for Wingie.
We’d like to clarify one important point: the amount you mentioned is related to an add-on service (Priority Support) selected during the payment step and shown in the price breakdown before the purchase was completed. This charge is separate from the airline ticket itself, so it isn’t automatically included in an airline-driven ticket refund.
Also, service fees can vary depending on the booking channel and the type of transaction (sale, change, cancellation). These fees are evaluated under the rules of each service, and in this case the Priority Support/service fee isn’t refundable.
You can review the related terms here: https://www.wingie.com/terms-and-conditions/
Thank you for sharing your feedback — we’re using comments like yours to improve how clearly these add-on services and fees are presented during checkout.
Kind regards,
Elvan
Experienced Customer Complaints Specialist
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