Was very anxious about actually getting awake but wanted to do it prior to losing my Hair through chemotherapy. Took my best friend with me for moral support and an honest opinion. Janet was absolut... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
What could have been quite an ordeal turned out to be quite an enjoyable experience. Janet was friendly, very understanding and most importantly, she listened to what I hoped to achieve. Her knowled... Toon meer
Bedrijf heeft geantwoord
We've ordered a few of these for my mother in law over the past few years. She really likes them, the quality is better than you can find on amazon etc, the care products last a long time and the cust... Toon meer
Bedrijf heeft geantwoord
Fantastic service. A voice to converse with rather than a pre-recorded message. A professional and courteous service all round. A pleasure to deal with this company and I will most certainly use th... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
We are a Newcastle based company providing fully inclusive services to help you get through your hair loss situation. Whether it’s due to chemotherapy, alopecia, genetics, pattern baldness, gender transition or stress, we will have the solution. We deliver the highest quality wigs and service within the North East of England. Our efforts have been recognised by the NHS. As an NHS approved supplier to Sunderland, Freeman and RVI hospitals, we can now accept payment vouchers and individual funding requests from these Trusts and GP’s. We also, of course, see many private clients.
Contactgegevens
28 Lime Street, NE1 2PL, Newcastle Upon Tyne, Verenigd Koninkrijk
- 01912329432
- info@wonderfulwigs.co.uk
- wonderfulwigs.co.uk
4,7
Uitstekend
128 reviews
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Heeft 100% van zijn negatieve reviews beantwoord
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Zo gebruikt dit bedrijf Trustpilot
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Not wonderful at all 😡
Not wonderful at all.
Tried to order some wigs for my Mum. I asked for colour advice and was told to provide photos of my Mums current colour.
I did this and didn’t receive a reply so sent the email again. I then got another email saying colours vary so let them know which wigs she wants.
I do this only to not get a reply yet again. I emailed again and asked why I wasn’t getting assistance.
I then received a very stupid email response telling me how to book an in person consultation.
Awful service - shop elsewhere.
21 oktober 2026
Review zonder uitnodiging
Antwoord van The Wonderful Wig Company
Thank you for your feedback, and I'm sorry your experience with us wasn't what you hoped for. We were happy to help with colour matching and, after receiving your photos, sent shade recommendations across the brands we stock. We also offered to call you, check stock on the three styles you liked, and invited your Mum for a consultation at our Sunderland or Newcastle salon for the most accurate match. I'm sorry some of your emails were missed and that you had to chase us, that isn't the service we aim for. Our offer to help still stands.
Fantastic service
Was very anxious about actually getting awake but wanted to do it prior to losing my Hair through chemotherapy. Took my best friend with me for moral support and an honest opinion. Janet was absolutely marvellous. We started off with a wig quite similar to my own Hair. We ended up going through lots of different styles and finished off with the first one. Janet is obviously very very experienced.
She thoroughly interested the processes and emotions and was so supportive.
15 oktober 2026
Review zonder uitnodiging
Antwoord van The Wonderful Wig Company
Such a thoughtful review, Kay! Thank you very much. We will be sure to pass on your kind comments to Janet personally.
Fantastic service
Fantastic service. A voice to converse with rather than a pre-recorded message. A professional and courteous service all round. A pleasure to deal with this company and I will most certainly use them again.
23 september 2026
Antwoord van The Wonderful Wig Company
Thank you so much for the fab review, Jennifer! You know where we are should you need any more help or advice in the future. Thanks again!
Easy to use website product exactly as…
Easy to use website product exactly as described, super fast delivery which i was able to track all the way and up to date emails about my shipping
3 september 2026
Review zonder uitnodiging
Antwoord van The Wonderful Wig Company
Thank so you much for your fab feedback, Sarah! Anything in the future, you know where we are 😊
Antwoord van The Wonderful Wig Company
Thanks for the review, Barbara. You know where we are if you need anything in the future
EXCELLENT
Ordered shampoo etc for my existing synthetic wigs and it all came quickly and well packed, yet to use it but don't forsee any problems as everything I have had from this company has been superb.
1 september 2026
Antwoord van The Wonderful Wig Company
Thank you so much for your lovely review! We’re delighted to hear your order arrived quickly and well packed. We really appreciate your continued support and are so pleased you’ve always had a superb experience with us, Allison.
Janet was amazing
Janet was amazing, totally put me at ease, listened, advised and was very knowledgeable. Wouldn’t hesitate to recommend. Thank you Janet, I felt like a new woman and have had so many compliments!
22 augustus 2026
Review zonder uitnodiging
Antwoord van The Wonderful Wig Company
Thank you so much for this wonderful review! We're so pleased Janet was able to put you at ease and help you find the right wig with her knowledge and advice. It's lovely to hear you've been getting so many compliments, we'll make sure Janet sees your kind words. Thank you again for recommending us
Met Janet in Sunderland
Met Janet in Sunderland, it was great to chat and for her to understand my needs etc.....pleased to bits with my wigs and so grateful for all the help given .
15 augustus 2026
Review zonder uitnodiging
Antwoord van The Wonderful Wig Company
Thank you so much for this lovely review! We're so glad you enjoyed chatting with Janet in Sunderland and that she took the time to really understand what you needed.
wonderful Wigs
Always buy your wonderful wigs they are truly brilliant I have been buying them for years and I have always had a lot of comments they are beautifuly made and I will always carry on wearing them Sue Walker
12 augustus 2026
Antwoord van The Wonderful Wig Company
Thank you so much, Sue, for this brilliant review and for being such a loyal customer over the years! We're delighted your wigs are so beautifully made and get you so many lovely comments. Thank you for continuing to choose Wonderful Wigs, we look forward to helping you again soon.
Janet was absolutely so very very…
Janet was absolutely so very very helpful and patient in getting me the right wig. Her knowledge and skill makes the whole experience so much easier and personally comfortable. Shes a credit to the Wonderful Wig team. Thankyou for her expertise.
17 augustus 2026
Review zonder uitnodiging
Antwoord van The Wonderful Wig Company
Thank you so much for this lovely review! We're so pleased Janet was able to make the experience easier and more comfortable for you with her knowledge and expertise. We'll be sure to pass your kind words on to her, she'll be delighted to hear it. Thank you again for taking the time to share this!
Quality product, excellent customer service.
We've ordered a few of these for my mother in law over the past few years. She really likes them, the quality is better than you can find on amazon etc, the care products last a long time and the customer service from Beverley has been wonderful on email. We will continue ordering from here whenever she wants a new one!
5 augustus 2026
Antwoord van The Wonderful Wig Company
Thank you so much for this wonderful review and for your continued loyalty over the years! We're glad the quality and care products are working so well for your mother in law. I'll be sure to pass your kind words on to Beverley, she'll be thrilled to hear it. Thanks again, and we look forward to helping you both again soon!
Wonderful website
Ease of ordering, and navigate website
Choice of wigs
Informative of product
5 augustus 2026
Antwoord van The Wonderful Wig Company
Thank you so much for the lovely feedback! We're so pleased you found the website easy to navigate and order from, and that our range gave you plenty of choice. It's great to hear the product info helped too. Thanks for taking the time to share this, and we hope to see you again soon!
Wonderful wig company, wonderful service
The company are very helpful and friendly. One of my orders was out of stock and they let me know as soon as my order was received. Giving me the option to cancel if I didn't want to wait.
10 augustus 2026
Review zonder uitnodiging
Antwoord van The Wonderful Wig Company
We appreciate you taking the time to leave a review, and we hope to see you again soon!
The personal touch by Beverley was…
The personal touch by Beverley was exceptional. Absolutely nothing was too much trouble. I couldn't recommend this amazing company enough. They will now be my go to wig supplier.
29 juli 2026
Antwoord van The Wonderful Wig Company
Thank you so much! Beverley will be over the moon reading this. Lovely to have you with us and see you next time!
I was very upset at my hair loss
I was very upset at my hair loss. I was greatly reassured by the caring, thoughtful suggestions given to me and all the options open and explained to me by a very knowledgeable young lady.
29 juli 2026
Review zonder uitnodiging
Antwoord van The Wonderful Wig Company
This means a lot, thank you. So pleased you felt supported and had all your options explained. We're always here if you need us.
Fabulous company and service
Fabulous company and service.
I ordered a wig but unfortunately had to cancel as it was out of stock until October. A couple of weeks later I received a phone call from a really lovely lady who said she had one available and would I like it...amazing!
22 juli 2026
Antwoord van The Wonderful Wig Company
Thank you! So glad we could get one to you in the end. Enjoy it, and shout if you need anything in the future.
Antwoord van The Wonderful Wig Company
Thanks for the fab review!
Great service
Booked a consultation with the trichologist, but after filling in the forms they emailed me saying an in-person appointment wouldn't be needed for me. They said they'd refund the full price and also gave me a voicenote with some advice on what next to do. Really appreciate the honesty and the free advice!
22 juli 2026
Review zonder uitnodiging
Antwoord van The Wonderful Wig Company
Thank you so much for your lovely review! We always want to make sure you're getting the right advice for your needs, and if an in-person appointment isn't necessary we'll always say so. We're really glad the voicenote was helpful and we hope the advice points you in the right direction. Please don't hesitate to get in touch if you need anything further!
Really impressed with the service from…
Really impressed with the service from this company. Kept me updated on the progress of my product ordered.
Good delivery time. Will definitely be using them
Again
14 juli 2026
Antwoord van The Wonderful Wig Company
Thank you so much for your lovely review! We're really pleased the updates and delivery kept you in the loop, and we can't wait to help you again soon.
As always the staff are very helpful
As always the staff are very helpful, and i continue to be pleased with my purchase, just one bad one the time before last ut through no fault of the Wonderful Wig Company. And will continue using them in the future.
15 juli 2026
Antwoord van The Wonderful Wig Company
Thank you so much for your kind words and continued support! We're sorry the one experience fell short, even though it was out of our hands – glad it hasn't put you off. Looking forward to continuing to help you.
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