I wish other on line shopping was as pleasant as it is with 5poundstuff.Nice items of good quality at remarkably low prices.Excellent communication and very fast no messing delivery.What more could on... Toon meer
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Not the first shopping with them but same problem. Parcel is delivered in partially ripped boxes! Sometimes put together or enlarged by adding extra pieces from different boxes or gaps are covered in... Toon meer
Bedrijf heeft geantwoord
Great website with not only a large selection of items, but also at incredible prices too. I was delighted with my purchase and loved everything. Just one pair of jeans too big and I emailed Ol... Toon meer
I was a first time buyer and I ordered 4 white polo tops and two unfortunately come with marks on. I emailed the customer email address and received a response very quickly that asked if I wanted a re... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
5poundstuff is your online shopping destination for latest fashion clothing and accessories at bargain prices. We firmly believe that exceptional quality shouldn’t cost the earth. We take great pride in offering thousands of customers the items they love for less, with absolutely no compromise on quality or style. We source the world to bring you everything you could possibly imagine, for amazingly low prices. We pride ourselves in offering exceptional customer quality and staying one step ahead of trends, meaning you can get the look you love for less. Because we work immensely hard to frequently bring you the best for less, our website is updated on a daily basis to ensure it is continuously stocked with hidden gems you won’t be able to resist getting your hands on. Keep your eyes peeled on our social media platforms and check our site daily for announcements on our latest arrivals.
Contactgegevens
Ronald Gorton Center, Castlemere Street, OL11 3SW, Rochdale, Verenigd Koninkrijk
- 01706355490
- info@5poundstuff.com
- www.5poundstuff.com
4,1
Goed
8K reviews
Heeft 81% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
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Every thing was fine thank you
24 februari 2025
Unhappy
Purchased just 2 hoodies in the same colour and received 1 right and 1 wrong colour. 1 royal blue and 1 red which I didn't order.
The garments also smell damp/fusty
Really disappointed as these were supposed to be for an order for a customer.
28 februari 2025
Review zonder uitnodiging
Antwoord van 5poundstuff.com
Dear valued customer,
We apologize sincerely for the issues with your recent order. Receiving the wrong color and experiencing unpleasant odors is unacceptable, and we're truly sorry for the disappointment and inconvenience caused, especially since these hoodies were intended for a customer of yours.
We take situations like this seriously and would like to make things right. Could you please provide us with your order number and a photo of the incorrect item and the packaging? This will help us investigate the matter further and take corrective action.
In the meantime, we'd like to offer you a replacement order with the correct items, shipped promptly, and a prepaid return label to send back the incorrect item. If you'd prefer a refund instead, please let us know.
Your satisfaction is our top priority, and we appreciate your feedback. We'll do our best to prevent such errors in the future.
Thank you for your patience and understanding.
Best regards,
They sent the wrong size
They sent the wrong size. Then you have to take time out to go to the post office to get a label printed to send it back. Will not be buying from them again.
26 januari 2025
Antwoord van 5poundstuff.com
Hi,
Thank you for sharing your experience with us. We sincerely apologize for the inconvenience you encountered with your recent order. Receiving the wrong size can be frustrating, and we understand the additional effort required to return the item.
At 5poundstuff.com, we strive to make shopping with us as seamless as possible, and we're sorry to hear that we fell short in this instance. To improve our service, we’d love to work with you directly to resolve this issue and explore how we can make things right.
Please contact our customer service team at info@5poundstuff.com, and we’ll assist you with the return process to minimize any inconvenience. We are committed to ensuring our customers are satisfied with their purchases and hope to have the opportunity to serve you better in the future.
Thank you for giving us the chance to address your concerns.
Best regards,
Ordered 2 no hoodies for work
Ordered 2 no hoodies for work. I expected cheap ones . Was very surprised when opening the package. Lovely and warm. Will definitely use again.
2 februari 2025
Review zonder uitnodiging
Antwoord van 5poundstuff.com
Dear,
Thank you so much for your kind words and for choosing 5poundstuff.com! We’re thrilled to hear that you were pleasantly surprised by the quality of the hoodies and that they met your expectations.
It’s wonderful to know that you found them lovely and warm, and we’re delighted that you plan to shop with us again. Your satisfaction is our top priority, and your feedback motivates us to continue providing great value and service to our customers.
If you have any questions or need assistance with future orders, please don't hesitate to reach out to us We look forward to serving you again soon!
Warm regards,
Great website with exceptional service from Oliver…
Great website with not only a large selection of items, but also at incredible prices too.
I was delighted with my purchase and loved everything.
Just one pair of jeans too big and I emailed Oliver at 5poundstuff explaining how I was disabled and rarely go out. Obviously it is extremely difficult for me to get there and back to a post office when I neither drive or cannot go out alone.
He immediately emailed me back to say not to worry as they have issued a refund.
How rare these days to get a customer service member to go above and beyond
Superb service and a huge thank you to Oliver.
29 januari 2025
Review zonder uitnodiging
Super Easy to use website
Easy to order from, fleece hoodie jacket arrived very fast, decent quality and very very warm, my son loves it.
27 december 2024
Items received were great and problem…
Items received were great and problem rectified immediately, thanks
27 december 2024
Order..
Good quality mens straight jeans came on 31st December 2024. They fit good too. Low price too only £8.99 including delivery.
31 december 2024
Review zonder uitnodiging
Antwoord van 5poundstuff.com
Hi
That's fantastic! We're thrilled to hear that the men's straight jeans fit well and exceeded your expectations, especially at such an affordable price! Thank you for sharing your positive experience with us. We're looking forward to serving you again in the future!
Great value
Great value, speedy delivery, very surprised at the quality for the price.
Slight problem with my order but the customer service was fantastic 👍
12 december 2024
Review zonder uitnodiging
Antwoord van 5poundstuff.com
Hi
Thank you so much for taking the time to share your feedback! We're thrilled to hear that you were pleasantly surprised by the quality of our products and that our customer service team was able to resolve the issue with your order quickly and efficiently.
We appreciate your kind words and are glad that we could meet your expectations. We're constantly striving to improve our products and services, and feedback like yours helps us to do just that.
Thank you again for your business, and we look forward to serving you in the future!
Kind Regards
Reply to 5 pound stuff
5P141916 this is my customer reference as you have turned off the replys. Not good at all.
21 november 2024
Review zonder uitnodiging
Antwoord van 5poundstuff.com
Hi
We apologize for the confusion. There are no restrictions on our replies, and we're here to help. Regarding your order (5P141916), we'd like to resolve the issue. Please return the incorrect item, and we'll provide a full refund. We'll send you a return shipping label and instructions via email.
Kind Regards
PLEASE AVOID!
PLEASE AVOID!
I purchased some clothing back back in September and only now has the issue been resolved.
Initially when processing my return, No return label was provided and all the information I was given was the return address so I paid £5.70 through Evri to get the package returned and upon arrival, the item was not accepted and it went to a Evri-store less than a 2 minute walk from the delivery address.
When I informed the company that this was the case, they told me they will not collect the item and I will have to either pick it up myself and deliver it or contact Evri and go from there.
Once I contacted Evri, they informed me where the parcel was located and it needed to be collected. I asked once again if this could be collected but they would not collect the parcel under any circumstances.
In the end (after 2 months) I still have not had a refund and my parcel has now gone missing according to Evri but I would guess it's still at that store.
If you are someone whom may return an item due to any reason, PLEASE AVOID 5POUNDSTUFF, THERE IS A REASON THEY ARE CHEAP!
30 september 2024
Review zonder uitnodiging
Antwoord van 5poundstuff.com
Dear Mark,
Thank you for sharing your experience with us. We are truly sorry for the miscommunication and inconvenience you faced during the return process. As a budget company operating with low margins, we currently do not have the capability to collect returns from collection points due to having limited resources, and we understand how frustrating this has been for you.
We completely agree that this should have been communicated more clearly from the start, and we are taking your feedback seriously to improve our processes and avoid similar issues in the future.
We want to assure you that a full refund for your order has now been issued. Once again, we apologize for the trouble caused and appreciate your understanding.
If you have any further concerns, please don’t hesitate to reach out to our customer support team.
Kind regards,
Best avoided
Ordered a tracksuit and thermals, wish I hadn't. The thermals were way too small. If I had sized up from medium to extra large, I might have been able to get them on but that is debatable. The tracksuit wasn't quite as bad but I would still need to size up. There was nothing in the description to say these were not true to size. I was going to reorder in the larger sizes but seeing as Customer Services have told me that I would have to pay the return postal charges, I will gladly take my business elsewhere.
15 november 2024
Review zonder uitnodiging
Antwoord van 5poundstuff.com
Hi
Thank you for sharing your experience with us. We are truly sorry to hear that the sizing of the products did not meet your expectations and that our return policy was not what you anticipated.
We strive to provide clear and accurate sizing information on all our products and are reviewing your feedback to see how we can improve. It's important to us that our customers feel confident in their purchases, and we apologize for any frustration you've encountered.
Regarding the return process, we understand your concerns, and we are always looking for ways to make returning items as easy as possible. Please reach out to us directly with your order details, and we'll do our best to find a satisfactory solution for you.
We value your feedback and hope we can earn your trust back in the future.
Kind regards,
I was a first time buyer and I ordered…
I was a first time buyer and I ordered 4 white polo tops and two unfortunately come with marks on. I emailed the customer email address and received a response very quickly that asked if I wanted a replacement or a percentage refund. Due to an event they were being used for, I asked for the percentage refund and this was sorted straight away. Okay, there were issues, however the way the company dealt with it, Oliver particularly, to me, was very good! This is why I have given 5 stars for 5pound. I would purchase from them again!
31 oktober 2024
Review zonder uitnodiging
Antwoord van 5poundstuff.com
Hi
Thank you so much for sharing your honest feedback! We apologize again for the issue with your order and appreciate your kind words about how we handled the situation.
We're thrilled to hear that Oliver provided you with excellent customer service and that we were able to resolve the issue to your satisfaction. Your satisfaction is our top priority, and we're glad that we could meet your expectations.
We appreciate your loyalty and look forward to serving you again in the future! Thank you for choosing us, and we're glad that you'll be purchasing from us again.
Best regards,
NOT WHAT I ORDERED
My pack of ten t shirts was advertised as 10 different coloured shirts. I received a total of 5 colours and apart from 1 white one they were all colours not shown in your advert. Very unacceptable and unlikely to order again.
24 september 2024
Antwoord van 5poundstuff.com
Hi
Thank you for reaching out to us regarding your recent order. I apologize for the inconvenience and disappointment caused by receiving t-shirts that did not match the advertised colors.
We strive to accurately represent our products and it seems we have fallen short in this case. Please contact our customer service team with your order details, and we will work to make things right, whether that means sending the correct items or providing another suitable resolution.
Your feedback is crucial in helping us improve our services and ensure a better experience for all customers. We hope to have the opportunity to regain your trust and serve you better in the future.
Sincerely,
Don't buy from these it absolutely…
Don't buy from these it absolutely stinks bought two sets of shirts 17.99 each 1 set absolutely stunk house made me feel sick asked for refund no free returns policy cost me 2 postage and packing to get here and 8.39 to send back total postage 16.39 so only get half money back it's their fault shirts smell treated with chemicals
11 september 2024
Review zonder uitnodiging
Antwoord van 5poundstuff.com
Hi
We apologize sincerely for the issue you experienced with your order. We understand how frustrating it must be to receive products that have a strong odor, and we're truly sorry that our shirts caused you discomfort.
We take all complaints seriously and would like to make things right. We're willing to provide a full refund for the affected items, including the cost of return shipping. Please let us have your order number so we may process the refund.
Regarding our returns policy, we apologize for any inconvenience it may have caused. We'll take your feedback into consideration to improve our policies and procedures.
Thank you for bringing this issue to our attention. We value your feedback and appreciate the opportunity to serve you better in the future.
Best regards
Very good communication with the…
Very good communication with the supplier,just a little problem with the sizes ,was offered a refund but decided to keep the the tops instead,but yes very happy with communication
25 augustus 2024
Antwoord van 5poundstuff.com
Hi
Thank you for sharing your feedback! We're glad to hear that our communication met your expectations and that we were able to offer a solution to the issue with the sizes.
Sorry again that the tops didn't quite fit as expected. We appreciate your decision to keep them and hope you'll still get good use out of them.
We're constantly working to improve our sizing and fit, and your feedback helps us to do better. If you have any other questions or concerns, please don't hesitate to reach out.
Thank you for your understanding, and we're glad we could turn a potentially negative experience into a positive one!
Love everything
The quality of the jeans where great for it price and I had issues with the delivery , it was resolved in no time so thank you
25 augustus 2024
Antwoord van 5poundstuff.com
Hi
We're delighted to hear that you were satisfied with the quality of the jeans, especially considering the price point. We understand that delivery issues can be frustrating, and we appreciate your patience while we resolved the problem. Your feedback helps us improve our services, so thank you for sharing it.
Kind Regards
Really smooth purchase of branded…
Really smooth purchase of branded seconds hooded blankets. Arrived swiftly with good communication along the way.
25 augustus 2024
Antwoord van 5poundstuff.com
Thank you so much for your kind words! We're thrilled you're happy with your hooded blanket and the smooth purchase experience. We appreciate your business!
Didn't receive everything but poor quality anyway
The quality of the clothes was so bad that I couldn't even be bothered to complain when they sent me only 1 of 2 items ordered. Straight in the bin and obviously poor that they got the order wrong.
24 augustus 2024
Review zonder uitnodiging
Antwoord van 5poundstuff.com
Hi
Thank you for letting us know about your recent experience. I sincerely apologize for both the quality issues you encountered and the mistake in your order fulfillment.
It’s disappointing to hear that your experience with our products and service was unsatisfactory, and we regret any inconvenience this has caused you. We strive to ensure all items meet our quality standards and that orders are fulfilled accurately.
Please reach out to our customer service team with your order details, so we can address the missing item and discuss how we can improve your experience with us. We value your feedback and appreciate the opportunity to make things right.
Thank you for bringing this to our attention.
Kind regards,
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