Wolferman's Reviews 

I ordered a Christmas breakfast tower on 12/19/22 for a staff breakfast. I did not really expect it before Christmas even though they stated delivery of 12/23/22. I received a totally different item on 12/27/22! The item was not attractively packaged and did not contain items I needed to serve a group. I spent almost an hour on the "chat" feature before they agreed to send me a more appropriate replacement.

I ordered two two packs of Kringles on November 30 to be delivered on or before December 20. An ordered was delivered but both orders were not what I ordered. When I opened the box I sent to my husband, I discovered a tin of cookies and NOT the Kringles I expected for our Christmas breakfast. I spoke to my sister who was to receive the other order and she did receive one Kringle but not the two pack I had ordered. I called customer service this morning and discovered my order had been changed because the product was no longer available. Why was I not notified? In reading the other reviews I learned I'm not your only dissatisfied customer. There was a language barrier in my conversation with your customer service person this morning. We had difficulty in understanding each other. I have ordered from Wolferman's for quite a few years but never had any difficulty. I suggest you make more Kringles next year and also to have the courtesy of notifying customers if you decide to substitute for items that were ordered. Thank you for letting me vent!

The review should allow 0 stars because an awful experience does not deserve any stars.
I placed an order early in November so that my gift would arrive by Dec 22.
The order never arrived, and I was not even told it was not going to arrive.
I called and they said they would refund my money, I had to try to speak to a manager and he indicated he could substitute and send it before Dec 24. This was gift for my sister and it was delivered to my address instead.

I am sooo angry right now. It is Christmas morning. I ordered from this company on 11/27, a month ago. You were able to pick a delivery date. I picked 12/24 for a Christmas gift. I got a text on 12/23. Sorry your shipment delayed expected 12/27!!
I paid 45.00 for shipping!! No gift! Expected two days after Christmas. The recipient will not even be home on that date!!! Bad business. Never again!

Ordered on Dec. 6, 2022. Tracking says its getting to recipient on Dec. 27. 2022. It was supposed to get there Dec. 22. And they substituted the whole order. It was supposed to ham, quiche, muffins. ect. My sister isn't getting any of that. They're sending biscuits and gravy and English muffins. I paid $125.00. All they will do is refund my shipping cost. Do business elsewhere.

I would rate Wolferman's a ZERO if possible. For the 3rd straight year they completely messed up my order. This year, after not getting my deliveries, I called Wolferman's with my confirmation number and they said they'd never heard of me. On top of that they tried to make it sound like it was all my fault! I placed my order via phone in November and that took 1 hour for 4 of the same orders (4 different recipients). Today I had to spend another hour on the phone. Had to completely create a new order.
I've been ordering from Wolferman's for almost 20 years and they used to be a great company. But I will never order from them again!!

I have never been so embarrassed in sending gifts from Wolferman's. TERRIBLE customer service--substituting by throwing muffins in a box....when it should have been bread.....and not notifying me....Sending out english muffins when crumpets were ordered. Recipient doesn't even like your muffins and they are receiving 2 sampler packages???? I even made sure I placed my order VERY VERY early. You have lost a customer. Very disappointing.....

Horrible customer service!! I placed orders for multiple gifts on Nov 25, with scheduled delivery the week of Dec 12. It’s now December 20 and only 1 out of the 3 orders has been delivered. 1 order was for a Christmas party last Saturday. I called Wolferman’s to get an update and was told that one of the items was sold out and couldn’t be delivered until after the first of the year. Why was I not notified by Wolferman’s?? Had I not called I would never have known. I spoke with an agent then the call was transferred to a supervisor (supposedly). NO empathy for the situation caised BY Wolferman and now I have to scramble on Dec 20 to fix their mess. And no apology was ever offered. I have been a customer for 8+ years…but no longer. Absolutely horrible experience.

First off, if I could give a no stars review I would. We ordered a Christmas Brunch basket for my wife's twin sister and husband. We paid the extra cost to have it delivered on 12/17 because they were going out of town. I called the evening of the 17th because when checking the status tere still was NOT a tracking number. The phone connection was terrible ad the person could not speak English very well. She assured me, "it will be there on the 17th". I checked when I got up on the 18th. No tracking number! I called and although I had a better connection, The girl could not speak English very well. I asked her where she was and she said the Philippines. Then she checked on my order. She came back on the line and said my order had been cancelled. Of course I was livid and still cannot believe it. I will NEVER EVER order from Wolferman's, Harry and David, or any other companies that are owned by these people. There basically ruined Christmas for us!!!

I used to love this product, but hasn't ordered it in years. Terrible, English muffins were dry and crumbly. Very little flavor. I had given some away as gifts. Wish I had not!

At least my experience is consistent with the other contributors. The most frustrating of customer service experiences. The website is impossible to maneuver forcing you to call the 800 number where the knowledge of English by the CS personnel is minimal. One can not deviate from the template of questions or responses. At the conclusion of the transaction I was not provided with a confirmation è-mail. Next day I was charged twice. The jury is out if I get two orders, a credit or nothing at all. NEVER again will I purchase something from Wolfermans.

Ray Signore

USED TO BE WONDERFUL… I got their holiday catalog and nostalgically remembered their lovely items from the past. Ordered & paid 9 DEC THEN REALIZED PRODUCT WOULD NOT SHIP TIL NEXT AUGUST. (I could have a baby faster!) We did get a refund but the call center staff barely speak English. THEN looked I at recent reviews with terrible quality feedback. I’m glad I didn’t get any so I can keep my old Fond memories.

Saw a 2 package English muffin deal online for $14.99. Clicked and went to website. Pop up said 10% off for first order but didn't show. I continued anyway but their system couldn't get my address correct and I couldn't fix it. Called the next day and spoke to supervisor that told me they didn't sell the two package deal anymore. I asked about the 4 package deal for $24.99, she said that was now $39.99!! That's when I hung up. Never got the chance to see if the muffins were any good.

I ordered a Bûche De Noël for our Christmas dinner. I paid $20 extra so I could specify a delivery date. Well the Bûche De Noël was delivered today, the 10th!!! It was supposed to be fozen so it would keep until Christmas -- no such luck!!!! The thing was room temperature. So, not only did the company deliver something WAY too early, but they delivered something that wasn't actually safe to eat. All in all they did me a favor as I did take a chance and have a small taste of it. It was horrible. I would have been embarrassed to serve this to my guests on Christmas day. So, now it's on to plan B -- but I do have time to plan!!! All I know for sure is Wolferman's won't be involved this time!!! Don't waste your money!!!

Couldn’t understand and had to repeat everything numerous times. Tried ordering from catalog. Had code for free shipping on 2 orders but ended up paying shipping on one order I later submitted online. Your website is too confusing. I had tried a few days ago and then went to my catalog but didn’t find the items. I have ordered from Wolfermans for years but this will be the last. I spent an hour trying to order 2 items and still had to go online for one order. Customer service stinks. You need to simplify your website and make ordering a pleasant experience instead of a nightmare!

HORRIBLE customer service. After repeating my business name and address 5 times for the return label they still screwed it up. Instead of Turner Heating and Air conditioning, it read TurnerSpeeding& Air Condition. It was too late to make the change so now my customers will get a box with the wrong sender information. I remember when Wolferman's had quality goods, but not anymore, it's now outsourced to other countries with garbage products and terrible customer service. Save your time and embarrassment, you are better off with Hickory Farms.

If I could give it a zero I would. We have ordered the nutty sticky buns for holidays for at least the last decade. Last year was a disaster as they never arrived but I put that off to Covid.

Switch to this year. I read a couple of reviews online that said they could use some more pecans on them. Ok how about they could use any pecans on them. These were absolutely awful. Dry, no flavor, no “sticky” and no pecans. And they cost $30. Absolutely ridiculous. I am DONE with Wolfermans and Harry and David. Judging from the reviews here this is the beginning of their demise. How sad. Don’t waste your money.

Horrible customer service. After seeing my shipment did not arrive at its final FedEx destination 2 days prior to intended delivery I called wolfermans rep. Who stated 3 times that the delivery is guaranteed to be on time. The next day the shipment still was not at its final FedEx location. Another phone call to another rep told me it will be overnighted and the package will be on time. Day of guaranteed delivery came and NO PACKAGE. another phone call to another rep. Stated "I'm sorry about a dozen times" shipment will not be arriving today. I asked to speak to a manager. None was available to talk to me.
11pm on day of delivery I get an email saying that delivery may be another week. I get am email after the fact.
Horrible Horrible customer service.
This is their business. This is their season
Horrible

I’m now on hold for nearly 35 minutes with a CSR who asked me to repeat my zip code five times, couldn’t spell my name and has no idea how to issue a refund to my credit card for an order that was never delivered. I’ve heard it all now including their “system is upgrading.” It’s always going to take j”just a few moments.” Terrible service! I’ve been a loyal customer but no longer! After wasting my time the CSR tried to sell me something. I’m afraid I let her know how I felt about that but she still asked if I wanted to make a purchase. Seriously? No, never again.

The cakes were crushed..could not even slice them..some scones were broken..could not taste the blueberries in the English muffins..a total waste of money…I have ordered before but will never again!