Ally Financial Reviews 1.560

I went through a terrible divorce and ally worked with me on everything from my credit card to my auto loan that I also had through them. 10/10 will never finance another vehicle elsewhere if I can help it.

Ally bank has been a game changer for me
Since I opened my account with Ally I have been constantly surprised by their service.

Customer service is second to none. Hands down the greatest bank anywhere around

So far, Ally has been a smooth transition and a great personal experience for me. I haven't experienced any issues and managing my account has been easy and convenient. Love the integration with Zelle. I'm pleased to be a customer, and hope for many more years of great service and new features.

The customer service is great. As a tech person I love the different features that are offered to help you manager your money and portfolio.

The absolute worst. Torturous customer service. Promises of supervisor callbacks that never happen. Poor and inaccurate and contradictory information given by supervisors. I cannot say anything good about this bank as they have NOT been my “Ally” after check fraud. I have given them chances to redeem themselves but they can’t seem to get out of their own way. I will be looking at other high yield online banks. There are many new choices.

Great customer service, quick to respond, everything has been a wonderful experience.
Been customer 5 yrs

I have only the greatest praise for Ally Bank. The times where I had to reach out to customer service concerning any issue has been met with professionalism and courteous representatives. My issues are resolved promptly and without hesitation. The customer service with Ally Bank is beyond anything I could have imagined. I am glad I am a customer and will be a long standing one as well. Thank you Ally!

Ally banking has been fantastic! I have a high yield savings account and have had CDs and a credit card with them previously. It is very easy to manage my account online and I love having savings buckets to organize my money. It makes me more motivated to save when I can see what I'm saving for.

So far all good just waiting for my $100 for enrollment..

One of the worst new banks out there especially in handling claims and disputes. I had to file a complaint on CFPB regarding denied claims. I specifically requested for reports, evidences, reports, and after waiting for about a month, they just sent me the denial letter they had sent before. NONE of what I requested was sent to me.

Happy with the savings yield, less happy with the customer service.

My account was suspended for 6 months without notification. I am pretty sure customer service is outsourced. I have repeatedly had a hard time understanding the people I speak with, and they generally cannot help fix the situation or explain why it has happened.

I love the fact that are no surprises. No problems, just easy.

Awesome bank, good returns

Ally is a great bank. Customer Service is very helpful. They have a lot of great products and ways to save. I am a satisfied customer.

They have been there when my accounts were hacked to ensure me that everything will be replaced. I have no complains at all.

I’ve banked with Ally bank for years. There APY isn’t the highest, but their CDs are the easiest to open and manage. Robo portfolios for stocks are also easy to set up and use.

Ally bank is also great for their representation of minority groups. I am a bit disappointed in them not making any new lgbt merch this year; am hoping they don’t get rid of their diversity initiatives….

Absolutely love the interface and simplicity of Ally Banking. It’s been an amazing experience and can’t recommend it enough. The customer support is top notch as well.

The app is unusable. The website is worse, particularly when it comes to Bill Pay.
I am changing banks and so should everyone else.