Very helpful from the very start- much better than another provider I was going through at the same time. Process was easy and help provided all the way. Communication was excellent and prompt. Funds... Toon meer
Bedrijf heeft geantwoord
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So far has been good. Just not super impressed with being told I’ll be good to get 30k loan but only getting 25k. The communication lacked there. I understand why I was given less and still apprecia... Toon meer
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Every thing went smoothly I was treated like a human not just a consumer. Reasonable interest rates considering the times we love in
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I had a great experience dealing with Black Lab Loans, particularly with William. What really stood out was the personal service. These days, dealing with banks and online lending can feel l... Toon meer
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Bedrijfsgegevens
Geschreven door het bedrijf
We’re a digital bank built by an energetic team who have decades of experience inside traditional banks - meaning we’ve had a front row seat to what works, what doesn’t, and what’s possible. So, we know we’ve got what it takes to build Australians a better banking experience, that’s simple, easy to use and understand. We’re built from the ground up and not tied down by ‘old banking ways'. Instead, we’ve built new ways, that make us more efficient, and saves our customers time, stress and pesky banking fees!
On a mission to become Australia’s flexiest bank
Geschreven door het bedrijf
Contactgegevens
L10, 100 Creek Street, 4000, Brisbane, Australië
- 13 ALEX
- hello@alex.bank
- www.alex.bank
4,8
Uitstekend
871 reviews
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Really fast loan approval
Really fast loan approval, and the money went to my account in one day. I'm very happy with the service.
17 juli 2026
Antwoord van Alex Bank
Thanks for the 5-star review Manuel! It’s great to hear the funds were in your account so quickly, and even better that you’re happy with the service!
Antwoord van Alex Bank
Thanks for the 5-star review Monica! Fast, fair and simple is the Alex way, and a little organisation never hurts either. 😊
good bank
good bank, still using trough years
But want more features
15 juli 2026
Review zonder uitnodiging
Antwoord van Alex Bank
Thanks for the review Jerek! It's great to hear that you've been a long-term customer of ours. We appreciate the feedback on additional features too, and it's something we're always looking at as we continue to grow and improve.
Good interest rate and very prompt with…
Good interest rate and very prompt with making the funds available.
16 juli 2026
Antwoord van Alex Bank
Thanks for the 5-star review Ron! We know the only thing better than a competitive rate is having the funds ready when you need them. Thanks for choosing Alex.Bank!
The loan was settled within a few days…
The loan was settled within a few days but was a bit of a mess around, had to go to manual review, verification didn’t work, they then cancelled and resubmitted the loan. Just small things that made the process less than ideal but we got there in the end.
15 juli 2026
Antwoord van Alex Bank
Thanks for taking the time to leave a review, Dylan. We're sorry to hear parts of the process were less than ideal, as we know it's often the little things that can make a big difference! We're pleased we were ultimately able to get you the outcome you were hoping for though, so thank you for sticking with us and for choosing Alex.Bank.
Good outcome, but internal policy needs to change
I arranged finance with Alex Bank through a broker for the purchase of a new car.
I completely understand their requirement for comprehensive insurance before settlement. That's sensible. However, their policy requires the insurance to commence on the day they transfer the funds (which happens overnight), rather than the day the customer actually takes delivery of the vehicle.
Under that policy, I would have been paying for insurance on a car that I didn't own and couldn't collect. The dealership quite rightly won't release the vehicle until settlement has occurred, and the vehicle remains covered under the dealership's insurance until I take delivery anyway.
Thankfully, common sense eventually prevailed and the issue was resolved. However, had it not, I would have had to either cancel and rewrite my insurance policy or delay settlement simply to comply with an internal process. Neither outcome would have benefited me, the insurer, the dealership or the bank.
I think Alex Bank should review this policy, as it creates unnecessary costs, delays and frustration for customers. It's also something prospective borrowers should be aware of when arranging finance so they can avoid unexpected issues during settlement.
15 juli 2026
Antwoord van Alex Bank
Thanks for taking the time to leave a review, Felicity. We appreciate you sharing such detailed feedback about your experience, and we're sorry our policy in question caused you frustration. We're always looking for ways to improve the experience for our customers, and we've passed your comments on to the relevant team internally for consideration. If you'd like to discuss this further, please feel free to get in touch with us at hello@alex.bank.
Antwoord van Alex Bank
Thanks for the 5-star review Tiahn, easy does it!
Antwoord van Alex Bank
Thanks for the 5-star review Rajesh!
Best service and value the customer ❤️
I had a great experience with Alex Bank, especially thanks to Mr. Mathew. Everything went smoothly, and the entire process was made very easy. We are extremely happy with the excellent service provided by him and the entire team.
Thank you so much to everyone at Alex Bank. I highly recommend Alex Bank to anyone looking for outstanding service—they are the best! ❤️❤️❤️🙏@ Zunu & Ganesh
7 juli 2026
Antwoord van Alex Bank
Thanks for the 5-star review Nesh! Reviews like this absolutely make our day 💜 We'll be sure to pass your kind words on to Mathew and the wider team. Knowing we've delivered the kind of service you'd happily recommend to others is the highest compliment we could ask for. Thanks for banking on Alex!
Very fast and simple process with my…
Very fast and simple process with my loan. Thank you
1 juli 2026
Antwoord van Alex Bank
Thanks for the 5-star review Theunnis! Fast, fair and simple is the name of the game at Alex.Bank. Looks like this one was a win all round!
Antwoord van Alex Bank
Thanks for the 5-star review Melissa!
Alex Bank was amazing !! exceeded expectations in all aspects
Alex Bank was amazing ! Thank you so much for the quick and easy process - Customer for life now :)
1 juli 2026
Antwoord van Alex Bank
Thanks for the 5-star review Celeste! Exceeding expectations is one thing, but hearing you're a customer for life is something really special! Welcome aboard 😊
Alex.Bank settles loan promptly...
It was great to get the loan over the line. Apart from the time consuming effort getting all the paperwork but Alex.Bank was able to run with it and ensure that I was able to comply with all the requirements. Thank you for making this happen.
10 juli 2026
Antwoord van Alex Bank
Thanks for the review Mickle! We know there's a bit involved at times, so we're glad we could help steer things through to settlement. Thanks for taking the time to share your experience.
I used a broker so to fair hadn’t heard…
I used a broker so to fair hadn’t heard of Alex bank. Very Happy with the rates and settlement was very quick.
9 juli 2026
Antwoord van Alex Bank
Thanks for the 5-star review Jonathan! It's always nice meeting customers through our broker network, and if the rates and quick settlement impressed you, will you tell your friends? 😄
Antwoord van Alex Bank
Thanks for the 5-star review Ross!
Customer care and follow up phone calls…
Customer care and follow up phone calls and messaging.Easy process to follow.Verification technology was impressive.all in all very happy with the transaction.
8 juli 2026
Antwoord van Alex Bank
Thanks for the 5-star review Mark! We spend a lot of time getting the technology right, but it's the customer care and follow-up that really matter. Thanks for recognising the team's personal touch along the way, and thanks for choosing to bank on Alex! 💜
Alex bank were fantastic to deal with
Alex bank were fantastic to deal with, very easy and quick application process,
great to be able to use a bank that has a quick response and very straightforward process, highly recommend using Alex bank for any financial requirements.Definitely a five star rating for this great bank.
7 juli 2026
Antwoord van Alex Bank
Thanks for the 5-star review! Thanks also for recommending Alex.Bank and for taking the time to share your experience, we couldn't ask for a better endorsement than that.
Easy to deal with
Easy to deal with, good communication and easy loan process. So happy!
30 juni 2026
Antwoord van Alex Bank
Thanks for the 5-star review Jono! So happy? That makes two of us 😊
Fast and efficient
Fast and efficient! Pre approved then approved my loan efficiently! Thank you for making the process smooth!
7 juli 2026
Antwoord van Alex Bank
Thanks for the 5-star review Zena! There's nothing better than a smooth approval process, especially when you're ready to move ahead. Thanks for sharing your experience and enjoy the smooth ride ahead! 🚗
Easy to use system and quick…
Easy to use system and quick application and services. Funds were in the same day, thanks Alex bank!
7 juli 2026
Antwoord van Alex Bank
Thanks for the 5-star review Anthony! Fast, fair and simple is what we're all about, and we're so pleased we could get the funds to you on the same day you signed your contract!
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