Akai Professional Reviews 

I have it 1 star because there is no zero stars option.
Purchased an Akai pro mini 2 midi controller with software.

Software installation issues.
Many including when it finally did download and install it didn't work.
After watching many instructional videos on how to install via a ridiculously complicated method of licencing through yet another software item that at first didn't work I managed to get it installed on my laptop.

Anyway after all that the software was pretty much useless and totally dance music oriented which is particularly of no use to me.
However, since I bought it as a midi controller mainly and it is allegedly PLUG AND PLAY, no real worries as the samples and software would have been a possible bonus.

Plug and play my *as, the computer didn't find the midi pro, had to get the software right before it did eventually find it, (more instructional videos)
Anyway finally its registered with my computer and cubase, ha ha let's go, but NO!
Latency issues are massive
Not just a little but MASSIVE!
Press key wait a bit, key sounds note from soundcard.
After FULL adjustment of latency options and I mean all the way both ways the delay was still very present, a bit like when you know your going to sneeze then it pauses then you sneeze is the best way I can define the latency delay, eg press key two silent ah ah and then the note being the Choo.

Just incase you are reading this and thinking like I did reading the reviews, well software can be an issue for people especially downloading with no disc, if your not totally computer literate.
I will point out that I have used MIDI and recording software for over 20yrs, worked at studios and radio stations with different equipment and software, and looked after the computers and even built them.

Finally customer service.
The leaflet says AKAI will help you with any issues.
Right yeah.
I emailed them on the site from the part dedicated to these products, two weeks later I had a computer generated email saying their records show they received my email asking for help and hoped the issue was resolved by now
We I checked junk mail on both accounts but nothing no other communication whatsoever, now another 2 weeks later still no contact.
I just sent it back to claim a refund on not fit for purpose grounds today, however if customer service so far is anything to go by I don't hold out much hope.

Really rubbish, the worst customer service I think I have ever experienced.
If you own an Akai pro product do not expect help when things go wrong.
They do not help, answer emails other then you should have had a reply or check your spam folder, no real help at all.
The UK support phone number is a dead phone line and the email support are just rubbish and no help, and ignorant.
You will end up frustrated, annoyed and out of pocket when the product is not working as it should.
I am actually in shock at how bad this companies support team are, they either do not read your emails properly or just do not give a s***.

I would avoid and buy from another music equipment seller that has no connection to the parent company Inbrand Music. There are other music equipment manufacturers out that that actually care.

They will take your money then ignore you when their equipment fails.

I could go on but I think you get my feelings on this company and their attitude towards their customers...they suck!!

Buy from Roland or Korg or even Behringer, they are way more helpful.

UPDATE one year on, they never did sort my issue and my MPC X is crap TBH
if you buy a brand new item, look after it, update it as advised then don`t update after the warranty runs out because IF the update recks your kit your screwed big time, they won`t` care or help, during this year no help at all.
the ignorance continues and your warranty is worth nothing because you won`t get a reply or even help from any of them.
warranty now expired so bin it, my item had a guarantee thet expired waiting!!!!!!!

Terrible manufacturer.. DO NOT BUY AKAI
I bought device/software package.. At a later date software package had been removed from my AKAI Software account, removed by AKAI.

CHAPTER section 33 Consumer Rights Act 2015 (2)a states
"(2)This Chapter also applies to a contract for a trader to supply digital content to a consumer, if—
(a)it is supplied free with goods ..."

Section 34 states "34 Digital content to be of satisfactory quality"

Digital content was completely missing.
I spoke to Simon DJKits, where I had purcahsed the goods and returned the goods.
He was a terribly rude and condescending man.
Basically refused my rights and told lies about the software being "LIMITED TIME USE SOFTWARE..

Keyboard is okay.. But Software was later removed by AKAI.. Really rude/mean/sly
I ended up getting my money back from my credit card company. But I still won't buy AKAI again!

These are my thoughts..About the MPC X

I've had my MPC X for just under a year, and I have to say, it spent most of the time back and forwards being repaired by InMusic, who are also AKAI.

Problem 1 (Quality): Based on the price you would expect the build quality to be amazing, who wouldn't - However...
- The red side panels flake (They were replaced 3 times!!), yep they peel. Not only are they badly covered in a paint/texture of sorts , but its peels and according to an expert at InMusic that is something you should expect and not argue or moan about!!! Not with my £1700 thank you very much!
- The OLEDs, are (after inspection) not straight, they are slightly wonky, again you are paying a premium and they can't even manufacture or assemble it right.

Problem 2 (Mic's and sound recording) Now here's something laughable. The MPC X has the ability to record and sample for 20 minutes maximum which in truth is more than enough, however you cannot record through a mic (Vocals) for no more than 5 minutes...It just cuts off and you loop round and screw your previous sounds. Seriously what muppet designed this rubbish.

Problem 3 (Security) You have work your brazil nuts off for a month, save on the pennies, sacrificed buying your girlfriend a wedding Ring, to buy an all dancing DAW. And for that money you would try at the very least to secure it in your home. Maybe use the most common locking system around called a......... Kensington lock!?!. This device if some of you don't know is basically a thick cable with a combination or key lock that fits into a 5mm hole in your expensive device to secure it. Laptops under £300 have them, the MPC Live has it, the Touch, the MPC One.... I digress.

All of the latter are portable, and as such don't really need it, as on stage your eyes are on your equipment. And in the park with your dog running around harassing other park goers, means you have this kit securely and tightly in your grasp.. However the MPC X ...nope no security no Kensington...Nowt... nothing, NULL. So anyone could break in, and steal your badly built DAW.

AKAI thought nope, it doesn't need one of those, that would be too expensive to add a 5mm rectangular hole? #rolemyeyesatAKAI

So I would like to find and meet the designer and ask him/her why the above happened, was there a smoking session, was it a Friday, you felt lazy. OR did AKAI pay Andy Mac so much money to spout on, about the MPC X on youtube. That the designer simply got bored out of his/hers living daylights, and cut corners and forgot? I would honestly like to know. Maybe they did it so people like me can spend a fortune on studio equipment to later complain?

Recent known feature, when connecting the M-Audio Mk3 MIDI controller, creating a new project on the MPC X doesn't reset the controller and it fails to work, you have to reboot the M-AUDIO every single time..

Those are my thoughts.

no customer service. Bought an item that never arrived. And they don't offer any kind of support! You can write them but you would just waste time.