It isn't the first time I buy their acoustic panels. They are great quality but unfortunately this time all 6 panels arrived damaged. I appreciate that it is the delivery company's mistake but since t... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieOakwood Hill Industrial Estate, IG10 3TZ Loughton, England, GB
•We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Exceptional quality. Outstanding service. They have thought of everything with regards to accessories. We cut down and fitted ourselves and it couldn’t haven gone smoother. Lights look amazing too. Th... Toon meer
Bedrijf heeft geantwoord
WoodUpp offers excellent products. They may not be the cheapest option on the market, but the quality is something you can both see and feel. The materials are well made, the finish is superb, and the... Toon meer
Bedrijf heeft geantwoord
Good quality product, ordered after receiving a sample. Not yet put on the wall. Easy to order online. Well packaged, arrived on time. The panels are heavy so beware when lifting them.
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over WoodUpp - United Kingdom
Geschreven door het bedrijf
At WoodUpp, we design products that make spaces feel extraordinary. From our signature acoustic panels to a growing range of accessories and interior solutions, everything we create is made to bring warmth, character, and calm to your environment.
We’re driven by a belief that great design should be both beautiful and functional—and that it should be built to last. Whether you’re styling a home, office, or commercial project, our products are easy to install, sustainably made, and designed to make a real impact.
We started WoodUpp because we saw a need for something better in the interior industry. Too many solutions are mass-produced, low quality, and forgettable. We're here to raise the bar—with craftsmanship, care, and a genuine commitment to doing things the right way.
We’re driven by a belief that great design should be both beautiful and functional—and that it should be built to last. Whether you’re styling a home, office, or commercial project, our products are easy to install, sustainably made, and designed to make a real impact.
We started WoodUpp because we saw a need for something better in the interior industry. Too many solutions are mass-produced, low quality, and forgettable. We're here to raise the bar—with craftsmanship, care, and a genuine commitment to doing things the right way.
Designed to Make People Feel Good
Geschreven door het bedrijf
- At WoodUpp, we create acoustic panels that combine beautiful Danish design with practical sound absorption—perfect for homes, offices, and commercial spaces. All our products are crafted with care and a strong focus on sustainability, using high-quality materials that are easy to install and made to last. Whether you're after a modern, cozy vibe or need to tame the echo in a room, we’ve got you covered. We're proud to help people create spaces that look and sound great.
Contactgegevens
Oakwood Hill Industrial Estate, IG10 3TZ, Loughton, England, Verenigd Koninkrijk
- +44 208 089 9996
4,6
Uitstekend
201 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 95% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Delivery to improve
It isn't the first time I buy their acoustic panels. They are great quality but unfortunately this time all 6 panels arrived damaged. I appreciate that it is the delivery company's mistake but since the delivery fee was so high, I would have expected better care of the products. I did not have time to return them due to a tight building schedule and luckily we were able to cut off the damaged part and put the rest in a hidden corner so it wouldn't be so visible. Just a shame.
7 juli 2026
Antwoord van WoodUpp - United Kingdom
Hi Federicia,
I’m so sorry that the delivery didn’t go as it should and that your panels arrived with damage. It’s certainly not the condition we want a WoodUpp order to arrive in, and I completely understand your disappointment 😔
It’s fortunate that you managed to use the panels by cutting away some of the damage and hiding the rest, but you shouldn’t have had to find a workaround in the first place.
I’ll make sure our team reaches out to you directly so we can look into what happened and find a suitable way forward with you. 🤝✨
And thank you for coming back to WoodUpp for another project. We really appreciate that trust.
Kind regards,
Ida Horsbøl
WoodUpp Customer Experience Team
Nice design, but inconsistent quality and QA
I purchased a variety of products from WoodUpp. Whilst the design on their products are nice, with lots of focus on unboxing experience - I found their actual akupanels to be inconsistent.
I ordered 10 panels, once I had opened them (which took me a while to work through) I realised 4 of them had the first slat not aligned with the rest, meaning it was longer at one end and shorter at the other. I emailed support and their reply was to hammer it… yeah that’s not gonna work as the slats are stapled every ~30cm. When I replied about what to do about this next, I got stone cold silence. I sent a few replies and got nothing back so I’ll just vote with my wallet in future projects.
At the end of my project one of my last panels glued to the wall I realised a one off… the felt was not level from top to bottom! Resulting in the next panel with a not so flattering extra few mm gap at the top.
I did need to return another item though and that was dealt with no problem. It’s just the slats that become problematic.
All in all, lovely products if you get lucky (hence 3 stars). And quite frustrating if like me, are unlucky (else would have been 5 only they would reply to resolve the issues with the panels).
Would I use them again for future projects? No, they’re the most expensive and I anticipated zero issues with the actual panels!
Edit following WoodUpp reply. I replied on 5th and had no response back from that and followed up on the 12th and still no response. Check again! Inconsistent comms. I’ll contact again and update here once I hear back the outcome.
27 juli 2026
Antwoord van WoodUpp - United Kingdom
Hi Robert,
I can completely understand why this experience has left you disappointed. When you choose a premium product, you should be able to expect consistency across the panels, and I’m sorry that wasn’t your experience here.
I’ve checked your case and can see that Jay got back to you on August 5th. If the advice he provided wasn’t the solution you were looking for, then I’m sorry we didn’t manage to help you properly at that point.
What concerns me most is that you mention sending several follow-up emails without receiving a response. I can’t see those messages in the conversation on our side. If they were perhaps sent from another email address, please forward them to us so we can investigate what happened.
Either way, I’d like us to take another look at this rather than leave things where they are. I’ll follow up with the team and make sure your experience and the issues with the panels are looked into properly. 💛
Kind regards,
Ida Horsbøl
WoodUpp Customer Experience Team
All good thank you
27 juli 2026
Antwoord van WoodUpp - United Kingdom
Hi Nicola,
That’s exactly what we like to hear! 🙌 Thank you for taking the time to leave us a review, and we hope you enjoy your WoodUpp products! 🪵✨
Kind regards,
Ida Horsbøl
WoodUpp Customer Experience Team
Antwoord van WoodUpp - United Kingdom
Hi Graham,
Love to hear it! 🙌 Thanks for choosing WoodUpp, Graham. We hope the panels have found their perfect spot in your home 🪵🏡
Kind regards,
Ida Horsbøl
WoodUpp Customer Experience Team
Exceptional quality
Exceptional quality. Outstanding service. They have thought of everything with regards to accessories. We cut down and fitted ourselves and it couldn’t haven gone smoother. Lights look amazing too. Thank you 🙏
18 mei 2026
Antwoord van WoodUpp - United Kingdom
Hi Rebecca,
This was such a lovely review to read 🥰 It sounds like your project came together beautifully, and we’re especially happy to hear the DIY installation went so smoothly.
And the lights really are the finishing touch, aren’t they? 💡✨ Thank you for choosing WoodUpp. Enjoy your new space!
Kind regards,
Ida Horsbøl
WoodUpp Customer Experience Team
Arrived damaged still no replacement…
Arrived damaged still no replacement been sent avoid.
Still nonone has been intouch after the reply on here please can a replacement be sent asap its been over a montg
21 juli 2026
Antwoord van WoodUpp - United Kingdom
Hi Yassir,
I’m really sorry you’re still waiting, especially after your order arrived damaged in the first place. I completely understand why you’re frustrated.
I’ve asked our team to reach out to you directly so we can look into what has happened with the replacement and find a solution for you. 📦🤝
Hopefully we can get this back on track for you very soon.
Kind regards,
Ida Horsbøl
WoodUpp Customer Experience Team
Good quality product
Good quality product, ordered after receiving a sample. Not yet put on the wall. Easy to order online. Well packaged, arrived on time. The panels are heavy so beware when lifting them.
23 juli 2026
Antwoord van WoodUpp - United Kingdom
Hi Hazel,
It’s lovely to hear the sample helped you choose and that everything arrived safely and right on time 📦🌿
All that’s left now is to get those panels on the wall 🛠️😊 We hope the finished space turns out exactly as you imagined!
Kind regards,
Ida Horsbøl
WoodUpp Customer Experience Team
Love these hooks
Love these hooks. Fitted so easily on Nature wall panels on my staircase. Look great too.
16 juli 2026
Antwoord van WoodUpp - United Kingdom
Hi Celia,
Sounds like our accessories were the perfect finishing touch for your staircase 🏡🌿 We’re so happy you love how they look 🤩
Kind regards,
Ida Horsbøl
WoodUpp Customer Experience Team
WoodUpp offers excellent products
WoodUpp offers excellent products. They may not be the cheapest option on the market, but the quality is something you can both see and feel. The materials are well made, the finish is superb, and the overall product feels premium. I would definitely recommend them.
17 oktober 2025
Antwoord van WoodUpp - United Kingdom
Hi Igor,
Thank you for such a thoughtful review 🙌 It means a lot to hear that the care we put into our materials and finish is something you can actually see and feel in the final product.
And your recommendation is probably the best compliment we could ask for. Thanks for choosing WoodUpp 🌿✨
Kind regards,
Ida Horsbøl
WoodUpp Customer Experience Team
Great product with very thick felt and…
Great product with very thick felt and good finish. Delivered quickly and easy to put up. One word of advice if you’re glueing your panels try not to do it in hot weather as the glue goes off very quickly
9 juli 2026
Antwoord van WoodUpp - United Kingdom
Hi Martyn,
Thank you so much for the lovely review! ⭐
And that’s a great tip about the glue. Hot weather and fast-drying glue can definitely turn a relaxing DIY project into a bit of a race ☀️😅
So glad you’re happy with the finished result. Thanks for sharing your experience and the advice!
Kind regards,
Ida Horsbøl
WoodUpp Customer Experience Team
Excellent company with products of superior quality.
The company shows excellent professionalism through its outstanding communication and support.
Most notably, it provides high-quality products, including panels, accessories, and other items, all of which meet the highest standards—fully recommended!
7 juli 2026
Antwoord van WoodUpp - United Kingdom
Hi Monika,
Wow, thank you so much for such a lovely recommendation! ⭐
It genuinely means a lot to know that you’ve had such a great experience with both our team and our products. 🤎
And of course, Jay says hi! 👋 I’ll make sure he knows you left us such kind words.
Thank you for trusting us with your project, Monika! We really appreciate it 🙌
Kind regards,
Ida Horsbøl
WoodUpp Customer Experience Team
Antwoord van WoodUpp - United Kingdom
Thank you so much, Sue! 😊
We're so happy to hear you've had a great experience with us and that you're pleased with your WoodUpp products.
I can see you've also been in touch with Jay - he sends his regards! 👋
Kind regards,
Ida Horsbøl
WoodUpp Customer Experience Team
Very good quality products which…
Very good quality products which justifies the decision to spend a little more money than some of the other lower cost options available. Very prompt delivery too
7 juli 2026
Antwoord van WoodUpp - United Kingdom
🙌🙌🙌🙌🙌
Thank you so much for this feedback, Kevin. This will help so many of our future customers in the UK. We really appreciate that you took the time to write this review.
Warm regards,
Stine Brorsen
WoodUpp Customer Experience Team
Great service and products
Great service and fast delivery. Panels and tv mount
Look great!
6 juli 2026
Antwoord van WoodUpp - United Kingdom
Hi Chris,
Thank you so much for your 5 stars!
I am so happy to hear that the all-around experience was a great one! We all hope to see you as a customer again. 😊
Jay says hello and wishes you a lovely weekend!
Warm regards,
Stine Brorsen
WoodUpp Customer Experience Team
Very happy with the product and the…
Very happy with the product and the advice given on the phone. Disappointed with the delivery being to the block front door only. I understand this is pretty standard nowadays and maybe I expect too much for heavy packages to taken inside the property.
6 juli 2026
Antwoord van WoodUpp - United Kingdom
Hi Ray,
Thank you for the thoughtful review 😊 It’s great to hear that the advice from our team was helpful and that you’re happy with your purchase.
We definitely understand where you’re coming from regarding the doorstep delivery, especially with packages of this size and weight. We appreciate you mentioning it and will take the feedback with us. 📦
Kind regards,
Ida Horsbøl
WoodUpp Customer Experience Team
Great service
Great service, slight mistake with order but replacement sent out straight away.
Product is really well made, far better quality than some others that we looked at.
6 juli 2026
Antwoord van WoodUpp - United Kingdom
Hi Andrew,
So glad Jay could help get that little mix-up sorted and have a replacement on its way quickly 🙌😊
It’s also a huge compliment to hear how much the quality stood out to you. Thanks for the lovely feedback, Andrew ✨
Kind regards,
Ida Horsbøl
WoodUpp Customer Experience Team
Brilliant service
Brilliant service, had an issue with one of the panels due to the delivery company damaging it, was sorted within a day.
6 juli 2026
Antwoord van WoodUpp - United Kingdom
Hi Stephen,
Things don’t always go perfectly in transit, but we’re happy we could get this one turned around so quickly 🚚✨
Thanks for your patience and the kind words, Stephen. Glad we could get you back on track!
Kind regards,
Ida Horsbøl
WoodUpp Customer Experience Team
Excellent acoustic boards and lights…
Ordered our acoustic boards and lights from WoodUpp, slight issues initially as one of the lights didn't work, but WoodUpp quickly rectified this, and they look amazing in our new lounge!
6 juli 2026
Antwoord van WoodUpp - United Kingdom
Hi Austin,
So glad we could get that little light issue sorted and have everything shining as it should ✨😊
Sounds like your new lounge has had quite the upgrade. Enjoy it, Austin 🏡
Kind regards,
Ida Horsbøl
WoodUpp Customer Experience Team
Lovely product
Lovely product. Smells of real oak every time I'm in the room as this is what I purchased. Also ordered the hanging knobs and 3 pieces of LED strip. So good. Really happy, great quality. Came well packaged and quicker than I expected, good email update following ordering.
3 juli 2026
Antwoord van WoodUpp - United Kingdom
Hi Angela,
There’s just something special about the smell of real oak 🌳✨ We love that you’re getting the full WoodUpp experience every time you walk into the room.
It sounds like the hangers and LED lights were the perfect finishing touches too. Thank you for the lovely review, enjoy your new space! 😊
Kind regards,
Ida Horsbøl
WoodUpp Customer Experience Team
TV mount
Ordered the TV mount, easy to do, product received quickly and it is fabulous. Thank You
30 juni 2026
Antwoord van WoodUpp - United Kingdom
Hi Karen,
We love hearing that everything was nice and straightforward from ordering to installation 🙌😊
Thanks for the lovely feedback, Karen. Enjoy your new setup 📺🏡
Kind regards,
Ida Horsbøl
WoodUpp Customer Experience Team
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.