Airbnb Reviews 

Sadly we are getting frequent traffic in our private lane due to the local air bnb. People are opening farm gates and driving into private property.

I raised this with air bnb and they were wholly unhelpful and refused to do anything about it when the navigation is obviously the fault as we live around 1km from the Airbnb so it’s not a simple wrong turn

Sadly the customer service is lacking here

I am disappointed with the AirBnB interface, which is extremely limited. Responses to private messages are publically posted -- a feature which users have complained about for almost a decade -- with no way of deleting the message either by the user or AirBnB staff, who are almost as useful as their AI counterparts.

Simple city stays - stay cay, crow wood, BB12 0LG. Prior to booking I asked if this property was suitable for a family and was assured it was. It is not suitable for a family. Every room has a heavy lockable fire door so not suitable for children.my youngest two couldn’t even open the doors without adult help. It was, until very recently, rented as multi occupancy residence (confirmed by neighbours). The post of previous tenants was still in the bedroom drawers and continued to arrive during our stay. On arrival the communal areas were really unclean; the kitchen floor was sticky, the carpet had not been hoovered, the fridge and freezer were unclean. The outside areas were really unkempt and off putting. One of the toilet seats was broken. The host did send in cleaners and maintenance the next day after several messages back and forth about this. I appreciated this but the property did not match the photos in the listing which are clearly AI enhanced. They also left the broken toilet seat!
The property did not have toilet brushes, clothes airer, pegs, hangers or a wheelie bin. Most of the wardrobes did not have a clothes rail and there were no hangers.
The broom was broken and there was no hoover.
The electrics tripped when we used the toaster in a certain socket.
In bedroom one (master bedroom) the bed collapsed because the little struts holding up the middle of the frame weren’t screwed in; they were just propped up.
I sent a nice message and offered to change to the upstairs double room; room 4.
Then in room 4 the fire door kept catching on the closing mechanism which was hanging too low on the inside. I had to push it hard to open it; causing the mechanism to come away from the wall where it was only tacked in; not screwed.
Both toilets then blocked up and were unusable so we had to leave early.
I informed the host of everything as it happened and was very reasonable. The host always thanked me for letting him know, claiming these issues had not been reported to them. However when I informed the host that we had to leave early due to the blocked toilets and felt a partial refund should be considered, his tone became quite threatening and he insinuated that we caused the blocked toilet and broke the door. The host declined my request for a partial refund.
Air BnB have reviewed the case and awarded my refund based on the photograph and video evidence I submitted. The host then wrote a review accusing me of breaking the door and toilets and warning other hosts not to accept a booking from me. Airbnb removed the review as it did not align with their reviews policy.
Please note that the host was fully aware we were staying in the area to care for my terminally ill mother in law. The host has also sent me a message threatening to charge me for the damage that I supposedly caused. He has caused us a lot of distress at a very difficult time.
I have photos and video evidence to corroborate all of this including a direct comparison of each photo on the listing which clearly shows that the hosts photographs have been enhanced/falsified. Air BnB were brilliant at sorting this out quickly - really prompt and reassuring.

I booked an apartment via Airbnb. The pictures were so deceiving. The apartment was dirty and as if it hadnt been cleaned for days. No AC, no hoover done and humid smell everywhere. We booked for 3 nights but left the next morning as it was sickening. The host only refunded me for 1 night but Airbnb customer service Akem supported me and got me a full refund.
It was my first time using airbnb and the last as I can never trust that again. My first experience was traumatising.

Can't believe paid for 2 nights in a caravan. After booking i was asked for £70 non refundable deposit or £300 refundable. Apparently it's in the small print!! Already paid £279. Never again!!
I believe D**k Turpin still lives!!

I booked an airbnb in paris in june 2026. This was during fete de la musique and fashion week for context - the accommodation was materially different and not sold as described; in a normal situation I would have just attempted to find a new accommodation, i paid almost €1000 Euros for what was described as a luxury apartment, nothing about this was luxurious given the fact there no accommodations available in the arr i had chosen or inner paris i had no option to document the issue. I raised it with airbnb who told me to talk to the owner/host as it’s left to a letting agent they don’t even know what the property looks like and are telling me the apartment as sold as described. It was 40degrees they had rubbish bins directly outside my apartment sweating and causing an unbearable stench. There was mould present in the shower none of the windows in the apartment would open. they don’t have adequate AC for the house either. Almost everything in apartment was subject to damage. I escalated this with airbnb 18th July and after several follow ups I just want a full refund the customer service has been nothing short of abhorrent the gaslighting as if i don’t know what i booked I definitely will be back to hotels
avoid sweett apartments in saint lazare UPDATE: Airbnb have since come back to me saying there is nothing they can do whilst still allowing these fraudsters to advertise this as a luxury accommodation despite it looking materially different to the photos on the website mind you in the UK that’s false advertisement

If it goes well AirBnB can provide a much better experience for less than a hotel. Unfortunately I have decided to go back to hotels as the delivery is more consistent and you don't have the hassle of waiting for a host to decide whether to accept the booking and coming back after a day to not accept or just not communicating at all. OK you get more if it's a good host but how do you value the uncertainty factor? A hotel is generally consistent (you know what to expect from the big chains) check in/out is pain free and online booking easier as they either have availability or they don't.

Host has not replied to query sent over 2 days ago. AIRBNB chatbot says they cannot contact host until 48 hours before check in which may be too late. Cannot contact an AIRBNB human. We have paid the full cost of the booking.

Despite the property and host being rated 5 stars, we had a terrible experience with noise and mosquito bites. We left after 1 night as it was so bad.

Once home, I received accusations from another rental that we had taken the pillow protectors! Come off it.

Never doing Airbnb again.

I can't even face trying to get a refund after seeing the complaints about customer service.

Terrible company that forces discounts on hosts which were never agreed to. Use other platforms for hosting/booking.

Airbnb do not even deserve a 1 star. Customer service does not exist. Have phoned and sent endless messages after my fully paid reservation was cancelled 3 days before the start date. Note Flights, transfers and parking cannot be cancelled at this late stage so now stuck without accommodation. As a solo traveller this is very worrying. Refund can take up to 10 days so I now have to pay additional money to urgently look for somewhere else which will be more expensive and out of my budget at short notice. Airbnb were supposed to phone me back with alternative accommodation (as per policy) but didnt. Followed this up with messages and 8 hours later suggested 1 alternative...on a completely different Greek island! Now almost 12 hours later they have not responded after my message stating this was not acceptable. I will NEVER use Airbnb again.

Airbnb is the worst company ever. I use Booking.com now for all my travel needs.
Airbnb won't allow to book directly, one has to wait to be accepted -what the hell! I need a room now! And all the extra charges: for cleaning (should be included) for using the kitchen, washing machine, £300 deposit to book a room for 1 week that costs £350pw but written in small letter way down the T&C's - what the hell is this??
Customer services are useless and do not understand what one says and one's problem or how to solve them. Once they take a decision, no matter how wrong it is, they stick by it. Writing the CEO does not help at all, they don't reply to any complaints.
I could go on and on with complaints but I hope people don't use them and they go out of business
Never will use them again

A huge thank you to customer services at Airbnb who gave us an immediate full refund on our two week holiday in a beautiful villa in Bordeaux, which we couldn’t get to due to the wildfires. They were understanding and swift to exercise their cancellation policy. Well done Airbnb!

Airbnb have been holding my payout since the end of June. Every time we add a payout method, it fails. We have been asking for the reason why it fails, but we have been never been given an explanation. Customer service is not helpful. They just get us to repeat the process without fixing the issue. Airbnb tell us to contact the bank but there are no issues with the bank. Airbnb need to take responsibility rather than repeatedly passing on the responsibility to the customer. If you are thinking of starting short term lets for your property, think carefully before using Airbnb as a platform.

Airbnb failed to carry out basic due diligence. Our long-term tenant listed our property on Airbnb without our permission or having licence. Airbnb appears to verify neither ownership nor the legal right to sublet. That's a serious failure that exposes property owners to abuse. A company of Airbnb's size should have robust verification processes. This type of business models cannot continue.

Booked a trip for partners 30th in Paris. 1st booking cancelled with no explanation. Booked again, same thing happened. Spoke to rep via chat function who seemed to care little for the situation. Waste of time. Will stick to hotels in future.

I called up Airbnb because I've been locked out of my account for no clear reason. I've just tried to make a booking for a holiday next year, and now I don't know what's happening with it. It won't let me log in, and it says I have to wait seven to ten days.

I called up Airbnb and got put through to customer service, to a very rude American-sounding guy who sounded a bit like a robot, to be honest. He was really rushed in his speaking. He wouldn't slow down. He wasn't very clear. He ultimately kept saying, "You're already been assigned to an agent. They will call you in five minutes. They will call you in five minutes." I kept saying to him, "I'm sorry, but I need to know how they're going to call me, what they don't call me." Then he just hung up on me.

Really not impressed, especially when I'm trying to make a booking through the system. He was a very rude person.

I stayed with a host in Warsaw from 9th to 12th July 2026.

The property had serious issues with cleanliness, hygiene, and extreme neglect of the facilities. The condition did not match the listing description and made the stay very uncomfortable. The address was also different to what was listed. I took photographic evidence of all issues at the very beginning of my stay and sent these to Airbnb.

After the stay:
1. Retaliatory review: After I raised my concerns, the host left a retaliatory and dishonest review about me as a guest.
2. My review removed: I then submitted a balanced, factual review detailing the

I recently had a very poor experience at an Airbnb property. The accommodation was extremely basic and appeared to have been neglected, but the biggest issue was the appalling level of cleanliness.

I wrote an honest, professional review and included photographs I had taken as evidence. The review contained no offensive language or unnecessary exaggeration—only an accurate account of my experience.

A few days later, Airbnb removed my review. Despite contacting them several times for an explanation, they were unable to provide a clear reason for its removal. Based on my experience, it appears that Airbnb prioritises protecting its business interests over allowing customers to share honest feedback.

The worst customer service on EARTH. Completely unhelpful, rude, dismissive, unable to understand the simplest concerns, change their story 5 times and when a host cancels on you TWO WEEKS before your holiday, they only proceed to try to help you out by suggesting horrible properties ON ANOTHER ISLAND entirely. What a joke of a platform full of scam properties.