Similar to another 1 star review I was charged twice via Pay Pal/Apple Pay still waiting on an outcome. Also trying to contact them was really hard via chat they take an absolute age to respond to you... Toon meer
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Lees wat reviewers zeggen
Never used the service before. On a takeaway website it suggested to download the app for £6 off first order. When entering the code it claimed the coupon had expired. Deplorable, useless app immediat... Toon meer
Disgusting service, ordered Chinese it arrived, but it was inedible, beyond gross, things floating in sauces and dirt in the plain rice, rancid sweet amd sour dishes. So contacted All Eat expecting a... Toon meer
This app has a wide range of options. I have managed to save money through this app as compared to their competitors because customers don’t end up paying huge amounts in commissions etc. Customer ser... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Restaurant
- Chinees restaurant
- Chinees afhaalrestaurant
- Online voedselbezorgdienst
- Pizzabezorgdienst
- Afhaalpizza
Geschreven door het bedrijf
All Eat is an online food delivery platform with the community at its heart. Putting people over profits, the platform strives to help customers connect with an abundance of local cuisines all at low prices. All Eat prides itself on having the lowest fees in the market, ensuring affordability for customers and merchants alike so we all eat together. All Eat is an online food delivery app helping local restaurants and communities say no to 36% commissions to takeaway platforms with Unbeatable food, price, and service.
Contactgegevens
3rd floor, Howard House, 32-34 High St,, CR0 1YB, Croydon, Verenigd Koninkrijk
- 0203 953 8888
- info@alleatapp.com
- www.alleatapp.com
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Amazing customer service
Had a problem company got back to me and sorted it out thanks a lot
Order Number:
448193

Antwoord van ALL EAT
Ordered food waited an hour and then…
Ordered food waited an hour and then called the restaurant who hadn’t received the order from All Eat. On top of that their customer service / live chat was offline so no help. Wouldn’t use again

Antwoord van ALL EAT
Dreadful
Dreadful. Hour and half wait for food. Not using it again. Not first time! Rubbish!

Antwoord van ALL EAT
After 65 minutes no food arrived
After 65 minutes no food arrived! Called restaurant direct and they had received no order.
Customer service did not reply to my messages… will not use again

Antwoord van ALL EAT
Fast delivery with tasty food
Fast delivery with tasty food . And the price is affordable. Better the just eat and Uber eats.

Antwoord van ALL EAT
Excellent service
Excellent service, lower price than Just Eat and other platforms. Will stick to this app.

Antwoord van ALL EAT
I’m really happy with All Eat’s…
I’m really happy with All Eat’s service!! I am really satisfied with the speedy delivery. I’m a regular customer and my food always comes just on time to my standard, I’d definitely recommend this platform as well if you’re looking for something cheap and of high standard!

Antwoord van ALL EAT
Great and friendly
Great and friendly. Lots of deals and easily explained

Antwoord van ALL EAT
This is good company
This is good company. Love the food they delivered. The price is so reasonable and so tasty! Highly recommend

Antwoord van ALL EAT
I got scared after reading the reviews…
I got scared after reading the reviews as I had my order cancelled on the night as apparently the restaurant was closed on Tuesdays. They promised me a refund, however the next day I rang to ask if they could just forward the order to the next day instead as I felt worried I would not receive my refund.
After speaking with customer service, they helped me straight away to re sort the order and I got my food within the hour.

Antwoord van ALL EAT
Paid for food but it wasn’t delivered
Paid for my food, the restaurant said they didn’t receive my order even though I had an order number. All Eat never replied to my 2 messages & the restaurant refuse to refund me. Disgusting. DO NOT USE.

Antwoord van ALL EAT
Terrible experience with this app
I ordered food and nothing arrives. Never use this app again. Worse experience ever!!!

Antwoord van ALL EAT
This app used to be very good…
This app used to be very good especially for cash delivery
New version won't allow any delivery at all even though I'm about 500 m away from shop
Since the 4th of October till today the 8th not been able to place any delivery orders for cash or card
PLS someone sort it out
I'm glad to edit this and say issues have been sorted and app is back to being excellent ☺️👌
Terrible web site
Terrible web site, hard to use and doesn’t provide any updates on order progress. Will never use again

Antwoord van ALL EAT

Antwoord van ALL EAT
Don't order via All Eat
this company are not worth dealing with, and there should be an option for no stars
I have been ordering from the same Chinese for years, this was ring the restaurant place order and pay cash on delivery and never an issue.
Now on three occasions i have placed orders through All eat as i did not have cash in the hose so its easier to pay on line (the Chinese only take cash payments)
Out of the three times i have used All eat twice i have had to go and collect the food myself, today was the last time so asked for my money back, whilst they will give the delivery charge back they will not give back their service charge, whilst 50p is nothing its the principle, the order is placed with them, the responsibility is with them as they have taken a charge for dealing with the order.
Customer service is what a company lives and dies on, place your order else where and by the look of the low score this company have i am not the only one who thinks they are useless.

Antwoord van ALL EAT
Fail to Follow Order Instructions
Made an order for a specific time as I was working. It arrived 40 minutes early, interrupted my work and obviously went stone cold by the time I could eat it.
Chat service just blamed restaurant and then failed to respond.

Antwoord van ALL EAT
Could do with some extra feature like…
Could do with some extra feature like in app messaging that informs you when your order has been received by restaurant and your order is on its way notification. Other than that the app is fine.
Unreliable app
Unreliable app. Unreliable processing of order. Receipt says that i paid online. Then all eat delivery driver said it was done and charged on delivery. No answer yet from all eat.

Antwoord van ALL EAT
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