Winsurance Reviews 

Excellent service and fast response from Helena and Rita @ Winsurance. The ladies went above and beyond, while helping us to obtain our Travel and MGEN Health insurance policies. My husband and I highly recommend their service!

I have been using Winsurance for a while for Health and Motor to Travel insurance (today). I have always had a good experience (in English language) from the team and Gonçalo gave me good advice and found me the right policy at the right price. Recommended.

Excellent service and amazingly fast response from Madalena. This is the second time we have used Winsurance and highly recommend them!

Been with Winsurance for over 3 years. Recently wanted to price shop and consider new options for the family health insurance.

Madalena Rodrigues and Gonçalo Mateus were amazing during the whole process. They price shopped and presented all the options to us, even taking the time to jump on a video call to make sure we understood all of them along with the differences. They addressed all our concerns in a timely manner and were very patient with all our questions we kept sending them throughout the process. Also they are fluent in English, which was very helpful to us.

Can't thank them enough and highly recommend them for any insurance needs.

Conheço a Rute Neto há muitos anos e sempre a considerei como alguém excelente no seu trabalho, assim como no seu relacionamento pessoal. Desta vez, a Rute ajudou-me, com os seus esclarecimentos muito completos sobre uma decisão a tomar relativamente a uma mensagem duma operadora concorrente que me pareceu, pela linguagem utilizada, uma possível situação de fishing informático. A ajuda da Rute foi muito importante para me ajudar a tomar uma decisão correcta relativamente ao assunto em causa.

Tive uma experiência excelente com a Winsurance, em particular com a Rita. Desde o primeiro contacto, demonstrou uma enorme simpatia, profissionalismo e dedicação. Ajudou-me em todo o processo de adesão ao seguro de saúde MGEN, esclarecendo todas as minhas dúvidas de forma clara e eficiente.

Senti-me sempre acompanhado e bem apoiado, algo que faz toda a diferença quando se trata de questões de saúde e seguros. A Rita foi incansável, atenciosa e extremamente competente — tornou um processo que poderia ser complicado em algo simples e tranquilo.

Recomendo vivamente a Winsurance e, em especial, o apoio da Rita a quem procura um serviço de excelência, humano e de confiança.

Thank you so much for your help. Gonçalo Mateus was so very patient with us while we went through this process. He was kind and understanding. Our anxiety was high as we went through the new process of getting our visa and having meetings with AIMA. He provided feedback and helped ease this process. Thank you for your help.

Gonçalo Mateus is a wonderful representative. This is a hard job when you are not in control of the process, but he is on top of every issue at hand. He is kind, patient and always positive and helpful. Thank you so very much for being there and staying on top of things!

We have been with Winsurance and Nuno Mendes for years, but recently reached out for travel insurance on an upcoming trip to the US. Gonçalo Mateus was awesome! Super efficient, but still managed to walk us through the coverages thoroughly and was there for any questions. Got our policy all squared away well before our trip, one less headache. Highly recommend Winsurance!!!

We engaged Winsurance three years ago and continue to trust them with our health insurance needs. The company has grown in that time period, and this was our first time working with Gonçalo Mateus. He is kind, responsive and creative. He exceeded our expectations, finding a solution to our issue. What a relief!

I recently acquired MGEN coverage. Gonçalo Mateus assisted me through every step and responded promptly when I had questions or concerns. I am grateful to have a contact at Winsurance who knows me personally and will always be there whenever I need help.

I was in an auto accident in Lisboa. Not really knowing how things work between insurance companies and getting repairs, Winsurance was there for me at the very start of it all. Rute Neto was my advocate and she worked tirelessly with me through the entire process. Communicative and responsive, I owe Rute so much gratitude for all her help and experience.

It has been great working with Winsurance, and Gonçalo Mateus he went above and beyond to get our new car insured for us on only a couple hours notice. He was very clear and let us know what was going on and how they were handling it.

This review is for Helena, in praise of her diligent and caring work ethic.

My husband and I signed up for MGEN with Winsurance in 2023. When we needed to return to our home country, Helena stepped in to help us legally cancel the policy and pay the outstanding premium.

She made sure we did not owe any money and would not have any future billing problems.

A few days ago, I got a bank alert that MGEN was going to continue withdrawing the monthly premium amount because they did not update their records indicating the policy was cancelled.

We contacted Helena right away, who opened a ticket with MGEN and proved through thorough documentation that she indeed did correctly cancel the policy.

She kept in touch with us through email the whole time, updating us on the situation. She provided screenshots of her interactions with MGEN and was completely transparent.

The final result is that MGEN apologized and acknowledged that our contract had been cancelled. The automatic debit scheduled for our account was also cancelled just in time, so no refund process was needed.

I'm sure Helena was busy with many other clients, but she responded quickly to help resolve this matter so it did not go on and on for weeks

I share this long story to let people know the lengths that Helena will go to help her customers.

This current issue with MGEN happened in June 2025, 9 months after she already helped us to cancel the policy in October 2024 and she still was willing to help us. Other companies may have just ignored our concerns.

I give Helena and Winsurance led by Nuno the highest compliments and wholeheartedly recommend them!

Great communication etc - all positive. Speedy, efficient and very friendly experience. A pleasure to deal with. Thank you

I was very pleased with the service and personal attention. Helena worked with us for both travel insurance and full health insurance coverage. She explained everything and was extremely responsive to any questions we had. They truly go the extra mile. I highly recommend their service.

I had an amazing experience with Winsurance. The team is fast and very efficient. I highly recommend Winsurance for all types of insurances.

Most excellent customer service from everyone at Winsurance!

After having my first dental appointment, I needed to submit a request for reimbursement through my insurance. I had such a wonderful experience with Ligia! She was so patient and walked me through the entire process on the app through completion.

The entire Winurance team is very responsive and always very kind.

I am pleased with the service I received from Ligia, who not only resolved my payment issue but also followed up with a phone call to ensure that everything fell into place. I then asked a question on a different matter and again she followed up as promised. I found her service courteous, helpful and efficient. Many thanks!