Wolferman's Reviews 

Ordered two gift baskets on Nov. 29. Promised delivery Dec.3-5. Got an email saying one basket was delivered Dec. 3. It was not. Got email a few days later saying it was delayed. Keep in mind, these are PERISHABLES! One basket sat in some warehouse two hours from the recipient for 4 days. Finally delivered Dec. 10.

Shipping was expensive and extremely delayed. Order sat in a fedex facility for a week yet when I contacted the company no help was given and no attempt to make it right. I will never order Christmas gifts from this company again as customer service was slow and unhelpful after reporting the problem.

Horrible! I have been a long time customer who just loved gifting Wolfermans as well as buying for our family. The first year we purchased these muffins we were blown away at the size big huge thick English muffins and delicious! We received our muffins this year, oh h—- no. Not only has shrinknation taken place you used to get 6 muffins in a package then 5 and now 4 very average English muffins. Sadly these English muffins are no better than you can buy at your local grocery store. We will never order again. What a disappointment. After reading reviews we are not the only ones. I will never understand why when you have a superior product you cut corners and then totally destroy all that you have built up. These aren’t cheap to start with so instead of trying to squeeze every penny why not just continue to make a quality product. Will find another place that hopefully will take up where you left off. Don’t waste your money this is not the Wolfermans of years past.

I have been a customer, ordering hundreds of gifts each year at Christmas for 25 + years.

This year, for over 3 weeks I have been trying to place a large order ... and 1) I cannot get through by telephone as there are obviously not enough employees to handle the requests; 2) the email address I have for the person who always handled my account - bounced back stating this employee is on extended leave / but the email it asked me to send my order to, has not responded to a dozen emails.

I paid extra to have my order delivered SPECIFICALLY on December 23rd. They charged me $132.30 JUST for SHIPPING!
This huge breakfast was supposed to be for my family that I can't be with, to enjoy a wonderful Christmas morning breakfast.
I just found out it was delivered today.... 7 days early! They will not be able to save everything I sent for a WEEK!! I am beyond disappointed!
I will never order from this company again!!

Ordered a gift selection of pastries. When I called asking for order update I was sent to 3 different companies customer service reps to get help. My order shows shipped for 5 days and the fedex tracking says they haven’t received the product yet. Called in to check a got a few different answers from people that didn’t speak English and had no idea how to help me.

First and last time ordering. As long as you are ok with the order not being received on time even when extra was paid for guaranteed delivery, maybe it's worth it. Just spent an hour texting their customer service, trying to get an order resent, the additional shipping charge refunded and a complimentary item sent to the recipient to make up for my gift NOT ARRIVING IN TIME FOR A FUNERAL! Promises were made for the resending and refund, but they could not even direct me to a person or department that could help send a complimentary gift. They did not fix the problem! By resending, they only honored the original commitment. I will never use them or their "sister" company, Harry and David's again. Really, REALLY BAD CUSTOMER SERVICE. Now, off to write another bad review about them!

I bought some English muffins on 12/8/25 online as a gift. I noticed that FedEx had not received the package from Wolfermans on 12/13/25. I called customer service and their agent did not understand English. They could not get the order number correct. They were incorrect on the status of the order. I was on the phone for 26 minutes. They finally got me to a supervisor who gave me correct information but it took up so much time. Don’t order from this group.

The muffins used to be very thick, tasty and ever so much better than what you could buy in the store. Now, the muffins are no bigger than store bought, flavor is lacking and the quality and size have gone done. Very disappointed and will not be ordering again.

I have been a Wolferman's customer for over 30 years. This year, as in previous years, I ordered their super thick muffins. What a huge disappointment. They are just like regular muffins. In the past, they were packed in a column of 4. This year they are packed in a long package of 4 just like Thomas' English muffins. I will no longer be buying these. I called and was told they have a new baker. Well, too bad!

For decades my family has enjoyed the Wolferman's English muffins. They have been legendary since their origin in Kansas City, and a nostalgic holiday staple for all of us since our childhoods. And now, inexplicably, H&D changed their recipe, production, bakery... I don't know. One of my sisters received some recently and told us all that now they are horrible. Very disappointing to erase history like that.

This was my first and last order from Wolferman's. Many years ago, a friend used to get items from Wolferman's and they were so good. My order was a complete disappointment. They didn't arrive as quickly as the website indicated. The muffins were not fresh but very dry and crumbly. The thick ones are no bigger than what we get at the store. The price is way too high for such poorly made and disappointing items. Never again.

We have bought these English muffins for years because they there thick and soft and delicious. But they got bought out and shrinkflationed the product. They are like the cheap Thomas English muffins you get at the grocery now. We'll never buy them again and let all our friends we had recommended them to know.

Ordered 8/15, on 8/19 I was informed, via email it was shipped. 8/22/25 (Friday.....a WEEK after ordering) it was sitting in a warehouse and why? Well, I guess someone couldn't be bothered to hand my order to FedEx. Let's start with the fact it is SUMMER and you pack an order with BAKED GOODS and leave it in a box, in a warehouse for 4 DAYS? Now, mind you I could have PAID a boatload MORE for "expedited" delivery instead of the over priced shipping already charged .... was this my fault?
You know what? Wolfermans used to be AWESOME! I "trusted them" with my best friends birthday gift. I called and FIRMLY complained. I have gotten a refund but not a FULL refund because for some reason they kept a couple of dollars.......oddly enough the package IS on it's way and will......BE LATE. (yes, I am equally shocked) I will not use them or anyone in their "family of companies" ever again. All I wanna know is WHAT HAPPENED to them? SERIOUSLY?!
**By the way......let me be clear, FedEx HAS it now but it still has not moved.**

The english muffins have shrunk. Very disappointing.
I’ll go back to store muffins which are just as large but cheaper.

I was billed twice for renewing my Celebrations Passport membership on December 16, 2024. When I brought it to Wolferman's attention, they cancelled the membership--both of them, so that I no longer had the benefits of the Celebrations Passport. I didn't realize they had cancelled both of them until yesterday, when I tried to place an order and was charged shipping. When I called, chatted, and otherwise notified Wolferman's of this action, totally their fault, what the "Customer Care" agent offered me was for me to purchase another renewal of the Celebrations Passport at a reduced cost, a 3rd one, which means I would now be paying for 3 memberships, two originally paid for back in December, one which they refunded, and yesterday a completely new one. That was the "Only thing they could offer me," and they still only said, "I understand," and refused to comp my membership or offer me anything else, even though the mistake was theirs from the beginning. This agent supposedly checked with a supervisor and still did not satisfy me, the customer. I have been a longtime customer of Wolferman's, and this treatment is unacceptable. If I could give a lower star than 1, I would!

I placed an order for cookies peanut butter and chocolate, they were to be sent to NYPD @Lt Varriano, the cookies were not going to be delivered until the end of July, Varriano was retiring be the end of July, so I canceled the order received my refund. I was told because of the inconvenience I would have a $50 dollar to go towards my next purchase. WE'LL THAT WAS A LIE, the customer service to try and find out about the credit was absolutely horrible. Will Never place another order with wolferman's or Cheryl's cookies

I’ve ordered from them before and everything was good. I placed an order on May 9th and after my credit card payment went through I was getting messages that things I ordered were not in stock. Twice I had to pick different products and then got a message that my gift that I paid extra to have delivered on May 12th wouldn’t be delivered until August 14th. I called to cancel the order and now I’m just getting a run around for my refund. This company has really gone downhill, they’ve lost a customer.

The muffins I ordered were dry and had no flavor. No like the muffins I used to order in the past. However, the customer service was wonderful and refunded my money.

It took 6 days for my order to ship. I ordered a “Mother’s Day” gift a week before Mother’s Day and it didn’t ship until 2 days after Mother’s Day.

Terrible customer service.