Aerolinks Travel Limited Reviews 

Zain from Aerolinks was very helpful, may Allah reward Zain for all his hard work in making my Umrah trip a success. The hotels and private transportation were good - Alhamdulillah

Reasonable price Umrah, we had no problems and communication was very good. Overall very happy

Great services highly recommended

Alhamdulillah best experience from flights to hotel bookings everything was as advised us. Even the transportation during the trip was great and was as advised. Usman was really helpful all the way through out the process and kept us updated, Usman is a credit to your company ma sha allah thank you so much

Excellent service
Usman has been fantastic
Updated me with everything
Hotels , transport , saudi air line were all excellent
I will travel again with them snd highly recommend to all my friends

We had a wonderful experience, from flights to hotel bookings everything was as advised us. Even the transportation during the trip was great and was as advised. Usman was really helpful all the way through out the process and kept us updated

I just went to Umrah in October 2022 with my family for a 2-week package and booked with this travel agency and was served with a great guy named Usman. He helped and guided me throughout and always answered my calls by explaining everything I asked. Even when I called and he couldn't answer, he would call back ASAP. Whatever he explained to us before going, that is what we almost got except a few things - which I think he may not have known. Overall, I am happy, so I am giving 5 stars because of Usman's behaviour.
FYI: I would like to let you know as information thst if you go on Umrah visa then you have no problem to book a place on the app to pray in Riyaz ul Jannah and to openly bring zamzam from the airport. But if you go on Tourist Visa then this *may* cause a problem to book on the app to pray as the app says you have a tourist visa so cannot book for Riyaz ul Jannah and also can't openly bring zamzam at the airport. (Maybe only if you book in luggage).

I normally don’t write reviews but I am tempted to write a review for hajjandumrahexperts.co.uk trading name Aerolinks Travel Limited. I found this company through a Google search as I was planning to travel to perform Umrah with my family. I found the staff very professional. So I decided to purchase the package. I paid the initial deposit. The agent I dealt with was Ahmed Riaz. After I paid the deposit, Ahmed sent me the confirmation. As agreed with Ahmed, I have to pay half of the trip money within two days. However, as I was searching about the company I found some bad reviews about the company on Trustpilot. That left me concerned because I paid the deposit and I was worried that these reviews were extremely negative. Therefore, I decided not to go ahead with this company. I did inform the agent through email of my this decision. I also assumed that the deposit money I already paid is now lost, and I was disappointed. My assumption was purely based on the negative reviews. However, to my surprise, I received a call from Ahmed, and I found him extremely professional. He explained to me that while he is disappointed with my decision, he is happy to refund my deposit money. He did explain to me that reviews on TrustPilot are from customers during the Covid period and no fault of his company. He already refunded the amount to these customers as soon as the Airline company issued the refund. He did share his company's ATOL certificated details. He was clearly disappointed with my decision, but he didn't pressurize me. He offered me the refund straight away, which he processed immediately. He also offered me that if I'll give them the opportunity in the future, they will never disappoint me with their service.

That experience left me very impressed with this company's professionalism, especially Ahmed Riaz. It is my view now that the other reviews on this site are not a true reflection of the service this company provides. Although, I canceled my package, not only they refunded me the deposit but also remained extremely very professional. Very Impressive. Based on my experience, I will purchase my next package from them. Keep up the good work, you gave 5* customer service.

My experience it’s amazing company and good services specially from my best friend Zain

The worst experience ever! I would NOT recommend this travel agents to anyone, unless they want to be lied to in every step of the way! Without letting me know, they added extra money to my order and obliged me to pay it otherwise it would be cancelled without the money being refunded. I agreed to pay that as my trip was carrying huge importance. Basically, I was trapped, I did not have time to conduct – and nevertheless I was wasting my time literally doing the job of the agency. The disrespectful attitude to the customer is not the only thing needed to be mentioned here. On top of that, the hotel booking was pure mess. Aero link has been informed, that my staying has supposed to be booked until the 12th of March , and on the 10th of March I was told to check-out. Feeling extremely desperate, as I did not have access to my room on that day, I called the agency and was advised to call the emergency contact to make that situation sorted out. To sum up, I would like to say, that I have done everything required from my side, and even paid extra money to feel confident and to make my Umrah secured. However, still I have faced the most terrible customer service experience, that gave me immense stress and a lot of inconveniencies while staying abroad. As I see it, the staff of the mentioned agency is completely incompetent and arrogant, You would not get a proper service, support or advice from their team. Do not waste your time, money and nerves on them! they out source everything no direct contract with anyone. please find some one else they are cheat.

Do not trust this Travel Agent. Been holding my money over a year. Despite numerous phone calls and emails, they have still not refunded my money. I cannot believe a company that deals with Umrah and Hajj tours could behave like this. They need to be held to account.

I booked an Umrah package with this company around October. We agreed the price and hotels in October/November and I was assured everything was confirmed with a signed invoice/contract. However, just a couple of weeks before travel I was told the Makkah hotel had been changed. When I protested and requested a full refund, I was told it was non-refundable. Shortly after, the Madinah hotel was also changed to a much cheaper option.
I had children with me and had clearly explained that I needed hotels in a specific area, but once the money was paid, the hotels were downgraded. I also discovered that although I was initially told the trip was ATOL-protected, once I paid in full I was informed it was not. The ATOL number they advertise appears misleading.
This experience caused a lot of stress and disappointment. I would strongly advise others to stay away from this company.