AirClaim Reviews 

Antwoord van AirClaim

Geüpdatet op 12 feb 2026

Hello,

Please check both your INBOX and SPAM folders, and you will notice that you were contacted before writing on Trustpilot.

We would like to clarify that we did respond to your email. However, your request concerned details about another passenger’s claim. Due to GDPR regulations and data protection obligations, we are not permitted to share information about a different client’s case with third parties.

As previously communicated, we can only discuss case-specific details directly with the passenger who is our client and whose personal data is involved.

We understand that this may have been frustrating, but compliance with data protection laws is mandatory and ensures that all our clients’ information remains secure and confidential.

Kind regards,
airclaim.com

Antwoord van AirClaim

27 jan 2026

Dear Client,

We would like to clarify the situation, as there appears to be an important misunderstanding.

On 20 January 2026, we informed you that your case was still under review. This is accurate and does not contradict the response received from Air France.

✔️ Air France rejected the claim at the amicable stage, invoking “extraordinary circumstances” (security reasons), as stated in their official reply dated 24 December 2025.
✔️ A refusal by the airline does NOT mean that the case is closed from our perspective.

Our role is not limited to forwarding the claim to the airline. Even after an amicable rejection, we carry out additional legal checks to determine whether:

the reason invoked is justified under Regulation (EC) No 261/2004; and

there are realistic prospects of success by pursuing the case through court proceedings.

This additional assessment stage is precisely why we informed you that the case is still ongoing and has not been definitively rejected.

We would like to emphasize that we have not misled you in any way and we have not retained any funds improperly. We act solely in the passengers’ interest and only on the basis of a complete legal assessment.

If you wish, we remain at your disposal to provide a detailed explanation of the next steps and the legal options available.

Yours sincerely,
Air Claim Team

Antwoord van AirClaim

22 jan 2026

Hello,

Thank you for sharing your feedback. We are sorry to hear about your experience and for the frustration this situation may have caused.

We would like to clarify that AirClaim facilitated the communication between you and Lufthansa throughout the EU261 compensation process. After Lufthansa confirmed your entitlement to EUR 600, the airline requested additional information regarding the bank account details. In this context, we did send you a reply by email.

We kindly recommend checking both your Inbox and SPAM/Junk folders, as our response was sent to the email address used in the original correspondence and may have been filtered automatically.

We regret any inconvenience or misunderstanding and would like to assure you that there was no intention to abandon your case. Our team remains available to provide support and clarify any outstanding matters so the process can be successfully completed.

Kind regards,
AirClaim Team

Antwoord van AirClaim

16 jan 2026

Dear Ms. Molnar,

Thank you for your feedback and for choosing AirClaim.

We would like to clarify a few important points. Communication with our clients is handled exclusively via email, not through live chat. All messages sent by you were answered within less than 24 business hours, in line with our internal response standards. During the claim process, updates are sent whenever there is a relevant development or when additional information is required from the client.

Regarding the compensation amount received, please note that no professional service in this industry is free of charge. AirClaim’s fee is fully transparent and clearly stated on our website as well as in the representation agreement, which is accepted prior to starting the claim. The fee is 29% + VAT and covers operational costs, specialized staff, communication with the airline, and legal actions where necessary.

Without our involvement, many airlines refuse or significantly delay compensation payments. We are nevertheless pleased that your claim was successfully resolved and that the compensation was paid.

Thank you again for your time and feedback. We wish you all the best.

Kind regards,
The AirClaim Team