World Holiday Vibes Reviews 

Marshall was really excellent IV never had such a good experience in booking a trip tbh

I worked with Logan Sharp - World class Customer service, knowledge and experience from start to finish! Very professional and courteous. Answered all of my questions promptly. Was very patient with me as I needed to make changes and updates. Great value wonderful Service - I highly recommend. The level of detail provided in all of their booking services is extraordinary. Well designed easy to use customer interface.

I have been travelling with World Holiday Vibes for the past 5 years and have always had the best experiences.

I regularly recommend this agency to my friends, colleagues, and customers at work because of their excellent service.

Joseph, who is currently helping us plan our next trip to Peru, has been amazing. He is very professional, always ready to support us, and quick to answer any questions or concerns we have.

He is also very kind and polite. Joseph, please keep up the great work!

Thank you.

Marshall has been great to us so far in planning trip to Japan. He’s been so patient with us in terms of dates, working together find a decent priced hotel. Communicating well. Will book again for another south east Asia trip next year.

I booked my multi destination holiday last summer with Harry and was delighted with the attention to detail and prompt responses received.
However, I am now in Halong Bay and my transfer from Hanoi didn’t turn up and I had to make the three hour journey myself. The company’s WhatsApp chat and telephone did not respond to my help requests. Today’s excursion have said that there is no booking. Again, I have tried to contact Joe who now deals with my holiday but he doesn’t respond to my emails, WhatsApp chats or calls. It has left me very concerned as we are due to move on again tomorrow and I’ve no idea if the transfer will turn up.
All in all by the end of my holiday I had three excursions that didn’t happen out of six and one transfer that didn’t turn up. I have emailed the company and hope that they can put this right.
I have been home now over a week and had no response to my email. I followed it up with another email and still no response. They have been refunded money for trips that I didn’t receive. I will wait one more week then sadly will have to take legal advice. Very, very dissatisfied and disappointed in this company. They rang me whilst on holiday and said they would refund me but are ignoring me now. Very unprofessional company.
Still waiting for refund for excursions I’ve paid for and not received. They have apologised and said they will get the money back but I’ve had nothing. I’m now following up with my bank who are investigating the company.
Be very careful booking with this company.

Joseph has been amazing! So patient and understanding. Highly recommend!

I originally connected with Finn after coming across beautiful photos of oceanfront beaches in Hawaii while planning a special trip for my husband’s birthday next year—and I’m so glad I did. From the very beginning, Finn was exceptionally professional, kind, and attentive. He guided me through every detail with care and efficiency, making the entire process seamless and stress-free.
What truly stood out was his willingness to accommodate my needs by setting up a convenient monthly payment plan, allowing me to comfortably work toward paying off the trip. His level of service and genuine dedication exceeded my expectations.
I highly recommend Finn to anyone looking for a knowledgeable and reliable travel professional. I will absolutely be booking with him again in the years to come. Thank you, Finn, for your outstanding service, generosity, and attention to detail!

Joseph was helpful and tailored my itinerarys for our holiday, even when I changed minds about destination

Excellent service booking was easy, thanks to max , I’m not very good with technology but max got me through it with professional ease hopefully the holiday is as good as

Joseph was great, very helpful. Super quick with responses

Tried to get best price for accomadion only, my server Joeseph was absolutly brilliant he really did try his best to get the best deal and extremly patient with me, any future destinations i am going to to i will try workd holiday vibes first and hopefully Joeseph serves me, many thanks,
Neil

Joseph replied very quickly and was efficient. Helped me set up plans for a holiday.

I would strongly advise anyone to avoid World Holiday Vibes and book with a reputable alternative.

My experience with this company, particularly dealing with Joe and their “head office,” has been extremely frustrating from start to finish. After booking my holiday last year, I received my initial confirmation — and since then, I have not received a single email or any proactive communication, despite my case still being open.

Communication has been poor throughout, and I was repeatedly given incorrect and misleading information over the phone. I was told the matter had been escalated multiple times, yet there has been no meaningful follow-up or resolution.

To make matters worse, my flight was cancelled, yet I have still not received a refund, and my case remains unresolved. Instead of handling the situation fairly and in line with UK regulations, they have continued to delay, deflect responsibility, and avoid resolving the issue.

I have effectively been left in a position where they are refusing to issue a refund and expecting me to proceed under completely unreasonable circumstances, rather than acknowledging their obligations.

What’s even more concerning is that this does not appear to be an isolated issue. There are multiple other reviews from customers reporting similar problems, particularly around refunds being refused. This reflects a clear pattern in how the company operates and their attitude towards customers.

If something goes wrong, do not expect accountability or support. Based on my experience, you may have to escalate matters significantly just to be treated fairly.

Avoid the stress and book with a company that actually communicates, takes responsibility, and complies with UK consumer protection laws.

Edit: 30/03/2026
Chased up head office following my emails last week.

Still not heard back or received a single email from head office or Joe regarding my holiday. No update received on the holiday, or an official cancellation email, not even an email with options on what I can do.

They responded to my review straight away but they don’t respond to any email and don’t send customers any updates or anything. Once they take your money you’re on your own.

Would 100% avoid this company at all costs. They’ll probably respond to my review saying they’re looking into it. But I’ve not had one email from them to say that. Shows just how they operate. Will update further as thins proceed.

Joseph was our contact for what we all agreed was an experience of a lifetime… service excellent, the whole trip seamlessly coordinated with taxi collections to and from airports and hotels etc. The hotel locations were amazing and our team especially loved our Penang resort hotel the PARKROYAL…plush beyond belief.

Joseph was always there, checking up on us to make sure all was ok.

World Holiday Vibes is an excellent company and Joseph really made a dream come true.

Joseph was very helpful and ensured we got the best deal. I’d recommend.

⭐⭐⭐⭐⭐ Outstanding Service for planning my 45th Birthday Milestone Trip 2026

I had an amazing experience working with Logan while planning my 45th birthday milestone vacation to Ubud Bali, Kuta Bali, and Gili Island. This trip is a very special celebration for me, and Logan handled the entire planning process with professionalism, patience, and great attention to detail.

Although planning an international trip can take time, Logan remained responsive, supportive, and committed to making sure everything came together perfectly. His communication and dedication made the experience smooth and stress-free.

I truly appreciate the time and effort Logan put into helping me create such a meaningful birthday celebration. His level of service did not go unnoticed.

I highly recommend Logan to anyone looking to plan a vacation or special occasion trip. I will absolutely be referring others in the future. Thank you again for helping bring my 45th birthday Bali trip to life! ✨✈️🌴

I was researching on our vacation to Italy this June and came across this company Holiday Vibes on Facebook. Alex Blake responded in a very timely manner and was always there to walk me through. He searched for the cheapest ticket that he could find and give me a lot of options to choose from. I love his professionalism and service and he deserved a big round of applause for making our vacation possible even on a tight budget. Thank you Alex Blake. Our booking was customized and I'm happy for the price. I'll come back to give a review as far as our experience in that vacation. Great job Alex and thank you. You really care for your client and I'm a happy customer!

Joseph was really helpful and found the perfect holiday

Joseph makes my experience great every time. ❤️ he is such a lovely person and really wants to do the best for his clients. Nothing is to much work or to bigger ask. I have asked him to make so many changes and he has done as I've asked and got me the perfect dream holiday I want. He always checks in with me to see how I am....now that's what I call, excellent customer service....he goes above and beyond. If your using World Holiday Vibes and you get Joseph as your dedicated agent, you will be in great hands.

Joseph was very helpful with booking my first holiday he ran me through the process with patience and politely guided me through the steps of having an amazing possible holiday. Thanks Joseph