A2Dominion Group Reviews 

Every time i leave a bad review it goes missing. Ill keep doingnit dont worry...I have been told i will get to shower the 20th october i am a woman with toilet issues i cant be soiled and not wash. They had 6 months and i come back and look. Nothing! Jacob fuad helen the list goes on terrible awful people that are ok with disabled women not washing. I have even been electeicuted they also destroyed babies ashes disgusting people no care at all

Absolutely disgraceful – avoid A2Dominion at all costs!

If I could give zero stars, I would. A2Dominion is an absolute disgrace of a housing association. Constant issues with broken lifts, no hot water, faulty security doors, poor cleaning, fly infestations and endless maintenance failures.

Residents are expected to pay extortionate service charges for services that are either poorly delivered or seemingly nonexistent. Complaints are ignored, accountability is nonexistent, and getting anything resolved is like banging your head against a brick wall.

The fact that they think offering £50 compensation for ongoing failures is acceptable is insulting.

They are quick enough to demand money but nowhere to be seen when residents need help. The level of incompetence and disregard for residents is shocking.

An absolute shambles of an organisation. A2Dominion should be ashamed of how it treats the people living in its properties.

5 days response, 3days response, 2 days response and yet nothing !!!
My goodness what sort of company are they to be dealing with. Just don't go there. Customer Service is appalling.

I have just received a nearly £900 for additional service charges which I firmly believe are for another block. A2 not only completely lack in ethics but also appear to now be operating fraudulently. I will be taking them to a tribunal shortly as the service charge this year was nearly £4000.00. Appalling company

I was thinking of staircasing for a house which I have already paid 50%.
As it is very difficult to get anybody on the phone at A2 dominion..i finally decided to send an email directly to the department which deals with staircasing. Now it's over six weeks and there is no response. Nothing.
Does this housing association even exist??
I have been with them for 20+ years and I am truly disappointed ..Don't ever expect any response from them..Don't know even what to say😡

If I could zero stars I honestly would. As a property management company they refuse to fix a leaking roof that’s directly above our bedroom where our baby sleeps …. We’ve been suffering with black mold because of this for well over a year or more. They continually send over random people to the property which is illegal. There’s just no words left apart from the fact that we might need to take them to court. The customer service is absolutely shocking. One side of the company has no clue what the other is doing and it’s just all a mess I have no clue how they have any customers left

This company is nothing short of appalling. There has been consistent problems since day one. Things have just continued to get worse. They show a lack of care and responsibility to their residents. They don't have any respect towards the people that live in their homes. They are absolutely happy to break laws, not meet health and safety standards. Leave homes to rot outside of buildings to crumble and not do anything about it. Since the very beginning alarm bells started to ring, I spent the first few months of living in the property on the phone weekly chasing repairs on standard things that should have been done before moving in. No intercom system working television socket hanging out the wall plug sockets not screwed into the wall properly. A bathroom that was rotting that had unfortunately all been disguised with paint until I moved in and started using it. It very quickly became apparent that there was an outstanding issue that had been ongoing for a long time that they failed to acknowledge and fix before I moved in. These things that should have been sorted reasonably quickly took months. With the first visit that was done by them within 2 months of moving in, we raised the issues that were very apparent had been a problem before I moved in. We were told just the way it is and there's not much that can be done. A bathroom should not be covered in black mould within 2 months of somebody moving in there should not be a dissolving wall behind a toilet. Then you are told there's not much you can do about that. What should have happened is oh that's a big problem that will eventually fall off. Let's take the toilet off, fix the wall, check what the problem is and put the toilet back in to make sure it is safe but no. Instead, the way this company handle things is you must consistently fight and explain your issues and consistently evidence things that they will then lose because they don't want responsibility of it.
You have to get numerous letters written and different professionals involved in order to get somewhere, but that's not without them turning round and telling you that actually they've decided against it despite it being a health and safety hazard. If you're lucky, they'll sort it out within the 6 years of you living in the property. But of course only do a partial job because they can't be bothered and don't care enough to fix the issue completely. They would rather spend money on getting a cowboy company to come out and give things a go that need fixing than actually get somebody who is qualified to do those things and spend the money once and get it done properly so that the tenants are happy. They would rather waste their time paying out three times as much to have a job done repeatedly. It's now illegal to have mould in properties. When it's been reported they don't care. They have lost numerous amounts of paperwork which has personal details on them. They have lost many, many emails and pieces of information that have been sent to them which comes under GDPR. They've been challenged on this and they state that they really don't know where those things are and there is very little care. Where your personal information ends up. We've had issues with the electrics and been told that when a plug socket has made a popping or banging noise that is the plug sockets settling in. Plug sockets are not supposed to bang and pop. They do not make settling in noises. That indicates that there is something incredibly wrong. When somebody did come out and look at it, the new plug socket that had been installed had not been done correctly and this seems to be a repeat issue with everything. It is never done correctly the first time and if you are not incredibly cautious and alert about the things that have been done and keeping an eye on them for a period of time, things can get incredibly dangerous. We've had drain overflows because the drains were not built correctly. Neither properly assessed causing sewage flooding inside the home on several occasions. Had numerous leaks that have been ignored for a long period of time despite asking for plumbers to come and look at them and it to be somebody who is qualified to look at these sorts of things The same people get sent out consistently then when it is eventually looked at by somebody who is qualified to do so they say oh, this has been like this for months because the first few people didn't do it correctly, therefore causing more damage. We've had front doors fitted witching off fire safe. We've had pieces of the roof crumbling and falling off. We have had communal front doors broken for many many months and not dealt with correctly. This company will dodge any responsibility they possibly can is willing to put your health at risk and absolutely happy to destroy your mental health. Stay well away.

If I could give you half a star i will but I am a person with asd and hdhd do not rent from these landlord my neighbour has infestation of cockroaches and I spent thousands of money staying in air b and b I had to get a solicitor that cost me over £900 these land lords need to be shut down immediately they don’t care about your needs they only want your money i am only 23 years old and I am in such deep depression as now they want to kick me out in 11 days time when the original date was end of next month

​I have been trying to get a basic issue resolved since August 2025, with zero results:
​August 2025: Issue reported.
​Formal Complaint: Escalated to complaints, who set multiple completion deadlines—and missed every single one.
​Ghosted: I haven't heard a single word back since 24 June 2026, despite sending 3 follow-up emails.
​Nearly a year of waiting, broken deadlines, and complete silence. Absolutely disgraceful customer service. Can someone A2DOMINIONS actually step up and fix this?

Update: I have replied to Mark message a while ago providing details on the issue raised last year... Still nothing... Their customers service is still not acknowledging my emails. I have requested a call back from management team last Tuesday - nothing. I have requested another call back from two different people on Monday, so far nothing...

If you are a vulnerable adult or neurodivergent DO NOT expect A2dominion to provide the support that you need.
It seemed extremely promising and like I would receive help from staff with the things I needed to no longer be dependent on my abusive family but for the 7 months living there I received no support. Staff would tell me they can't help with the things I was promised I would get help with and it really affected my mental health having to constantly explain to them my situation and why they should be helping me.
When I first moved in I was told it was supported living but later on I learnt it was actually a hostel which staff denied when I brought it up.
They also will unlock your door and come into your room when you are asleep to do welfare checks, it took me 3 times of telling staff it made me uncomfortable and to please stop until they listened, there was also no understanding from staff when I was being made uncomfortable by a man also living in the building who would watch me and bring up inappropriate topics around me.
When I kept begging for help from them with moving they asked me to sign a property surrender, I also asked to make an official complaint about how I was being treated and I was told I didn't need to as it was previous staff's fault.
If anyone else feels trapped or uncomfortable living in a A2dominion property don't be afraid to speak up or make a complaint, keep a record of everything they say and stay strong, we deserve to feel safe in the place where we live.

Waited an hour on the phone to get through to pyramid plus an still was no answer why do a2 use these people the repairs they do are rubbish

Their profile states: Having a safe and secure place you can call home is one of the most important things in life.

This is the most absurd thing they can write - the building I am currently living in (Filby House) is 100% NOT Safe.

Anyone can walk in from the street and access the floors, despite having "Access Control" in place.
Access control you say - well - the front door has been broken for over 3 years, gets repair and breaks again.
The parking gates have been broken for MONTHS upon months despite repairs, they keep breaking. They are unfit for purpose.
The door to the parking is not locking and anyone can walk in off the street.
The door to the bin shed is literally hanging off of 1 hinge and is a danger to fall on someone

Despite raising complaints about the situation, they don't do anything about it and the building has fallen into a state of disrepair.

Neighbours are utter hypocrites who would rather write an email to make a complaint rather than speak with the person involved and come to an agreement

Keep increasing rent year after year, despite services not being provided.

A2Dominion is essentially what is considered a slumlord.

Lied to by initial property manager stating that the building was private rent only.

You think that mixing Private tenants with Social Housing tenants is a good idea? Well it's NOT - completely different standard of living between the 2 classes.

Constant odour of marijuana coming in from the vents, police, council and landlord don't do anything about it.

A2Dominion = SLUMLORDS

DESTROYED MY BABIES ASHES NO APOLOGY LIES BY FUAD AND MANY MORE

I have a solicitor i have had an intervoew with journalists and will have my traumatic story published soon. They have changed my locks without telling me they refuse to help me get my son to school even though its their fault he isnt going. I nearly got raped as fuad put me in an unsafe flat in a disgusting area that a man was raped near. He has now put me in a half a mil house whilst my mold and rat infested home is left to rot. Mismanagement of poor tax payers money and for what? Three months displaced. Near 600 a week cabs to and from school which means i am now broke as he promised to pay up and he now refuses he hangs up on me and my partner. My sons arm broke its been hell here. He is in my humble opinion a compulsive liar and a bully and has shown me he is a bigotted manipulative moral lacking thief. Evelyn Anthony yohannas fuad preeti the list goes on and on the ceo hes just as bad. The gp had to give me sleeping medication as i am now exhausted and why wouldnt i be. I have a disabled child as well as being disabled myself and they have made us homeless. I can prove EVERYTHING i am saying so please ask me for proof i have plenty. All of my sons toys school clothes ruined. I was offered 50£!!!! To do what with!!! I then am told by the solicitor he has been offer 250 is this a joke? My babies urn was more than that! Its not about the money i just want a home. I have a hysterectomy coming up so imagine how i feel knowing the last and only baby i could ever mother is dead and i cant even scatter the ashes properly as some stuck to the box when the damp mold got on the box. What the actual hell is going on here!!!! I want to be put in a home near his school like i asked for. I swapped for a reason and now this has gone on i wonder what was i thinking. I was warned a2 are rubbish but i gave them my trust and they broke it just like they broke me when my sons ashes were destroyed !!!!! STAY AWAY DO NOT HAVE A2 DEMONION AS A LANDLORD YOU WILL WANT TO LEAVE.

A2Dominion has been extremely disappointing as a social housing provider. Complaints are handled poorly, with residents often receiving little or no meaningful response. Customer service is slow, unhelpful, and fails to address ongoing concerns effectively.

There appears to be a lack of action regarding anti-social behaviour, leaving residents to deal with persistent nuisance and disturbances on their own. Concerns relating to fire safety compliance have also raised serious questions about the organisation's commitment to resident welfare and safety.

Despite these ongoing issues, it is difficult to understand why Hounslow Housing continues to favour and retain A2Dominion as a preferred social housing provider. Residents deserve better standards of management, accountability, and support.

We bought a house with a2 dominion and finally moved in January 2023 after 2 years of delays. During the two year snagging process, we had someone come to look at a pipe three times and we thought it was finally fixed only to have a problem with it again and they said they wouldn’t come this time as it was after the two year period. We also have had a problem with our back door a few times and again the company that fitted it said it was out of the two year period so we have now had to pay for it. The same with our back door to our garage - the lock is jammed and again we have to pay for this ourselves. Our main problem we are also dealing with is paying for our maintenance fee. We weren’t willing to pay for it when we first moved in because the up keep was a disaster. The main road had not been done and the green areas were not maintained. We also have been unable to set up an account where we can view and pay our maintenance fee. We have got in contact with a2 about this several times on the phone, email (which hasn’t been responded to) and via chat function on the website. It still has not been fixed or sorted. We have now had two emails from management with the latest one saying we owe over £1000 in maintenance fee. I have previously responded to this saying I will pay some of it once our account has been sorted out but again there was no reply. I would like a response from someone more senior in the company and to sort out our account and get some compensation for all of this hassle. I shouldn’t have to waste time on the phone/emails to try and set up an account to pay/view our maintenance fee.

This company manages my building and is, without a doubt, the worst, most negligent, and most useless agency I have ever dealt with in London. I genuinely don’t understand how they are still in business.

We have had serious issues since the day we moved in. We have called countless times, sent endless emails, filed formal complaints, and still nothing gets done. All emails are ignored, and nobody takes responsibility or accountability for their own mistakes.

Many of the problems have been ongoing for months with no solution, including thefts caused by their failure to fix a garage door that residents repeatedly reported, a complete lack of cleaning despite us paying for a daily cleaning service, pest infestations, and constant lies since day one. We have not had an intercom in our flat for more than three months because it is broken; we have reported this countless times, but Lemaine Barret has never gotten back to us.

We are literally living surrounded by dirt while paying for a cleaning service that clearly is not being provided. Where is that money going? Because it certainly is not going to cleaners, as nothing gets cleaned.

Lemaine Barret has been, without question, the most useless property manager I have ever dealt with. He is completely unwilling to do his job and has been consistently rude, arrogant, dismissive, shameless and disrespectful throughout. Every interaction feels like an inconvenience to him; he is just too lazy to do his job, unfortunately.

The level of negligence from A2Dominion is unbelievable. I genuinely don’t understand how this company is still operating after reading countless reviews describing the same problems. Clearly, this is not a one-off situation.

The amount of stress, anxiety, frustration, and wasted time they have caused us is beyond words.

This is more of a Pyramid Plus London review, however, Michelle from A2D have informed me that Pyramid Plus London is part of A2D.

They were supposed to attend to replace both elements in my boiler today. The electrician attended at 8:45am for his part in the project. The plumber was meant to turn up between 10am - 10:30am. I then received a call from Pyramid Plus saying that the appointment has to be cancelled and rescheduled as plumber has back issues and is on reduced duties as he returned to work today, so he was initially given a full list of duties and have had to cancel some of his work to accommodate the reduced duties requirement. I am self employed and I don’t get paid for taking time off work, so this is highly inconvenient as I took time off work for this appointment to take place. They should have known that he was returning to work on reduced duties in advance and cancelled this appointment in advance rather than on the day at no notice at all. I am very disappointed and annoyed. If I had the option of going for a different company to do the job, I would have gone for that, but I don’t. Another appointment has been made & a different plumber without back issues and a reduced duties requirement will be attending on the next appointment, so at least that’s some reassurance that the same disappointment wouldn’t happen when I take the day off again.

Someone was murdered by a homeless person in our building and A2Dominion have done nothing to help with security. They are a joke.

The lift has been broken for 50% of the time we have been in the building, no one cares to get things fixed. Even the fire safety guy who came to help with our flat said that A2Dominion are the worst company that he works with

I must admit this is a first for me to give a good review to A2 Dominion after I’ve been a leaseholder with them for more than 10 years, but for the first time I experienced excellent customer service from Calvin customer accounts officer. After basically being ignored by the leasehold team for 4 months about my service charge query, Calvin then came to the rescue and sorted a separate issue I had with the complaints teams about money owed to me by the complaints team after I waited months for a response I never got. Complaints then incorrectly deducted money from my compensation which I had to query with the income team and that came to Calvin as a call back. Calvin called me back the following day which is alien to me for an A2 representative as usually I have to complain before I hear back from anyone, but he called me back and sorted the whole issue with courtesy and kindness. If you want things resolved, go to Calvin because no one else seems to have a clue what they’re doing. Thanks again Calvin

I've been an A2Dominion tenant for 3,5 years now. If I knew this company earlier I would have avoided them. Communication is just ridiculous. I've sent them an email 3 weeks ago...automated message stated they will answer within 5 working days. I contacted them just over a week ago. One of the customer service colleague sent them a fallow-up request. Last Friday I've contacted them again, luckily I've got the same customer service colleague who said they are still within the 5 working days as he sent the email 4days ago? Huhhh??? I don't care when he sent the mail. For my mail they are far outside of the 5 working days. He escalated to his line manager. I'm very curious when they will have time to contact me. Every time I need to chase them and they passing you between departments because nobody knows anything.
According to the reviews I'm not the only one having problems with them. Their regulatory body should look into their operation process and do something about it!!!