24PetWatch Reviews 

I tried contacting support over a simple issue.

But I couldn't contact a human and instead encountered impassable automated sales pitches. Now every time I try to call I'm blocked.

My dog went missing on may 14th 2025. I hung flyers and walked the street looking for him. He was microchipped and registered through 24petwatch. he had gotten lost back in August of 2021 and within a few hours I got an email from 24petwatch and call from the animal shelter that had him. From this experience I knew once he was found I would get an email and phone call. On the 17th of May I made sure all my contact information was accurate and I submitted a lost pet form. Every day I check their website to see if any one had scanned his chip or contacted 24petwatch. On July 27th I found that 24petwatch had reregistered his chip to someone else. After calling cops, because my dog was now stolen, and animal control I was told that Chewie had been picked up by the shelter on the 15th of May his chip scanned and 24petwatch notified. 24petwatch never told me, they did in 2021 but not this time. Chewie was held in foster care for 3 weeks to see if I was going to claim him. I never knew this because 24petwatch never told me he was found and waiting at the shelter. After 3 weeks he was put up for adoption and adopted the next day. He was my best friend, my road dog and I can never see or talk to him again. The shelter called the new owner and explained what happened and asked if they would be willing to give him back to me they said no. I don't think 24petwatch should go out of its way for me but could you at least do the same job you did in 2021 and send me an automated email.

Absolutely disgraceful.

When my dog was a puppy, I paid $40/month. That slowly crept up to $150 as she aged — fine, expected. Then 24PetWatch was acquired, and my premium jumped to $273. I called to understand why. The rep gave me zero useful info and refused to escalate me to a manager.

Now, without warning, it’s $514/month after tax. For a 12-year-old dog. I’ve never submitted a significant claim. She’s healthy. This is pure price-gouging — exploit the love people have for their pets and hope they won’t cancel.

You should be ashamed of this model. I’m out

Customer service is not great. I am unhappy with the service. All I wanted to do was delete the account because I already registered with pet link the company I prefer I don’t like 24 pet watch because they refuse to help me and they try to charge a ridiculous amount for the registration lifetime thing. Don’t use this company if you can avoid it. I accidentally clicked the link that the rescue use for the site but they don’t personally use this company. They use a different company and that’s a whole different thing.

If I could give 0 stars, I would. This company uses horrible, enraging tactics to get out of paying very legitimate claims. They also greatly increase monthly fees on older pets; likely to avoid covering costs incurred my older pets. Avoid at all cost.

BEWARE of the extra services they sneak charge you. They literally added $40 for 2 months and the first month they reversed it and then re-charged us... i never signed up for anything additional then the $119 lifetime microchip membership and claimed i should've gotten emails from some 3rd party to cancel which obviously went to my junk mail....

Lifetime membership states one time fee. No mention of 19.95/month charge when registering. Purposefully misleading on what fees will be charged.

I Try Not To Review Places But This Place Is Nothing But A Ripoff And A Huge Scam. When I Got My Cat In 2023 I Was Told About This Junk From The Rescue Where I Got My Cat. They Fed Me A Bunch Of Lines Which I Was Dumb To Believe Sadly, It Resulted In Me Buying The "Lifetime Protection" This Is Now 2025, They Have Not Once Responded To Any Emails I Sent, They Never Did Send My Cat's ID Tags They Claimed Would Be Sent. Essentially Theyve Done Nothing Except Take My Money

We've had a great experience with 24PetWatch! Our dog came from a rescue with their Lifetime Protection Membership (reunion assistance if he's lost) and a complimentary year of pet insurance, which we decided to keep. We're so glad we did. He's the sweetest pup but has had more vet visits than we'd ever expected. He's only 4, but has had frequent ear infections and several minor injuries (he plays a bit too hard sometimes). Most recently, he was hospitalized for pancreatitis, and having pet insurance was a huge relief. We were reimbursed within days. It made a stressful situation so much easier, not having to worry about the vet cost. Highly recommend!

I registered one of my cats with 24PetWatch in May, 2024 and paid $100.00. My cat NEVER made it into their system - there is no record of her when I logon to my account.

I have tried many times to contact them, but I never receive a response to phone calls or emails. Based on what I read here I'm not the only person they are ignoring. At this point if I lost this cat I don't think the chip would help at all. These chips are good on paper, but in practice I think they are just a way to relieve people of their hard earned cash.

Where do I even start? I have tried so many times to contact them about various issues - replying to emails, website contact forms, Facebook (posting and messaging), and have NEVER EVER EVER gotten a response! I clicked on links in emails, links on their website, even tried to see if I could report a pet as lost or found (which gave me an ERROR page!), and nothing. Completely USELESS. Avoid at all costs!!!

Exactly what all the other 1 and 2 star reviews say. Adopted dog from Humane Society and then tried to transfer ownership information, got "technical" problem online so had to call and got this awful high pressure sales pitch including scare tactics (pay or your dog will never be found!) and "offer only available right now" bs. All friendly at first then almost hostile when I refused to pay the high priced fees for 6 months protection or lifetime membership of $265 (but, but, but there's a free blanket 🙄). Totally scammy and should be banned by rescue groups and investigated by BBB.

We had our dog spayed and chipped yesterday. The vet clinic made a mistake and put the wrong address on the chip. They told us all we had to do was email and they'd fix it. I emailed them and they are saying I need "proof of ownership" or a letter from my "old address" since we "moved" we didn't move!!! This was never our address! It was a simple mistake. We just got this puppy and we got her from a breeder so all we have is the papers saying she's a golden our names aren't on it or our address, and the shots for the puppy were all done at free shot clinics so I don't have anything of that sort either. It shouldn't be this hard! They should be able to see this microchip was just brand new yesterday and easily able to be fixed. Now if my dog goes missing she is going to be returned somewhere else. Not happy at all.

Be careful and READ reviews! Our adult adopted cat was microchipped by her shelter. The company that chipped her was acquired by 24PetWatch, who are scammers. To register her online (associating her microchip number with my name and contact info) the agent on the phone said we had to pay, contrary to what we were told by the shelter. The man I first spoke to was extremely tense and put a lot of pressure on me to pay for a special plan. After doing more research and speaking to THREE other agents, one told the truth: your pet is covered and you can register her for free. FOR FREE! Do not allow them to con you. The other things are all add-ons.

When someone stole one of my dogs and registered it with 24petwatch, I gave them information where the microchip chip originated and that it was sold to HuntersCreekRetrievers .com. They refused to assist me in recovering my $20,000 Trained Service Dog. This is a company that needs to seriously readdress their policies and procedures.

This company is super deceptive. They offer free tracking services with their pet microchips. But when you go on their website to register the chip they only offer plans that start at $50. I called their customer service and was told I had to put a paid plan in the cart and then I could remove it after I finish the process. Not the case. It took me over an hour messing around online before I gave up. Then it took three phone calls with more sales pitches before I could get all my dog's relevant information correct. And my phone number correct. I have an account that allows you to edit the information but key information is greyed out so you have to call and get another sales pitch to get it corrected. They don't exist to help animals. The microchips they supply only exist as a marketing ploy to try to get you to pay hundreds for other products they sell. This microchip was implanted by a city animal shelter, but in other circumstances I would never do business with this company. If you have a choice, don't pick them.

We have been with this company for over 10 years and recently cancelled our pet insurance.
For years they had been increasing our premiums. For the recent year, they increased it over 50%. When contacted, they had no reasonable nor acceptable explanations for the insane price increase.
Upon calling around other companies, they quoted less than 1/2 the price of 24PetWatch.
Very disappointed with the rapid & high premium increases given our long tenure with the company.

In my opinion you are better off staying away from this company, since they know how to get your money and how to avoid paying your claims. Any claims on Pre-exisiting conditions are never paid. Even if you take the additional "wellness"cover, there are so many instances where this too, they refuse to pay. Also there is the deductible, which means that most times your claim will not be paid. Most people wont have to take their pets to the vet more than once a year, So guess what, they get your premium but your claim is not paid because of the deductible.
So what I have done is to open a savings account and set up a monthly transfer to it, which you can use if and when you need Veterinary services

Submitting a claim was easy and they responded quickly

My neighbor took in a stray cat. He had a 24petwatch microchip. The company tried to contact the original owner, and there was no response. They said my neighbor could transfer ownership after 5 days. Unfortunately, she put off doing that, and a few months later the cat ended up being taken by a deceitful "friend" of hers, then dropped off somewhere out in the country. We reported this to the police and 24petwatch. We tried to transfer my neighbor's name as the owner and me as a secondary contact. 24petwatch refused. They said the original owner (the one who doesn't want him and ignores repeated phone calls), will remain the contact for the chip because the cat is lost. It makes no sense, and it means there is little chance for recovering the cat. It would be better if he had no microchip at all. 24petwatch is worthless!!