Wolferman's Reviews 

Ordered baked goods here and was very pleased with the quality of them.

I ordered English Muffins on 3/8/2025. It was to be delivered on or about 3/19. Today is 4/8 and no delivery.
I discussed this issue with the Chat Bot on 3 seperate occasions. Each time I was assured that the order will be a reorder but I never received a confirmation or email...nothing. The company requested a survey to complete...they wanted to know how I liked the muffins. HA! So I wrote that I have yet to get them etc. They replied that they were sorry that I was dissatisfied and gave me a link to Wolfermanns to discuss the issue. Guess what shoppers...the link does not work! This is from the company!
I have been a customer of theirs for years and years. I put in 5-6 orders per year. I am a good and loyal customer. I kept ordering these muffins even though the price kept going up and the muffins kept shrinking in size. I have delt with several other companies over the years about issues and every one of them resloved the issue to my satisfaction. Except Wolfermanns. Shame on them. This rating system should have a zero for zero customer service.

In December 2024, I placed an order for a six-month subscription of breakfast pastries, for a relative. They received the first shipment and asked that we not send any more shipments because they did not want that type of food. I contacted Wolferman's via a chat and asked to have the shipments rerouted to my address. I was told this was registered in their system. In February, the shipment arrived at the original address again and I contacted Wolferman's via phone and was assured they would change the address. Before the March shipment, I contacted the company via chat (which I saved) and indicated, again, shipments come to my address. Today I received notification that the third shipment was delivered to the original address. I contacted customer service, via phone, asked to speak to a supervisor and in the middle of my conversation, I was disconnected. I called back and reached a second supervisor, who told me the relative had canceled future shipments themselves. I was also offered a replacement for today's shipment to come to my home, as well as a refund for the balance of shipments. I am furious that their customer service couldn't get this right the first, or second, or third time. Would not EVER use this company again.

UPDATE 3/19/2025: Wanted to update my review to let people know that after delivery of the third order to the wrong address, Wolferman's sent a replacement order to me directly and then refunded the balance of my six-month subscription, so I have to give them some props for that.

While their products are wonderful, their shipping is UNRELIABLE and expensive. It took them FIVE DAYS to even fulfill the order. Then another SIX days for it to arrive (via FED EX?). By the time the item arrived to the recipient, they weren't even ill anymore so the gift seemed like an afterthought! I hate to sound entitled, but that seems like an awfully long time to ship prepackaged items. ELEVEN days to for a gift to arrive for an almost $20 shipping fee. Next time I'll buy local items and ship them myself!

Placed an order on 1/6/25 for a bakery favorites club to be started this month. No updates as of 1/30/25 so I reached out online and the customer service reps informed me that there was a technical order so my order was not complete and that I needed to call to place it. I called and was informed that the club is no longer available even though it's still visible on the website.

Not sure what is happening at Wolferman's. I have been a customer for years. Placed an order for my mom 12/14/24, for a english muffin variety. Very basic. She did not receive delivery until 1/22/25 and the order was wrong. Called three or four times and was unable to get connected to a customer service representative. Tried the online chat option twice and was put thru to 1-800-Flowers. Very frustrating and most of all disappointing.

The rat got there first. My gift box from Wolfermans arrived with a large hole in the cardboard and one of the packages of muffins half eaten. Fortunately, the rat had not stayed inside the box. I called customer service. It took more than three hours and several calls to finally connect with someone who understood my complaint (and spoke enough English) and finally, rather than trying to sell me something, got the message that they owed me a package. Four weeks later I got a smaller package than the original gift. It showed no signs of rodents. The muffins were flat and stale. I cannot recommend anyone else purchase ANYTHING from a company that treats its problem with warehouse rats so casually. I'm sure a bakery with lots of flour and breads and good smells KNOWS to guard against rodents. Wolferman's apparently welcomes them. Good luck.

On Dec 4th I placed an order after recommendation as seen on GMA. Order was $133.45 - Dec 20th I called because I had not received order. That order had never left warehouse, rep cancelled because much of it was out of stock and I reordered part of it that was still in stock $88.57 and received. I am still waiting for my refund for the original order placed Dec 4th. I have called 6 times since Dec 20th and get a run around each time. I have wasted at least 10 hours on phone and virtual assistant. They tell me it was credited to my "house business account" which I do not have! This was my first time using this company and while we liked the product I will never use them again. I am contacting my credit card company to file a fraud claim to get my $133.45 refunded. Their customer service is the absolute worst I have ever experienced.

Placed an order early in December, it arrived but was short. Called customer service, received lip service, but no product. Did an online chat, same experience. Will not do business with them ever again. What terrible customer service!

I placed an order back in October to ensure my holiday gifts to my clients would be delivered before Christmas. I was never notified that they were running late and that 2 of the expensive baskets were out of stock. One was finally delivered after Christmas. I have had multiple calls with customer service and online chat. I was assured I would be issued a credit. Still nothing. Wolferman's used to be a great company. I did quite a bit of business with them in the past but I am done. Their customer service is a waste of time.

Ordered as they were one of the businesses promoted by Good Morning America. $195.90 was charged to my account with a delivery date of Dec 12 that never happened on Dec 15th contacted them and they stated they lost the order. Promised it would be here on Dec 24th. Never received, called and said they would deliver on Jan 14th. I did not want it then as this was 8 Xmas gifts, was told they would credit my card on the 23rd and it would take 5 to 6 days. Billing statement from Credit Card postdate Jan 6th no credit. Jan 12th still not credit. Do not do business with them. Their customer Service is in the Philippines and could care less about any customer that they have or have ever had. I should have read this first as they are 90% 1 stars and no one wants to do business with them. I am surprised Good Morning America would do business with a sham company as this.

We ordered wolfermans muffins as we are originally from Kansas city. That was a mistake as the muffinquality has changed drastically. They use to be thick about 1 inch, these were thiner thanl have ever seen. They are living on the past and shipping poor quality product. No more for us.

DO NOT USE WOLFERMAN'S. Terrible customer service. I ordered a large basket of breakfast breads as a Christmas gift for a longtime friend on December 14th. This is the first time I tried Wolferman's. They delivered it to an address in AZ not OK (I input the correct address). They contacted the gift recipient and told her they'd resend to her. We waited...Christmas passed...we waited. I emailed them twice and received no response. Went to the website and used the live chat. There I was told they'd reship to the correct address immediately and email me a tracking number. That never happened. I went back to the live chat January 2nd and told "Jude" that because the gift has never arrived I want a refund. Jude told me that isn't possible until after the item is delivered. Yes. He reiterated that three times even though it makes zero sense. I cut and pasted the Wolferman's "satisfaction guarantee" FROM THEIR WEBSITE which states if a customer is dissatisfied for any reason they will receive a full refund. Again, Jude stated that 1) the item shipped and 2) I couldn't get a refund until it was delivered. I got off the chat and called the company where "Karen" finally refunded me after looking up my information and confirming both chat agents lied to me. The package was never reshipped. I will never use Wolferman's, or any business associated with them (Harry & David) again. DO NOT USE THEM.

Incompetent customer care trying to be cheap so they are hiring people outside of United States. Very poor customer setvice

Quite possibly the most incompetent customer service department we've ever dealt with. Our order arrived on Dec 12th with only ~33% of the items. We contacted customer service 4 times. The first time they told us it was arriving in two separate orders and one was delayed. Then, the next two times they told us it would be reordered and rushed within 48 hours. The third time, we were told no, it never was reordered because they were out of stock and we couldn't have it until after Christmas. This was a Christmas gift, which rendered getting in early January pointless. When we explained that they said would issue a full refund. Instead, a week later we got a $2.00 refund. These people straight-up lie on the phone just to get the customers off the line.

The muffins are nowhere near as good as they used to be. I ordered a six pack on 12/10 and they arrived with two packages missing. I've asked for a replacement to be sent twice already and nothing has arrived as of 12/27. Today, I asked for a partial refund instead and was told they would only refund 50% of the shipping costs. It's not worth the risk!

12/16/24 - Placed order for muffins from Wolferman's Bakery. Received order #and told delivery was guaranteed by 12/24. I did participate in survey and commented that wait time on hold was extreme, and the order taker was difficult to understand.
Package not received by 12/27.
Phoned and was told order #413116787 could not be found, therefore no shipment was made.
Offered delivery of item by 1/10 - which I found to be unacceptable.
Having been a customer for several years, this experience is cause that I will no longer be a customer.

Order placed with Wolverman's online for English Muffins on Dec 14, 2024, Xmas shipping cut off was Dec 17. Order was a gift to a friend. Wolferman's promised delivery by Dec 24, 2024. Order did not arrive. My friend was leaving this home on Dec 26. Fedex posted changing delivery scenarios, but no delivery happened. I called Wolverman's customer service, on two different days, two calls each call taking over 30 minutes of my time, speaking with a person both times. Replacement orders were taken and promised, but never acknowledged to me by email and never shipped to my friend and no record of the replacement orders with Wolferman's.

I have ordered for years --now I will never order again! I had placed an order 12/18,for a gift that was ready to ship now. The status said would deliver by 12/26. I checked the status on 12/24 only to see they moved the ship date to 1/21/25. What?? I spent 1hr and 10min. on chat-only to have them verify the earliest would be 1/21/25. I asked to cancel and credit. They would not. After speaking to 2 different agents on 12/26, I was finally able to get a delivery date of 12/30. The agent said the error fell on the original agent. VERY POOR customer service, POOR communication--there is none!! Again, its not worth the aggravation--I will never order again.

We recently ordered The Deluxe Ham Brunch Banquet for my dad to share w my sister & his grandaughter...they could not say enough wonderful things about all that was included. It went over beautifully, the price was very affordable & the free shipping was a plus. Thank you 😊