De ce nu mi s a parut complet ok, pentru ca din decembrie cand am depus cererea si pana in august nu am primit nici un semn de la voi si apoi am dat email sa intreb ce se intampla si in 3 zile mi s a... Toon meer
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Lees wat reviewers zeggen
Servicio muy eficiente. El pago fue El acordado según el contrato inicial. El trato con la cliente fue muy profesional, las explicaciones muy claras y a la brevedad posible. Siempre muy cordiales... Toon meer
Recomand cu toata increderea Airclaim, am beneficiat de tot suportul, in special de amabilitatea persoanei cu care am discutat la telefon pentru rezolvarea problemelor legate de zborul meu anulat. In... Toon meer
Airclaim actually refunded me. I was a bit skeptical at first but they did. My flight was delayed by seven hours and they took care of all the procedures but it sure took a lot of time and there's def... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Airclaim.com a leading company in handling flight delay, cancellation, and overbooking claims since 2018. Founded in 2017, we have since been committed to enforcing passengers rights under EU Regulation EC261/2004 by helping them claim their rightful compensations. As a memento to our growth and trustworthiness, we are proudly listed on the Bucharest Stock Exchange in Romania. This listing is an important milestone in our journey as it signifies our commitment to transparency, credibility, and growth.
Contactgegevens
Pipera nr.1 HYPERION TOWERS, 077190, Voluntari, Roemenië
- contact@airclaim.com
- www.airclaim.com
4,3
Uitstekend
536 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 87% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Muy recomendable
Muy recomendable, te ayudan con todo el proceso y te depositan el reclamo
7 april 2026
Review zonder uitnodiging
It was a great experience
It was a great experience. Everything was very easy. Just load the documents and they take care of everything.
1 april 2026
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it was great and smooth hassle free i…
it was great and smooth hassle free i would say could be faster though
31 maart 2026
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Suntem mulțumiți de Airclaim,deoarece…
Suntem mulțumiți de Airclaim,deoarece este o firma serioasa care încearcă sa recupereze daunele!
25 maart 2026
Review zonder uitnodiging
Cu compania dvs.am reusit sa obtin…
Cu compania dvs.am reusit sa obtin despagubirea pentru zborul intarziat, din iulie 2025.
27 maart 2026
Review zonder uitnodiging
Airclaim serious company for flights refunds
Airclaim helped me and my brother to have the maximum refund from a flight problem. You have to be patient because flight companies are really slow
25 maart 2026
Review zonder uitnodiging
No los recomiendo.
No te representan positivamente. Pides explicaciones y no te las dan.
Tienen muy mal servicio al cliente.
Me reafirmo. Solo se han puesto en contacto conmigo cuando me he quejado sn resolverme las dudas. Teniendo como dicen ellos 2 direcciones de email para contestar.
Me sigue sorprendiendo, que contesteis antes a una queja en internet sobre vuestro servicio que sobre la reclamacion a la aerolines.
¿ como puede ser que Iberia diga que vosotros ya teneis la respuesta y vosotros digais que no ?
25 maart 2026
Review zonder uitnodiging
Antwoord van AirClaim
Hola,
Lamentamos sinceramente que haya tenido esta percepción sobre nuestro servicio.
Tras verificar su caso, observamos que la solicitud inicial fue realizada utilizando una dirección de correo electrónico, mientras que las consultas posteriores se enviaron desde una dirección diferente. Por motivos de seguridad y en cumplimiento con la normativa de protección de datos (GDPR), no podemos proporcionar información ni realizar modificaciones sobre un expediente si la solicitud proviene de un correo electrónico que no está asociado a dicho caso.
Para poder asistirle correctamente, es necesario solicitar previamente la actualización o sustitución de la dirección de correo electrónico en su expediente.
Asimismo, nos gustaría aclarar que el correo electrónico no es un canal de mensajería instantánea. Nuestro equipo garantiza una respuesta en un plazo máximo de 48 horas. En este caso, la reseña negativa fue publicada aproximadamente 10 horas después del envío de su mensaje, sin haber esperado el tiempo de respuesta indicado.
Para consultas urgentes, también ponemos a disposición de nuestros clientes la opción de chat en nuestra página web, donde se pueden obtener respuestas de forma inmediata.
La falta de respuesta no se debe a una falta de interés por parte de nuestro equipo, sino al cumplimiento estricto de las normas legales y de nuestros tiempos de respuesta comunicados.
Por este motivo, consideramos que su experiencia no refleja de manera completa la situación real.
Quedamos a su disposición para ayudarle en cuanto se realice la verificación correspondiente.
Un cordial saludo,
AirClaim
I am content
It took 3 months and a half until i got my money! It was 389€ out of 600€.
So was good! I just completed the details at the beginning and that was it.
Them i've just waited!
So was simple!
I recommend!
I understood that if you try alone to get your money back will take even longer so i am content!
Thanks Airclaim!|
24 maart 2026
Review zonder uitnodiging
After 8 months they send me a mail to…
After 8 months they send me a mail to announce me about ay compensation.
But money didn t come to me ever. Do not recomand
24 maart 2026
Review zonder uitnodiging
Antwoord van AirClaim
Hello,
We have carefully checked the situation you described, but unfortunately we were unable to identify any compensation claim in our system under your name or based on the details provided. For this reason, it is very likely that there has been some confusion and that the review was intended for a different company.
If you believe this is a mistake, please send us more details, such as your full name or claim number, and we will be happy to investigate this as a priority.
We are committed to transparency and to providing real support to all our customers, and we remain at your disposal.
Best regards,
AirClaim
Very good experience with AirClaim
I had a very good experience with AirClaim.
The process was clear and easy to follow from the beginning. After submitting my documents, I received confirmation that my bank details were registered, and the compensation was transferred within the timeframe mentioned in the contract.
Communication was professional and consistent, and I appreciated the transparency throughout the process. Even though it takes some time, everything was handled correctly and as expected.
Overall, I am satisfied with the service and would recommend AirClaim to others who need help with flight compensation claims.
2 maart 2026
Review zonder uitnodiging
I am totally satisfied with your…
I am totally satisfied with your service and I told otherperson also to use your service
Thanks
KUMAR
2 maart 2026
Review zonder uitnodiging
Air Claim m-a ajutat să obțin compensația conform legii Europene
Air Claim m-a ajutat să obțin compensația pentru un zbor întârziat peste 6 ore. Proces rapid, comunicare clară și rezultate excelente. O echipă serioasă, de încredere. Recomand!
11 september 2025
Review zonder uitnodiging
Zborul meu a avut o întârziere de…
Zborul meu a avut o întârziere de aproximativ 7 ore, iar compania aeriană nu mi-a oferit informații clare despre drepturile mele. Am apelat la Air Claim și experiența a fost excelentă de la început până la final. Au analizat cazul, au preluat toată comunicarea cu compania aeriană și m-au informat constant despre progres. În final, am primit compensația integrală. Servicii impecabile și o echipă foarte bine pregătită. Îi recomand fără rezerve.
5 september 2025
Review zonder uitnodiging
Servicii excelente și foarte…
Servicii excelente și foarte profesioniste! Am primit despăgubirea fără stres și într-un timp scurt. Recomand cu încredere!
6 september 2025
Review zonder uitnodiging
Profesionalism
Profesionalism, eficiență și seriozitate – exact ce ai nevoie într-o astfel de situație.
6 september 2025
Review zonder uitnodiging
Am avut o experiență foarte bună cu…
Am avut o experiență foarte bună cu AirClaim și îi recomand cu toată încrederea! ✈️
În august 2025 am avut un zbor București – Antalya care a întârziat considerabil, iar eu nu știam exact ce pași trebuie urmați pentru a obține despăgubirea. Echipa AirClaim s-a ocupat de tot procesul într-un mod profesionist, rapid și fără stres pentru mine.
Comunicarea a fost clară și promptă, iar rezultatul a fost exact cel dorit – despăgubirea obținută fără bătăi de cap. 🙏
Dacă vă confruntați cu întârzieri sau probleme cu zborurile, merită să apelați la ei. Servicii serioase, eficiente și orientate către client. Mulțumesc pentru sprijin și implicare🤗
2 augustus 2025
Review zonder uitnodiging
Mulțumiți de serviciile primite
6 september 2025
Review zonder uitnodiging
Mulțumiți de serviciile primite
Mulțumiți de serviciile primite. Explicații clare, amabilitate!
6 september 2025
Review zonder uitnodiging
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