24PetWatch Reviews 

One of my cats passed last year and they gave me such a hard time.
My current policy for my cat states 62.21, but I realized that the they've been taking over $65 from my bank each month. I just got off the phone and was told that I lost my discount because I only have one cat but they forgot to let me know. My new policy is up over 50 percent to $98!!!! I just cancelled my policy. It's absolutely disgusting

Prompt review and payment for dog's surgical claim. Funds received within the same week as the claim was submitted.

Bought their expensive "lifetime guaranteed" collars for my dogs. Soon after them wearing the collars the ID information began to chip off. Contacted them to request a replacement and was told it'll take 4 to 6 weeks, 6 weeks came and went no collar. Contacted again, "oh so sorry we'll order again". This has been going for a year with the same canned sorry message every 6 weeks. I am fearful that should my dog get lost I'll get the same lousy service. If you get a choice DON'T USE THESE CLOWNS.

They reported to me immediately after he was scanned when found and returned within an hour after missing.
Customer service was very helpful and considerate to the situation.

OUR EXPERIENCE WAS FINDING A WONDERFUL DOG AND TRYING TO TRACK THE OWNER AFTER TAKING HER TO THE VET TO IDENTIFY IF SHE WAS CHIPPED.

THIS SERVICE WAS USELESS TO SAY THE LEAST. NO PHONE SUPPORT AT 6:30 PM TO 8:00 PM CST WAS AVAILABLE. CONTINUOUS ATTEMPTS WERE MADE BY SEVERAL PEOPLE, INCLUDING THE ANIMAL CLINIC, DURING THIS DURATION. THE WEBSITE IS EQUALLY USELESS TO SUBMIT A FOUND ANIMAL REPORT. THIS ATTEMPT WAS MADE THROUGHOUT THE SAME DURATION OF TIME WITH AN IPHONE 14 PRO MAX, UTILIZING SAFARI AND GOOGLE CHROME. THEIR SUBPAR WEB TO PHONE CONVERSION APPEARS TO NOT HAVE THE ABILITY TO ACTUALLY SUBMIT, IT SIMPLY LOOPS CONTINUOUSLY AFTER YOU CONFIRM YOUR NOT A ROBOT. 🙄 BTW, AS AN EXAMPLE OF THE STUPIDITY OF THEIR WEBSITE… WHY WOULD IT BE DESIGNED TO ASK FOR THE DOG’S NAME IF A PERSON SIMPLY FOUND THE DOG? HOW THE F*** WOULD WE KNOW THE DOG’S NAME IF THE CHIP DOESN’T PROVIDE THAT INFORMATION TO THE VET?

THIS SERVICE APPEARS TO BE A SCAM!

I WOULD NOT RECOMMEND THIS COMPANY TO MY WORSE ENEMY REGARDING A PET!

A DOG COLLAR WITH A BELL WOULD BE FAR MORE BENEFICIAL THAN THIS SERVICE.

YES, I COPIED AND PASTED THIS REVIEW FROM MY OWN GOOGLE REVIEW.

I just hung up from a 17 minute phone call that was mostly high pressure to sign me up for their $199 program fee. I went to log into my account, said my email was not registered. I went to register my account and it said my email was already registered and if I was having issues logging in to call their number provided. The agent at first was very kind, apologized for the tech error and was helpful. She even updated my contact information, she then went on to explain the plans and told me I would be required to select one in order for her microchip to be active? I asked she has had this microchip for 4 years? Are you telling me if I do not pay you $199 right now you will deactivate her microchip? She explained it needed to be processed over the phone. When I told her I will talk with our vet first to see what plan they think is best she stated "they are going to tell you them same thing". I told her I would not be purchasing anything today I need to speak with my vet and my husband and she said "okay well when can I call you back to finish your transaction?" And continued to pressure me to set up a call back with her. Obviously they pay their employees on commission. Throughout the call she called me the wrong name, my pet the wrong name and gender. I plan on getting a new microchip company after this experience and do not recommed them to anyone. We did not select them initially as our dog is a rescue and the rescue selected this microchip for her prior to us adopting her. I will also be reaching out to the rescue she is from to let them know our experience. They are a multi-state rescue with 4 different locations and it is a shame to think how many people have been deceived by 24Petwatch. I believe the "tech error" is just to get people to call in and try to pressure them into a service and deceive them to think their microchip will not work unless you pay them a $199 fee. BUYER BEWARE!

I called to register my newly adopted cat’s microchip to me, a free service I was told to do upon adoption, because their webpage just kept loading and the customer service agent turned out to be a sales representative! She made it sound like in order to complete the registration change it would be mandatory to purchase a “protection plan” starting at $50/yr, $100 lifetime, or $200 “Lifetime Plus” I asked to think about it and they provided their phone extension along with a comment that they can provide $10 off if I make the sale through them. They barely even explained what support these plans provide for a lost pet so you have less time to think on it and they can make a quick uninformed sale. I didn’t ask to be sold one or even inquired about one. All I asked was for my cats microchip to be registered to my name. If you move or change phone numbers in the future you must pay a fee or purchase a protection plan to do so. Total scam as other companies offer the same protection plans for free or a smaller $20 lifetime fee. DO NOT BUY ANYTHING FROM THEM. WOULD NOT RECOMMEND.

This compnay is a total waste of time and oney. They DO NOT really check or find your "Dog" or "puppy" is a simple deive that does all the job. Compnay not good.