Witchery Reviews 

Twice, Witchery have completely fumbled my purchases. The first was a coat that was in stock when I made my purchase, but after two weeks of 'sourcing stock', was found to be non-existent.

The most frustrating has been an order made at 30 weeks pregnant to attend formal event. I bought the dress two weeks out from the event, and in the days prior had still had no confirmation, no follow up from my complaint, and zero accountability. A case was created, but no case manager ever got in touch. In the end, I cancelled the dress so I could at least get a refund.

No apology, no follow-up, no store credit - just blatant terrible service. Witchery are not worth it; expensive clothing that'll end up in landfill or KMart within a two month period.

I don’t know what’s happened to Witchery lately but the online shopping reliability and resolutions are shocking. I recently started shopping with them again as their styles have improved and more inline with my preferences , however there is no store near me and I buy online. Out of 4 orders, two have gone missing/left out part of my order and it took weeks to resolve. It’s not good enough given the price point and not worth the stress. There are too many other comparative labels, with just as good quality and less expensive around to bother with them any longer. 🤬

I specifically checked an item was in stock before placing my order. On receiving correspondence that my order might be delayed while Witchery sourced stock, I recontacted them and requested a refund if the order was unlikely to be filled as the order was time sensitive for a gift. I was assured the order would definitely be filled , just delayed a day or two. Several correspondences and 10 days later I was informed the order could not be filled and I could expect a refund in 5 to 10 business days!
To add insult to injury the promotional new customer code I was given did not work so I was given a $20 discount on future orders. I was reminded to make use of this within 7 days. Incredibly poor customers services and correspondence. I did my due diligence but you did not do yours. Sorry Witchery you have lost my custom.

Terrible customer service never received a top I purchased called customer service for an update for the whereabouts of my top.
You cannot speak to advisors anymore you have to go via text messaging which is extremely frustrating.
So via text they (Witchery) have admitted that there is a carrier problem, and going forward I now have to go through a case manager for further investigation.
Witchery you are loosing me as a customer.
What with this and your new rewards scheme, where I feel you are not being loyal to your long term customer is the final straw for me.
I will shop else where from now on!

Sadly this is the way big retailers are going. Loosing the respect of their customers for their years of loyal shopping in your stores.
It’s all about profit and margins!! Good luck with that. Maybe when those start to drop you might start respecting your customers again. You can start by going back to basics and allowing people to have conversations with your advisors over the phone and go back to your old rewards system, which made customers feel valued.

A big shout out to Georgia in the Canberra centre store who was friendly and gave me fabulous service. She helped me with sizes and styles. Thanks Georgia for making my Witchery experience a positive one.

Purchased online on the 1st of July, was to receive the parcel by the 6th of July. Not only did I not receive the parcel, it's now in the Northern Territory and has been for over a week. No one will chase it up and I now can't get a refund processed. First and last time I shop here

Ordered from Witchery last month and overall it was a good experience. The product matched the description, which is not always a given these days. Would recommend to a friend.

Contacted customer service to close my loyalty account as I don't shop here anymore. Provided email address, full name and the (now disconnected) phone number associated with the account, and after two days of stuffing around with offshore texting, receiving responses at 4am on Monday morning, they advised they didn't have my contact details and would not help me any further.

Lost delivery, no direct contact details for Witchery to follow up only SMS & email which you go around in circles with, it’s been 3 weeks with nothing resolved even though StarTrack have confirmed parcel was lost & to deal with Witchery, substandard customer service. Do not recommended online purchases from this store.

Witchery & Country Road owned by Woolworths Holdings along with Mimico, Trenery, Politix. Witchery has same head office in Melbourne, same A.I bot SMS/Chat, and same appauling customer service. See 1 star rating for C.R. as Witchery customers will experience the same appauling service from same staff

Second order in the last few weeks that has gone AWOL. I’m not sure what’s going on with Witchery but I am very disappointed in their customer service and satisfaction. I won’t be caught again !!!!

Poor customer service. I was trying to purchase a $300 dress online, and was told that if I signed up, I would get a 15% discount. After the discount never came through, I contacted customer support, who told me there isn't any way for her to possibly generate me another code, and if it wasn't in my junk folder, then there wasn't anything she could do. I won't be spending my money here. I can't support a business that treats its customers poorly.

I had the pleasure of being assisted by Jasmine at Witchery in Manawa Bay, Auckland New Zealand, and I must say, her service was exceptional! From the moment I walked in, she was not only professional but also incredibly sweet and helpful. She went above and beyond to ensure I found exactly what I was looking for, and her positive energy and smile made my shopping experience even more enjoyable. It’s such a breath of fresh air to encounter someone as warm and attentive as Jasmine!

In contrast, my recent experience at the Witchery in Newmarket with a different staff member (the older lady with short grey hair) was disappointing. The service was less than stellar, and I left feeling quite unsatisfied. Jasmine truly set the bar high for customer service, and I’ll definitely be returning to the Manawa Bay store thanks to her outstanding professionalism and lovely demeanor.

Thank you, Jasmine, for your kindness and excellent service. You truly made my day!

Super witchery. Excited