AL-KO Gardentech Deutschland Reviews 126

AL‑KO Mover Mammut defekt – Anpressspindel wurde beim Zurückfahren herausgedrückt. Einbau ab Werk durch Tabbert. Keine Reaktion vom Support, weder telefonisch noch per E‑Mail. Weder Produkt noch Service empfehlenswert.

I purchased a ALKO 3.22 battery lawn mower, in May 2025, to be honest its totally useless.. the grass box keeps falling off and two batteries fully charged don't last long enough to mow my lawn 30' x 20'. Then they take an age to charge. The 8 battery lights light up when fully charged but one goes off more or less immediately, then they just go out one after another then the mower stops working when it gets down to 3 lights. Serves me right for buying this rubbish just short of £200..20

purchased the t22 v2 al-ko premium last year .
awful product .. the dealer TGC garden products were terrible, from the start so rubbish product rubbish dealer. The product is not fit for purpose.. cheap plastic every where, & very poor design , bonnet does not shut , the rideheight adjuster is awkward I went through 6 mulch plugs and then gave up, they shatter even with the smallest twig.. . poor mulching , and cutting performance ..sounds liek a box of spanners too its very loud! gearbox whines .. apparently all the above is normal , seat uncomfortable .. not a premium product by any standards.. my old second hand 1k mountfeld was miles better.. I sold after 1 year at a loss.. but glad to be rid of the horrible pastic toy . And yes i did contact the technical factory who refuse to aknowledge the issues.. I have a nice 30min you tube with all the issues i may post to show others just how poor this product is .. dont waste your money on this toy product you will be dissapointed from day one .

Die Akkus von Al-KO sind sehr schlecht. Ein paar Jahre nach dem Kauf ist es unmöglich, sie noch zu laden oder effizient zu nutzen. Man muss alle 2–3 Jahre einen neuen Akku kaufen, und der Kundenservice dieser Firma ist sehr arrogant und nicht hilfsbereit. Die zweijährige Garantie bringt auch keinen Nutzen. Ich rate, sich von Al-KO und deren Produkten fernzuhalten. Sonst werfen Sie Ihr Geld zum Fenster raus...! B.Y. - Darmstadt

I bought a new AL-KO grass trimmer 1year ago, but now it just won't start anymore!
This company doesn't deserve the good reputation that German machinery has, because what I read here is mostly one miserable experience after the other. This company obviously has a miserable customer service as well, and as a matter of fact, no customer service at all because they even won't answer you when you need them...
I don't know where they are located in Germany, but I bet this will be somewhere in former East Germany. During the Soviet days quality was not important, and the owner of the company still has this very same attitude. I'm sure he grew up like that, and he couldn't care less about your experience with his lousy machinery. He doesn't even answer to the bad reviews here because he doesn't know what to say. He knows damned well that he's selling garbage!
This is a hit and run company that abuses the good reputation of German quality!

Since the beginning 18 months ago, I’ve had issues with the iQ7 standard. However, but for the past few weeks, the unit has been running continuously for no reason. I contacted AL-KO, but got nowhere, apparently only, it’s up to the installer to sort it out!? 😡

The most surprising thing is that AL-KO claims my unit (iQ7 standard) with 1000 psi, still fitted by my caravan manufacturer, is perfectly capable of safely braking a 4.5-tonne, 2 axes, disk break caravan … 🧐
Perhaps it’s time the Australian government launched an investigation and reassessed certain manufacturers.

Don't bother trying to get help from Al-Ko
I have a failed ATC on my 2022 Bailey and cannot get anyone to contact me regarding finding a local agent to repair it. Very poor customer service and you can't speak to anyone in the tech department - email only. I've contacted their nearest agent and he won't touch it as he's not been trained.

Un anno fa ho acquistato un trattorino AL - KO tipo T22-110.0 HDH-A V2 e sono rimasto molto deluso del suo funzionamento ogni piccolo ostacolo che si incontra non riesce a superarlo comprese le salite, per entrare in garage ho uno scalino di un centimetro per superarlo devo prendere la rincorsa. Faccio notare che questo è il terzo trattorino che compro in venti anni e questi problemi non li ho mai avuti. Sono molto deluso e farò del tutto per rivenderlo sperando di trovare una persona come me che si fida di quello che viene pubblicato.

Ich habe eine AL-KO 270 Kupplung gekauft und benötige dazu technischen Support.
Die Webseite ist leider so grottenschlecht, das dazu keine Hilfe zu erwarten ist.
Ein Versuch (2x10 min Warteschlange) ist leider auch schief gelaufen.
Also hat die Firma so viel Absatz, das sie das nicht mehr benötigt. Das zeigt wieder mal das deutsche Service Denken.

Hatte in den letzten 6 Jahren 3 AL-KO Pumpen für 400€ Kaufpreis:
AL-KO HAUSWASSERWERK HW 6000 FMS PREMIUM
2 Pumpen fielen schon wegen Wasserleckagen mit sehr wenig Betriebsstunden nach 1 bis 1,5 Jahren innerhalb der Garantie aus, die 3. außerhalb der Garantie:
Obwohl es sich offensichtlich um einen Konstruktionsfehler handelt, keinerlei Kulanz und Entgegenkommen. Nie wieder!!

Fährt nicht Los! Beschreibung Beschissen! Kein Licht ganz klein gedruckt!👎🏿👎🏿👎🏿🤮🤮🤮

Sono possessore di un Carthago c-tourer del 2021 e dopo 30.000km, mi sono rivolto alla officina AL-KO di Castel D'Azzano per la sostituzione degli ammortizzatori anteriori. Inutile dire che dopo l'intervento la guida è cambiata radicalmente in meglio ma ci tengo a sottolineare oltre alla professionalità e la velocità dell'intervento, la gentilezza e la cordialità riscontrata.
Sono soddisfatto e consiglio, chi avesse analogo problema, di considerare questa opportunità.
Grazie1000💪

I am writing this review with extreme disappointment and frustration regarding an AL-KO robot mower I purchased over a year ago. From the moment I bought this supposedly time-saving device, it has been nothing but a source of headaches and wasted time and money.

Almost immediately after purchase, the mower developed significant issues (Bad contact and other errors) and simply refused to work. Contacting the seller proved futile, as they promptly directed me to the manufacturer's service center, washing their hands of the problem. This initiated a truly appalling service experience.

I was forced to transport the bulky machine to their service center myself, only to endure an unacceptable three-month wait for repairs. During this agonizing period, I was informed that the battery, control board, and main board all needed replacement – a clear indication of a fundamentally faulty product from the outset.

Finally, at the tail end of the mowing season, I managed to get a mere two months of use out of the supposedly "repaired" mower before putting it into winter storage. Imagine my dismay when, upon taking it out this spring, the mower was completely non-functional once again!

Contacting the service company again was like pulling teeth. Their procrastination and lack of urgency were infuriating. Eventually, after more unnecessary delays, they finally conceded that the product was indeed faulty and instructed me to seek a refund from the original seller.

This brings me to the next layer of incompetence. I am now facing a separate, undoubtedly lengthy process to even get my money back from the seller for a product that was clearly defective from the start.

To add insult to injury, the price of this AL-KO robot mower (and likely similar models) has increased by at least 25% since my initial purchase. This means that even if I do manage to get a full refund, I will not be able to purchase the same device or a comparable one without shelling out significantly more money. In fact, the interest I would have earned on that money sitting in the bank would likely be more than what I've gained from this entire disastrous experience.

Buying this AL-KO robot mower has been a total loss – a waste of money, time, and considerable frustration. The product was faulty, the after-sales service was abysmal, and the resolution process is proving to be another drawn-out ordeal.

I strongly advise anyone considering an AL-KO robot mower to think long and hard before making such a purchase. My experience demonstrates a clear lack of quality control and a shocking disregard for customer satisfaction. Avoid this brand and this seller if you value your time and money.

Wir haben uns im April 2023 im Werksverkauf in Jettingen einen Robolinho 450 W als B Ware gekauft, wobei uns versichert wurde, dass das Gerät lediglich auf einer Messe als Vorführmodell verwendet wurde. Augenscheinlich war dem auch so (kein Schmutz oder Grasreste am Gerät). Nach nicht einmal 2 Wochen wurde er zum ersten Mal wegen diverser Fehlermeldungen eingeschickt und nach zwei Wochen erhielten wir ihn als repariert zurück. Keine acht Wochen später waren dieselben Fehler wieder vorhanden. In den ersten beiden Jahren erfolgten insgesamt 4 Reklamationen wegen derselben Fehler. Nunmehr ist kein Servicemitarbeiter erreichbar und Alko verweigert jedwede Sachmängel Haftung oder ähnliches. Die 1000 Ladezyklen werden bei Weitem nicht erreicht, eine konkrete Reparatur der defekten Teile wurde offenbar auch nicht durchgeführt und das Gerät befand sich öfter in der Werkstatt als in Betrieb.

I have had a very good Alko lawn mower and needed to change the emergency stop cable. My dealer told me that the cables are no longer produced So my mower is obsolete. Don’t buy one unless you want to throw it away after about 10 years.

AVOID THIS COMPANY UNLESS YOU HAVE TIME TO WASTE - AL‑KO KOBER LTD.
South Warwickshire Business Park, Kineton Road
CV47 0AL Southam, Warwickshire
United Kingdom

I was on hold for over 30 minutes waiting for someone in their UK sales department (01926 818500, option 2) to answer. I was unable to speak to anyone! My call was then disconnected and the line went silent. This has happened twice, so I will now take my business elsewhere.

Has anyone else experienced this company's total contempt and lack of respect for customers?

Why do they not answer their phones or at least let customers know when they will be deal with next?

Shamefully poor customer service from their UK company and quite unnecessary in the 21st century as there are inexpensive AI phone answering programs available if a human cannot be found.

Or is it simply their company's culture to ignore customers who try to call them, in order to force them to place orders on line, or email with enquiries?

Ich habe beim KNAUS live i hinten Zusatzluftfederung und vorn die verstärkten Federn einbauen lassen. Sehr guter und freundlicher Service sowie hervorragender Umgang mit den Kunden. Beispielgebend und nur zu empfehlen. Herr Fantigrossi ist sehr kompetent und Spezialist auf deinem Gebiet. Die anschließende Auflastung mit Abnahme durch den TÜV erfolgte auch reibungslos. Ich betreibe für sie eine positive Werbung und komme bestimmt wieder. Danke
Holger

I’ve been sent an incomplete wheel lock purchased brand new from them and I don’t even get replies, possibly the most appalling after sales / customer service I’ve ever experienced, three months later they can’t even be bothered to reply, I’d suggest you look elsewhere for products as if something goes wrong with your order nobody seems to care, infuriating!

Nach einem Kauf im Internet bei al-ko, gab es nach einem ersten Kontakt keinerlei weitere Reaktion des Unternehmens auf mein Problem. Und das trotz mehrerer Nachfragen meinerseits

The grass collector on my new Al-Ko ride-on is very poorly designed, in that it gums up if there is the slightest moisture in the grass, necessitating removal of the very heavy storage bin and then digging out the blockage. I wish I had not replaced my Westwood, which was excellent. This is a definite downgrade, and not recommended.