Very helpful from the very start- much better than another provider I was going through at the same time. Process was easy and help provided all the way. Communication was excellent and prompt. Funds... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
So far has been good. Just not super impressed with being told I’ll be good to get 30k loan but only getting 25k. The communication lacked there. I understand why I was given less and still apprecia... Toon meer
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Every thing went smoothly I was treated like a human not just a consumer. Reasonable interest rates considering the times we love in
Bedrijf heeft geantwoord
I had a great experience dealing with Black Lab Loans, particularly with William. What really stood out was the personal service. These days, dealing with banks and online lending can feel l... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
We’re a digital bank built by an energetic team who have decades of experience inside traditional banks - meaning we’ve had a front row seat to what works, what doesn’t, and what’s possible. So, we know we’ve got what it takes to build Australians a better banking experience, that’s simple, easy to use and understand. We’re built from the ground up and not tied down by ‘old banking ways'. Instead, we’ve built new ways, that make us more efficient, and saves our customers time, stress and pesky banking fees!
On a mission to become Australia’s flexiest bank
Geschreven door het bedrijf
Contactgegevens
L10, 100 Creek Street, 4000, Brisbane, Australië
- 13 ALEX
- hello@alex.bank
- www.alex.bank
4,8
Uitstekend
871 reviews
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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
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Zo gebruikt dit bedrijf Trustpilot
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Great experience with my lender
Great experience with my lender. They were helpful, easy to work with, and made the whole process simple. I really appreciated how quickly they process the funds. Would definitely recommend them.
30 juli 2026
Antwoord van Alex Bank
Thanks for the 5-star review Dexter! We thinking banking should make life easier, not harder. Thanks for the recommendation and for giving Alex.Bank a go. 💜
Very happy and services excellent…
Very happy and services excellent customer satisfaction very happy
3 augustus 2026
Antwoord van Alex Bank
Thanks for the 5-star review Anesh! "Very happy" are two words we love seeing. Thanks for sharing your experience and for choosing to bank on Alex. 💜
Zac is very professional
Zac is very professional
and keeps me informed with the update process and explains the details patiently
3 augustus 2026
Antwoord van Alex Bank
Thanks for the 5-star review Monica! Keeping customers informed every step of the way is something we care deeply about, and it's great to hear we made the process such a positive one for you. 💜
Antwoord van Alex Bank
Thanks for the 5-star review Pierre! 💜
Excellent service, fast response.
The speed and quality of service from Alex Bank is really impressive - simple application, speedy responses, transparent process. Well done Alex Bank.
30 juli 2026
Antwoord van Alex Bank
Thanks for the 5-star review Joe! We like to think speed means more when it's paired with clear communication and great service. Thanks for putting your trust in us! 💜
Excellent service
Excellent service. Loan was approved quickly and very helpful. Great rate too.
23 juli 2026
Antwoord van Alex Bank
Thanks for the 5-star review Leneal! We think getting a great rate shouldn't mean sacrificing great service, and we're glad we could deliver on both fronts. 💜
I rate it 100 percent because they are…
I rate it 100 percent because they are fast and reliable
6 juni 2026
Review zonder uitnodiging
Antwoord van Alex Bank
Thanks for the 5-star review Ahmed! 100 percent? By definition, we can't ask for more than that! 💜
Antwoord van Alex Bank
Thanks for the 5-star review Pablito! Fair rates are the name of the game at Alex.Bank 💜
Highly recommended
The loan process at Alex Bank was straight-forward and approval was fast. I was given a very good rate. I'm glad I went with this loan provider. No stress and great customer service.
26 juni 2026
Antwoord van Alex Bank
Thanks for the 5-star review Annabel! Fast, fair and simple is what we're all about, so it's awesome to hear your experience was stress-free from start to finish. Thanks for the recommendation and thanks for choosing to bank on Alex!
Antwoord van Alex Bank
Thanks for the 5-star review Satya!
I had an excellent experience from…
I had an excellent experience from start to finish.
I highly recommend Alex Bank to anyone looking for a company that is trustworthy, reliable, and committed to delivering exceptional customer service. Thank you again for such a positive experience—I wouldn't hesitate to use your services again
22 juli 2026
Antwoord van Alex Bank
Thanks for the 5-star review Jezza! It's glowing feedback like this that makes our day. Looking after our customers is what we're all about at Alex.Bank, so thanks for the recommendation, and we'd be more than happy to help again in the future.
The broker I was given
The broker I was given, Brad Janssen, was excellent. Nothing I asked him to do was too much. If not for Brad I would have gone with another financial institution. The interest rate of 8.49 is also really good. Thank you.
24 juli 2026
Antwoord van Alex Bank
Thanks for the 5-star review Mark! We'll make sure Brad sees this. 😀 Winning your business isn't something we take for granted, so it's fantastic to hear both the service and rate hit the mark!
Antwoord van Alex Bank
Thanks for the 5-star review Corey! A great rate combined with a fast, fair and simple experience is exactly how banking should be!
Antwoord van Alex Bank
Thanks for the 5-star review Dean! 💜
Antwoord van Alex Bank
Thanks for the 5-star review Stephen! 💜
Communication and Access
Communication, Joel the broker from National Loans and after the loan was approved the online banking and phone app both simple to set up and so easy to use. (For an online only bank it makes access very easy - well done)
22 juli 2026
Antwoord van Alex Bank
Thanks for the 5-star review Dave! It's great to hear our online banking and app hit the mark for you. We'll be sure to pass your kind words on to Joel as well. 💜
Excellent service and very professional
19 juli 2026
Antwoord van Alex Bank
Thanks for the 5-star review John! 💜
Antwoord van Alex Bank
Thanks for the 5-star review Kieran!
Antwoord van Alex Bank
Thanks for the 5-star review Kelly! Speed (and amazing communication) is the name of the game 😃
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