Aeropostale Reviews 

Honestly, would give zero stars if at all possible. I had ordered some things for Pride from them and everything came in great. Except my sunglasses. No biggie. I call and the lovely lady apologizes and states that she will be shipping them out that day. Awesome. A month later, I find myself on the phone with them AGAIN only to find out the sunglasses are now out of stock; I ordered them, the lady confirmed they still had them, and now other people received them but not me? Apparently, I was given a refund at the beginning of July and the lady asked if I didn’t receive my email. I replied no and after a brief hold, turns out the refund wasn’t even put in. Until today. While I was talking to her. My order was inappropriately handled. The customer service team then inappropriately handled my complaint and solution. THEN the refund isn’t properly handled. I mean. I’m a customer who was forgotten about TWICE and didn’t receive the item I was excited about nor the refund. Why would I shop with them again?

Ordered on July 3 only ordered 1 pair of shorts it is July 13th & I still have not received them .. customer service isn’t answering the phone ! at this point I want my money back

cute clothes but sizing is so wrong I wear a size 2 and I fit in a size 10 jeans there go sizes up plz make ur sizing betterrr

I will never order from this company again. Slow shipping. I was wondering if my package would ever arrive. When it finally did arrive, it was the wrong pants. Unbelievable! Wish I would have read all the bad reviews written about this company before I ordered. Never again!

Toooooooooooooo slow shipping that you almost lose hope of receiving it.

I ordered my 3 items on may 31st. It says it should take 1-2days after cleared payment to leave the facility. it's been almost 8days nd it says they r still fulfilling my order. no email confirmation, tracking info or anything I tried calling nd sat on hold for an hr nd hung up. So irritating. the reason y I even ordered crap off this site is bc my daughter outgrew her summer clothing from last year so she needs it like yesterday nd well with this pandemic nothing is open. I ordered hollister the same day nd it shipped the very next. I don't get it.

Update: I finally got my items on June 17,2020 after ordering them on may 31st, 2020. So if ur in a hurry to get ur items from them good luck!! Also, hope nd pray u have the right size for urself or ur children because there is no option to even start/open a return..

SERIOUSLY SUCKS!!!!
I have bought pants from them before and have loved them. I was sad when they discontinued the pair that I liked and when I bought some new ones they fit perfectly! However, the second time wearing them they ripped and they refused to let me exchange them or get refunded. I guess that is $80 down the drain!

I ordered from the site, I was charged with the payment and my order never arrived. It has been weeks since I ordered from them and the status still says "Awaiting Fulfillment".

On 2 separate orders I got shorted. I ordered 25 of the same item, and got 24, which I think is not an accident. I called the customer service number, and after being on hold for over an hour, I gave up and hung up. e-mailed the customer service, and never got a reply. I will not be ordering from them again. The packers either can't count, or are stealing one from each order.

Never again am I going to order or buy from them! I didn’t think I would have an issue with them since they are a big known company but boy was I wrong! I ordered on May 12, four pieces which came out to a total of $31.39 and that same day they charged me. I never received an email about my order until three days ago I got three emails, the first one said that my order had been cancelled then after that I received another one saying that my order had been shipped then I received one last one saying that my order had been cancelled so I called customer service to see what was going on and the lady said “well here it says that it has been shipped” “give it a few more days and if you still don’t receive anything then give us a call”. I was all like alright, fine. But then today I checked my bank statement and it says that on May 26 they charged me $27.06! Like I’m sorry, WHAT!!! first of all I haven’t even received my order I don’t know where it’s at, whether it’s gonna get delivered or if in fact it got cancelled and now this! Unbelievable! They are charging me twice, so basically $58.45 !! (The $31.39 from the day that I ordered may12 & then yesterday out of now where $27.06 may 26) It just doesn’t make sense !!! I am so mad and I will never again be buying from them online or in stores !!!!!!!!

Placed an order of 98 dollars on May 17 today May 25 haven’t gotten an email confirmation number or nothing just when I check their website it says waiting fulfillment. This is so ridiculous there are many other companies that ship from outside the USA and arrive even faster... ordering online it’s like you made a purchase on wish app..

Ordered a shirt almost a week ago and it’s still waiting fulfillment. They saying shipping delays due to the pandemic. Other stores I ordered from shop without delay. Not ordering online from them again

I am a frequent in-store shopper with them. I love their jeans and their clothing overall fits me very well. However, due to covid I have been shopping online and the experience is less than ideal. The time it's taking for shipping is absolutely ridiculous and the customer service reps are very rude. I have ordered plenty of other items from other stores, including popular clothing companies running deals, and either received the items already or the package has shipped and is on the way. Placed my order and was charged for it 2 weeks ago, and it is still 'awaiting fulfillment.' And talking to customer service was a pain in the behind, and the rep on the line had a major attitude problem. Definitely looking forward to the store opening back up because this awful shipping has got to go.

Placed an order on April 20th (2020); it wasn't a complicated order, it was one item of clothing. I checked on the status of the order after 10 days and it was still in processing. I finally received my order May 7th, but since I wasn't home I had to pick it up at the post office because... wait for it.... I had to pay postage of $8.25; on top of the shipping I paid for when I made the order.
I notified the company via their site, have the receipt/proof of payment and they have yet to contact me.
This company has lost it's code of customer service and ethics in business. I wouldn't waste my time placing an order online or even buy from their store again. There's no sale that is worth the hassle or get me back as a customer with this company.

My first and LAST time ever dealing with this company! I placed my order April 23rd and my account was charged. I placed my second order on April 27th and my card was charged. The first order shipped on May 4th and I was charged yet AGAIN. The second order shipped on May 7th and I was charged yet AGAIN. Today is May 13th, I have called Customer Service three times about this and my money has yet to be put back in my account. Today (May 13th) was the most recent time I called and the Customer Service Rep. was absolutely RUDE! She acted as if I owed her money.

After reading these reviews I now understand why my package has not arrived. Ahaha so basically I ordered a little over a week ago and I figured it wouldn’t take too long based on their estimation. I still haven’t received a shipping confirmation or any update email, which would have been nice. At this point i’m just wondering if my order will ever arrive.

Ordered 2 items. They were okay with tracking and updating my order (because of them pandemic, I was expecting them to be delayed and take longer to arrive). My problem is when they did arrive. I ordered 2 button-up shirts. They looked like a different fit from how they looked on the website so I was skeptical if they would fit me right. I opened 1 plastic bag and tried on a shirt - sure enough, it just didn't fit me right. Okay, no worries. But this is where my complaint comes: the package the shirts arrived in had no packing slip or return label. Before I ordered, I checked the Aeropastale website to make sure they were even taking returns. They are. I double checked the website today - they still are taking returns. So I checked their website on how to make a return. Low and behold they say just to attach the return label and ship it. Annoyed, I tried to log on to theie online chat to talk to one of their online agents about possibly getting a return label emailed. The website says agents are available 9am to 11pm EST. Here it is, 5:32pm on a Thursday, on EST and twice now the online chat "has no agents available" because, so it claims, I am out of their business window. Okaaaayy. Frustrated, I look up how to return the items with no return label and it says I can at my own expense. So, it's going to cost me the same amount that I bought the shirts, to ship them back to you - on my dime? That's not good business. No thanks, I think I'll take my business elsewhere. Fooled me once, Aeropastale - you're not fooling me twice.

They changed prices on me after luring me in with a fake 60% off sale. Prices changed in cart at checkout! Bait am switch much!? So angry. Not buying anything now!

I placed an order and never got a tracking number emailed to me. I have emailed customer service multiple times, tried the online chat multiple times and was never placed with an agent. I am trying to call them now and I have been on hold for over 30 minutes now. Aeropostale will never get my business ever again.

I ordered 50 dollars worth of items from them. I have been checking my email frequently to see if there was a shipping email, I never got that. I figured they were swamped at the warehouse and that it was taking longer than usual, because that happened with another order from a different company but they ended up having my item shipped but not with aeropostale. I didn't think of calling which is probably a bad thing on my end but when I checked my email, I got a couple emails saying that my order was canceled. I was looking forward to getting my items. And now I don't have them. I'm still waiting on my refund, let's hope I get that. I guess it's kind of a good thing though because it was more of a want and not a need.