Wollaston Motorrad Reviews 102

Just bought an ex demo R1300R from Wollaston Motorrad. It was in exceptional condition - as described. Owen took care of me and i had a great experience

I recently bought a R1250RS without seeing the bike except online. Owen was my point of contact and he went the extra mile to make sure that I was completely satisfied with the whole process. He made and sent me videos of the bike showing the condition and all the features as well as arranging collection of my part exchange and delivery of my bike. All in all it was a thoroughly pleasant experience and would not hesitate to highly recommend Wollaston Motorrad and Owen. Many thanks.

Excellent experience from start to finish. Owen from sales Team at Wollaston Motorrad Northampton was professional, knowledgeable, and very helpful from my first visit till my bike was delivered to me and later on for following up on my experience riding it.

He explained everything to me very clearly, especially around the bike specifications, the available packages and financing options. I never felt pressured at any stage of the process. Communication was great, and the whole process was smooth and well organised. Was receiving regular updates on the bike production, a video when bike arrived at the BMW site and a thank you video after the bike delivered to me.

A special thank you Owen, you have made my experience in buying my motorbike an unforgettable one. Thank you for your outstanding support, it really made a difference.

Highly recommended.

after searching the web for a K1600GT , i found one on auto trader , called Woolaston BMW Motoradd to ask some questions that wasnt on the add , spoke to DAVID his answers were delivered in a very professional manner and without stumbling , he also did a very detailed video for me as well which is a nice touch especially as i was travelling about 100 miles to view the bike , this was all done to prevent a wasted journey and arranged a time for me to attend , so i went today { good friday} i was earlybut this didnt put David out i went in and chatted to the other members of the sales team in fact one of them got the bike for me to look at at while i waited , well in truth i was treated with the utmost professionalism by all of them , had a nice cup of tea aswell , David then returned and ran through the complete bike then took the bike outside for me to hear it at this point i could,nt test ride due to recovering from a knee op but the bike sounded and looked even better than in the pics and video so yes i bought it i take delivery of it in a few days time this dealership is def a 5 star plus ive been riding over 50 yrs and in truth the best buying experience from a motorcycle dealer by far and yes when knee is better i will def be going back for a cuppa thanks guys brilliant service keep it up
regards Mick

Brought an XR from Northampton, I was looked after from start to finish of sale and part exchange by Owen, whole process was excellent and can’t fault the customer care.

Almost 2 years on from bike purchase and Wollaston continue to exceed expectations.

Today a simple email parts enquiry was immediately responded to. And even better the part popped through my letter box because they had a van “in my area”.

Thank you Michael Bennison - exceptional job. Such joined up thinking helps keep my bike on the road 24 x 7 - vital to support my charity work. 👍

I had very much interest in a bmw rt1300 that was for sale and when I spoke to David at the Wollaston bike sales department he was very helpful on the phone giving me the best price for my part exchange but unfortunately I didn’t test ride the bike before negotiating a sealed deal so I had to go to a nearby dealer to have a test ride on their demo but I felt I was a little bit uncomfortable when I got off it due to my condition. I phoned Dave up the same day of test ride and explained I wasn’t ready to change mine at the moment and he was very polite with me I wasn’t going through the deal. When I decide to change my bike I will definitely be in touch with David again and hopefully do the sealed deal next time.
A Big Thanks to everyone involved at the showroom.

I popped into Wollaston Motorrad today as I am thinking of buying an R1300GS. I was disappointed by the fact that not one member of staff said hello or asked if I needed any help. In fact no one spoke to me at all, they were all busy at their desks and paid no attention to me at all. I helped myself to a coffee and looked at the bikes (very few) on display hoping I would be noticed but alas I remained invisible, so i left. I had expected a little more. I fully accept that I could have spoken to someone myself, but they all looked too busy and uninterested at potential customers walking in the door. I left two stars for the coffee.

PROS:

1) CONSISTENT LEVEL OF SERVICE OVER THE PAST 20 YEARS
2) REASONABLE PRICING
3) FRIENDLY ATMOSPHERE
4) FRIENDLY STAFF

CONS:
1) TOO MUCH TEMPTATION ON DISPLAY!

The staff might have changed over my last 20 years of being a customer at Wollaston, but the service is consistently excellent. I have yet to speak to a fellow biker to who has a bad word to say about them. Today, there was a biker buying a brand new bike coming all the way from Leeds. He wasn’t a BMW owner, but was trading in a Triumph.

My own bike, which I bought second hand due to supply issues in the first year of the special military operation in Ukraine, was bought by a biker from Preston from Wollaston. You have to ask, why are bikers travelling long distances to buy their bikes? The answer is simple, honesty and respectful pricing of bikes, good deals and excellent service.

My bike was in for a rear disc and pads. I did wait far longer than usual, but they did me a favour slotting me in today. I start commuting to London again on Tuesday and I only rode my bike 5 times over the summer. I’m a reverse bike on account of being a Uni Lecturer. I ride over the winter and the bike rests up in the spring and summer.

When I get my next bike, there’s only one place I’ll buy it from and it’s Wollaston. I have always been extremely happy with them after 20 years of being a customer. If you’re in the market for a new BMW or servicing, get yourself over to Wollaston. They’re only 5 mins from the M1 Jctn 15 so there’s no excuse!

I am very pleased to have bought my latest bike from Wollaston BMW.
The purchasing process was painless due to Owen's care and attention to detail.
I would have no hesitation in pointing my friends and family in their direct for motorcycles, cars or accessories.
Many thanks to Owen and his team for their kind help and assistance.

Owen was excellent. Pleasure doing business and I’m enjoying Bianca. My s1000rr

The key fob battery needed changing on my BMW motorcycle.
The service reception changed the battery for me and checked out the bike on the spot.
Fantastic customer service again.
Thank you.

Absolutely outstanding service from Charlie, Owen and the team, from initial enquiry on sat to picking up new bike the following sat, cant fault them many thanks.

A special shout out for Charlotte who once again did a truly professional job of taking my 2011 R1200R through the MOT today.
Charlotte is a fabulous ambassador for the company and she can always be trusted to offer honest and accurate technical feedback and advice.

A very pleasant purchasing experience from first talking to Owen until handover from Steve the driver , a very happy customer here who wouldn't hesitate to either purchase from them again or recommend to anyone else.
Thanks Guys 😁

Owen and Charlie were great, bought a KTM 1290SA from them and the process was a dream to deal with. Both super helpful and caring. Personalised videos were amazing and reassuring. Care level here is at 110%
Cheers guys

Purchased an Aprilia Tuono V4 from them. Spoke to Will Perry who was great, he sent me a walk around video first thing in the morning after my enquiry about the bike. Showing all of the modifications done by a pervious owner and any tiny blemishes i wouldn't have found myself. Picked it up the next day, very happy indeed. Highly recommend.

Great experience dealing with Will Perry purchasing my Ducati Monster, no waffle no fuss… exactly as described… can’t fault them
Thanks Will!

Found a great looking bike for sale at this dealer, nice showroom and area. Stuart dealt with me and took my old as px and was great.
Will come again.

Very helpful and knowledgeable staff. Owen the sales advisor was very informative and thorough in explaining all the options for my purchase and details of the bike.