Wordtune is great for improving my wring quickly. It helps me rewrite sentences to sound clearer and more natural, and the tone options make it easy to match what I'm trying to say.
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I highly recommend the Wordtune app for anyone looking to improve their writing skills. This app has been a game changer for me in terms of creating clear, concise, and engaging content. The suggestio... Toon meer
Bedrijf heeft geantwoord
Word Tune is a scam! It is impossible to cancel your subscription. They pretend that canceling is easy, but in fact there is no way that I can find to do this. I disputed their $83 charge with my... Toon meer
Bedrijf heeft geantwoord
Life-Changing Tool and Unmatched Support! I cannot fully express how grateful I am for Wordtune. To say this tool changed my life is an understatement—I genuinely cannot live without it now. It has co... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Wordtune is a Generative AI powered platform designed to enhance productivity and creativity in writing. It offers features like content rewriting, AI-driven suggestions, content creation, and summarization. Millions of professionals use Wordtune every day. Try it for free and get things done faster.
Contactgegevens
Shlomo Ibn Gabirol St 124, 451523, Tel Aviv-Yafo, Israël
- help@wordtune.com
- wordtune.com
4,1
Goed
575 reviews
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Heeft 92% van zijn negatieve reviews beantwoord
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Renewing Subscription
I am wondering how you can renew my subscription with a debit card on file that is expired. I no longer want this service and think your policy is absolutely ridiculous that refunds are not provided. I will be passing along to everyone to not use this service.
17 september 2024
Review zonder uitnodiging
Antwoord van Wordtune
Hi Kimberly,
Thank you for sharing with us your experience. We understand that this situation can be frustrating, and we apologize for that.
Kindly note that our plans are recurring, which means they auto-renew at the end of each billing cycle. This is also stated in our Terms of Use (https://www.wordtune.com/terms-of-use) to ensure our users are informed.
Nevertheless, we hope you would allow us to make things right with you.
Someone from our team will contact you and would gladly look into it.
I canceled 1 year ago, My membership was renewed again
My membership was renewed after I canceled one year ago when they tried charging me after cancellation. This makes no sense, I will be reporting them to BBB this is the dirty business they are conducting. I like the product but I stop because they are dirty.
3 september 2024
Review zonder uitnodiging
Antwoord van Wordtune
Hi Sandra,
Thank you for sharing with us your experience. We understand that this situation can be frustrating, and we apologize for that.
Kindly note that our plans are recurring, which means they auto-renew at the end of each billing cycle. This is also stated in our Terms of Use (https://www.wordtune.com/terms-of-use) to ensure our users are informed.
Nevertheless, we hope you would allow us to make things right with you.
Someone from our team will contact you and would gladly look into it.
Helped me withdraw subscription thanks
14 augustus 2024
Review zonder uitnodiging
Antwoord van Wordtune
Hi Jessica!
Thank you for your positive feedback. Wordtune appreciates your kind words and is glad to hear you had a positive experience.
Your feedback serves as a motivation for our team to continue delivering excellent service and maintaining the quality that our customers expect from us.
Hope you have a great day!
Membership renews despite cancellation
Last year, I canceled my Wordtune subscription. Somehow, it was renewed, and the annual plan charge was taken from my bank account. When I checked my account, it appeared that the subscription was not canceled. I am 100 percent sure I canceled it last year and have not used the account since. I canceled it again, but I did not receive a confirmation. The account settings now show it as canceled, but the payment for the entire year has already been taken for premium plan. I can not fine any email address or phone number to contact them. Can someone please help.
11 augustus 2024
Review zonder uitnodiging
Antwoord van Wordtune
Hi Zarah,
Thank you for sharing with us your experience. We understand that this situation can be frustrating, and we apologize for that.
Kindly note that our plans are recurring, which means they auto-renew at the end of each billing cycle. This is also stated in our Terms of Use (https://www.wordtune.com/terms-of-use) to ensure our users are informed. In addition to this, users always have the to option to cancel their subscription through their account page to stop the auto-renewal of their subscription. You may check out this article to know how: https://support.wordtune.com/en/articles/5304438-how-to-cancel-my-wordtune-plus-or-unlimited-subscription
Nevertheless, we'd love to make things right. A team member will be reaching out to you shortly to discuss how we can help.
We are here for you.
As a loyal Wordtune fan and user
As a loyal Wordtune user, I have found this tool to be extremely helpful for both my professional and personal writing ventures. I have consistently renewed my subscription because of how much it helps me (my 2nd year). The customer service team is equally impressive, always available and supportive whenever I require assistance! Bravos!! 🥰
10 augustus 2024
Review zonder uitnodiging
Antwoord van Wordtune
Hi June!
Your feedback is greatly appreciated. It’s our pleasure to hear that Wordtune was able to assist you and help you achieve your goals. That's what we're here for!
We appreciate you, and we're so glad to have you around. Please know that you can always reach out to us (through help@wordtune.com) with any questions or concerns you may have.
Happy writing!
It's a very good software compared to…
It's a very good software compared to Grammarly.
6 augustus 2024
Review zonder uitnodiging
Antwoord van Wordtune
Hi Ajaya,
Thank you for your positive feedback. Wordtune appreciates your kind words and is glad to hear you had a positive experience.
Your feedback serves as a motivation for our team to continue delivering excellent service and maintaining the quality that our customers expect from us.
Hope you have a great day. Happy writing!
Wordtune is a SCAM company that will charge you even after you cancel
I cancelled my Wordtune subscription. I followed the instructions to a T. I never received any info from Wordtune with a receipt for either my subscription or my cancellation. When the next year rolled around Wordtune renewed my subscription - although I had cancelled. They never sent me any paperwork - although they told my credit card company, they had sent me info (receipts) by email - this is absolutely not true. I have never received an email from this company. They also sent the bank info saying I could call customer service 805-203-0659 - this just has "User Busy" when you call at the top of the screen it does not even ring. They also said you can email them - but you only get a BOT - and you go round and round with no real answers or help. You cannot speak with a person no matter what you type. I downloaded the App to see if I could connect with someone that way but because I had cancelled my subscription, I don't have an account anymore. Also, interesting that when they falsely renewed my subscription, they charged me the most expensive one - not the original one I had - what a SCAM this company is. I am not going to let this go. I am contacting the Better Business Bureau, the Attorney General and my State Representative. Companies should not be able to charge your credit card if they do not provide a way for you to speak with them about the charge.
22 juli 2024
Review zonder uitnodiging
Antwoord van Wordtune
Hi Gia,
Thank you so much for letting us know about this. I understand this must be frustrating, and I sincerely apologize for the inconvenience its caused you.
We'd love to make things right. A team member will be reaching out to you shortly to discuss how we can help.
We are here for you.
Using around 3 years and I'm really…
Using around 3 years and I'm really happy about overall service. :)
30 juli 2024
Review zonder uitnodiging
Antwoord van Wordtune
Hi there,
Thank you so much for taking the time to leave this review! This is exactly why we do what we do. We're happy to hear you're enjoying Wordtune.
We appreciate you, and we're so glad to have you around. Please know that you can always reach out to us (through help@wordtune.com) with any questions or concerns you may have.
Happy writing!
Fraud Alert
Fraud Alert! Wordtune is a scam! I subscribed and later canceled, but they still charged my credit card. I had to work with my bank to reverse the charges. Wordtune billed me three times in June alone. This service is a complete fraud! They continue charging even after cancelation. Avoid Wordtune at all costs!
3 juni 2024
Review zonder uitnodiging
Antwoord van Wordtune
Hi there!
I'm so sorry to hear that your were charged even after cancelling your subscription on your end. I know the urgency of this matter, and we look forward to having this resolved as soon as possible!
We got your back and we're here to help. Just keep in mind that our plans are recurring (as stated in our Terms of Use), meaning they auto-renew at the end of each billing cycle.
In line with that, I see that someone from our team has already reached out to you. They'll be happy to assist you with.
Please feel free to reach out to us through our Help Center (https://support.wordtune.com/en/), or through our email (help@wordtune.com). It normally takes us a day to respond. Rest assured, we'll take care of you and your concerns.
We are here for you and look forward to hearing from you.
I am enjoying it
I am enjoying it, there is nothing more to say about it.
10 juli 2024
Review zonder uitnodiging
Antwoord van Wordtune
Hi Furat!
I'm glad to hear you're enjoying Wordtune. This means a lot to us.
Please know that you can always reach out to us through (help@wordtune.com) with any questions or concerns you may have.
Happy writing!
Super helpful staff
Super helpful staff. Great response time. I’ve been using Wordtune for over a year and it’s helped me a lot with my essays and other assignments
3 juli 2024
Review zonder uitnodiging
Antwoord van Wordtune
Hi Courtney!
Thank you for leaving your feedback. We're happy to hear Wordtune has been a great companion on your academic journey! This is exactly why we do what we do.
We appreciate you, and we're so glad to have you around. Please know that you can always reach out to us (through help@wordtune.com) with any questions or concerns you may have.
Happy writing!
Happy writing!
Outstanding Service…
I was completely impressed with the way Ela provided good customer service. Prompt and professional with great team work. The tools Wordtune offers are great for creating high-quality content.
3 juli 2024
Review zonder uitnodiging
Antwoord van Wordtune
Hi Sandy,
Your feedback is greatly appreciated! It’s our pleasure to hear that we were able to assist and help you achieve your goals. That's what we're here for!
Happy writing!
Hi There, My name is Anthony, a postgraduate student in London. Recently, while trying to subscribe to Wordtune, I picked the wrong subscription. This really made me very worried, so I reached out to
Hi There,
My name is Anthony, a postgraduate student in London. Recently, while trying to subscribe to Wordtune, I picked the wrong subscription. This really made me very worried, so I reached out to Wordtune to request help to address my issue. Ela kindly picked this up and acted on it very promptly. I am so grateful because this issue was given prompt attention and was resolved quickly. I recommend Wordtune to everyone.
29 juni 2024
Review zonder uitnodiging
Antwoord van Wordtune
Hi Anthony!
Thank you so much for taking the time to leave this review! We're so glad to hear Ela was able to help you out quickly and efficiently. We understand these situations can be stressful, and we appreciate your kind words about her prompt attention.
We're always happy to help our postgraduate students! Wordtune is a great tool for anyone looking to elevate their writing, and we're glad to have you on board.
If you have any questions in the future, please don't hesitate to reach out! Happy writing!
Best AI tool for writing.
I am PhD student, I am using this tool since October 2023. Now i am addict of this tool, I feel relax and I can do more work in short time. I really appreciate your efforts. I also recomend my friends to use this tool.
1 oktober 2023
Review zonder uitnodiging
Antwoord van Wordtune
Thank you for leaving your feedback! We're happy to hear Wordtune has been a great companion on your academic journey. This is exactly why we do what we do.
We appreciate you, and we're so glad to have you around. Please know that you can always reach out to us (through help@wordtune.com) with any questions or concerns you may have.
Happy writing!
Excellent tools
I think this software is a perfect tools for all users, especially for the postgraduate students.
My real advice is to use this programe, it will reduce the time of acheving the required tasks.
25 juni 2024
Review zonder uitnodiging
Antwoord van Wordtune
Hi there!
Thank you for your positive review! We're glad to hear that you find Wordtune to be a perfect tool! Your advice to use the program is much appreciated, and we're glad it helps reduce the time needed to achieve your tasks.
Happy writing!
refund request
They deducted 3999.99 EGP for renewal without a confirmation I don’t want this subscription and I want all my money back.
14 juni 2024
Review zonder uitnodiging
Antwoord van Wordtune
Hi there!
I'm so sorry to hear that your subscription renewed without confirmation and a charge was applied to your account. I understand how frustrating this must be, and I completely empathize with your desire to have this resolved.
But don't worry, we got your back and we're here to help. Just keep in mind that our plans are recurring (as stated in our Terms of Use), meaning they auto-renew at the end of each billing cycle.
I see that someone from our team has already reached out to you. They'll be happy to assist you with.
Please know that we're here for you and want to make things right.
This company will rob you and charge…
This company will rob you and charge you after using a free trial. DO NOT ACCEPT their free trial they will stealth charge you. It took me two years to notice they had charged me for a service I never used after the free trial.
Update: Ok so a generic reply atm, my above statement stands. Just because they have said someone will contact me doesn’t mean they will or have done. If they do then I will edit the review accordingly.
20 juni 2024
Review zonder uitnodiging
Antwoord van Wordtune
Hi there,
Thank you so much for letting us know about this. I understand this must be frustrating, and I sincerely apologize for the inconvenience it's caused you. We'd love to make things right. A team member will be reaching out to you shortly to discuss how we can help.
We are here for you.
Excellent Customer Service
I am here to write a review for Ela. I have never seen such a proactive, sensible and empathetic service provider before. I want to thank Ela for understand my situation and resolving my subscription issue with her prompt email replies. Wordtune is a wonderful tool it has improvised a lot and the team takes lot of efforts to add new features.
20 juni 2024
Review zonder uitnodiging
Antwoord van Wordtune
Thank you for your positive feedback! We greatly appreciate your kind words and are thrilled to hear that you had a positive experience with one of our support expert, Ela. Your satisfaction is our top priority, and it is truly rewarding to know that we were able to meet your expectations.
Please know that you can always reach out to us (through help@wordtune.com) with any questions or concerns you may have. We're always here.
Happy writing!
To cancel the service
To cancel the service, there are instructions on the website, but they don't work. You press 'cancel subscription' ten times, and nothing updates on your account. We canceled two years ago, but this year we realized that the cancellation never happened, and we were charged $170 each year. The email we used for the subscription isn't in use much now, so we missed the warning emails about the subscription being reactivated. Today, I am trying to cancel again, and the same story—nothing happens following the instructions on the website.
18 juni 2024
Review zonder uitnodiging
I forgot to unsubscribe on time (I…
I forgot to unsubscribe on time (I unsubscribed because I don't write in English often. I found the paraphrasing feature of Wordtune amazing.). Their support team not only helped me unsubscribe but tried their best to understand my need and experience. Their earnesty is absolutely impressive.
10 juni 2024
Review zonder uitnodiging
Antwoord van Wordtune
Hi there!
We're so sorry to hear you went through the trouble of unsubscribing! We understand that Wordtune might not be needed every day, especially if you're working primarily in another language. We're thrilled to hear you found the paraphrasing feature amazing, though!
While Wordtune's core writing and paraphrasing features currently focus on English output, we do offer translation support for several languages. This allows you to input text in Spanish, Mandarin, Arabic, Hindi, Korean, Hebrew, Russian, German, French or Portuguese, and we will translate it to English before working our magic on the phrasing.
If your writing needs ever shift back to English, or if you find yourself working in any of these supported languages, we'd be delighted to have you back! Our support team is always happy to help with any questions or concerns.
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