Bell Reviews 

Antwoord van Bell

Geüpdatet op 8 jun 2026

Hi Paul,
We’re very sorry to hear your BBQ arrived damaged, especially on such an important purchase. Unfortunately, we had not received your original email, but one of our team members has since been in touch directly to arrange a replacement exchange for Friday.

We completely understand your disappointment and appreciate you bringing this to our attention. While damage in transit is rare, we always want to resolve issues as quickly and smoothly as possible when they do occur. We hope the replacement arrives in perfect condition.

Regards, Richard

Update: 8/6/26
Replacement BBQ was delivered on Friday 29th May and the damaged BBQ collected same day. No outstanding queries remain.
Bell Customer Care Team

Antwoord van Bell

Geüpdatet op 18 mei 2026

Hi Mark,

We’re sorry to hear about your experience and completely understand your frustration regarding the delay with Evri.

To clarify the timeline, your order was placed on Wednesday and dispatched the very same day using our advertised 2–3 day delivery service. Tracking information shows that a delivery attempt was made on Saturday, and a further attempt was due to take place today (Monday).

You first contacted us on Friday to chase the delivery, and again on Sunday before leaving this review. Unfortunately, despite the attempted delivery, the consignment has now been returned by the courier. To resolve this as quickly as possible, we have already arranged and dispatched a replacement order.

Whilst we appreciate your dissatisfaction with the courier service, we do feel a 1-star review is somewhat harsh given that the order was processed and dispatched promptly from our side, and the issue occurred during transit with the carrier rather than with the service we provided directly.

We apologise again for the inconvenience caused and hope your replacement order arrives without any further issues.

Sarah and Richard

Antwoord van Bell

21 apr 2026

Good Afternoon Chris,
Thank you for your feedback. I’m really sorry to hear how frustrated you feel about your experience. We did send an email a few days after your order was placed to update you, as the item you selected was unfortunately out of stock at the time. The product page did advise “call for availability,” as we did not have a confirmed lead time from the supplier due to a distributor change with Traeger. In that update, we explained the situation and provided the option to either wait for new stock to arrive or receive a full refund. We also responded to your most recent email a couple of weeks ago to follow up on this and again offered those same options. We do genuinely try to keep our customers informed and supported, so I’m sorry this hasn’t come across in your experience. As requested, your full refund, including delivery, has now been processed this morning.
Regards, Sarah Masters