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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

I wish other on line shopping was as pleasant as it is with 5poundstuff.Nice items of good quality at remarkably low prices.Excellent communication and very fast no messing delivery.What more could on... Toon meer

Beoordeeld met 3 van de 5 sterren

Not the first shopping with them but same problem. Parcel is delivered in partially ripped boxes! Sometimes put together or enlarged by adding extra pieces from different boxes or gaps are covered in... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Great website with not only a large selection of items, but also at incredible prices too. I was delighted with my purchase and loved everything. Just one pair of jeans too big and I emailed Ol... Toon meer

Beoordeeld met 5 van de 5 sterren

I was a first time buyer and I ordered 4 white polo tops and two unfortunately come with marks on. I emailed the customer email address and received a response very quickly that asked if I wanted a re... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Prijsvechter
  2. Bouwwinkel
  3. Herenmode
  4. Damesmodewinkel

Geschreven door het bedrijf

5poundstuff is your online shopping destination for latest fashion clothing and accessories at bargain prices. We firmly believe that exceptional quality shouldn’t cost the earth. We take great pride in offering thousands of customers the items they love for less, with absolutely no compromise on quality or style. We source the world to bring you everything you could possibly imagine, for amazingly low prices. We pride ourselves in offering exceptional customer quality and staying one step ahead of trends, meaning you can get the look you love for less. Because we work immensely hard to frequently bring you the best for less, our website is updated on a daily basis to ensure it is continuously stocked with hidden gems you won’t be able to resist getting your hands on. Keep your eyes peeled on our social media platforms and check our site daily for announcements on our latest arrivals.


Contactgegevens

4,1

Goed

TrustScore 4 uit 5

8K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Heeft 81% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 2 weken

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Beoordeeld met 5 van de 5 sterren

i have seen a few negative review on…

i have seen a few negative review on here about problems with the order and problems getting it sorted, but i wanted to put your minds at rest. my order arrived in reasonalble time and yes there was a couple of items that were missing, however i rang the number on the website and spoke to a lovely genleman who took all the information from me and said he would go and check it out, he rang me back within about 2 hours saying all the missing items were in stock and he would send them out and today, again in a reasonable timescale the missing items arrived. so i dont know why people are saying negatives. Thanks you for your help

1 augustus 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Ordered a xl xmas jumper

Ordered a xl xmas jumper. Received a medium without being given the chance of a refund or informed of this. Now there is a bit of difference from a medium to extra large.Told to print out a label then got to post office as no paperwork sent with items.Very difficult when i work 8am-6pm.Not the first time wrong items have arrived but let them go. Will not use this site again.Terrible service

13 juli 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

NEVER AGAIN- DON'T BE TRAPPED BY

NEVER AGAIN - AN AWFUL EXPERIENCE.
It's the first time I tried this company but NEVER AGAIN
Please, don't be fooled and trapped by their low prices because:
1/ Their sizes are wrong. I am a L size but I ordered for an XL size. Unbelievably, barely covered me.
2/ Their quality is extremely poor.
3/ The WORST return policy. I had to pay for the returning item. The item was returned in 3 days.
For 11 days they hadn't notified me - though promised so. When I strongly complained, ONLY after that they notified me and promised to refund me but...they PARTIALLY refunded me. I threatened them to take legal action and ONLY then they fully refunded me.
Totally unreliable - AVOID THEM

22 mei 2024
Review zonder uitnodiging
Logo 5poundstuff.com

Antwoord van 5poundstuff.com

Dear,
Thank you for taking the time to share your experience with us. I'm truly sorry to hear that your first interaction with our company was disappointing and frustrating.
We take customer feedback seriously, and it is regrettable that we fell short in several areas, including sizing, product quality, and our return process. We are continuously working to improve these aspects to ensure a better experience for all our customers.

I understand the frustration with the return process and the delay in communication. This is not the level of service we aim to provide, and I apologize for any stress this may have caused. If there are any outstanding issues or if there is anything more we can do to resolve your concerns, please reach out to our customer service team.
Your feedback is invaluable, and we appreciate you bringing these issues to our attention. We hope to have the opportunity to regain your trust in the future.
Sincerely,

Beoordeeld met 4 van de 5 sterren

Quality of the clothing I ordered is…

Quality of the clothing I ordered is very good and fits true to size. Came at a great price too. The only downside is that it took 15 days to be delivered, I've had stuff from overseas in less than that. That wouldn't put me off ordering again though, now that I have an idea what to expect

24 april 2024
Beoordeeld met 5 van de 5 sterren

Impressed

I had never heard of this site before - checked it had reviews
Ordered a hoodie - clear dispatch emails and arrived in 3 days
Perfect 👌🏻

27 april 2024
Review zonder uitnodiging
Beoordeeld met 2 van de 5 sterren

First time I have ordered

First time I have ordered
Jumper stitching coming away and a hole in it very poor quality clothes
Also sent me the wrong gloves
Won't be ordering again

13 april 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Terrible service, never ordering again.

I ordered a size 14 Jean trousers but got a size 16, i also ordered 2 size six jeans( blue and black ) for my daughter but got just the blue. This isn’t the first time this has happened with my order from 5poundstuff but this is the the last

25 maart 2024

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