ABL1Touch Reviews 

Perfect job
Professional work
Just told 2 weeks and it was 3
But worth the wait

The attention to details. Staff extremely polite and helpful.

A very good experience

No information on time to repair my car. I had to phone to find out the repairs had been completed

The repair was carried out to our satisfaction and we were kept informed of progress along the way. Staff were friendly and informative.

Excellent service, friendly and helpful staff. 5 stars. I would 100% recommend using ABL1 Touch.

My car looks fantastic, good as new.

I was referred to AB1 Touch Rayleigh by my insurance company after my car had been hit by a wreckless driver. My car is new so I was hugely disappointed by the damage sustained along the driver's side and front wheel alloys. AB1 Touch were very responsive, collected my car and delivered a courtesy car for me to use. They were in regular contact on the repair progress, were extremely helpful and pleasant to deal with but most importantly made a brilliant job of repairing my car and it looks new again. I'm very happy with them.

Very efficient friendly staff.
Repair to car great.
Would use again if need arises.

Excellent communication throughout and extremely fast service. 10/10 nil issues

Excellent customer service was provided throughout the repair process. Communication was clear, timely, and informative, with regular updates provided at each stage of the repair. This proactive approach ensured expectations were managed effectively and gave confidence that the repair was progressing as planned. The overall experience was professional, efficient, and customer-focused.

Had great service from ABL fixing my car after an accident. From the moment I walked in I was warmly greeted and my car was delivered back a week earlier than I anticipated, shiny and new.

I would like to give special mention to Serena for being extra lovely and helpful and keeping my updated and informed and to Steve for the wonderful service returning my car.

I would 💯 recommend this company to anyone.

I only wish I could give them more than 5 ⭐

Thank you all so much.

Compulsive liars throughout thecompany
Do not return calls
Retract on recorded calls saying never happened
Lie on trust pilot
I have returned emails to them on monday 21st after they asked for pics
Sent pics on 21st
They claim insurers not refer me till Tuesday 22nd
Have the emails sent and pics returned at 3 pm on 22nd
Also recording on 22 nd am where they organising Enterprise car
They claim this never happened
One lie after another
They still 2 days later not sent CEO details
How difficucult is that to send in an email
They worried their CEO will hear about how they have lied as a team of employers not just an kndividual
From the management down
All of them lied to try cover each other
Heads will roll
Regulatory authority next and fines and explortation about such a poor company
Also insurance company asked not to use them anymore as a trusted partner
They cannit be trusted
Simple as that
All this is factual
They are open to sue me if they think it is not
You will see one of thd lies on here saying the insurers didnt contact them till 22 nd when timed emails between us at 3 pm on21st prove otherwise

We had a bump to the side of our car - E sure Insurance recommended ABL1 Touch Newcastle, so they (Got a hold of it) for the repair. I wish they had not. There has been almost two months of us - always us - calling them - they blame the Insurance company the Insurance Co blame them - No-one from ABL1 Touch is pro active - picks up the phone - takes responsibility - delivers - calls back - calls - bothers. A complete shambles - their manager at the repair shop thinks so too - as he has just quit his job - when I spoke to him - during one of my many phone calls - he sounded sick to his teeth - We know how he feels. Today the car was delivered - I checked it over (That is to say I checked the repair area - I didn't lift the bonnet to see if all of the engine was there or anything like that) I certainly didn't think to look - but later this afternoon I notice that the dash Cam has been removed (Stolen?) Another call to ABS - 'I know nothing!' dash cam was there on delivery - We don't remove dash cams ! 'Contact your Insurance Company' - Washed their hands that was where we started - with the Insurance co - Hours and Hours of our lives wasted - Be Warned -Don't touch!

Everything good, the car looks perfect. The only problem was that you took 4 weeks to get the car to the place where it was going to be repaired, but we were kept up to date with the repairs, which was very good.

Everything went smoothly, the guy ( Ed I think he was called) dropped of a curtesy can in the morning for Mum to use whilst hers was being repaired. Mum was a little confused about how to ' drive the said car as it was her first experience of a hybrid car as hers is Petrol automatic. Nevertheless, between us we muddled through and didn't venture far in it and nicknamed it the 'spaceship.'
When her car was ready the said firm rang and informed us that her car was ready and repaired, Thank you to the lady who rang us and arranged with us a time to return Mums' car. The next day was pre-arranged Ed came with Mums car and was really helpful chatty in anyway he could (big thankyou).
Mums' car upon delivery was like a brand new one the said company had obviously worked so hard completing the repair and the polishing was impeccable. Thank you so much for everything you are all stars x

Repairs were done to a very high standard and the lifetime warranty gives a lot of peace of mind.

Communication was via one way texts from ABL . When trying to contact for an update, I would only get through to a generic customer service line. Call backs were not always fulfilled

Everything professional from start to finish. No issues No hassles No worries. Plus the vehicle looks like it had just had a spa day, clean and ready to hit the open road. Great stuff Teesside team, well done to all

Friendly and professional service. Kept me informed throughout the process and even offered to drop off my valeted,fixed car

Excellent service, picked up, dropped off, fixed earlier than expected. No hassle.

Great experience, they picked up my car and dropped off the curtesy car. Apart from it being manual it was a lovely brand new vehicle which was nice to drive. ABL kept me in the loop throughout the process of my car being repaired and completed before the estimated date. Damage looks as good as new now. Would recommend.

Quick and efficient service from Serena and the repair team. Car looks great and all complete before the original estimated dates!