Ableton Reviews 

Für die Lizenzübertragung wird eine Mail mit einem Link versendet, hier muss man auf den Bestätigungslink klicken. Die Mail kommt nicht. Ableton Mail zu einem anderen Mail Anbieter geändert, Mail kommt dennoch nicht. Telefonischen Support gibt es nicht. Es heißt die Leitung wäre "under construction". Für ein 600€ Software Produkt eine absolut traurige Erfahrung.

Seems nowadays companies like that, makin a money with what they programmed. (read the latest reviews, especially help for those who'd need is a question of time it seems) so, the point is: i used ableton all the time. started using ableton 7, then 8, still 9 and 10. sure i now using 11. but and this is the question of all time: why the hell does ableton save a asd file regarding a word document i written recently? what is going on with the programmers, what's going on with the company. this isn't any of ableton's business. this is what i write on mic. word! is my personal thing and ableton should not dare to touch, save or steal data from my computer as long as it's nothing to do with ableton, not even music files as long as I don't want to share or use fe. max for live. it's redicilous how companies nowadays spy out all of us. i thinking about deinstallation and quit ableton customer support. i m 100% pixxed about ableton saving a docx and send data through tcp about my written things (and i didn't write about music, i wrote a cancellation of my insurance) non of abletons business. absolute no go! if i could decide once more (back in the days) i would decide study logic or cubase. such a unsatisfied customer here. ask myself who was it, where is stored all that data? very safe? very energy saving to collect unnecessary data about someones personal life???

Ableton Live has the stupidest update routine of all time and you always have to download several gigabytes and there is no direct update to the latest version

I have been an Ableton user since version 8. I bought Ableton Push 1, and after that I bought two Ableton push 2.

I have been a loyal customer for the last 10 years and I have been lucky enough to never need to contact customer service.

But this year for the first time, after I bought the Ableton Push 3, I was not satisfied and wanted to return it within the 30-day return period. To my surprise, the process is being practically impossible. I sent the Ableton Push 3 to Ableton more than 3 months ago, and I still have not received my money back. I have already sent at least 10 emails and only receive excuses and apologies, but they do not solve the problem. At this point I doubt I will get my money back.

Possibly we are very unused to the good customer service of other companies like Thomman or Amazon, or perhaps it is that Ableton's customer service is really poor.

It makes me very sad because until today I was a defender of Ableton and its products, but today I am very disappointed.

The only thing I can recommend to anyone who wants to buy an Ableton Push is NOT to do it from Ableton, but through a distributor that you trust more.

The tech support does the less possible to help customers with their problems. You can't call them, and they don't answer to the emails. If you have a problem with no solution already on the internet, you are stuck with it.

Wollte eigtl. die Vollversion kaufen, aber habe auf der Homepage dann diese woke Gendersprache gesehen. Solche Unternehmen unterstütze ich nicht...

Der Support ist grausam langsam.
Möchte man eine Lizenz zum Beispiel auf einen anderen Accoubt übertragen, muss dass vom Support freigeschaltet werden und dauert mehrere Tage. Keine Ahnung ob der Support wie deutsche Ämter noch mit Faxen arbeitet, dass ist aber technisch einfach nur brutal schlecht gelöst.

I purchased the Push 2 with the Full Suite however the Push arrived with a fault and the support has been well below par so a month later and i'm still left with a faulty unit. The support team does not seem to be interested even after sending them a video they essentially blacked mailed me into sending to receive any support. I wouldn't ever recommend buying directly through Ableton, awful experience.

Paid for Ableton, the license expired and there is no way to retrieve it.

I bought Ableton Live standard and two sound packs for an approx total of $750AUD. I have been unable to download one of the packs and have tried so hard to get support through technical and sales tickets. They have closed them as 'solved' one by one and I am still yet to be contacted once. I will file a complaint with Australia's ACCC consumer protection in the next few days if still no contact. Doesn't really matter how good the DAW software is if there is terrible or in my case, no support.

I recently bought the Standard 11 package worth €349,00 in June of last year, and then separately bought some instruments software such as pulsion, operator and others, worth €300,00, before realising that there was an upgrade feature to Suite 11, which is worth €285,00 and offers all the instruments I bought - and much more! Hence, I contacted with the customer service of Ableton and kindly asked them to upgrade me since I had spent more than the upgrade. They were simply incapable of doing this basic customer gesture...
Honestly, while I told them and have no problem admitting I should have paid more attention to the upgrade packages rather than buying features individually, I have way higher/better expectations from a service when I spent €650,00...
Anyway, beware when you buy individual features, it can cost you quite more, for way less!

Been using Ableton since Live 9, great DAW, great community.

I hate it just resets my Audio input preferences each time when Ableton restarts on my daily basis.
I hate it with all my heart.

No support to speak of. Online form is inactive, seemingly no phone support, and a contact@ email address seems to go into the ether. With an application this deep, users need support - pretty standard tenet of being a software developer. Great software tho.

No telephone support

We tried to buy this for our 16year old sons GCSE exam work. What a nightmare. We found out we got student discount if we uploaded proof. We were never able to do this and had to send emails which just came back with the same set of instructions that didnt work the previous time. we begged them to call us but they didnt so we were not able to go ahead with buying it. Then 199.00 was taken out of our account somehow we had purchased it without realising as it was made so complicated, however we still had to upload proof. We again got an email and followed the instructions but when you press submit nothing happens. No one has called us and we are going to have to ask for a refund if we cannot progress with the product. A 5 minute phonecall would have completely helped and sorted this out but as they cannot be bothered to do this they are losing lots of customers. Very upsetting and frustrating. Why does the company force people down the route of emailing rather than speaking to them this is just damaging their business and reputation. Eventually by clicking and unclicking on the different question boxes in the student verification I clicked no instead of yes to the "will you use this at school " question. As he will use it from home. He had ticked Yes so I ticked no and suddenly it processed it. But there was no explanation at all as to why it wouldnt if you ticked yes. It was all made so unneccesarily complicated and stressful.

For the amount of money spent, and for this day in the tech age, customer service/support is practically non-existent. Carrier pigeons are more dependable. I’m backed up on work due to waiting weeks for an answer to a tech issue which I have no doubt can be solved in a matter of minutes with either text/support or a simple phone call. But ya gotta make it complicated to save a penny.

Great software, but bad experience with Customer support (many times). They are very slow and they don't take the time to read your e-mail properly, and they don't do the extra effort to follow-up with you. I am reluctant to upgrade to Live 11

Beste DAW! Sobald man einmal reinkommt gibt's keine Alternative mehr!

My friend bought me Ableton 4.5 years ago and I downloaded it through a log-in he created and never thought about it again as it was mine, secure on my laptop.

Then foolish me tried to format a usb and ended up formatting my hard drive (head butt wall). Fortunately a good friend reformatted my hard drive but I lost everything except some sound clips and photos.

As I couldn’t remember the username or password that was set up 4.5 years ago I couldn’t access the license to re-download Ableton.

I contacted their support team who heard my plight and, despite it being a peculiar situation, were able to help me locate the licence and move it from the forgotten account to my personal one.

Can’t thank them enough.

Ableton became my DAW of choice since I saw it in tutorials on YouTube. I had the opportunity to buy it 6 months ago and I assure you it was completely worth it. 100% recommended