Banner for AirClaim

AirClaim Reviews 

536
•
TrustScore 4.5 uit 5

4,3

We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie

Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie

Lees wat reviewers zeggen

Beoordeeld met 4 van de 5 sterren

De ce nu mi s a parut complet ok, pentru ca din decembrie cand am depus cererea si pana in august nu am primit nici un semn de la voi si apoi am dat email sa intreb ce se intampla si in 3 zile mi s a... Toon meer

Beoordeeld met 5 van de 5 sterren

Servicio muy eficiente. El pago fue El acordado según el contrato inicial. El trato con la cliente fue muy profesional, las explicaciones muy claras y a la brevedad posible. Siempre muy cordiales... Toon meer

Beoordeeld met 5 van de 5 sterren

Recomand cu toata increderea Airclaim, am beneficiat de tot suportul, in special de amabilitatea persoanei cu care am discutat la telefon pentru rezolvarea problemelor legate de zborul meu anulat. In... Toon meer

Beoordeeld met 4 van de 5 sterren

Airclaim actually refunded me. I was a bit skeptical at first but they did. My flight was delayed by seven hours and they took care of all the procedures but it sure took a lot of time and there's def... Toon meer

Bedrijfsgegevens

  1. Juridische dienstverlening

Geschreven door het bedrijf

Airclaim.com a leading company in handling flight delay, cancellation, and overbooking claims since 2018. Founded in 2017, we have since been committed to enforcing passengers rights under EU Regulation EC261/2004 by helping them claim their rightful compensations. As a memento to our growth and trustworthiness, we are proudly listed on the Bucharest Stock Exchange in Romania. This listing is an important milestone in our journey as it signifies our commitment to transparency, credibility, and growth.


Contactgegevens

4,3

Uitstekend

TrustScore 4.5 uit 5

536 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Vraagt klanten om een review

Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.

Heeft 87% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 week

Zo gebruikt dit bedrijf Trustpilot

Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.

4,3

Alle reviews

(536)

257 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 3 van de 5 sterren

Payment received after delay – communication could be improved

I used AirClaim to process a flight delay compensation claim (Case ACZ119128).

Initially, communication was slow and I did not receive clear information about the compensation amount or timeline. I also did not receive responses to some of my emails, which was frustrating.

However, after the expected processing period, the case was followed up and the payment was eventually processed. I have now received the compensation.

Overall, the case has been resolved, but communication and transparency during the process could be improved.

At the time of my original review, no payment had been received and my emails had not been answered. The review reflected the situation at that time.

13 februari 2026
Review zonder uitnodiging
Logo AirClaim

Antwoord van AirClaim

We would like to clarify a few points regarding your case, ACZ119128.

AirClaim processed the payment within the agreed 30-day period from receiving your bank details. During this time, we kept you informed about the status of your claim. Additionally, we contacted you after the payment was made to confirm that the funds were received and to ask for your confirmation. Unfortunately, we did not receive any response from you.

In conclusion, we believe this review does not reflect the actual situation, as we adhered to all procedures and deadlines. If you have any further concerns, please feel free to contact us directly, and we will resolve them promptly.

Beoordeeld met 1 van de 5 sterren

Sto ancora aspettando una loro risposta…

Sto ancora aspettando una loro risposta per un rimborso della compagnia aerea che so essere stato già pagato. In tutto ciò non rispondono al servizio clienti, il che rende la cosa ancora più grave. pessimi

12 maart 2026
Review zonder uitnodiging
Logo AirClaim

Antwoord van AirClaim

Gentile cliente,

abbiamo verificato il suo caso e desideriamo chiarire alcuni aspetti. Le abbiamo inviato una risposta via email lunedì 9 marzo 2025. La invitiamo gentilmente a controllare sia la cartella Inbox che quella Spam.

Inoltre, la sua richiesta è stata presentata circa 30 giorni fa. In media, l’intero processo richiede circa 2 mesi e comprende diverse fasi: presentazione della richiesta, approvazione da parte della compagnia aerea, pagamento da parte della compagnia aerea e successivamente il trasferimento del pagamento da parte di AirClaim al cliente.

Comprendiamo la sua preoccupazione e restiamo a disposizione per qualsiasi chiarimento. La invitiamo a contattare nuovamente il nostro servizio clienti se non ha ricevuto la nostra email.

Cordiali saluti,
Team AirClaim

Beoordeeld met 5 van de 5 sterren

Air Claim made the compensation process…

Air Claim made the compensation process very easy. My flight was cancelled and I wasn’t sure how to deal with the airline, so I decided to try their service. They handled everything and kept me informed along the way. After some time, the claim was successful and I received the compensation. Glad I used their service and would recommend it to others who face similar flight problems.

4 maart 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Satisfăcută

Am fost foarte multumita: mi s-a răspuns mereu la întrebarile solicitate, am fost ținută la curent cu demersul reclamației. Sigur voi mai apela și în viitor și voi recomanda negresit și altor persoane. Mulțumesc Airclaim

26 februari 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great experience

Great experience. My flight got cancelled at the last minute when I was sitting at the airport. I lost 1 hotel night at destination and had to pay for a hotel night from where I was flying from. I provided all documents to Airclaim and they took care of everything and I received the max compensation thanks to their intermediation

19 februari 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Inițial am ezitat

Inițial am ezitat, dar AirClaim s-a dovedit a fi soluția perfectă. Tot procesul a fost transparent, rapid și, cel mai important, fără efort din partea mea. Dacă ai probleme cu un zbor, nu mai sta pe gânduri. 5 stele meritate!

20 januari 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Profesioniștii și serioși

Servicii profesioniste și bine organizate. Echipa a gestionat integral procesul de recuperare a despăgubirii pentru un zbor anulat, oferind informații clare și actualizări constante. Procedura a fost simplă pentru mine, iar rezultatul a fost conform așteptărilor. Recomand pentru seriozitate și eficiență

12 februari 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Air claim the best!

My flight had been delayed for more than 8 hours and As a result I lost the next two flights been already abroad. I was so confused how getting a compansation including the mess I found in the web site of the flight operator that I forced trying to find another company who will help me easier and faster. Then I found airclaim who helped me all during the five months of waiting for the final decision who was successfully at the end. Thank you airclaim I'll definitely use you again.

20 augustus 2025
Review zonder uitnodiging

Dit is Trustpilot

Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.

Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.

Lees meer over Trustpilots reviewproces.

Hier vind je 8 tips voor het schrijven van een goede review.

Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.

Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.

Lees meer