Unbelievably quick responses when filling out a form. They were able to send someone for a site survey within about an hour. Gavin S turned up - very polite and inspected the site in detail.... Toon meer
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One word. Brilliant. Enquired online via chat facility expecting a computer at 9.00pm but no, got a human and within 15 minutes I was quoted. Following day engineer called at 10am arrived at 11am th... Toon meer
Bedrijf heeft geantwoord
Charged £180 for doing nothing. Eventually I managed to get through and got a 2nd visit. The same "engineer" as before, he was very aggressive and demanded more money for new parts. I refused to pay a... Toon meer
Aerialforce advertise that they trade from 22 Sutton Road Huthwaite this is incorrect. Could you take my address off the Internet please?
Bedrijfsgegevens
Geschreven door het bedrijf
Your Local TV Aerial Installer - TV Aerial Installations, Digital TV Aerials, Freeview, Freesat & Freesat+, Sky Digital including Sky+ HD & Sky Freesat, European & Motorised Satellite Systems, DAB Digital Radio Aerials & LCD/Plasma TV Installations. Aerial & Satellite installer, servicing and repairs throughout the United Kingdom. Aerialforce are committed to ensure you are ready for the digital switchover!
Contactgegevens
Verenigd Koninkrijk
- 0808 239 9965
- enquiries@aerialforce.co.uk
- www.aerialforce.co.uk
3,6
Gemiddeld
12K reviews
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Aerialforce advertise that they trade…
Aerialforce advertise that they trade from 22 Sutton Road Huthwaite this is incorrect. Could you take my address off the Internet please?
20 september 2026
Review zonder uitnodiging
Charged £180 for doing nothing
Charged £180 for doing nothing. Eventually I managed to get through and got a 2nd visit. The same "engineer" as before, he was very aggressive and demanded more money for new parts. I refused to pay and he left. Furthermore, he suggested the problem lay with tv and not the cabling. I had to get another company in to solve the problem. Cheaper and better.
10 juni 2026
Review zonder uitnodiging
Very good as usual but a bit late hence…
Very good as usual but a bit late hence the 4 stars
25 augustus 2026
Review zonder uitnodiging
Starlink Installation
Unbelievably quick responses when filling out a form. They were able to send someone for a site survey within about an hour. Gavin S turned up - very polite and inspected the site in detail.
If I was to go ahead with the installation (Starlink) the survey cost comes off the total price.
Booked the installation on Saturday for the following Monday via live chat, plus they called to fully confirm.
Gavin turned up again and got to work and installed things nice and tidy. Didn't leave until I was back up and running online.
Great experience end to end!
24 augustus 2026
Review zonder uitnodiging
Antwoord van Aerialforce
Thank you so much for your fantastic 5 star review.
We're thrilled to hear that you were pleased with the service you received from Aerialforce. Our team takes great pride in providing reliable, professional service, so it's wonderful to know we met your expectations.
Your kind words and support mean a great deal to us, and we truly appreciate you taking the time to share your experience. We look forward to helping you again should you ever need our services in the future.
Thanks again for choosing Aerialforce.
Rapid response. A little bit more clarity on charges, please
Early days yet but I lost the signal from what appeared to be about 50% of my satellite channels. Not a disaster as I can stream most of them. Phoned this company and they said they’d be out later in the day with a 40 minute advanced warning. They were. Their polite man from Castleford quickly diagnosed the problem and, as my existing dish was on the house before I bought it 21 years ago, suggested that a new dish was more appropriate. Price of £238 perhaps a tad more than I had anticipated but the job was done cleanly efficiently and politely. I deduct one star for the fact that, for an existing installation, a diagnostic fee is effectively a call out fee. That’s just a little bit naughty. But hey, I’ll be getting a tax bill shortly and I get absolutely nothing for that!
So, good marks for service, promptness and courtesy but a little more clarity on upfront charges please.
George W
22 augustus 2026
Review zonder uitnodiging
Antwoord van Aerialforce
Thank you so much for your fantastic 4 star review.
We're thrilled to hear that you were pleased with the service you received from Aerialforce. Our team takes great pride in providing reliable, professional service, so it's wonderful to know we met your expectations.
Your kind words and support mean a great deal to us, and we truly appreciate you taking the time to share your experience. We look forward to helping you again should you ever need our services in the future.
Thanks again for choosing Aerialforce.
Don’t bother booked in 2 weeks in…
Don’t bother booked in 2 weeks in advance only to be told on the day that they can’t make it, lasted a day of annual leave for that thanks..
21 augustus 2026
Review zonder uitnodiging
Antwoord van Aerialforce
Thank you for your review. We’re very sorry that we were unable to attend your appointment as planned, particularly as you had booked two weeks in advance and taken a day of annual leave.
We completely understand how frustrating and disappointing this must have been. This is not the level of service we aim to provide, and we apologise for the inconvenience caused.
Completely Unacceptable
Completely Unacceptable – Emergency Appointment Simply Didn’t Exist!
Absolutely appalling service from HomeVision.
I called last week and booked an emergency appointment for between 8am and 9am today because my aerial is hanging off the roof. Because it was an emergency appointment, I specifically arranged my work commitments and childcare around that time slot to make sure I was available.
I even confirmed the appointment with HomeVision four days ago, so there should have been absolutely no doubt that someone was attending.
8am came. 9am came. Nobody turned up. No phone call. No message. No explanation.
I then called HomeVision, only to be told that they had no record whatsoever of my booking.
How does that even happen when I made the booking directly with them and then confirmed it again four days ago?
This isn’t a minor administrative mistake. People organise their lives around appointments like this. I have rearranged work and childcare and spent the morning waiting for an engineer who, apparently, was never even booked into their system.
This level of incompetence is completely unacceptable. If you cannot reliably record, confirm and honour an appointment, particularly an emergency one, then customers simply cannot have confidence in the service.
Extremely disappointing, incredibly frustrating and a complete waste of my time. Based on this experience, I would not recommend HomeVision.
17 augustus 2026
Review zonder uitnodiging
Antwoord van Aerialforce
Thank you for taking the time to leave your review. We are very sorry to hear about your experience and sincerely apologise for the frustration and inconvenience caused.
We completely understand how unacceptable this situation must have been, particularly as you had arranged your work and childcare around an emergency appointment and had also taken the time to reconfirm it with us beforehand. You should not have been left waiting without any communication, and we appreciate how frustrating it must have been to then be told that there was no record of your booking.
Once again, we sincerely apologise for the inconvenience and disappointment caused.
Inflated Quotation
I have to award one star to leave a review as can’t leave a minus.
Booked a repair for my 84 year old Father’s TV aerial expecting the minimum call out to cover most of the cost.
Engineer came out and promptly cut off the old aerial without consultation any then advised a pensioner he needed to pay £350+ to rectify.
After complaining to Home Vision and agreeing to pay a reduced fee to replace the aerial we heard nothing for a week. I subsequently replaced the Aerial myself for less than £50 using existing pole and cable. Luckily previous installers had left some surplus cable coiled.
When the engineer finally got in touch he explained he quoted to replace Aerial, cable and pole (latter unnecessary). We would have agreed to an aerial replacement but the guy walked away with over £106 for the callout to leave my father worse off as he couldn’t afford what was quoted.
3 augustus 2026
Review zonder uitnodiging
Antwoord van Aerialforce
Thank you for your feedback. We are sorry to hear that you were unhappy with the outcome of the visit, however we would like to clarify the circumstances.
The appointment was booked as a diagnostic visit, and at the time of booking the customer was advised that this was a chargeable service. The purpose of a diagnostic visit is for the engineer to attend, assess the issue and establish what work is required, rather than the call-out charge automatically covering any subsequent repair.
During the visit, the engineer assessed the existing aerial installation and provided a quotation for the recommended works, which included replacement of the aerial, cable and pole. The customer was not obliged to accept the quotation or proceed with the proposed works.
We appreciate that the quoted cost was not within the customer's budget and that you subsequently chose to replace the aerial yourself. However, the diagnostic attendance and engineer's time remained chargeable regardless of whether the quotation was accepted.
We are sorry that your father was unhappy with the experience, but we believe the charge was correctly applied in line with the service that was booked and the information provided at the time of booking.
Steep diagnostic visit fee in order to get a simple quote
I've just screenshot from their website that they should offer a home survey. I think this is what I received and not a diagnostic visit that I was charged for. I spoke a a lady on the phone and explained I didn't know what was wrong but I wasn't getting TV signal. She told me I would need to pay £89+Vat for a "diagnostic visit". He looked at the aerials for all of twenty seconds and recommended a new one for over £200- this is NOT the fixed price of £169+vat I was told would be required if an install was needed on the day. I felt pressure when he was already in the house but was firm I couldn't afford the inflated price. I now however was asked to still pay for the "diagnostic". I am uncomfortable with the fact that the only way to you can get a quote for what needs doing is to pay £106.50. I was left with the choice of install a new aerial at a much higher price (and much higher than a Google search suggest is the going price!) or pay this fee for nothing. I'm investigation how to take this further considering I now have the screen shot about free home surveys!! I feel that a truly customer centred company would offer a free quote for works needed. Because it turned out my loft aerial wasn't even connected no real diagnostic was run. He tested the signal strength in the loft, when quoting me for the expensive new options!! but that surely doesn't in any good conscience cost £106.50??
11 augustus 2026
Review zonder uitnodiging
Antwoord van Aerialforce
Thank you for taking the time to leave your review. We appreciate the opportunity to clarify the difference between the services available and why the diagnostic charge was applied.
We offer two different types of visits:
Free quotation/home survey – this is available when you are looking for a quote for a new installation.
Diagnostic visit – this is for customers who have an existing system that is not working correctly and need an engineer to investigate the fault and determine whether the existing equipment can be repaired or whether replacement is required. As set out in our Terms & Conditions, diagnostic and fault finding visits are subject to the diagnostic charge which is confirmed before booking.
From your review, you contacted us because you did not know why you were not receiving a TV signal. This is why the appointment was booked as a diagnostic rather than a free quotation for a new installation. The purpose of the diagnostic was to assess the existing system and determine what was required to restore reception.
The fact that the engineer subsequently recommended replacement equipment does not mean the diagnostic was not carried out. Assessing the existing aerial and testing the signal are part of determining whether the current system is suitable or whether replacement is required. A diagnostic visit is not a guarantee that a repair will be possible or that the issue will be resolved within the initial visit.
The £169 + VAT price is a from price not a fixed price. The work and equipment required can vary depending on the individual property and installation.
We are sorry if you felt the distinction between a free quotation and a diagnostic visit was not sufficiently clear when you booked. However, the diagnostic charge was applicable because you were asking us to investigate a fault with an existing system, rather than simply requesting a quotation for a new installation.
Was let down by this company on two…
Was let down by this company on two seperate occasions, each time an engineer promising to come out, and the first time was told he went off sick part way through the day and the second time some messy explanation about a tv bracket they were sourcing - of which I had already made clear i had 2 x brackets here waiting to be used at installation! Joke of s company. Really no use booking with them.
10 augustus 2026
Review zonder uitnodiging
Antwoord van Aerialforce
We are sorry to hear that you were let down on two separate occasions and understand why you are frustrated, particularly having made arrangements for the installation.
Where an engineer is unable to attend due to unforeseen circumstances, such as sickness, we appreciate that this can be extremely inconvenient. We also apologise if the communication around the second appointment and the TV bracket was unclear. We appreciate that you had already advised us that you had two brackets available for the installation.
We are genuinely sorry for the inconvenience and disappointment caused.
We required a new aerial Carl the…
We required a new aerial Carl the engineer called and we explained the problem.
He fitted a new aerial but after he had left our premises and we went outside I was so disappointed he had put the new aerial on the facia board and not on the chimney stack. We telephoned but didn’t get any satisfaction as to what could be done to correct the situation. .
We are so disappointed in this company’s customer support
4 augustus 2026
Review zonder uitnodiging
Antwoord van Aerialforce
Thank you for taking the time to leave your review. We are sorry to hear that you were disappointed with the installation and with the response you received when you contacted us.
We understand that you expected the aerial to be installed on the chimney stack rather than the fascia board. However, the location and method of installation will depend on the engineer's assessment of the property and the most suitable and secure installation method available at the time.
just been charged £629 for having a…
just been charged £629 for having a ariel fitted on outside wall took 30 mins total rip off
6 augustus 2026
Review zonder uitnodiging
Antwoord van Aerialforce
We’re sorry to hear you feel the price was unreasonable.
Our pricing is based on the overall service provided rather than simply the amount of time the engineer is on site. This can include the equipment, materials, specialist knowledge, travel, installation and warranty provided with the work.
We appreciate that £629 may seem high for an installation that took around 30 minutes, however the duration of the installation does not solely determine the cost of the service.
If you would like us to look into the specific job and the charges applied, please contact our Aftersales team so we can address any concerns you may have.
Andy was great
Fantastic same day service. Andy was great and very professional. Would 100% recommend
5 augustus 2026
Review zonder uitnodiging
Antwoord van Aerialforce
Thank you so much for your fantastic 5 star review.
We're thrilled to hear that you were pleased with the service you received from Aerialforce. Our team takes great pride in providing reliable, professional service, so it's wonderful to know we met your expectations.
Your kind words and support mean a great deal to us, and we truly appreciate you taking the time to share your experience. We look forward to helping you again should you ever need our services in the future.
Thanks again for choosing Aerialforce.
Asked for a technician to resolve a no…
Asked for a technician to resolve a no signal matter on a television. He checked the aerial by itself and found there to be a satisfactory signal, and installed a screw fitting and shortened the cable. He recommending the purchase of a Set Top Box, which we bought. Unfortunately the TV has the older aerial fitting, so I replaced it with a suitable unit. Sadly the TV continued to show no signal and the cable is now too short, all for c.£170. Aerial Force refuse to rectify the matter on the grounds that I have voided the warranty by myself changing the aerial connection, and thus voided the warranty! In my view, at some financial loss, a company to be avoided at all cost. Absolutely disgraceful..
31 juli 2026
Review zonder uitnodiging
Antwoord van Aerialforce
We’re sorry to hear that you were unhappy with the outcome of your visit and appreciate you taking the time to provide your feedback.
Our engineer attended to investigate the reported no signal issue and tested the aerial signal, which was found to be satisfactory. The cable was then shortened and a screw fitting was installed. A set top box was also recommended as a potential solution.
Unfortunately, once the aerial connection was subsequently altered by yourself, we were unable to establish whether the continuing issue was related to the work carried out by our engineer or to the subsequent alteration. This is why we advised that the warranty could no longer be applied to the installation.
We appreciate that this is frustrating, particularly when you have incurred additional costs, and this was certainly not the outcome we would have wanted.
Having waited two days for an engineer…
Having waited two days for an engineer to turn up (having been told each day that they would) we would not recommend this company to anyone
31 juli 2026
Review zonder uitnodiging
Antwoord van Aerialforce
We’re sorry to hear about your experience and completely understand your frustration. Having been advised on two separate occasions that an engineer would attend, we appreciate how disappointing it must have been to be left waiting.
We apologise for the inconvenience and, in particular, for the communication surrounding your appointment. This is not the level of service we aim to provide, and we appreciate your feedback as it highlights where we need to improve.
Mr Dean
Mr. Dean
Best service ever.Thank you. I recommended home vision, even 10 star
1 augustus 2026
Review zonder uitnodiging
Antwoord van Aerialforce
Thank you so much for your fantastic 5 star review.
We're thrilled to hear that you were pleased with the service you received from Aerialforce. Our team takes great pride in providing reliable, professional service, so it's wonderful to know we met your expectations.
Your kind words and support mean a great deal to us, and we truly appreciate you taking the time to share your experience. We look forward to helping you again should you ever need our services in the future.
Thanks again for choosing Aerialforce.
Hi just a friendly service Gavin was…
Hi just a friendly service Gavin was fantastic when fitting my dab aerial what more can I say .just very good price as well just a brilliant company thanks
27 juli 2026
Review zonder uitnodiging
Antwoord van Aerialforce
Thank you so much for your fantastic 5 star review!
We're thrilled to hear that you were pleased with the service you received from AerialForce. Our team takes great pride in providing reliable, professional service, so it's wonderful to know we met your expectations.
Your kind words and support mean a great deal to us, and we truly appreciate you taking the time to share your experience. We look forward to helping you again should you ever need our services in the future.
Thanks again for choosing AerialForce!
One word - Brilliant
One word. Brilliant.
Enquired online via chat facility expecting a computer at 9.00pm but no, got a human and within 15 minutes I was quoted. Following day engineer called at 10am arrived at 11am then Starlink fitted by 12noon. Amazing, good value and professional engineer. I went from 9mbps to 190mbps in two hours. Fantastic service.
24 juli 2026
Review zonder uitnodiging
Antwoord van Aerialforce
Thank you so much for your fantastic 5 star review!
We're thrilled to hear that you were pleased with the service you received from AerialForce. Our team takes great pride in providing reliable, professional service, so it's wonderful to know we met your expectations.
Your kind words and support mean a great deal to us, and we truly appreciate you taking the time to share your experience. We look forward to helping you again should you ever need our services in the future.
Thanks again for choosing AerialForce!
Engineer failed to turn up two days…
Engineer failed to turn up two days running after my waiting in all day
Very efficient and quick on the day he arrived
Be careful with the cost I unfortunately agreed a cost of over £700 for the installation of a satellite dish and multiroom connection
Sky tell me £120-£150 is more appropriate
20 juli 2026
Review zonder uitnodiging
Antwoord van Aerialforce
Thank you for taking the time to share your feedback.
Firstly, we'd like to sincerely apologise for the inconvenience caused by the missed appointments. We understand how frustrating it is to wait in all day, and we're sorry that we didn't meet the standard of service you expected. We're pleased, however, that once our engineer attended, you found the service to be efficient and completed quickly.
Regarding the cost, we appreciate your comments. Our pricing reflects the work carried out, the equipment supplied, and the complexity of the installation rather than being directly comparable to other providers. We always provide a quotation before any work begins, and no work is carried out without the customer's agreement.
Thank you again for your feedback.
Outstanding Service
Outstanding service. Discovered no aerial at my Mother-in-Law’s new address. Online enquiry to these good people, immediate call back from them, and within 2 hours we had an engineer attend. 90 minutes later all sorted. Cannot fault them. Highly recommended.
17 juli 2026
Review zonder uitnodiging
Antwoord van Aerialforce
Thank you so much for your fantastic 5 star review!
We're thrilled to hear that you were pleased with the service you received from AerialForce. Our team takes great pride in providing reliable, professional service, so it's wonderful to know we met your expectations.
Your kind words and support mean a great deal to us, and we truly appreciate you taking the time to share your experience. We look forward to helping you again should you ever need our services in the future.
Thanks again for choosing AerialForce!
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