I liked the design. It looked really nice on the model. Very disappointed with the quality of fabric as most of aab has become a polyester lover’s heaven. The item I chose was nice design, viscous... Toon meer
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Lees wat reviewers zeggen
I have never had a problem with Aab in terms of refund , and I have returned many items over the years . I can honestly say that Aab has always been consistent and customer service has always been ver... Toon meer
I would really not bother purchasing from Aab. They always take almost a month to give you a refund even though it’s a straight forward refund. They acknowledge receipt of the items straight away- but... Toon meer
What I've been looking for in modest office wear! For those wanting to be both western formal and yet fully covered for discreet and understated elegance ! Absolutely love my first few dresses... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Modesty at the core of every design. We design stylish clothing for women, prioritising modesty with every detail. No revealing slits, low necklines, or sleeveless dresses. Shop confidently with modesty at the heart of our designs.
Contactgegevens
Verenigd Koninkrijk
- +44 (0) 203 823 7768
- admin@aabcollection.com
- www.aabcollection.com
3,6
Gemiddeld
283 reviews
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Aab garments
Been purchasing garments from Aab for years and have always been happy with the service. The garment cuts and fabric can sometimes be a hit or miss when it comes to sizing, as I've found over the years. However, Aab has consistently provided reliable service, which keeps me coming back.
19 juli 2026
Review zonder uitnodiging
Antwoord van Aab
We are truly grateful to hear that our reliable service keeps you coming back to Aab.
We also really appreciate your honest comments regarding fabric and sizing consistency as your comments and opinions help us in our designing process
Thank you
Aab Customer Care Team
First time ordering I’m here 🫶🏼
First time ordering I’m here in the United States and I look forward to receiving my beautiful and creative abaya.! The colors the design is beautiful. Can’t wait to order more.!
14 juli 2026
Review zonder uitnodiging
Antwoord van Aab
We are so glad you are happy with your first order! We are really happy that you love your abaya all the way in the States!
Thank you
Aab Customer Care Team
Antwoord van Aab
We are delighted to hear that your order arrived on time and that you enjoyed being kept updated throughout the delivery process.
Thank you
Aab Customer Care Team
Disappointed ……….
Was really looking forward to getting several leggings in neutral colours
I bought 5 pairs.
Thought at least with them being from modest fashion Aab, they’ll be a non sheer fabric.
Unfortunately I was very disappointed in the thin quality of the fabric. The cut is not great around the groin area. Worst of all the sizes are not accurate. I usually wear XL. Much too small for me. My daughter is a Med-Large
For her too even the XL didn’t fit.
Had such high hopes. The quest for neutral colour leggings continues.
Positive points: Aab’s service is really good. Received my order quickly.
Returns are easy to do.
22 juni 2026
Antwoord van Aab
While we are disappointed to hear that the fit and fabric of our leggings did not meet your expectations, we are truly delighted that you experienced great customer service, quick delivery and an easy returns process.
Your constructive comments regarding the sizing, cut and fabric thickness have been noted and passed along directly to our design and product management teams.
Thank you
Aab Customer Care Team
excellent service and high quality…
excellent service and high quality products. would recommend
22 juni 2026
Antwoord van Aab
We are so glad to hear that you love the quality of our products and had an excellent experience with our customer service team.
Tahnk you
Aab Customer Service Team
Love the quality materials and designs…
Love the quality materials and designs - can’t get better.
8 juli 2026
Review zonder uitnodiging
Antwoord van Aab
We are delighted to hear how much you love our designs and the quality of our fabrics.
Thank you
Aab Customer Care Team
Abaya poor quality
Abaya poor quality, I purchased two. Started bobbling after one wash. Ridiculous for the price paid. Will not shop there again.
8 april 2026
Review zonder uitnodiging
Antwoord van Aab
Thank you for sharing your feedback. We are very sorry to hear about your experience, as we pride ourselves on providing high-quality garments that last.
We wish you had reached out to our customer support team as soon as this occurred so we could have looked into the issue for you right away.
If you would like to discuss this matter further and share your order details with us, please feel free to email our team directly at admin@aabcollection.com.
Thank you
Aab Customer Care Team
I had a great experience shopping with…
I had a great experience shopping with AAB. The website is easy to navigate, with clear product descriptions and high-quality images that make it simple to find what you’re looking for. The checkout process is quick and straightforward, and my order arrived promptly. The products were exactly as described and beautifully packaged. Overall, I’m very impressed with both the website and the service, and I would happily shop with AAB again and always In Shaa Allah.Highly recommended!
22 juni 2026
Antwoord van Aab
We are absolutely thrilled to hear that you had such a seamless shopping experience with us.
We are especially happy to hear that you were pleased with our customer service and knowing that our products met your expectations means alot to us.
Thank you so much for your kind recommendation and continuous support.
Thank you
Aab Customer Care Team
The experience has been great
The experience has been great, however didn't expect to pay for returns.
22 juni 2026
Antwoord van Aab
We are glad to hear that you had a great experience overall.
Regarding return fees, we do state on our website and return portal that a standard return processing fee is deducted from the total refund amount when items are sent back to us.
We try to be as transparent as possible about this policy before an item is returned, but we appreciate your feedback on how this affected your experience.
Thank you
Aab Customer Care Team
Abayas good, hijabs not so good
Lilac chiffon hijab thread purchased for £9 pulled after first wear, threads hanging off. Abaya is nice and good quality but expensive at £120.
28 juni 2026
Review zonder uitnodiging
Antwoord van Aab
Thank you for taking the time to share your review with us. We are delighted to hear that you love the quality and design of your Abaya!
We are very sorry to hear about the issue with your Lilac Chiffon Hijab. Chiffon is a delicate, lightweight fabric, but threads pulling after a single wear certainly is not the experience we want you to have.
Please reach out to our customer care team directly at admin@aabcollection.com with your order number and a quick photo of the hijab.
Thank you
Aab Customer Care Team
Rude customer service
I purchased an abaya and hijab using a discount code that appeared to apply at checkout. However, as soon as I completed the order, I realised the discount had not been applied because the code was only valid for new customers. Had I known that the discount would not be applied, I would not have placed the order.
I contacted Abb immediately, within a minute of placing the order, and asked for the order to be cancelled. The company replied within around 10 minutes but refused to cancel it. Their response was rude and implied that I was being dishonest about the situation rather than trying to resolve the issue.
When the order arrived, I returned it ( nothing was worn ) . Despite returning the items, I did not receive a refund. I contacted the company multiple times over the following months but received little to no meaningful response, with most replies being automated messages.
After waiting approximately two months without a resolution, I had to contact my bank and raise a dispute. I eventually received a refund through my bank, but the entire process took around four months to resolve.
16 juni 2026
Review zonder uitnodiging
Antwoord van Aab
Thank you for sharing your feedback, we take all customer experiences seriously and have thoroughly reviewed the WhatsApp correspondence between you and our Customer Care Team regarding this order to ensure we fully understand what occurred.
We would like to clarify a few key points based on our records:
Order Cancellations:
Our team reviewed your request to cancel immediately and as outlined in our website's FAQs, we are unable to cancel or amend orders once they have been placed. In this instance, your order had already been automatically processed and dispatched to ensure prompt delivery.
Discount Code Eligibility:
The promotion used is strictly reserved for first-time shoppers. Our system verified that this was your second order with us, which is why the discount automatically did not apply at checkout and we communicated this policy to you at the time.
Tone of Communication:
We pride ourselves on maintaining high standards of customer service, upon reviewing the messages sent by our team, we can confirm the matter was handled professionally, objectively and in line with our company policies, we can confirm there was no intent to sound rude or dismissive, though we apologise if the enforcement of our terms felt that way to you.
The Bank Dispute:
Regarding the chargeback, we can confirm the dispute was ultimately resolved in our favour, as a standard refund process had already been initiated on our end once the returned, unworn items were received and processed.
We are truly sorry that your overall experience with us did not live up to your expectations.
Thank you
Aab Customer Care Team
Amazing abayas
10 april 2026
Review zonder uitnodiging
Antwoord van Aab
Thank you so much for the review! we hope you enjoy wearing your amazing abayas!
Aab Customer Care Team
My abayas arrive promptly and I am…
My abayas arrive promptly and I am really impressed with the quality
8 juni 2026
Review zonder uitnodiging
Antwoord van Aab
Thank you for your review! we are glad to hear that your order arrived on time and that you are pleased with the quality.
Thank you
Aab Customer Care Team
Material is ok for premium modal price
Material is ok for premium modal price. It is however very long and wide with alot of fabric so if you struggle with too much fabric then not a good option.
5 juni 2026
Review zonder uitnodiging
Antwoord van Aab
Thank you so much for taking the time to leave us a review! We are really glad to hear that you found the quality of our premium modal fabric to be up to standard.
We also appreciate your honest feedback regarding the length and width of the item.
Our designs often lean toward a more generous, modest and flowing silhouette, but we completely understand that a large amount of fabric might not be the ideal fit for everyone's personal preference or height.
Thank you
Aab Customer Care Team
Standards dropping- sale scams
On numerous occasions, I have purchased multiple sale items, only to later receive a partial dispatch while the remaining items are cancelled and refunded. While I understand that stock availability may occasionally be an issue, this has happened repeatedly and it is becoming very frustrating. It seems like a sale scam.
Got an email explaining the issue that was explained years ago. With technology being soo advanced Aab still have not addressed the issues. It’s really poor. Have shopped with Aab for years and found that the quality of clothing has dropped, however prices have gone up.
Just because Aab have placed a range with John Lewis, Aab still need to maintain the same standards. The product sold online are very different from those found in John Lewis stores- it’s like a different make altogether.
8 juni 2026
Review zonder uitnodiging
Charging customers even if they don’t have stock
On numerous occasions, I have purchased multiple sale items, only to later receive a partial dispatch while the remaining items are cancelled and refunded. While I understand that stock availability may occasionally be an issue, this has happened repeatedly and it is becoming very frustrating. They just taking money from customers without providing the item which is not far from scamming
8 juni 2026
Review zonder uitnodiging
Antwoord van Aab
Thank you for sharing your feedback. To clarify, the events you are referring to is the AAB SAMPLE SALE, which operates on an independent site dedicated exclusively to clearing our sample and one-off stock.
We have clearly stated across all our channels and the website that these items consist of very limited pieces and specific sample sizes.
Due to the immense popularity of these events, we experience an exceptionally high volume of internet traffic. We operate strictly on a first-come, first-served basis, and during peak checkout moments, there can be a micro-second delay in the system updating stock availability when multiple customers buy the same item at once.
While we understand your frustration at missing out on these pieces, we strongly reject the accusation of scamming and find this term offensive. Any item that cannot be fulfilled is automatically and immediately refunded to the customer and we do not keep your money.
We are truly sorry that you have been unlucky in securing your chosen items during these fast-moving events, but the system limitations during high-traffic sales are a reality of high-demand retail, not a scam.
Thank you
Aab Customer Care Team
I was regular customer of aab but from…
I was regular customer of aab but from some time they are just offering poor quality,polyster in everything,prices so high,designs are not like before,its boring stuff now.
Speciality of aab has completely gone,now i dont even bother to visit their website or check emails from them,just wastage of time.
Aab collection plz carry on with your polyster & stupid designs,you have already lost majority of your loyal customers.
8 juni 2026
Review zonder uitnodiging
Antwoord van Aab
Thank you for sharing your feedback with us, we are truly sorry to hear that you feel our recent collections have fallen short of the standards you came to expect from us over the years. As a brand, we always strive to balance contemporary trends with the modesty and premium feel our customers love.
While we have introduced diverse fabrics to accommodate different styles, cuts and price points, we still heavily incorporate premium natural fibers, linen and organic cotton across our main collections.
Your feedback regarding our designs and material choices has been passed on directly to our design and production teams.
If you would like to discuss this further please contact us on admin@aabcollection.com
Thank you
Aab Customer Care Team
You will never get a refund without escalation
UPDATE: it’s shocking how dishonest you are claiming all other refunds have been on time in my household. Another example: UK185915-> return done in the first week of August 2025, no refund until the escalation form was sent on September 03, 2025. Refund issued immediately on September 04.
This clearly shows a pattern of mismanagement where refunds need to be chased. Not a one-off. If from approx. 8 orders we have had in our household 2 did not receive refunds without escalation, that’s 25% failure rate which is very concerning.
REVIEW: Refund process is heavily mismanaged. Either it is a deliberate tactic in a hope that customers will forget about due refunds or it is a pure neglect and continuous process failures. Me and my family members have not got refunds within 10 working days unless we escalate. A latest example- placed an order at the beginning of May and returned all of it. The return was received by AAB on May 08 and an acknowledgement email sent on the same day. I am writing this review on June 5, and, as expected a refund is nowhere to be seen. AAB- please do not waste your time and write a sleazy response claiming one-off or human error and whatnot. This happens every single time and is also highlighted in other reviews. Enough is enough and this will now be reported to Trading Standards. Order UK1100999
8 mei 2026
Review zonder uitnodiging
Antwoord van Aab
Thank you for bringing your concerns to our attention. We take all feedback regarding our return timelines seriously and sincerely apologize for the delay you experienced with your recent return for order UK1100999.
We completely understand your frustration regarding the wait, and we can confirm that your refund has now been fully processed.
However, we must firmly reject the assertion that delays are a deliberate tactic or a result of ongoing mismanagement. Following your review, we thoroughly investigated the order history across the multiple accounts associated with your household. Our system records show that all previous returns from these accounts were processed and refunded within our standard stated timelines.
While we regret that this specific transaction fell outside of that window, it is an exception rather than our standard practice. We appreciate your patience while we resolved this for you.
Aab Customer Care Team
Not at all "durable" materials "that last for years"
Not at all "durable" materials "that last for years". You are joking! The material of my bej trousers (Pakistan made) became transparent, worn, with holes at stiches over 3 months intermittent wearing! It never happened before!
No response from the Company!
2 februari 2026
Review zonder uitnodiging
Antwoord van Aab
We apologise for the issues with your trousers and for the delay in communication. Quality and durable materials are incredibly important to us and we are disappointed to hear we missed the mark here.
We can confirm that we have not received any emails or direct messages from yourself regarding this matter.
We want to resolve this for you as quickly as possible, please contact us directly at admin@aabcollection.com with your order details so we can assist you immediately.
Thank you
Aab Customer Care Team
Excellent customer service and…
Excellent customer service and selection of sizes/lengths that are not offered by other companies.
16 oktober 2025
Review zonder uitnodiging
Antwoord van Aab
Thank you so much for your review! We pride ourselves on providing exceptional customer service and a unique range of sizes and lengths to ensure the perfect fit.
Aab Customer Care Team
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