The delivery was a day early which was great the driver was polite and helpful and the flooring I purchased is top notch and very reasonable looks great when it’s down 👍👍👍
Bedrijf heeft geantwoord
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Excellent price product AC5 flooring good quality arrived on time opened a trade account without any issue staff communication excellent 👍 Only reason for 1 star less the delivery we had to off lo... Toon meer
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Exceptional service. Very helpful where samples were sent and discussed what would be suitable. There was a period where I couldn't decide what would work or look right and Jonathan helped me decide b... Toon meer
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Robert from KWF was extremely helpful and kept me informed of my orders progress. Delivered on time and dropped at doorstep by helpful delivery driver. Slight damage to pallet but, nothing too serious... Toon meer
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Bedrijfsgegevens
Geschreven door het bedrijf
Wood Flooring Kent reviews have migrated to reviews.io! Please see our amazing reviews.io page for up-to-date verified customer reviews of our business! https://www.reviews.io/company-reviews/store/woodflooringkent.com
Contactgegevens
Unit 1 Churchfields Business Center, TN38 9AU, St Leonards On Sea, Verenigd Koninkrijk
- 03333 050 197
- sales@woodflooringkent.com
- woodflooringkent.com
4,2
Goed
126 reviews
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The delivery was a day early which was…
The delivery was a day early which was great the driver was polite and helpful and the flooring I purchased is top notch and very reasonable looks great when it’s down 👍👍👍
22 april 2026
Review zonder uitnodiging
Antwoord van Wood Flooring Kent
Hi Colin,
Thank you very much for your fantastic 5-star review. We’re delighted to hear your delivery arrived early and that our driver was polite and helpful — that always makes a difference.
It’s great to know you’re pleased with the quality and value of the flooring, and even better that it looks fantastic once installed 👍
Thank you again for your kind words and for choosing us.
Warmest Regards,
Wood Flooring Kent
Fantastic customer service
Fantastic customer service. Really helpful and fast processing of my order. Highly recommended.
10 april 2026
Review zonder uitnodiging
Antwoord van Wood Flooring Kent
Hi Martin,
Thank you very much for your fantastic 5-star review. We’re really pleased to hear you found our customer service helpful and that your order was processed quickly.
Your recommendation means a great deal to us, and we truly appreciate you taking the time to share your experience.
Warmest Regards,
Wood Flooring Kent
There was a cardboard envelope posted…
There was a cardboard envelope posted through my letterbox but nothing in it. Therefore I havent received my sample I paid for
2 april 2026
Review zonder uitnodiging
Antwoord van Wood Flooring Kent
Hi Denise,
We’re very sorry to hear this — that’s certainly not the experience we want for our customers. It does sound like the envelope may have been damaged in transit, which unfortunately can occasionally happen with postal deliveries.
Please do get in touch with our team and we’ll be more than happy to send your samples out again straight away.
Thank you for bringing this to our attention, and we’ll make sure this is resolved for you as quickly as possible.
Warmest Regards,
Wood Flooring Kent
Fantastic from when the order was…
Fantastic from when the order was placed and delivered 10/10
1 april 2026
Review zonder uitnodiging
Antwoord van Wood Flooring Kent
Hi Shannon,
Thank you so much for your fantastic 5-star review. We’re delighted to hear everything went smoothly from placing your order through to delivery — and a 10/10 is always wonderful to see.
We really appreciate you taking the time to share your feedback and hope you enjoy your flooring for many years to come.
Warmest Regards,
Wood Flooring Kent
Avoid this scam leader floors company
8Just the same horrible company as leader floors. Complete incompetence from top to bottom. Delivery drivers dont even know who they work for and then dont bother to fix their basic mistakes.
How can someone really be incompetent at delivering packages?
Their claim to be independent is a clear indication of their pathetic lies. They as well as leader floors and their pathetic courier company are all owned by the same people. All of them as incompetent as each other.
They are doing everything they can to remove this review showing just how bad of a company they are that they try to hide real reviews.
"We dont remove reviews" but iv had 3 different people try to remove this.
Your delivery driver said he "only" works for leader. When I called you about the issue, straight away without me mentioning any other company names you already knew the issue was regarding leader. If you use the same systems and have access to other companies delivery data then you are clearly the same
16 maart 2026
Review zonder uitnodiging
Antwoord van Wood Flooring Kent
Hi Josh,
We’re sorry to read your review and would like to clarify the situation for anyone reading.
Wood Flooring Kent is an independent retailer and is not affiliated with or owned by Leader Floors. While both companies may use the same third-party delivery network, this is common across the industry and does not indicate any shared ownership or connection between the businesses.
Your previous order was placed with a different retailer. The order referenced here was a separate order placed with Wood Flooring Kent. When our delivery partner contacted you to confirm delivery, the delivery was declined after a response stating that the order had been cancelled. As a result, the driver was instructed not to complete the delivery.
Once this misunderstanding between two separate orders became clear, we arranged a redelivery of your Wood Flooring Kent order at no additional cost to ensure you still received your purchase.
We always aim to resolve any issues quickly and professionally and remain happy to assist further if required.
To clarify further; we do not remove reviews, but we do correct factual inaccuracies where necessary.
Warmest Regards,
Wood Flooring Kent
Ordered samples late at night
Ordered samples late at night, confitmation of dispatch received early next morning. Excellent!
6 maart 2026
Review zonder uitnodiging
Antwoord van Wood Flooring Kent
Hi Bruno,
Thank you very much for your 5-star review. We’re delighted to hear your sample order was processed so quickly and that you received confirmation of dispatch first thing the next morning.
We always aim to get samples out as promptly as possible so customers can start planning their projects without delay, so it’s great to know that made a good impression.
Thank you again for choosing us.
Warmest Regards,
Wood Flooring Kent
Quality assurance and excellent customer care
The quality of the flooring and the cost was amazing.
The delivery service was quick and also free.
Sales and after sales were brilliant and helpful.
10 februari 2026
Review zonder uitnodiging
Antwoord van Wood Flooring Kent
Hi Jayne,
Thank you so much for your fantastic 5-star review. We’re delighted to hear you were impressed with both the quality and value of your flooring — delivering excellent products at great prices is something we’re very proud of.
It’s also wonderful to know our delivery service and both our sales and aftercare teams looked after you so well. Providing support before and after your purchase is incredibly important to us, so your feedback really means a great deal.
Thank you again for choosing us — we truly appreciate your kind words.
Warmest Regards,
Wood Flooring Kent
Friendly efficient service great price
Friendly efficient service, great price, flooring looks very good. Would definitely recommend. Fitted today
5 februari 2026
Review zonder uitnodiging
Antwoord van Wood Flooring Kent
Thank you so much for your kind review Denise, we're really glad that our service standards met your expectation.
Kind Regards,
Wood Flooring Kent
Great service and communication
Great service and communication, saved us money and we got a decent delivery that worked well for us
22 december 2025
Review zonder uitnodiging
Antwoord van Wood Flooring Kent
Hi David,
Thanks for your amazing review, we really appreciate it!
Warmest Regards,
Wood Flooring Kent
Delivered on time and looks a great…
Delivered on time and looks a great product. My only negative was that I did not receive a confirmation of order only something from Link (?) I thought this was part of the process as it asked me to verify my email, which I did…only to find it was something trying to sign me up for their service. I neither wanted or asked for this. ( knowingly )
4 december 2025
Review zonder uitnodiging
Antwoord van Wood Flooring Kent
Hi Stuart, thank you for taking the time to leave a review — we’re delighted to hear your order arrived on schedule and that the product looks great.
Regarding the confirmation email, your official order confirmation was sent to the email address provided at 17:08 on 28th November. The other message you received was from Link, a secure payment service provided by Stripe, which is one of the payment options available at checkout. We understand how this could be confusing if you weren’t expecting it, and we’ll review our checkout messaging to make this clearer for customers in future.
We really appreciate your feedback, and if there’s anything else you need, we’re always here to help. Thank you again for choosing Wood Flooring Kent.
East deal with easy contact do what…
East deal with easy contact do what they say they are going to do
27 november 2025
Review zonder uitnodiging
Antwoord van Wood Flooring Kent
Thanks for the great review Karen, we really appreciate it!
Outstanding merchant
I found the best price here, even compared to some of the biggest online merchants. Shipping was super fast, and when an issue came up, they resolved it the same day and even arranged a Saturday delivery. Excellent service and great customer support — highly recommend!
1 november 2025
Review zonder uitnodiging
Antwoord van Wood Flooring Kent
Thank you so much for the great review Tolis, we really appreciate it and we're so glad you are happy with our service.
Ordered 21 packs of Krono boards had…
Ordered 21 packs of Krono boards had fitters come who were unable to lay the floor because the boards would not fit together properly and the more laid the worse the problem got. Contacted Wood Flooring Kent where they were purchased from and they immediately offered replacement of the entire 21 packs. The fitters came again unfortunately the replacements were no better than the first lot and the fitters advised that they were not fit for the purpose. I've been told that the discrepancies fall within their tolerance levels. Wood Flooring Kent are now demanding the return of 21 unopened packs. Obviously a number of packs were opened in an effort to fit the floor so that is not going to happen. I have now contacted Trading Standards and will be asking for a full refund.
15 oktober 2025
Review zonder uitnodiging
Antwoord van Wood Flooring Kent
Hi John,
I have been advised by the service team that your issue has been sorted and a full refund is due to be processed once the flooring has been collected. Please accept our apologies for the confusion with your issue.
Best Regards,
Wood Flooring Kent
Abysmal customer service
Everything will be fine unless you have a problem with the floor. If you do be prepared for a lot of arguments and frustration. Worst customer service of any company I’ve ever dealt with. They can only be reviewed on their website via an invite link which speaks volumes. Avoid.
23 september 2025
Review zonder uitnodiging
Antwoord van Wood Flooring Kent
Hi Matthew,
We’re sorry to hear you’ve been left feeling disappointed, as we always want our customers to enjoy both their flooring and the service they receive.
In this case, the flooring supplied was correct and as described, but we understand it didn’t meet your personal expectations once received. We offered support with returning the order in line with our standard returns policy, which is in place to keep things fair and transparent for everyone. As we had established that the floor you received was perfectly represented by the marketing imagery and description on our website, this meant that we would be unable to collect your unwanted flooring for free.
We do our best to help customers make confident choices before ordering, including offering free samples and detailed product information. We regret that this hasn’t been a positive experience for you, but we remain committed to delivering clear, friendly service and high-quality products for all of our customers.
With regards to reviews; as per the industry norm, all reviews are initiated via an automated invitation sent out to everyone who places an order with us to ensure that all of our reviews are genuine. We utilise one of the top review platforms "reviews.io" in order to do so and unfortunately if a customer has previously unsubscribed from this platforms emails, they are legally not allowed to send any further invitations.
Customer service needs some service!!!!
After reading good reviews we chose to order our flooring from this company and received email confirmation that the delivery would be made between 8-5pm today. We waited in all day and, at 4pm as we hadn’t heard anything I decided to telephone to enquire.
I was immediately put on hold for 10 minutes to then be informed that when the order was being put onto the lorry this morning they found it was damaged so it obviously couldn’t be sent out. I said I understood that things like this happen but didn’t anyone feel it appropriate to let the customer know to save me waiting in all day! At this point the telephone was put down! I immediately phoned back and got through to the same gentlemen who said he’d been having problems with his phone! I was then told that the company had no idea that the flooring had been damaged hence they hadn’t contacted me and all they could now do is rearrange delivery. I pointed out it was a good job I had phoned them then!
I was then told that the next delivery would be on Friday. I explained to the gentleman that this is now a problem as I have booked fitters who are supposed to be here on Friday!
The response was a half hearted apology with no sincerity!
I then informed the gentleman that I now have to cancel the fitter which would likely incur a cancellation fee and would have to wait in all day Friday in the hope that the delivery makes it and asked if there was any goodwill in relation to this. This is when I was blown away. I was told, by apparently the Customer Services Manager, that he understood and as goodwill he would ask the transport company to take extra special care to ensure our flooring didn’t get damaged!!!!! When you order something isn’t it an expectation that it doesn’t get damaged not a bonus!!!!!!
In desperation I asked to speak to a director or someone that could actually empathise and had some understanding of contracts so I was once again put on hold only to be told when the gentleman returned that person was “in a meeting”! Being totally shocked by the lack of interest or concern in our problem I felt the best option was to cancel my order however when I asked for an immediate refund as I would now need to source a floor from elsewhere I was told it’s a standard 3-5 day wait! I again pointed out that we have the ability to BACs money immediately now I was met with long silences followed by a repeated, uninterested response of I can issue a refund but it’ll take 3-5 working days as it states on our website contracts (obviously contracts are very onesided)
Anyway to cut a long rant short, I am currently £850 out of pocket, with no floor and a fitter contractor who wants £50 cancellation fee! Thankyou Wood Flooring Kent! Poor service and could I recommend some training for your customer service manager!
2 september 2025
Review zonder uitnodiging
Antwoord van Wood Flooring Kent
We’re very sorry to read your review and for the disappointment caused with your recent order. We completely understand how frustrating it must have been to wait in all day expecting your delivery, only to be told later in the afternoon that the goods could not be delivered.
Unfortunately, the transport company only informed us when we chased them for your ETA that morning damage had been identified during loading, which meant the order was returned to the warehouse. We should have been made aware earlier so we could let you know straight away, and we apologise sincerely that this didn’t happen. Our Customer Service Manager worked to secure replacement stock and offered the earliest possible delivery date available, but we fully appreciate that this did not work with your plans.
As requested, your order was cancelled and a full refund was immediately processed back to your card. While refunds typically take 3–5 working days for banks to release, please be assured this was actioned straight away on our side. We’re sorry again for the inconvenience caused, and we will be reviewing this with our delivery partner and internal team to ensure situations like this are handled far better in the future.
⭐️⭐️⭐️⭐️⭐️ Outstanding Service
⭐️⭐️⭐️⭐️⭐️ Outstanding Service
I had an absolutely 5-star experience with Wood Flooring Kent and wouldn’t hesitate to recommend them to anyone looking for quality flooring and top-notch service.
From the very beginning, the staff were professional, friendly, and incredibly helpful with all my questions. They really took the time to ensure I had all the information I needed, which made the whole process smooth and stress-free.
What stood out immediately was the generous sample size they provided—much larger than any other company I tried—and it even came with a detailed brochure. No other company I contacted had gone to that level of effort.
The floor was delivered in just a couple of days, which was a pleasant surprise after dealing with other companies that took over a week. Delivery was right on time with no hassle whatsoever, and the live tracker to follow the delivery driver’s progress was a great touch that gave me peace of mind.
Price-wise, the flooring was even slightly cheaper than what I found elsewhere, making the whole experience not just smoother but more affordable too.
Unfortunately, I had also ordered samples—and even the same floor—from other companies that turned out to be unprofessional, rude, and completely unreliable. Wood Flooring Kent was the total opposite: a breath of fresh air.
I’ll 100% be ordering from them again in the future and have already recommended them to friends and family. If you're after high-quality flooring and first-class service, don’t waste your time elsewhere—go with Wood Flooring Kent.
12 juni 2025
Review zonder uitnodiging
Antwoord van Wood Flooring Kent
Thank you so much for your outstanding review, Amber! We are thrilled to hear that you had a 5-star experience with us and that our team was able to provide you with the support and information you needed. We take great pride in our generous sample sizes and quick delivery, so it’s wonderful to know you appreciated those aspects.
Your compliments validate our efforts to give customers not only quality flooring but also exceptional service. Thank you for recommending us to your friends and family; your trust means the world to us!
Warm wishes,
Team Wood Flooring Kent
Great customer service
Ordered nearly £1000 of laminate flooring from this company, asking for a delayed delivery date to accommodate our refurbishment work. There was a slight hiccup with the booked delivery date, but this was quickly resolved. The items were sent on a pallet (note to other customers, takes a while to offload a big order), but unfortunately 2 of the packs had been damaged in transit (I have had this issue with laminate before). Unlike other companies I’ve dealt with, this time getting replacement packs was a pain-free and rapid process - for this alone I heartily recommend getting your flooring from these guys. And their prices are great also! Ask for Robert in sales, you won’t be disappointed.
30 mei 2025
Review zonder uitnodiging
Antwoord van Wood Flooring Kent
Thank you so much for taking the time to share your experience with us! We’re truly sorry about the initial hiccup with the delivery date and the damage to a couple of the packs, but we’re glad we could sort it out quickly for you. We’re especially pleased to hear that the process of getting replacements was smooth and hassle-free — we know how stressful renovations can be, so that means a lot to us. Your kind words about Robert and the rest of the team are greatly appreciated, and we’ll make sure to pass them on. Thank you again for choosing us for your flooring project!
Best prices for laminate flooring
Quick delivery. Best prices for the qualty laminate purchased.
7 april 2025
Antwoord van Wood Flooring Kent
Thanks for the great review Stephen, we really appreciate it!
Antwoord van Wood Flooring Kent
Thanks for the great review Abdirahman, we really appreciate it!
Fantastic Service
I found the team at Wood Flooring very helpful and I was even more pleased with my purchase once it arrived. Thank you for all your help, I will definitely use you guys again.
28 maart 2025
Antwoord van Wood Flooring Kent
Thanks for the great review John, we really appreciate it and it's wonderful to have such positive feedback!
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