ALL EAT Reviews 

162
TrustScore 2.5 uit 5

2,6

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Lees wat reviewers zeggen

Beoordeeld met 1 van de 5 sterren

Similar to another 1 star review I was charged twice via Pay Pal/Apple Pay still waiting on an outcome. Also trying to contact them was really hard via chat they take an absolute age to respond to you... Toon meer

Beoordeeld met 1 van de 5 sterren

Never used the service before. On a takeaway website it suggested to download the app for £6 off first order. When entering the code it claimed the coupon had expired. Deplorable, useless app immediat... Toon meer

Beoordeeld met 1 van de 5 sterren

Disgusting service, ordered Chinese it arrived, but it was inedible, beyond gross, things floating in sauces and dirt in the plain rice, rancid sweet amd sour dishes. So contacted All Eat expecting a... Toon meer

Beoordeeld met 5 van de 5 sterren

This app has a wide range of options. I have managed to save money through this app as compared to their competitors because customers don’t end up paying huge amounts in commissions etc. Customer ser... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Restaurant
  2. Chinees restaurant
  3. Chinees afhaalrestaurant
  4. Online voedselbezorgdienst
  5. Pizzabezorgdienst
  6. Afhaalpizza

Geschreven door het bedrijf

All Eat is an online food delivery platform with the community at its heart. Putting people over profits, the platform strives to help customers connect with an abundance of local cuisines all at low prices. All Eat prides itself on having the lowest fees in the market, ensuring affordability for customers and merchants alike so we all eat together. All Eat is an online food delivery app helping local restaurants and communities say no to 36% commissions to takeaway platforms with Unbeatable food, price, and service​.


Contactgegevens

2,6

Slecht

TrustScore 2.5 uit 5

162 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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2,6

Alle reviews

(162)

12 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 5 van de 5 sterren

Amazing customer service

Had a problem company got back to me and sorted it out thanks a lot
Order Number:
448193

19 maart 2023
Review zonder uitnodiging
Logo ALL EAT

Antwoord van ALL EAT

Thank you so much for your review and advice, we are always aiming to improve our customer experience.

Beoordeeld met 1 van de 5 sterren

Ordered food waited an hour and then…

Ordered food waited an hour and then called the restaurant who hadn’t received the order from All Eat. On top of that their customer service / live chat was offline so no help. Wouldn’t use again

17 maart 2023
Review zonder uitnodiging
Logo ALL EAT

Antwoord van ALL EAT

Sorry to hear about your experience. Our live chat should always be online, please provide your order number so we can have a look into this. We are always aiming improve our customer experience.

Beoordeeld met 1 van de 5 sterren

Dreadful

Dreadful. Hour and half wait for food. Not using it again. Not first time! Rubbish!

12 maart 2023
Review zonder uitnodiging
Logo ALL EAT

Antwoord van ALL EAT

Sorry to hear about your experience. We are always aiming improve our customer experience. Please provide your order number so we can have a look into this. Once we have confirmed with the merchant, we will communicate with the merchant to provide you a discount or refund.

Beoordeeld met 1 van de 5 sterren

After 65 minutes no food arrived

After 65 minutes no food arrived! Called restaurant direct and they had received no order.
Customer service did not reply to my messages… will not use again

4 maart 2023
Review zonder uitnodiging
Logo ALL EAT

Antwoord van ALL EAT

Dear Maria, our customer service is always online for help. We offer both phone line and live chat. It should not happen, please confirm if the order was placed through us. Also, could you please provide your order number so we can have a look into this. We are always aiming improve our customer experience. Looking forward to your reply with order number.

Beoordeeld met 5 van de 5 sterren

Excellent service

Excellent service, lower price than Just Eat and other platforms. Will stick to this app.

13 februari 2023
Review zonder uitnodiging
Logo ALL EAT

Antwoord van ALL EAT

Thank you so much for your review

Beoordeeld met 5 van de 5 sterren

I’m really happy with All Eat’s…

I’m really happy with All Eat’s service!! I am really satisfied with the speedy delivery. I’m a regular customer and my food always comes just on time to my standard, I’d definitely recommend this platform as well if you’re looking for something cheap and of high standard!

12 februari 2023
Review zonder uitnodiging
Logo ALL EAT

Antwoord van ALL EAT

Thank you so much for your review

Beoordeeld met 5 van de 5 sterren

This is good company

This is good company. Love the food they delivered. The price is so reasonable and so tasty! Highly recommend

9 februari 2023
Review zonder uitnodiging
Logo ALL EAT

Antwoord van ALL EAT

Thank you

Beoordeeld met 5 van de 5 sterren

I got scared after reading the reviews…

I got scared after reading the reviews as I had my order cancelled on the night as apparently the restaurant was closed on Tuesdays. They promised me a refund, however the next day I rang to ask if they could just forward the order to the next day instead as I felt worried I would not receive my refund.

After speaking with customer service, they helped me straight away to re sort the order and I got my food within the hour.

25 januari 2023
Review zonder uitnodiging
Logo ALL EAT

Antwoord van ALL EAT

Thank you for your understanding, we always try our best to help our customers. Sometimes, our competitors will purposely left some bad reviews on the website, we cannot change anything but we hope we can always help our customers out.

Beoordeeld met 1 van de 5 sterren

Paid for food but it wasn’t delivered

Paid for my food, the restaurant said they didn’t receive my order even though I had an order number. All Eat never replied to my 2 messages & the restaurant refuse to refund me. Disgusting. DO NOT USE.

14 december 2022
Review zonder uitnodiging
Logo ALL EAT

Antwoord van ALL EAT

Sorry to hear about this. Can you confirm that the order was made on our platform? If so, could you please provide us your order number? This should not happen on our platform. You can also call us on 02039538888.

Beoordeeld met 1 van de 5 sterren

Terrible experience with this app

I ordered food and nothing arrives. Never use this app again. Worse experience ever!!!

3 december 2022
Review zonder uitnodiging
Logo ALL EAT

Antwoord van ALL EAT

Sorry to hear about this. Can you confirm that the order was made on our platform? If so, could you please provide us your order number? This should not happen on our platform. You can also call us on 02039538888.

Beoordeeld met 5 van de 5 sterren

This app used to be very good…

This app used to be very good especially for cash delivery
New version won't allow any delivery at all even though I'm about 500 m away from shop
Since the 4th of October till today the 8th not been able to place any delivery orders for cash or card
PLS someone sort it out
I'm glad to edit this and say issues have been sorted and app is back to being excellent ☺️👌

8 oktober 2022
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Terrible web site

Terrible web site, hard to use and doesn’t provide any updates on order progress. Will never use again

28 mei 2022
Review zonder uitnodiging
Logo ALL EAT

Antwoord van ALL EAT

Sorry to hear about this. We can confirm that we do not provide tracking services as the restaurants use their own drivers. We have improved our website. If you need further help, please call us on 02039538888.

Beoordeeld met 2 van de 5 sterren

All over the place

All over the place, stick with Just Eat 👍

16 mei 2022
Review zonder uitnodiging
Logo ALL EAT

Antwoord van ALL EAT

We have developed new app and website to improve our customer experience. We will keep update and improve our app and website. We provide unbeatable food, unbeatable price and unbeatable services to all of our customers.

Beoordeeld met 1 van de 5 sterren

Don't order via All Eat

this company are not worth dealing with, and there should be an option for no stars
I have been ordering from the same Chinese for years, this was ring the restaurant place order and pay cash on delivery and never an issue.
Now on three occasions i have placed orders through All eat as i did not have cash in the hose so its easier to pay on line (the Chinese only take cash payments)
Out of the three times i have used All eat twice i have had to go and collect the food myself, today was the last time so asked for my money back, whilst they will give the delivery charge back they will not give back their service charge, whilst 50p is nothing its the principle, the order is placed with them, the responsibility is with them as they have taken a charge for dealing with the order.
Customer service is what a company lives and dies on, place your order else where and by the look of the low score this company have i am not the only one who thinks they are useless.

22 april 2022
Review zonder uitnodiging
Logo ALL EAT

Antwoord van ALL EAT

Sorry to hear about this. Can you confirm that the order was made on our platform? If so, could you please provide us your order number? We usually spoke to our merchant regarding this issue as they use their own drivers. We hope there is no misunderstanding. You can also call us on 02039538888.

Beoordeeld met 2 van de 5 sterren

Fail to Follow Order Instructions

Made an order for a specific time as I was working. It arrived 40 minutes early, interrupted my work and obviously went stone cold by the time I could eat it.
Chat service just blamed restaurant and then failed to respond.

5 februari 2022
Review zonder uitnodiging
Logo ALL EAT

Antwoord van ALL EAT

Sorry to hear about this. We will try our best to improve customer experience.

Beoordeeld met 4 van de 5 sterren

Could do with some extra feature like…

Could do with some extra feature like in app messaging that informs you when your order has been received by restaurant and your order is on its way notification. Other than that the app is fine.

19 januari 2022
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Unreliable app

Unreliable app. Unreliable processing of order. Receipt says that i paid online. Then all eat delivery driver said it was done and charged on delivery. No answer yet from all eat.

4 december 2021
Review zonder uitnodiging
Logo ALL EAT

Antwoord van ALL EAT

Sorry to hear about this. We can confirm that we do not provide drivers as the restaurants use their own drivers. If you need further help, please call us on 02039538888.

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