I wish other on line shopping was as pleasant as it is with 5poundstuff.Nice items of good quality at remarkably low prices.Excellent communication and very fast no messing delivery.What more could on... Toon meer
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Not the first shopping with them but same problem. Parcel is delivered in partially ripped boxes! Sometimes put together or enlarged by adding extra pieces from different boxes or gaps are covered in... Toon meer
Bedrijf heeft geantwoord
Great website with not only a large selection of items, but also at incredible prices too. I was delighted with my purchase and loved everything. Just one pair of jeans too big and I emailed Ol... Toon meer
I was a first time buyer and I ordered 4 white polo tops and two unfortunately come with marks on. I emailed the customer email address and received a response very quickly that asked if I wanted a re... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
5poundstuff is your online shopping destination for latest fashion clothing and accessories at bargain prices. We firmly believe that exceptional quality shouldn’t cost the earth. We take great pride in offering thousands of customers the items they love for less, with absolutely no compromise on quality or style. We source the world to bring you everything you could possibly imagine, for amazingly low prices. We pride ourselves in offering exceptional customer quality and staying one step ahead of trends, meaning you can get the look you love for less. Because we work immensely hard to frequently bring you the best for less, our website is updated on a daily basis to ensure it is continuously stocked with hidden gems you won’t be able to resist getting your hands on. Keep your eyes peeled on our social media platforms and check our site daily for announcements on our latest arrivals.
Contactgegevens
Ronald Gorton Center, Castlemere Street, OL11 3SW, Rochdale, Verenigd Koninkrijk
- 01706355490
- info@5poundstuff.com
- www.5poundstuff.com
4,1
Goed
8K reviews
Heeft 81% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
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Quality stuff prompt delivery10/10
24 september 2025
No free rrturns, clothes sizes are off.
Their sizes are messed up. I paid £6.39 for postage you'd expect free returns right. Don't think so, spent another £5 for return. 11.39 for postage and return for cheaply made clothes, poor quality and wrong size. Wrong towel sent, trunks small, jogging bottoms and hoodie too long, sleeve hanging off and trousers for my son who normally wears this size from M&S so that's the sizes I ordered and it was completely off. I would avoid this place, they have no empathy. Especially if your struggling and children grow up fast, you want to get them something, but come on no free return, clothes awfully sizes and made, the communication via email didn't head anywhere, Olive refused prepaid returns. I would never buy from here again, as a disabled single parent on benefit. They made my life hell, I had to post outside. I have told all my friends and family, warned everyone I DONT RECOMMEND!
16 september 2025
Review zonder uitnodiging
Antwoord van 5poundstuff.com
Hi,
We’re truly sorry to hear about your recent experience and the disappointment caused with your order. We take feedback like this very seriously, as we want all of our customers to feel confident and happy shopping with us.
While our sizing is based on the information provided by our suppliers, we understand that variations can sometimes occur and this can be very frustrating. Regarding returns, our policy is clearly stated on the website, but we do appreciate that paying for postage can feel discouraging, especially if items don’t meet expectations.
We would like the opportunity to look into this further for you, including the wrong towel sent, and see if we can resolve this in a way that’s fair. Please contact our customer care team with your order details, so we can assist you directly.
We value all our customers and are always working to improve both product quality and service. Your feedback has been passed to our team for review, and we’re sorry again that your experience was not as it should have been.
Best Regards
I love receiving my order from you
I love receiving my order from you , everything is great value for money beautiful design and colour are excellent. I've ordered quite a few times and dont buy anywhere else now.
25 augustus 2025
Great website
Great website, excellent items at discounted price,easy to order and very speedy delivery
25 augustus 2025
Great price and fast delivery.
25 augustus 2025
No confirmation of delivery 😢 item left…
No confirmation of delivery 😢 item left somewhere can't find it
25 augustus 2025
Antwoord van 5poundstuff.com
Hi,
We're truly sorry for the trouble with your delivery—it sounds so frustrating to have it lost in transit with no confirmation. We've already processed a full refund for your order. If you could share the tracking number with us, we'll dig deeper to ensure this doesn't happen again. Thank you for your patience, and please let us know how else we can assist.
Best Regards
Great clothes and great customer support
Great clothes for a great price. And when there was a problem with my order I reached out and it was all sorted within 24 hours. Customer service was prompt and courteous. Highly recommend.
20 augustus 2025
Review zonder uitnodiging
I ordered 7 t shirts size 2xl and when…
I ordered 7 t shirts size 2xl and when they arrived one of the t-shirts was xl , when i complained they wanted to see photographic evidence which I sent them then they asked if I wanted a refund of 50% of one t-shirt, I said I prefer to have a t-shirt sent , the next thing I knew they made a refund to my card which I didn't want , will never use this company again !!!!!!!!
20 augustus 2025
Review zonder uitnodiging
Antwoord van 5poundstuff.com
Hi,
We’re deeply sorry for the mix-up with your order of seven 2XL t-shirts, where one arrived as an XL, and for the frustration caused by processing a refund when you preferred a replacement. We’ve already refunded the full amount for the affected t-shirt. We’re investigating to ensure this doesn’t happen again and truly appreciate your patience. Please let us know how we can further assist you.
Best Regards
Excellent service
Excellent service
Excellent value for money. I would highly recommend
28 juli 2025
5 shirts for £15 you can’t complain do…
5 shirts for £15 you can’t complain do for a holiday .
25 juli 2025
Great Value
Quickly and safely Delivered.
Great Quality & Appearance.
Highly RECOMMEND SHOPPING WITH 5poundstuff.com.
Exceptionally Fantastic Range of
Products!
24 juni 2025
Ok but not wonderful
Ok but not wonderful. Tops had a musty smell, which is still there despite washing and using scent boosters and fabric container.
23 juni 2025
Review zonder uitnodiging
Antwoord van 5poundstuff.com
Thank you so much for your honest feedback. I’m very sorry to hear that the tops arrived with a musty smell and that washing hasn’t helped. This is certainly not the experience I want for my customers.
I’d like to make it right for you—would you be open to a replacement or a full refund? Please let me know what works best, and I’ll take care of it right away.
Thank you again for bringing this to my attention. Your satisfaction is very important to me.
Terrible customer service after all items not recieved!
Ordered 3 shorts and only 2 was delivered, with NO contact or info regarding the other not sent. After msging to find out where the other one was I was only then told that it was out of stock!. I was told to pick another one. I chose one, which only cost £1.49 more than the original one I ordered. I was told to PayPal this an then the ordered will be dispatched- after sending payment it still wasn't sent and I was told the info will be sent to a relevant department and they will handle as soon as possible! This is absolutely ridiculous and pathetic all for £1.49. Terrible customer service. This was a fault on their part an they couldn't just waver the 1.49 more and send it to me, instead make a long procedure after i already PAID in the first place. A fault of theirs should be covered by them. Talk about a great way to lose customers!
28 mei 2025
Review zonder uitnodiging
Antwoord van 5poundstuff.com
Hi,
We sincerely apologize for the inconvenience caused. While £1.49 may seem small, we follow standard procedures to ensure accuracy, and we clearly fell short in this instance. To make things right, we've already dispatched your replacement item to your address - you should receive it shortly. Your feedback is invaluable, and we're reviewing our processes to prevent similar issues in future. Thank you for your patience and understanding as we work to improve our service.
Best Regards
Antwoord van 5poundstuff.com
Hi,
Thank you for bringing this issue to our attention. We sincerely apologize for the incorrect sizes and the duplicate shirts in your order—this is certainly not the level of service we aim to provide.
To make this right, we’d be happy to offer a replacement with the correct sizes, issue a refund. Please reply with your order number and the correct sizes needed, and we’ll handle this immediately.
We appreciate your patience and understanding, and we’re here to ensure you’re completely satisfied. Feel free to reach out directly at for faster assistance.
Kind Regards
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