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Abel & Cole Reviews 14.720

TrustScore 4.5 uit 5

4,6

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Great fruit and veg which is organic, fresh and natural. Packaging is sustainably produced and all reused and recycled. They also pop in some nice gifts from time to time and offer a tempting range... Toon meer

Beoordeeld met 5 van de 5 sterren

We started using Abel & Cole as we found supermarket fruit and veg wasn't that great. We now get a delivery every Tuesday. Our delivery driver is super lovely. We can see via the app what items are du... Toon meer

Beoordeeld met 3 van de 5 sterren

Had kale in the box three times now and it is either yellowing on arrival or on the following day. Same with the peppers which went soggy within 2 days. Shame as I enjoy the system and its flexibility... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Although not currently a customer (I was many moons ago!) I wanted to point out a job well done. Recently we've had a tonne of roadworks on my street making it difficult to deliver packages. My... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Supermarkt
  2. Boodschappenbezorgdienst
  3. Kruidenier
  4. Biologische kruidenier
  5. Biologische winkel

Geschreven door het bedrijf

At Abel & Cole, we’ve trailblazed sustainable shopping since 1988 – doing food right from day one. What started with selling organic potatoes door to door has grown into a network of trailblazing farmers, sustainability experts and dedicated shoppers who all share the same passion for the planet. For over 35 years, we’ve delivered delicious, planet-friendly food, drink and more to homes across the UK. When our shoppers unbox their delivery, they can trust that it’s filled with top-quality groceries. Like high-welfare meat from award-winning farms. Responsibly caught, MCS-rated fish. Artisanal bread from family-run bakeries. And farm-fresh fruit & veg grown as nature intended. All ethically sourced from growers and makers who put the planet first and sustainably delivered in our returnable, reusable boxes. We’re proud to have built long-standing relationships with our farmers. We commit to paying our growers fairly, never squeezing them for profit and planning our boxes around their seasonal harvests. That means our iconic Fruit & Veg Boxes are always filled with the freshest, organic crops – grown sustainably with zero artificial pesticides. And for every Fruit & Veg Box we deliver, we donate fresh fruit & veg to fight food poverty through our One Box: One Portion charity initiative. We go the extra mile to make every shop sustainable for our customers. We say no to pointless plastic – that’s why there’s 77% less plastic in our Fruit & Veg Boxes than the same items from some of the biggest supermarkets. Our growing Club Zero collection gives shoppers over 100 zero-waste refills to choose from, slimming their bins even more. And as part of our Packaging Promise, we’ll always take back anything that can’t be recycled at home. Even collecting our customers’ flexi-plastics from any shop through our Plastic Pick-Up Service.

Abel & Cole

Geschreven door het bedrijf

Zero pointless plastic
Our Packaging Promise is to help you slim your bin. That means we only use packaging if it genuinely serves a purpose, like preventing food waste. We also make sure you can reuse, recycle, or return it to us for a sustainable end of life – so you don’t have to send anything from our deliveries to landfill.
Zero air miles
We source as much as possible from the UK to help keep food miles and carbon emissions as low as possible. For anything that can’t be sourced or grown in the UK, we have a zero airfreight policy in place.
Farmers paid fairly
Being fair on price means that we can help offer our farmers security – it’s important that they can make a profit, so they can reinvest it and continue to farm. As a proud Real Living Wage employer, we’re also committed to paying a fair price to our farmers to allow them to then pay a fair wage to their teams.

No Quibble Guarantee

No Quibble Guarantee

We’re so proud of what goes into our boxes. That’s why we have a no quibble guarantee. If any items are missing, incorrect or aren’t up to our usual high standards, we’ll credit our shoppers’ Abel & Cole account. They just need to speak with our friendly, award-winning Customer Care Team on 03452 62 62 62 or at organics@abelandcole.co.uk

Contactgegevens

4,6

Uitstekend

TrustScore 4.5 uit 5

15K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Beoordeeld met 5 van de 5 sterren

Great fruit and veg which is organic

Great fruit and veg which is organic, fresh and natural.
Packaging is sustainably produced and all reused and recycled.
They also pop in some nice gifts from time to time and offer a tempting range of fruit and veg, some of which you may never have tried before.

17 april 2026
Beoordeeld met 1 van de 5 sterren

Rotten meat and bad customer service

Mouldy food, missing items, meat that stinks of rot, two day expiry dates, obnoxious customer service from Alfie & Rosko

This company is unreliable having been with them for 15 years cuts and efficiency changes means you are essentially buying items that in a supermarket would be in the yellow sticker isle in a bid to offload poor product at inflated cost

When this company started it was fantastic, the past 18 months has been pathetic

13 april 2026
Review zonder uitnodiging
Logo Abel & Cole

Antwoord van Abel & Cole

Hi there,

Thank you for taking the time to share your feedback, and I’m truly sorry to hear about your recent experience. It’s disappointing to hear that the quality of your orders and the level of service you received hasn't met your expectations recently, especially after supporting us for so many years.

We're really keen to put things right for you and a member of our management team will be reaching out shortly to help further with this. 

Best,

*Corina
.

Beoordeeld met 5 van de 5 sterren

Fresh produce always

Fresh produce always. Love the quality and variety in our fruit and veg boxes. We have been eating better and more veg now so win win.

16 april 2026
Beoordeeld met 5 van de 5 sterren

Lots of variety of items

I started shopping here after having a bad experience with riverford who were constantly having items missing from my order and reciepe kits plus other issues . Iv placed 3 orders with able and cole and I have to say so far I am very happy with them. They have a large variety of different things to choose from from food to household items and even flowers and plants. The items are always well packaged and fresh . The other thing I like about them are they also have very unique and unusual products for example charcoal sourdough bread which id never heard of before so it's been nice to buy and try different things . I also contacted customer services about something and the lady I spoke to was very lovely and helpful. Able and cole also gave me a free item with my first and second order and even sent me a free tea towel in my third order as well as discounts off fruit and veg boxes . I do like a free gift i hope this continues . So far so good I hope I continue to have a good experience with them .

21 april 2026
Beoordeeld met 3 van de 5 sterren

Vegetables do not last long enough for us

Had kale in the box three times now and it is either yellowing on arrival or on the following day. Same with the peppers which went soggy within 2 days. Shame as I enjoy the system and its flexibility but some vegetables pass before we have time to eat them.

13 april 2026
Logo Abel & Cole

Antwoord van Abel & Cole

Hey there,

Thanks for taking the time to leave a review. I'm really sorry to hear about the disappointing quality of produce you've received a few times.

We pride ourselves on delivering the very best organic fruit and veg, so everything should be arriving in great condition, ready for you to enjoy. It's disappointing to hear this hasn't been the case, and I've personally passed on the feedback to the relevant teams here.

We wouldn't want you to pay for anything you weren't able to enjoy, so I've put this right for you and have sent you an email with all the detail.

Best,

Mariaa

Beoordeeld met 5 van de 5 sterren

Appreciation for your driver, John

Although not currently a customer (I was many moons ago!) I wanted to point out a job well done.

Recently we've had a tonne of roadworks on my street making it difficult to deliver packages. My experience with other (generic) delivery companies has been sub-par. The driver marks the product as delivered (although it hasn't been) and then you're forced to reorder or get a refund. Quite infuriating.

Your driver John, in Reading this morning, didn't do that. He parked in a safe location a short distance from the home he was delivering to, navigated the roadworks and ensured the products were safely delivered.

I really like to see a person deliver outstanding customer service, so please do give John his well-deserved accolades!

20 april 2026
Review zonder uitnodiging
Logo Abel & Cole

Antwoord van Abel & Cole

Hi there,

Thank you so much for taking the time to share your appreciation. It's truly heartwarming to hear such kind words about your driver John, and we couldn't agree more. Going the extra mile (quite literally, in this case!) to navigate the roadworks and ensure a safe delivery is exactly the kind of dedication we're proud of. We'll make sure your kind words are passed — I'm sure it will mean a great deal.

We're also delighted to hear that you've had a positive experience, even as a passerby! If you're considering ordering from us again, we'd love to welcome you back. 

Have a wonderful rest of your day!

Best,

*Corina

Beoordeeld met 5 van de 5 sterren

Faultless

Does exactly what it says on the tin , , , or the packet . . . or the box . . . or the jar. In a word, 'faultless'.

10 april 2026
Beoordeeld met 5 van de 5 sterren

It is so easy to order

It is so easy to order, the offers are great as they give the opportunity to try out new vegan foods, the food and drinks are of an excellent quality and the driver is always on time and very friendly.

14 april 2026
Beoordeeld met 5 van de 5 sterren

High quality flexible fruit and veg to your door.

We started using Abel & Cole as we found supermarket fruit and veg wasn't that great. We now get a delivery every Tuesday. Our delivery driver is super lovely. We can see via the app what items are due and switch out anything we don't like or need. We've eaten a few things we wouldn't normally purchase.

14 april 2026

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